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FurEver Friends Hudson Valley has 1 locations, listed below.

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    Business ProfileforFurEver Friends Hudson Valley

    Pet Shop

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1 Fulton St, Wappingers Falls, NY 12590-2608
    BBB File Opened:
    1/23/2024
    Business Management
    • customer service
    Contact Information

    Principal

    • customer service

    Customer Contact

    • customer service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a Mini Golden doodle from Furever friends family on Dec 2,2024 at the winter street fair on ****************** ************ **. We paid $2,000 plus a cc carge. He was originally **** but the employee gave us the wrong info. After purchasing him everything was good. We were told that we were recieving papers on the dog but never did, on dec 7&8, i text the breeder explaining that the puppy was coughing non stop. She said its Kennel cough and she will have her vet give me medication for him free of charge. I picked the meds up and gave them to him.On Dec 16th, 10 business days of having him he had 3 seizures. I called ******* (the breeder) and asked if her vet can see him. She said go to a hospital. There were no vets available on the weekend so we wound up ******* him to ***************** in ******** ** 1 HOUR away. THe puppy was having issues breathing. .Before the vet would even work on him they needed a deposit of $5,680 my father paid on his Credit card. LOng story short, he was there 3 days, total bill was $6219.52 which we had to pay and they told us to have the breeder reimburse us. I reached out to them and they stated they needed a paper saying he was unfit for sale in order to take him back. i wanted them to reimburse us the vet bill or at least half of it due to not even having the puppy 2 weeks, Their *** policy states that Within **************************************************************************** he has current symptoms of a contagious/ Infectious disease, or within 180 calander days has a congential malformation, genetic, birth defect , the breeder shall give us the right to either return the puppy and receive a full refund including sales tax, vet cost, return the animal for exchange of animal of consumers choice of equal value and vet cost, or retain the animal and receive reimbursement from dealer. The vet and I sent all papers needed and nothing yet has been done, They are selling SICK PUPPIES to people and should be shut down !
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