ComplaintsforP&B Capital Group, LLC

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  P&B capital group made a phone call to me. They were unable to get ahold of me as it showed up as potential spam in which I believe it is. They called my sister and are starting to harass her and other family members which goes against the credit law. They are constantly harassing me. I have yet to see any documentation on what debt they think I owe. I want this taken care of immediately

  

  Business response

  07/17/2024

  To Whom It May Concern:Thank you for bringing this matter to my attention.  I have deleted all numbers on file except the one provided in the complaint.  A validation notice was emailed to her on 4/3/2024. Our representatives will try to contact her at the number provided.  We would be happy to resend the validation notice or send documentation validating the debt upon request.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

  Customer response

  07/17/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I want in writing none of my family members will be contacted and that your to call solely me. I have never received an email verifying any debt nor have received written documentation via mail. Until I receive this, I am requesting a cease and detest.  Regards, ***** **********

  

  Business response

  07/17/2024

  To Whom It May Concern:As stated in my response, all numbers were taken off file except the one provided in the complaint.  Calls will only be made to that number.  In addition, I stated that upon request, we would be happy to send documentation validating the debt.  This rejection has done that, so documentation validating the debt is being sent to her for review.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I am writing to request that you block the following fraudulent information from mycredit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receiveany money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

  

  Business response

  07/15/2024

  To Whom It May Concern:

  Thank you for bringing this matter to my attention.  I have placed the account into inactive status while documentation validating the debt, fraud affidavit, and request for police report are sent to Mr. ****.  Once we are in receipt of the completed police report and fraud affidavit, we will provide to the current creditor.  This will ensure that the account is not resold or placed with another collection agency.  Should you have any questions or concerns, please feel free to contact me.

  Very truly yours,

  Sean W****

  Managing Member

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  P&B Capital Group James M**** or Steve M**** Has forced me into making payments for a collection account from ******. Mr. M**** threatened to sue me if I did not agree to set up payment arrangements. I made 4 payments. I filed bankruptcy. I emailed P&B capital group twice to ask him to stop the ach withdrawal he took the payment anyway.

  

  Business response

  07/15/2024

  To Whom It May Concern:Thank you for bringing this matter to my attention.  Mr. M**** denies the allegation that he stated that our company was initiating litigation during his contact with her.  All future payments were deleted on 6/25/24, and the account was closed at our office as a bankruptcy.  This information was passed along to the current creditor to ensure that the account was not placed with another collection agency.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a text from P&B on April 16, 2024 and spoke to a representative and was provided a settlement amount for $1653 for a debt I have that was $2221, I agreed to 6 installments and payment dates (4/26, 5/10, 5/24, 6/7, 6/21 and 7/5) I asked if I could set this up online, I was advised by the representative setting up my payment over the phone will report my payments to my credit bureaus. As of today 6/20/2024 no payments have been reported. I've emailed the organization 3 times with no response and I've called with unsuccessful responses. I've made 4 out of the 6 payments with no correspondence regarding my payments being processed and/or completion. No correspondence on our payment arrangement. If this debt never showed up on my credit report I would assume it was a scam because that is how they are currently representing themselves. They have poor communication as an organization providing services to help individuals resolve their debts. Communication is important for an organization to maintain their credibility and reputation! Please help resolve this issue. Thanks

  

  Business response

  07/15/2024

  To Whom It May Concern:

  I apologize, I have no record of receiving this complaint.  The account was settled in full with a final payment on 7/8/24.  A paid letter was emailed to Ms. ****** on that date, and the account is no longer being reported to the bureaus.  Should you have any questions or concerns, please feel free to contact me.

  Very truly yours,

  Sean W****

  Managing Member

  Customer response

  07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21878367, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Sarah Harris
  
  
  
  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This account I have from P&B Capital I told they guy I was used in fraud my information was stolen and the guy said it will stay on my credit anyway and a month later he started calling me everyday while I’m at work he only seem to call while I’m at work I told him before but I’m tired of being harassed with phone calls every day

  

  Business response

  06/03/2024

  To Whom It May Concern:Thank you for bringing this matter to my attention.  I am considering this complaint as a validation request and an allegation of identity theft.  The account will immediately be reported as consumer disputed while documentation validating the debt is sent to Mr. *******.  In addition, a fraud affidavit and request for police report are also being sent.  Once we are in receipt of the fraud affidavit and police report, the account will be closed.  All documentation provided will be forwarded to the current creditor to ensure the account is not placed with another collection agency or resold.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  
  
  
  
  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has repeatedly called my cell phone, my family members, and my boyfriend stating I owe them money. When I try to call them, I get a voicemail box. Then receive calls that it’s my “last chance” before they’ll make a legal decision. I have asked for validation of debt and have not received it. I have no idea what this debt is as I have never utilized anything with P&B. I am facing financial hardship and have missed payments on other debts but do not have anything with P&B. If they are a collections agency, they have yet to state this or what the debt is that I supposedly owe.

  

  Business response

  06/03/2024

  To Whom It May Concern:I am unsure of why my previous response did not successfully go through.  We had received an email complaint regarding the communication difficulty on 5/8/24.  Documentation validating the debt was sent to Ms. ***** the following day.  Our representative reached out on 5/17/24, and a mutually agreeable payment arrangement was set up.  There have been no issues since.  However, if there is anything I can do to assist, please feel free to contact me anytime.  Very truly yours,Sean W****Managing Member

  Customer response

  06/03/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This complaint was written prior to receiving confirmation of debt and settling a repayment plan.  Regards, ******* *****

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This has been ongoing for about 3 years. I have been making payments, but my wife just brought it to my attention that p&b do not show up anywhere on my credit reports. Nor do I receive a monthly letter telling me where my money is going or how much I still have left to pay on what ever it is I am paying. I don't even know what I am paying on.

  

  Business response

  04/26/2024

  To Whom It May Concern:Thank you for bringing this mater to my attention.  In September of 2021, Mr. ******* approved our company to take $75.00 per month to apply to his ******** ********* loan balance until he could take advantage of the settlement offered.  I am having a manager attempt to contact him today, so we can provide him supporting documentation and an account statement.  The original settlement offer is still valid, and no interest has accrued on the account.  All payments have been applied to the principle balance.  Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  P & B Capital Group continued their harassment by calling me from a NY Metro phone number (###-###-####) and the first thing I hear is "I am a live representative calling for...(pause)...****** *******..." It was obviously a recording. The issue at hand was handled directly with the creditor. There was an issue with the product (it was faulty) and they were not willing to or simply chose not to respond. In my opinion, moot. I want these people, whoever they are, to stop calling me and my family members, period. And trying to call someone with a phone number outside their actual locale and to use an obvious recording and to say it is a live person is simply beneath contempt. I saved the recording in case you need proof.

  

  Business response

  04/10/2024

  To Whom It May Concern:

  Thank you for bringing this matter to my attention.  I have closed the account at our office and returned to the current creditor.  Mr. ****** will receive no further contact from our business.  Should you have any questions or concerns, please feel free to contact me.

  Very truly yours,

  Sean W****

  Managing Member

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RE: reference number ******* Dear Better Business Bureau: This company has continued to contact me despite notice to cease and desist all communications. Initially, a complaint was filed with the CFPB because the tradeline appeared on my credit report without ever receiving documentation in mail. The company responded to the CFPB complaint and said an email was apparently sent that I did recall receiving. This resulted in the company sending documentation via postal mail. I responded to the documentation with a request for proper debt validation in January of 2022 (certified, return-receipt requested with all proofs of timeliness saved). From that point forward, I received dozens of phone calls that I traced to P & B Capital. I have saved records and pictures of every single number (some with voicemails, thank you for that extra evidence). Each one of these calls is a violation of the FDCPA with a potential fine of $1,000 per call. To add to this illegal and harassing contact, I have been receiving text messages for two years. I sent a response that included a request to "stop" at the first message. I have saved the numerous texts that have come since then. Occasionally, I will remind the company that I have requested a cease and desist and that each of these contacts constitutes a violation. It makes no difference. Upon further research, I am now aware that the text messages continuing is a violation of an additional federal law: the Telephone Consumer Protection Act (TCPA) with a possible fine per EACH text. The latest text was sent at the end of January. This systemic pattern of harassment has created stress and emotional distress and violates federal law. I request that P & B remove its tradeline from my credit report and close said account immediately. Sincerely, ****** ******

  

  Business response

  03/26/2024

  To Whom It May Concern:

  I have considered this complaint as a cease & desist order.  Our company will close the account at our office, delete our collection tradeline, and forward it back to the current creditor for review.  Should you have any questions or concerns, please feel free to contact me.

  Very truly yours,

  Sean W****

  Managing Member

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have no idea what is this account is about I want this removed from my credit report violating 15c fair, credit reporting act

  

  Business response

  03/07/2024

  To Whom It May Concern:

  A validation notice was sent to Ms. ****** on 4/20/23 when her account was placed here for collection.  This complaint is the first communication disputing the debt or requesting validation.  Documentation verifying the debt will be sent to Ms. Carter, and the account will be reported as consumer disputed while she has adequate time to review said documentation.  Should you have any questions or concerns, please feel free to contact me.

  Very truly yours,

  Sean W****

  Managing Member

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩