ComplaintsforP&B Capital Group, LLC

• Initial Complaint

  10/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contracted with ********* for an *** security system at my second home in ******** ** in July 2018. I experienced issues with the system immediately upon installation. After contacting *** on multiple occasions, they sent technicians out on two occasions. *** determined that the wi-fi signal was too loo in the mountains where the house is, and therefore could not provide the internet-based service. As such, *** stopped providing the service. ********* continued to state that I still owed them the monthly fee. I explained that *** could not provide the service, so I was not going to pay for a service that could not be provided. After months of harassing calls ********* sold my information to P&B Capital Group, LLC, a debt collector. P&B Capital Group, LLC has begun calling me making claims that I owe them $1,261. I answered their calls and explained the situation, and even provided them with the contact info of the Manager at *** that I dealt with during the situation when it was determined that they could not provide the service. Despite me sharing this info that the "debt" is not accurate, P&B Capital Group, LLC has logged 2 complaints against my credit with ********. As such, my credit score that was in the 800's has dropped to 752. Again, I did not default on any payments; rather, *** could not provide the service so it was cancelled. *** confirmed that I no longer had to pay since they could not provide the service. I would like P&B Capital Group, LLC to stop calling me and to remove the credit complaints because they are not valid.

  

  Business response

  10/28/2021

  To Whom It May Concern:

  Thank you for bringing this matter to my attention.  Our company has not attempted to contact Mr. ****** since 10/26/21 when he informed us of his representation by an attorney.  In addition, our company did not report this account to the credit bureaus.  However, in an attempt to assist Mr. ******, I have returned the account to the current creditor along with a copy of his complaint and attorney contact information for their records.  Should you or Mr. ****** have any further questions or concerns, please feel free to contact me directly at ************.

  Very truly yours,

  Sean W

  Managing Member

• Initial Complaint

  09/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/28/21 received a text from ************ referring to my boyfriend. I advised to stop texting my cell phone because he was not at that number 7/29/21 received another text from same company different# ************ after telling them to stop the first time. 08/19/21 another text from same company different number ************ same company after telling them to stop on 01/21. Then received a phone call from ************ same company this time stating that a civil complaint is going to be filed against me and my boyfriend early next week. This is the first time I'm hearing about me being involved with this company when all other communications via text were only referring to him. I do not even know what this is for.

  

  Business response

  09/24/2021

  To Whom It May Concern:

  Thank you for bringing this matter to my attention.  I would like to offer Ms. ******** my sincerest apologies for the inconvenience.  Using her situation as an example, I have our IT Department immediately looking into why the Stop reply was not functioning correctly.  Her number should not have been texted again after 1/21.  This account was recalled from our office on 9/14/21.  The last phone call / message mentioned in the complaint is not our company.  Should you or Ms. ******** have any further questions or concerns, please do not hesitate to contact me directly at ************.

  Very truly yours,

  Sean J W 

  Managing Member

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩