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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have not received any calls myself, but my brother just received a call looking for me. I have no clue who P&B Capital Group is. He said they said I had him as a reference, which is 100% false. Please remove me from this. Thank you.
Business response
11/28/2022
To Whom It May Concern: This is a duplicate. This account was closed on 11/11/22 as requested in the original complaint. There has been no attempted contacts since that date. Should you have any questions or concerns, please feel free to contact me directly at *************
Very truly yours,
Sean W****
Managing Member
Initial Complaint
11/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Received a call asking for a certain individual, with a certain company's work phone number, which is now the new company that manages the facility. When I spoke to the individual she asked on how to get a hold of a certain individual, which I stated this is a new company, that took over the managing, she didn't ask my name, but got extremely rude, when all I asked was what the call was for, and got very defensive said I was asking to many questions for not being the person. I asked 1 question, that's all but Sheila was the name, and should get better people skills, I'm sorry you have to harass people for a living but I asked 1 question, that to get upset was ridiculous all you had to do was say I can't say anything related to that. But then to imply I'm asking too many questions because you assume I'm the person you're trying to contact, pretty ridiculous.Business response
11/09/2022
To Whom It May Concern:
I would like to offer Ms. ******* my sincerest apology if our representative acted in an unprofessional manner during their contact. I have taken the number provided in the complaint out of the database to ensure there is no further contact. In addition, I have ordered our QA Department to review the call in question and to discipline the representative for any misconduct during the communication. Should you have any questions or concerns, please do not hesitate to contact me directly at *************
Very truly yours,
Sean W****
Managing Member
Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been contacted numerous times--both at home and at work--by a Don S***** (sp?) regarding a collection matter that he/the company has not properly addressed with me. He wanted to discuss private matters over the phone, but as I do now know him or the company, I asked that he send me an email to disclose what the collection was about. He/they said that it was sent--this was nearly a week ago--but it has not been received. They keep calling me, however, even after I said that I would not talk to him/them until I received more information via email regarding the situation. It is especially annoying that he/they continue to call me, especially at my place of employment, and I now consider this to be harassment.Business response
11/09/2022
To Whom It May Concern:
Thank you for bringing this matter to my attention. A model validation notice was emailed to Mr. **** at the email address provided in the complaint on 9/23/2022 when our company received the account for collection. In addition, as requested, an account statement was emailed to him yesterday by management. Our representative, Mr. S*****, was acting according to company policy regarding validating the consumer's identity prior to disclosing sensitive information. As requested, we have placed the account into inactive status to ensure Mr. **** is not contacted until he initiates after reviewing said emails. Should you have any questions or concerns regarding this matter, please do not hesitate to contact me directly at *************
Very truly yours,
Sean W****
Managing Member
Initial Complaint
10/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This agency has called my mother discussing information about a “debt” they are trying to collect. They gave my mother a ton of information which I know is illegal. She identified that she was not me and that she was a family member and this agency continued to give her information and harass her. They never once attempted to call my phone. I also never received any notices or anything in writing regarding this supposed “debt”. They appeared on my credit report without notice or anything. I am demanding a cease and desist and deletion from this company and it’s horrible practices!Business response
11/01/2022
To Whom It May Concern: An initial dunning notice was emailed to Ms. **** on 9/14/2021 when the account was placed in our office for collection. We have had no contact on this account for several months, so I do not know if someone else is contacting her. Considering this complaint as a cease & desist order, I am closing the account and returning to the current creditor. Should you have any questions or concerns, please feel free to contact me directly at ************.Very truly yours, Sean W**** Managing MemberCustomer response
11/02/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ****Initial Complaint
10/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company contacted my husband regarding a debit that I know nothing about. I returned their call and the lady was extremely rude. I haven’t seen the bill from this company they say I owe! They refuse to send any bill. I don’t want them contacting me and if I owe a debit, they need to have the company contact me! I will file suit with the Michigan attorney general if they do not stop contacting me!Business response
10/31/2022
To Whom It May Concern:
I have confirmed a validation notice was successfully emailed to the email address provided in the complaint on 5/10/22. As requested, I have closed the account at our office due to the cease & desist order requested in the complaint. I have sent the account back to the current creditor with notation to forward to an attorney in her state for review for litigation. Should you have any questions or concerns, please feel free to contact me directly at *************
Best Regards,
Sean W****
Managing Member
Customer response
11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18327605, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
********* *****
Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
These people are calling my relatives looking for me. My relatives don't know anything about my business. My relatives can only reach me if I want them too.Business response
10/12/2022
To Whom It May Concern:
Thank you for bringing this matter to my attention. As requested, I have closed the account at our office and returned to the current creditor. Ms. ******** will receive no further contact from our company.
Best Regards,
Sean W****
Managing Member
Initial Complaint
10/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
PMB Capital LLC continues to call leaving messages with no information other than I must call immediately upon receiving their message. I have no signed business with this company and request a cease and desist from all methods of contact from this company. The call attempts and messages are borderline harassment and I feel the statue of limitations is applicable to any “old” debts I may have. Thanks, **** *****Business response
10/10/2022
To Whom It May Concern: Thank you for bringing this matter to my attention. I have closed the account at our office and returned to the current creditor as requested. There will be no further contact on this account. All messages left were limited content messages adhering to the CFPB's Regulation F. Very truly yours, Sean W**** Managing MemberCustomer response
10/10/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, **** *****Initial Complaint
10/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ongoing. This business is calling and texting me for debt collection, presumably for a relative. I have no debt that needs collecting. I want them to stop calling and texting me. I'm an old woman and don't sleep well. I often nap, and I can't turn off my phone, in case someone needs to get in touch with me urgently. I don't know how they got my number.Business response
10/07/2022
To Whom It May Concern:
I have taken Ms. *******s number out of our database. She will no longer be contacted by our company, and I would like to offer her my apologies for the inconvenience.. All communications were honest attempts to reach or find location information on the target consumer.
Very truly yours,
Sean W****
Managing Member
Initial Complaint
09/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Business is calling my relatives and they would have nothing to do with me. I have not received anything from them I want them to stop and cease immediately.Business response
09/27/2022
To Whom It May Concern:I have closed the account at our office and returned to the current creditor as requested. A validation notice was emailed to Ms. ******* on 7/5 to the email confirmed in the complaint. Credit reporting started in August. Our company was never able to reach Ms. ******* by phone, but all calls were honest attempts to reach the target consumer. As this account is no longer at our office, credit reporting by our company will cease. Should you have any questions or concerns, please feel free to contact me directly at ###-###-####.Very truly yours,Sean W****Managing MemberCustomer response
09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
Initial Complaint
09/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received multiple calls from this company. I do not know who they are and what they want. I have tried to call but unfortunately it was outside of business hours. If they are attempting to collect a debt I have not received anything in writing. I would like to settle whatever it is but I cannot do that if they do not say what it is. I would also like to be the sole point of contact for this issue. I do not want any other phone numbers contacted except for my primary number as it is listed in this complaint.Business response
09/13/2022
To Whom It May Concern:
Thank you for bringing this matter to my attention. I am resending the model validation notice originally sent on 7/26/22 to the email provided in the complaint. In addition, I have taken all numbers off file except the number provided in the complaint as requested. Should you or Mr. ********** have any further questions or concerns, please feel free to contact me directly at ************.
Very truly yours,
Sean W****
Managing Member
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Get a QuoteCustomer Complaints Summary
137 total complaints in the last 3 years.
54 complaints closed in the last 12 months.