ComplaintsforUnity Asset Management, LLC

• Initial Complaint

  12/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a voicemail from this company stating that my file had been sent over from a company never said what company for their review and that I needed to call them right away. It was time sensitive that he needed to get my statement regarding the encounter. He again repeated it was time sensitive and he was giving me a chance to give my side of what happened during this encounter. I received this voicemail on 12/20/22. After listening to the voicemail, I looked up his name and the company and looked at all the complaints and I am not going to return his call as I have no idea what encounter he is talking about. I live in Iowa and he is calling from a California number. I do have a California number only because my mother lived in California and I used to be under her account and never changed my number because I never needed to. I would like a cease and desist from this company. Thank you.

  Business response

  01/05/2023

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. ********'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found that we have never spoken to the consumer in regards to an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. We were unable to get in contact with the consumer via phone so all we did was leave voicemails for her to reach us back. The consumer states she does not know what this is about which we cannot disclose what the information is over the voicemail without verifying we are speaking with the correct party due to federal privacy laws. We cannot control what people say over the internet. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. If the consumer doesn’t want to know what this is about, then that is completely fine but we cannot just disclose all the information via voicemail. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been calling me several times a day, saying I need to call them back immediately or they will have to tell their client that I am refusing to cooperate, and that doing so will "prolong the issue". They are clearly trying to scam me and many others, as evidenced by the numerous complaints of the same behavior, and the fact that they have already broken several laws pertaining to the FDCPA. (Calling me several times a day, calling a family member more than once, failing to properly notify me of a supposed debt). It's bad enough they are harassing me, but they have now called my step mother multiple times, telling her I listed her as a "contact number", which is a blatant lie, I have never listed her on anything in my life. I hereby request that this company cease and desist calling me on any contact number they may have for me, and cease and desist calling anyone ABOUT me or looking for me, including but not limited to, family members, friends, associates, my employer, or myself at my place of employment. Any further communication can take place by mail. (Which it won't, because this is a scam.)

  Business response

  12/20/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. ******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mr. ****** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. We were unable to get in contact with the consumer via phone so all we did was leave voicemails for him to reach us back. Nobody is trying to scam anybody, we are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The numbers that we contacted are already listed on the account when we receive them so we apologize that we contacted other people but they were listed as a point of contact for the consumer. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  11/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unity Asset Management called me out of the blue today at my work number using a phone number of ************ and left a voice mail stating in part "Yes, ******* ********, my name is Mr T*****. I'm calling with the Office of Unity Asset. I'm contacting you today in regards to some information that we had received from our client. They wanted us to make you aware of the matter that we." They state this is a time sensitive matter and want me to call them back at *** *** **** ext. *** and give me a file number. This same "Mr. T*****" also call my cell phone from a WA number of *** *** **** leaving the same message. This threatening and the fact that the same Mr. T***** called my work number twice and my cell once using different numbers makes me think this is a scam. I have never received anything in the mail regarding any debt supposedly owned by Unity Asset Management and until they send this to me at the address provided by whatever client they supposedly have my debt from, I will not give them any information.

  Business response

  11/22/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. M*******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. M******* had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. We were unable to get in contact with the consumer via phone so all we did was leave voicemails for her to reach us back. I am not sure what is threatening about the voicemail that was left, we simply stated that we received some information from our client that we need to discuss with them. In regards to the phone numbers, that is something the phone company does and we have no control over that. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  09/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company continues to call and harass me on a daily basis and doesn’t have or refused to give me any information on what this is in regards to! I’ve sent emails and trired through chat to verify what this is in regards to with no response! They need to stop contacting me and they cannot even verify any of my information… very shady business

  Business response

  09/22/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. ****'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mr. **** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. We were unable to get in contact with the consumer via phone so the consumer ended up reaching out via email to our website. The consumer came off very aggressive sending multiple messages stating he is not waiting around and wants to know what this is about. First, we have to verify we are even speaking with the correct consumer and we were unable to do so. Secondly, we tried to direct the consumer to call into the office to discuss the matter but he refused to do so until he knew what this was in reference too but again we cannot disclose that until we verified who we are speaking to. Lastly, we have certain protocols that we have to follow and if the consumer does not want to follow that then our hands are tied. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The account has been placed in a cease and desist status and no further contact will be made from our company.

  Kind Regards, Unity Asset Management LLC

  Customer response

  09/26/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  ******* ****
  
  
  
  This is a very shady and unethical company l! Stay far away

• Initial Complaint

  09/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received two phone calls from this place from Tiffany C*****...she comes off very rude and the second voicemail was threatening and wished me "good luck" if I did not call back, what company does that? All these responses to complaints saying that they do not intend to be threatening is a bunch of BS. They are trying to scare you into calling them back, that's their tactic. You can mail me anything pertaining to me instead of just calling me during working hours. I would like to cease and desist please. Thanks.

  Business response

  09/22/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. ******s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. ***** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. We were unable to get in contact with the consumer so we left voicemails to have the consumer reach us. After listening to the voicemails, I don’t see how they are threatening. We are simply stating that we received some information that we need to discuss and that it is a time sensitive matter. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The account has been placed in a cease and desist status and no further contact will be made from our company.

  Kind Regards, Unity Asset Management LLC

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a call from a Mr. H*****. He would not give me any details unless I verified last 4 of ssn and birthdate Came up as "scam likely" with an Allentown, PA phone number on my phone. Have not lived in Allentown for 11 years. He continues to call my phone telling me that his client is stating I'm a direct refusal to cooperate but won't tell me who the client is

  Business response

  09/22/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. T*****'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. T***** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. When speaking to the consumer we tried to verify the last 4 of her SSN or the date of birth but the consumer refused to do so. Due to federal privacy law, we are required to verify some form on information on the account and when we are not able to do so then we cannot disclose any of the information on the account. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The consumer refused to verify themselves so we ended up disconnecting the call and the account has been placed in a cease and desist status and no further contact will be made from our company.

  Kind Regards, Unity Asset Management LLC

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from a gentlemen that worked for this company. He insisted he was looking for a statement. I asked him a couple of times if this was a debt collection company or a collections agency. He stated they were not. He also provided account information without even verifying who he was speaking to. Lastly he was referring to a account where a phone was purchased and I have not purchased a phone. This was incredibly misleading.

  Business response

  08/24/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. *******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. ******* had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was contacted in regards to an account we had placed in our office for review. When speaking to the consumer we tried to verify the Date of birth but was getting no response and the consumer kept wanting to know what it was about. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. The consumer was not recollecting the account so we ended up disconnecting the call and the account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Receiving calls last several days .. threatening legal action. Using my maiden name. Haven’t had that name in several years. Would like for them to not contact me via phone. Correspond via mail and do not contact anyone on my behalf. Request cease and desist. Only correspond with proof of whatever is they are contacting me for through mail as I’ve received nothing. Quit harassing.

  Business response

  06/30/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. ******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. ****** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was left voicemails in regards to an account we had placed in our office for review. We receive the account with the information included so we apologize that we used her maiden name but that is the information that we received. We send Validation of debt before contacting these consumers so again we apologize if the consumer did not receive it, all she had to do was state that and we could have gotten her some documentation. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. We do not imply that there are legal threats. They may mistake our urgency for threats but we apologize as that is not our intention at all. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I just got a call from my ex wife telling me a “Mr. T*****” secretary of a certain woman, was leaving her voicemails threatening legal action if she did not answer. I just right now called and a very arrogant lady answered demanding I explained to her why I was having financial problems and threatening legal action within two weeks. This without any prior notice of collection, or anything. I believe this is unethical and should be punishable under FCRA.

  Business response

  06/30/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. *****'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mr. ***** had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer had called into our office and didn’t really say much to our representative. When we receive these accounts, we have a very limited time to get in contact with the consumer and get their statement as to what had happened. We also send out Validation of debt to the consumer 30 days before contacting them so maybe the consumer just never received it which he stated he didn’t but the consumer disconnected the call shortly after. They may mistake our urgency for threats but we apologize as that is not our intention at all. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC Joseph A***** Owner

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unity Asset Management continues to call my place if business multiple times a day with harassing language regarding a file they have. I can’t have them calling my office

  Business response

  06/30/2022

  Unity Asset Management strives to provide the highest quality of service to our clients and our client’s customers. Therefore, Unity Asset Management regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mrs. *******'s complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of the complaint, Unity Asset Management conducted an internal investigation regarding this matter. Unity Asset Management maintains direct business-like and legally compliant practices and procedures. Upon investigation of this matter, we have found the following regarding the conversation Mrs. ******* had when speaking with our representative in regards to an account in our office regarding an overdue balance. The consumer was left voicemails in regards to an account we had placed in our office for review. We are very time limited with these accounts and are simply trying to get their response before our client pulls the account from our office. All we are trying to do is get in contact with the consumer, provide them the information that we received and see how they wish to resolve the account. We do not imply that there are legal threats. They may mistake our urgency for threats but we apologize as that is not our intention at all. The account has been placed in a cease and desist status and no further contact will be made from our company. Kind Regards, Unity Asset Management LLC Joseph Agate, Owner

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