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Business Profile

RV Dealers

RV One Superstores, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a fifth wheel camper in October 2022, amd got the extended warranty with it (RV Complete, promoted by sales at the time of signing papers), good until October 2025. Mid summer 2024 we started to have a problem with the awning not extending/retracting when the button was pressed. Sometimes it worked fine, others it was very sluggish, amd others it just wouldn't work at all. We made an appointment for the unit to be seen and diagnosed on August 10 2024, at the Buffalo RV location, per thr warranty instructions. Between making the appointment and it going in, we started to clean water puddling around the toilet, so that was to be looked at as well. We brought the unit in, paid our $250 deductible up front as required. Unit was diagnosed as needing a new awning motor and a new toilet. They would submit for warranty approval amd we would hear within a couple days. Later that week I called for an update, but nothing was heard back yet. The days turned into weeks, amd weeks to literally months, as it's now November amd we've had no response. I've called them more times than I can count, and always get routed to an off-site answering service. I've requested to speak to service, a service manager, and the location manager. Always leaving messages with no response. I actually got through to someone in October, but was told there's no response and he was going to escalate it. Since then, nothing but crickets. In the meantime we moved out of state, and I had to have a mobile tech out and the toilet was just a leaky seal and toilet was out of alignment. Awning was just a worn out battery! This warranty is nothing but a scam and I would like my deductible returned as they did absolutely NOTHING, I would like my repair bill from the mobile tech compensated amd the money for the warranty returned as it's nothing but a SCAM. I've never been so dissatisfied with a company in my life!

    Business Response

    Date: 11/19/2024

    We are in contact and have a proposed resolution with the customer. We apologize for the inconvenience it has caused.

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an rv paid $700 mandatory fee for an orientation so that a tech could go through and show the camper in action. Get it home and no outlets worked, the toilet leaked. Was never notified now the company wants to avoid calls and msssages not retuning anything but rather sit behind and message me about reviews I leave instead of correcting the issue. I wouldn’t have purchased the camper had I known the toilet was leaking and none of the outlets worked. A tech did come out over a week later and repaired the faulty breaker(the I supplied) after the problems were brought to light even though a day after I notified them seeing they delievered it late Sept 5. Tech took pictures acknowledged the issues, company still refuses to fix the problem nor work with me I advised originally I didn’t want the orientation so they discounted it to $500 and even that they still didn’t perform the 500 service. Camper was filthy outlets broke toilet leaked. I was further advised this was a “check and advise” so that it could be spoken prior to purchase. Nope was never told they shamed me and sent it on its way. Funny think is I purchased a warranty, and they still won’t act on it they want me to come out of pocket for the warranty to only be reimbursed if covered! What was the point of the 1500 warranty!

    Business Response

    Date: 09/23/2024

    We have ordered the requested part and are refunding the rest of the prep fee. Thank you

  • Initial Complaint

    Date:05/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******** ************ bought an 2013 ******* from Buffalo RV over 3 years ago when I received it on my site and the fridge didn't work and my stove and my couch was not attached. I have reached out numerous times and nothing has been done. I had a 3 year warranty that has also expired. I need help resolving this issue.

    Business Response

    Date: 05/14/2024

    We have agreed to order the fridge and will let the customer know when the part arrives. Thank you!

    Customer Answer

    Date: 06/10/2024

    The company still has not resolved any of my concerns. It has been 3 years of back and forth. I am getting no where with the company. I am contacting channel 4 next. I have no fridge, my couch you can't sit on without someone falling off and my trailer is just leaking. I can't keep going back and forth. I am also sick and stressed over it. I need help from someone. I worked so hard to buy something newer and it is junk 22000 is not chump change to me.

                                       Sincerely 

                        ******** ************

    Business Response

    Date: 06/11/2024

    As agreed we are scheduling with customer to come on site to finish repairs 

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new camper on January 26, 2024 from a different RV dealer. I have traded in the RV that I purchased at **** ******* **. I have requested a refund on the extended warranty that I purchased from **** ******* and I have yet to receive it. I purchased the warranty from **** ******* when it was known as RV one. I purchased a seven year plan in the amount of $3361. The contract number is **********. We are due a refund, due to the fact that the warranty was still good. I have called and emailed ******* ** several times with the most recent interaction being with the branch manager ****** **********. She has failed to get our refund to us in two months time. She is very much aware of the fact that she owes us this refund. She has been provided with all of the paperwork necessary to process this refund. I would appreciate any help that you could provide me thank you.

    Business Response

    Date: 04/11/2024

    We apologize for any delay, I have accounting getting this processed asap. The check should be mailed within a week and I will update the customer with tracking when I have it. Thank you

    Customer Answer

    Date: 04/15/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   Thanks.  But they have told me this before so I told BBB that I will not close this complaint until I actually receive the check.    Regards, ****** *****

    Business Response

    Date: 04/18/2024

    The tracking information for the check has been sent to the customer. 

    Customer Answer

    Date: 04/21/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** *****

  • Initial Complaint

    Date:10/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a class a RV from this company about a month ago gave them 45,000 down and cash payment and a trade-in and they were supposed to pay off the loan from my other RV still today. They have not paid off my loan and they’re going to trash my credit and they were supposed to replace a captains chair for the driver because it was damaged and they have not ordered it as promised as they would. They will not return phone calls every time I call no one picks up the phone, I need the loan paid off they got paid through *** ****. They have their money and still have not paid off the existing loan from the prior RV. This is unacceptable. Please help if I don’t get help I will call a lawyer and bring them to small claims court.

    Business Response

    Date: 10/27/2023

    The loan was paid in full we have tracking and confirmation. We are working with manufacturer to order new seat. 

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out with hopes of additional support to correct an issue we have been having with Buffalo RV. We purchased a new 2022 ***** *** for, I believe $18k. My husband has the invoice in his papers and can provide exact numbers if needed. We are in the state of PA so titling had to be done here. Our initial issue was trying to get the keys. They had said they were in the camper and we were good to go. We drove 3 hours home and there weren't any keys. We reached out and they said they would over night them. It wasn't until a month later they finally had them sent. Several times the sales person ignored our texts and calls. The next issue was getting the check to the notary. Originally they had the wrong amount and there was a lot of follow ups for them to finally get the correct check sent. Our next issue came when we started detailing the camper for our first trip. we noticed a whole in the back right of the camper. With the siding of the camper any water that gets inside the walls can cause delaminiation. We attempted to contact our sales person for this issue and they didn't reach back out. I finally posted a google review when **** ******* reached out. She had the camper picked up for the repair, got the keys to us, and the notary check situated. The repair they made on the camper is far from perfect. There is a lot of overspray from the paint all over the back. We also don't know the extent of internal damage or what is to come in the future. We had only been on one trip after the repair was made. We washed/detailed the camper after that and parked it. When getting ready for our recent trip we noticed a gap in the window and frame above the dining table. We don't know how long it was like that and if water has gotten inside. The dark water tank is also not sensing when it's empty. We have made several attempts to reach out to Buffalo RV with no resolution. I would prefer to not waste 18k on a camper that will fall apart with a new born on the way.

    Business Response

    Date: 10/10/2023

    We are going to schedule an appt asap to make repairs.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new rv and have had several problems right from the start with the refrigerator, cable connection wire and a chair. I have tried contacting Buffalo RV to get the issues resolved and they have not been responsive or helpful. I have even called the manufacturer and the extended warranty company (extended warranty cost me an extra $3000 which they were happy to take!!) and they both said I needed to contact the dealer. I have been leaving messages and voicemails for a month. No one calls back and if they do they have no idea how they can service my rv and have to “look into it and call me back”.

    Business Response

    Date: 08/23/2023

    We have been in contact and are working to get the repairs made.

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details: Date: 07/08/2023 Financial transaction: $50,517.83 Nature of business: Purchase a trailer and add ons that could be purchased such as back up cameras and other minor repairs. Nature of dispute: Repairs and add ons not completed since date of purchase after multiple promises to do so. No the business has not tried to resolve the problem and has been neglecting communication. Plate number: ******* 

    Business Response

    Date: 08/03/2023

    We apologize for the inconvenience..the unit was picked up yesterday, any further warranty issues we can schedule as necessary. 

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kwikee steps failure. I purchased a $3000 extended warranty when I bought the class A RV in 20221. I had the road side service come out that also purchased and try to repair the steps and they could not repair them cost me over $500 for the service call! They needed me to contact the dealer I purchased the RV and have the steps replaced. I have attempted to call them 4 days in a row they keep telling me they are busy and will make out a ticket call call me right back 4 days no call I keep getting the same run around. Very poor communication and customer service. Not one call back in 4 days! Unable to use my camper very frustrated!

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an RV from Buffalo RV 2020. I have a case # ******** I have already complained, and they stated they were willing to help but still nothing. I bought a 2013 ******* ******** when delivered to my campground nothing worked the fridge the stove and the couch was also detached from the wall. I have tried to contact company and every time in the last 2 1/2 years they say we will contact you back and no one does and when I call no one knows what's going on. I even bought the warranty and still nothing at this point I no longer want to deal with company and would like a resolution to this matter,

    Business Response

    Date: 07/14/2023

    We are in contact with the customer and will be resolving the issue with the couch as well as fridge once we receive the manufacturer. 

RV One Superstores, Inc is NOT a BBB Accredited Business.

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