Reviews

For MONTHS I have been trying to schedule a service appointment. When you call their number, you get an answering service who "can't reach a service tech" and then creates a service ticket. I can only assume that this service ticket gets immediately trashed because I have MULTIPLE unanswered tickets open with them. No one ever calls me back. I even tried to bypass this inane answering service by calling their sales department - I was told they'd "personally deliver my request to the service department" - that was a month ago. It's the most frustrating!!!! [FYI - if you're not swayed by the rest of my review and want to continue to deal with these nincompoops, dial extension ***** if you want to maybe speak to a person. They don't accept messages but at least you don't have to go through the feckless answering service.] Some of the work that I need done is an NHTSA safety recall sent in a notice from ********* headquarters. Because of this, I spent 4 HOURS trying to reach a service tech, only to be told **** ******* is "confused" about their responsibility to fix this recall even though the notice is very clear. I was told they are "waiting for confirmation" from *********. Well, I took it upon myself to call ********* headquarters - spoke to someone right away who confirmed that **** ******* needs to perform the saftey check. I called **** ******* back and they basically don't believe a word I'm telling them. I have the notice IN MY HAND and will send them a photo, which of course they don't want. This company is set up to take your money and do as little to help you as possible after you drive off the lot. I should add that my purchase experience was wrought with problems (the largest being they tried to get me to take possession of my "new" van before informing me of a broken serpentine - then tried to charge me and extra $10K for a replacement van). **** ******* RV Buffalo is the WORST in all respect. AVOID AT ALL COSTS.

I apologize you had trouble getting through to service. They did have to verify the recall since there was more than one and also order the parts which it seems has been taken care of. If I can help any further, please email me *********************************

Aug 12, we picked up our rv, after Paying $700 for demo prep, opened slide at home it was squeaky and clatterery, called service, had to go buy lubricant apply myself, microwave doesn’t work, power alarm doesn’t work squeaks all the time, ****** DVD layer doesn’t work, holding tank valves handles don’t work properly. After several calls to RV One. To General Manager and Service Manager no one returned our calls, we have insurance coverage on our rig, and cannot report our problems

I am sorry to hear about your experience, please contact me at this email : *******.*******@*************.com