Reviews

This profile includes reviews for Turtle Beach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Turtle Beach

  44 S Broadway Fl 4 White Plains, NY 10601-4425

• 

  Turtle Beach Corp

  4275 Executive Sq #500 La Jolla, CA 92037

• 

  Turtle Beach Corp

  4275 Executive Sq #500 La Jolla, CA 92037

Review Details

• Review fromR. D.

  Date: 01/12/2025

  1 star

  R. D.

  Date: 01/12/2025

  Turtle beach is garbage. Ive had 3 pairs of the stealth 700 gen2 max and all 3 have had the same problem. the last pair was replaced by turtle beach and only made it 3 months. Ive opened a support ticket seeking a refund. I'm done with their products. Several generations of the same model later and still having the exact same issues.

  Turtle Beach

  Date: 01/16/2025

  We're sorry to hear about your experience with our products, *****.We were able to locate your case, and although replacements continue to be covered by the warranty of the original purchased headset, you're no longer within the warranty period.We would be unable to provide any further warranty replacement services.Additionally, a refund is only possible for purchases made on our website, and within 30 days of that purchase.If you have any other questions please reach out to our dedicated Support ********* Regards.

  R. D.

  Date: 01/21/2025

  Yup figured as much. Your audio app flashed my *** 2 maxes to regular *** 2 and then turtle tells me out of warranty. 600 dollars and 3 headsets later turtle beach has replaced 1. Same buggy issues for 4 years, almost like its intentional to make more money. Maybe a lawyer and a lawsuit for fraud might motivate turtle beach to fix their **** products

• Review fromTammy G

  Date: 12/28/2024

  1 star

  Tammy G

  Date: 12/28/2024

  Extremely poor quality headsets. We have now bought 3 of their stealth 700 max and all three have cracked and broken at the earpiece. They are always in a secure location never dropped or mishandled. Each pair I had for 1yr or less. I will never ever order another pair or recommend them ever!!

  Turtle Beach

  Date: 12/31/2024

  We're sorry to hear about your experience with our products, *****.Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. Theyre always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!

• Review fromSimon F

  Date: 09/20/2024

  1 star

  Simon F

  Date: 09/20/2024

  Unfortunately, they are likely falsely advertising that their headsets are compatible with the Xbox Series X. I bought the Stealth *** 2 Wireless Headset under the impression it was compatible with Xbox products. However, the headset does not work with Xbox products. Without getting too technical, there is an integration issue between the built-in chat mixer in the headset hardware, and the chat mixer default within the Xbox Series X. When I reached out to support, I was not offered the opportunity to work with someone through troubleshooting steps. I was sent a copy and paste message with Tech support tips not relevant to my situation. I ***lied to the email and did not hear back. I had to manually call their sales support line, and have the sales support *** make a note to their tech support team. Eventually, after a week I received a response. I am not 100% sure what their support SLA is, but over a week does not seem appropriate. The ***ly I received was the support team telling me they are unable to assist. So I am stuck with a $200 headset that does not integrate with my gaming system, and I have been refused support. The latest message came from a supervisor who advised me they are closing my case unresolved. Fairly brutal service and marketing from an otherwise ***utable company.

  Turtle Beach

  Date: 09/23/2024

  We're sorry to hear about your experience with our products, *****.We were able to locate your case, and can see it was handled ************ first reached out stating "Stealth 700 Gen 2 Bluetooth headset does not work/is not compatible with Xbox. False advertising.".We explained: "The Stealth 700 Gen 2 for Xbox is compatible for use with the Xbox via a direct connection to the Xbox console. This model is also compatible via Bluetooth for connections to mobile devices. A Bluetooth connection to a mobile device will use a different setup from a wireless connection to the console." There were also troubleshooting steps provided to properly connect and use your Headset on the ******** then stated: "The problem with the headset and Xbox is that the chat wheel functionality does not work. So, you are unable to hear the chat volume and game volume. Also, if you try to go through the steps you outlined, the headset will crash after about 2 minutes of being on."We explained: "Based on the descriptions you've provided, this issue sounds like a defect with the specific unit that you have. So that we can better assist you, please confirm the date and place of purchase for this headset. In addition, please confirm your full and complete shipping address"After sending us the requested purchase information, you were informed that your warranty coverage has expired, your device is defective, and a 25% discount code for a new purchase was provided for your inconvenience. Your dedicated Support *** provided all they ********* then requested additional Tech Support, specifically on the ******** told by your ***, we do not offer Tech Support over the phone, only via email. Additionally, there was no refusal to provide tech support as explained by the Supervisor MAX: "Please understand that the issue isn't that our team is unwilling to provide further guidance; we have determined that the headset has failed and there is no further troubleshooting guidance to provide."Our replies can take up to 2 business days to arrive, however, conversations awaiting a reply toward the end of the work week on Friday will need to wait until Monday before email replies start being sent again.If you have any other questions or concerns, please don't hesitate to direct them to your dedicated Support *** so they can assist ************ Regards.

• Review fromDevale J

  Date: 04/09/2024

  1 star

  Devale J

  Date: 04/09/2024

  Terrible product. Bought the Stealth 700 and the transmitter failed after about a year. **************** doesn't care to help and can't buy a replacement on their website.

  Turtle Beach

  Date: 04/10/2024

  Sorry to hear about the experience you've have with our products, Devale.We were able to locate your case, and unfortunately, your headset has been discontinued. As a courtesy to our customers, we try to carry replacement parts for one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high.While we can't assist with out of warranty products, please know that our dedicated Support Team is always happy to assist customers while they are still within our product's warranty period.If you have any additional questions related to your headset's warranty coverage, please take the time to reach out directly to our Support Team with your inquiry. Their contact form can be accessed from the Support section of the Turtle Beach website, or you can reply back to the last email you received from your dedicated Support Rep.Best Regards.

• Review fromJames K

  Date: 02/01/2024

  1 star

  James K

  Date: 02/01/2024

  I would give 0 stars if I could. I have a brand new $350 headset that does not work with either of my PCs. It happens.No live tech support. Submitted a ticket on Sunday, 1/28. It is now 5 days later and still no response. Reached out on social media, no response. Just generally terrible customer service (and, obviously, products).

  Turtle Beach

  Date: 02/02/2024

  Sorry to hear about the experience you've had with your headset, *****. I was able to locate your case and can confirm you will receive a reply soon. We try to ************ cases as quickly as possible, but are currently experiencing a high volume of post-holiday customer contacts. Please allow 6 to 7 business days for a response to all inquiries. Thank you for your continued patience.

• Review fromMichelle L

  Date: 01/14/2024

  1 star

  Michelle L

  Date: 01/14/2024

  I purchased a headset for my husband for Christmas 2023, the headset worked properly for about 5 days and then the volume control quit working. I have been trying to get someone to contact me for the last 3 weeks to do an exchange. I have submitted two tickets as they do not have any other customer service than emailing support. I paid over 150 dollars for a headset that worked for 5 days!!! And no one will respond to my ticket request. I just want to exchange the headset.

  Turtle Beach

  Date: 01/16/2024

  Sorry to hear about the experience you had with your headset ********. We were able to pull up your correspondence with our team and are only able to see one open case.Within your open case, I do see that ** sent you an email requesting your shipping address on January 11, **** at 12:36 PM, but has not received a reply since. We have forwarded the email.Please reply back to the email with the requested details so ** is able to move forward with your case.Best Regards.

• Review fromMichael W

  Date: 01/12/2024

  1 star

  Michael W

  Date: 01/12/2024

  Worst warranty process Ive ever dealt with. Been over a month and still havent shipped my replacement headset. They sent me a bad prepaid label so I had to pay for my own shipping takes days for a response email or follow up. Never again! Last time I will purchase any products from turtebeach.

  Turtle Beach

  Date: 01/16/2024

  Sorry to hear about the experience you had with your headset *******. We were able to pull up your correspondence with our team and see that your replacement has shipped, with tracking being sent to you two hours ago.Our team would have been more than happy to lend a hand providing a new label if they were notified about it not being accepted beforehand, however, we do not have the ability to offer a refund for any shipping after purchase.Please know that replacements continue to be covered by the warranty of the original purchased headset, and that our team would be happy to continue to provide assistance as long as you're within the warranty period.Best Regards.

• Review fromCharles M

  Date: 10/25/2023

  1 star

  Charles M

  Date: 10/25/2023

  I have used Turtle Beach headphones for remote work and for gaming for several years. I've never had an issue where the product molding has just broken. The molding where the headphone connects to the top of the headset split completely from each other. This was on the right side and this was without dropping the product as I was in a meeting at the time. Then I noticed the left side has the same crack on 70% of the left ear phone. The left side is now starting to break also. I reached out via the warranty form and live chat was was given a discount code to help with the situation. As this product has failed to be given a discount code when the product has had a clean split has soured my taste of the product. Now I will look to another brand for my needs for daily work and gaming.

  Turtle Beach

  Date: 10/26/2023

  Sorry to hear about the experience you had with your headset *******. We were able to pull up your correspondence with our team, and from the description of the damage you provided your headset would need to be replaced. However, it does appear that you were outside of the headset's warranty period. Dude to that, our team was be unable to assist with replacement service for your product. As we do not offer any sort of out of warranty repair/replacement service, our team moved forward in providing you with a discount code as a courtesy While we are sorry to hear that you encountered inconveniences with your headset during your time with it, our team followed our protocol properly. We would be unable to assist you in getting a replacement for your product as you are more than 8 months outside of its one-year manufacturer's warranty period.

• Review fromTyler V

  Date: 09/08/2023

  1 star

  Tyler V

  Date: 09/08/2023

  Horrible company that has gone so far downhill over the years. I used to swear by turtle beach as a kid. I bought a pair of stealth 700 gen 2 for my xbox back on April 15th 2022 for my bday. They have had issues with turning themselves off randomly since I got it. Updated headset, reset headset, followed all trouble shooting tips and nothing has changed. I lived with it. Recently my chat volume wheel will not work. If I try to turn my chat up, it beeps twice as if it's at full volume, if I turn it down, it does the same and I have no voice chat now. I contacted support and was told that even though this is a widespread issue, my headset is 3.5 months past warranty so they won't cover it. How can you sell a $200 headset with a life expectnacy of less than 1 year? Maybe you should make notices that your products do not last past their warranty period. The customer service I received was horrid and after seeing these reviews, it doesn't look like turtle beach is going to be around much longer or cares about their customers. Thanks for the $200 paperweight!

  Turtle Beach

  Date: 09/11/2023

  Sorry to hear about the experience you had with your headset *****. We were able to pull up your case file with our team, and see no mention of the team confirming that what you experienced is a widespread issue. From what we can see, the team did their best to assist you with troubleshooting and determined the headset was in need of replacement service. While we are sorry to hear that you encountered inconveniences with your headset during your time with it, our team followed our protocol properly. We would be unable to assist you in getting a replacement for your product as you are outside of its one year manufacturer's warranty period.

• Review fromWayne P

  Date: 08/30/2023

  1 star

  Wayne P

  Date: 08/30/2023

  This is the worst company I have ever dealt with. I'm retired and have had nothing but issues with their headset. I have left complaints on their website and they have NEVER responded. Stay away from anything made by turtle beach or roccat. Finally after 3 months I called Best buy and they took these junk headsets back.

  Turtle Beach

  Date: 08/31/2023

  Thanks for your feedback *****!We were able to locate a contact under your name from back in June for a ROCCAT headset. The ROCCAT representative mentioned that your headset was in need of replacement during your correspondence. As you were still within the return period for your headset through the original purchase location, the ROCCAT representative suggested that you make an attempt at getting a replacement through the original purchase if possible. The ROCCAT representative also mentioned that if doing that was not an option (ex. if the store was unable to assist you or you preferred to move forward through our own return policies), you would want to reply to their email so they could have move forward in assisting you further through our own methods. However, the team never received a reply to that message.We do apologize if there was any confusion caused by the team's correspondence and are happy to hear you were able to get assistance through the original purchase location as originally suggested by your rep.Thank you and have a wonderful day!