Customer ReviewsforTurtle Beach

Terrible product. Bought the Stealth 700 and the transmitter failed after about a year. **************** doesn't care to help and can't buy a replacement on their website.

Sorry to hear about the experience you've have with our products, Devale.We were able to locate your case, and unfortunately, your headset has been discontinued. As a courtesy to our customers, we try to carry replacement parts for one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high.While we can't assist with out of warranty products, please know that our dedicated Support Team is always happy to assist customers while they are still within our product's warranty period.If you have any additional questions related to your headset's warranty coverage, please take the time to reach out directly to our Support Team with your inquiry. Their contact form can be accessed from the Support section of the Turtle Beach website, or you can reply back to the last email you received from your dedicated Support Rep.Best Regards.

I would give 0 stars if I could. I have a brand new $350 headset that does not work with either of my PCs. It happens.No live tech support. Submitted a ticket on Sunday, 1/28. It is now 5 days later and still no response. Reached out on social media, no response. Just generally terrible customer service (and, obviously, products).

Sorry to hear about the experience you've had with your headset, *****. I was able to locate your case and can confirm you will receive a reply soon. We try to ************ cases as quickly as possible, but are currently experiencing a high volume of post-holiday customer contacts. Please allow 6 to 7 business days for a response to all inquiries. Thank you for your continued patience.

I purchased a headset for my husband for Christmas 2023, the headset worked properly for about 5 days and then the volume control quit working. I have been trying to get someone to contact me for the last 3 weeks to do an exchange. I have submitted two tickets as they do not have any other customer service than emailing support. I paid over 150 dollars for a headset that worked for 5 days!!! And no one will respond to my ticket request. I just want to exchange the headset.

Sorry to hear about the experience you had with your headset ********. We were able to pull up your correspondence with our team and are only able to see one open case.Within your open case, I do see that ** sent you an email requesting your shipping address on January 11, **** at 12:36 PM, but has not received a reply since. We have forwarded the email.Please reply back to the email with the requested details so ** is able to move forward with your case.Best Regards.

Worst warranty process Ive ever dealt with. Been over a month and still havent shipped my replacement headset. They sent me a bad prepaid label so I had to pay for my own shipping takes days for a response email or follow up. Never again! Last time I will purchase any products from turtebeach.

Sorry to hear about the experience you had with your headset *******. We were able to pull up your correspondence with our team and see that your replacement has shipped, with tracking being sent to you two hours ago.Our team would have been more than happy to lend a hand providing a new label if they were notified about it not being accepted beforehand, however, we do not have the ability to offer a refund for any shipping after purchase.Please know that replacements continue to be covered by the warranty of the original purchased headset, and that our team would be happy to continue to provide assistance as long as you're within the warranty period.Best Regards.

I have used Turtle Beach headphones for remote work and for gaming for several years. I've never had an issue where the product molding has just broken. The molding where the headphone connects to the top of the headset split completely from each other. This was on the right side and this was without dropping the product as I was in a meeting at the time. Then I noticed the left side has the same crack on 70% of the left ear phone. The left side is now starting to break also. I reached out via the warranty form and live chat was was given a discount code to help with the situation. As this product has failed to be given a discount code when the product has had a clean split has soured my taste of the product. Now I will look to another brand for my needs for daily work and gaming.

Sorry to hear about the experience you had with your headset *******. We were able to pull up your correspondence with our team, and from the description of the damage you provided your headset would need to be replaced. However, it does appear that you were outside of the headset's warranty period. Dude to that, our team was be unable to assist with replacement service for your product. As we do not offer any sort of out of warranty repair/replacement service, our team moved forward in providing you with a discount code as a courtesy While we are sorry to hear that you encountered inconveniences with your headset during your time with it, our team followed our protocol properly. We would be unable to assist you in getting a replacement for your product as you are more than 8 months outside of its one-year manufacturer's warranty period.

Horrible company that has gone so far downhill over the years. I used to swear by turtle beach as a kid. I bought a pair of stealth 700 gen 2 for my xbox back on April 15th 2022 for my bday. They have had issues with turning themselves off randomly since I got it. Updated headset, reset headset, followed all trouble shooting tips and nothing has changed. I lived with it. Recently my chat volume wheel will not work. If I try to turn my chat up, it beeps twice as if it's at full volume, if I turn it down, it does the same and I have no voice chat now. I contacted support and was told that even though this is a widespread issue, my headset is 3.5 months past warranty so they won't cover it. How can you sell a $200 headset with a life expectnacy of less than 1 year? Maybe you should make notices that your products do not last past their warranty period. The customer service I received was horrid and after seeing these reviews, it doesn't look like turtle beach is going to be around much longer or cares about their customers. Thanks for the $200 paperweight!

Sorry to hear about the experience you had with your headset *****. We were able to pull up your case file with our team, and see no mention of the team confirming that what you experienced is a widespread issue. From what we can see, the team did their best to assist you with troubleshooting and determined the headset was in need of replacement service. While we are sorry to hear that you encountered inconveniences with your headset during your time with it, our team followed our protocol properly. We would be unable to assist you in getting a replacement for your product as you are outside of its one year manufacturer's warranty period.

This is the worst company I have ever dealt with. I'm retired and have had nothing but issues with their headset. I have left complaints on their website and they have NEVER responded. Stay away from anything made by turtle beach or roccat. Finally after 3 months I called Best buy and they took these junk headsets back.

Thanks for your feedback *****!We were able to locate a contact under your name from back in June for a ROCCAT headset. The ROCCAT representative mentioned that your headset was in need of replacement during your correspondence. As you were still within the return period for your headset through the original purchase location, the ROCCAT representative suggested that you make an attempt at getting a replacement through the original purchase if possible. The ROCCAT representative also mentioned that if doing that was not an option (ex. if the store was unable to assist you or you preferred to move forward through our own return policies), you would want to reply to their email so they could have move forward in assisting you further through our own methods. However, the team never received a reply to that message.We do apologize if there was any confusion caused by the team's correspondence and are happy to hear you were able to get assistance through the original purchase location as originally suggested by your rep.Thank you and have a wonderful day!

Both of the headsets I bought from turtle Beach broke within 3 months of use. I keep my electronics in a safe space and do not put strain on the wires, yet the two pairs of steelseries and another also from turtle beach seemed to have audio and microphone issues out of nowhere. Avoid their products, as you are better off getting a pair of gas station headphones which share a similar quality for a cheaper price.

We appreciate your feedback and are sorry to hear about the experience you had with your headsets; however, please note that each of our headsets are sold with a manufacturer's warranty, and our dedicated Support Team would be more than happy to provide assistance as needed under that warranty. We would suggest taking the time to fill out the Support Team's contact form on the main Turtle Beach website so they can lend a helping hand.

Recently Purchased a Stealth 600 Gen 2, worked great for a few months. Now we are having issues. My wife is disabled and playing her PS5 is a wonderful distraction and helps her through her day. We immediately went and bought a brand new Stealth 600 Gen 2 and it works great also. Back to the original purchase, we reached out to Turtle Beach to start a warranty claim. After a week of a very polite rep ********* continuing to request more and more troubleshooting they still have not sent an address to send it out for warranty. I have even offered to pay for the shipping and if they deemed it not under warranty for whatever the issue is, then I understand I'm just out that shipping cost. I explained that my wife is disabled and that we are not tech support so we have done the basics they have requested and that is all we are going to do. So accept the headset for a warranty and troubleshoot it with your knowledgeable staff and deem it a warranty issue and fix/replace it or tell us whatever is wrong isn't covered under warranty even though it is only a few months old. Again, GREAT PRODUCT when it's working. But the disappointing warranty service leaves a lot to be desired.Turtle Beach Case# ******** ~******

Thank you for taking the time to provide us with your feedback ******! We can see that our team has moved forward in providing you with the necessary information required to get this headset replaced through our warranty service process. We do apologize if our team member's troubleshooting methods were not up to your standards, and have a launched an investigation as to why your claim was handled the way it was. We truly appreciate you taking the time to bring this to our attention.