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Business Profile

Home Electronics

Turtle Beach

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Reviews

This profile includes reviews for Turtle Beach's headquarters and its corporate-owned locations. To view all corporate locations, see

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Turtle Beach has 2 locations, listed below.

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    Customer Review Ratings

    1.57

    Average of 23 Customer Reviews

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    Review Details

    • Alexander N

      Date: 11/08/2022

      My recon controller was having really bad stick drift so I contacted a member of the support team. The person who worked with me was very patient and tried giving lots of helpful advice to try and fix the issue. When it was apparent there was nothing I could do to fix it, they said I could exchange the product. The support team member even allowed to extend the amount of time I had to send my product back when I was unable to. The process of exchanging it was also made extremely convenient since they sent a shipping label for me to use. I have since received the new product and was very happy with the services they provided.

    • Anthony C

      Date: 11/08/2022

      Excellent customer support! Best I've encountered in a LONG time. Professional and friendly as well.

    • Jeff E.

      Date: 10/06/2022

      ****** was stolen from me in a home invasion. Because of that I don't have the dongle thus I can't install the latest firmware update and my headphones are bricked. Fully charged and cant even use them to listo music because I don't have the dongle. Bricked cause I can't install the firmware update. Paid 170+ dollars but the dongle was stolen from me so I can't use them. Terrible product. DO NOT BUY.

      Turtle Beach

      Date: 10/07/2022

      Thanks for reaching out to us ******* and we're sorry to hear that your headset's USB dongle was stolen. Unfortunately, our warranty would not cover any sort of stolen goods.With that being said, please be aware that we usually have replacement transmitters for our products available for sale on our website. It would be in your best interest to contact our Support Team with details about your headset so they can point you in the right direction to purchase a replacement.Our Support Team can be contacted via their Contact Form on the main Turtle Beach website. Please fill that form out at your earliest convenience so our team can lend a helping hand.Thank you kindly and have a great start to your weekend.

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