ComplaintsforByram Healthcare Centers, Inc.
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had a terrible experience with Byrams billing department. For over a year I have been giving them my insurance information and they are unable to bill my insurance properly. I assumed they finally figured it out but just yesterday I received a bill from them for items from last year! It is for a lot of money and I cannot afford to pay nor should I be required to. I have called my insurance company and they have no record of receiving anything from Byram. I asked for a number for Byram to call and gave that to Byram customer service and was told We dont call Insurance companies. They still cant figure out how to bill my insurance company. It has been an absolute nightmare trying to reach a supervisor in the billing department, long hold times, multiple hangups or disconnects and having to give the customer service reps the same information over again. My insurance company hasnt received one claim from Byram. The whole situation is maddening.Business response
06/27/2024
This letter is in response to a complaint we received on 6/24/24. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer on 6/26/24 and resolved the concern.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.
***************************************Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a pakege from Byram. I didn't order anything. So I opened it to see what it was. I called explained I didn't orthis . On hold many ti.es and for long periods. Keep being asked to wait. Then the person explains that I can't send it back because I opened it. I got a bill of almost 1000. I called back explained I can't offoit. Told them I remembered having a conversation telling them I needed a price before they sent anything and never send me anything unless I ask for it. Take me off adamadic refill.They refused to take package back then expect me to pay then sent me another package.Business response
06/28/2024
This is in response to a complaint we received on 6/21/24. This issue will be logged in our Corporate Complaint File. We called the customer on 6/25/24 but was only able to leave a message. We then sent an email to the customer with a review of the account.
We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 9/23/2024 I ordered a 90 day blood glucose meter. The device was sent to my endocrinologist nurse practitioner (*********************) The device was never implanted after several attempts I made to go to appointments but it could never be done. I decided to give up and both my insurance and I were billed. I have called several times to rectify and they claimed I never received so I could not return. The doctor was suppose to do this. Now I am being sent to collections in an attempt to force me to pay for something I never received. After months of trying the company refuses to understand I never received the product and if anyone should pay it should .be the medical provider they certified. Also when I signed up I was told it was a ***** copay not ******.Business response
06/21/2024
This is in response to a complaint we received on 6/17/24. This issue will be logged in our Corporate Complaint File. We sent an email to the customer on 6/19/24 with a review of the account.
We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As I keep explaining ever since the first bill, I never received the product. It was sent to the doctors office who never implanted the device and now when they reach out to Byram they are told it is too late because it went to collections. Had your company acted when the issue first arose there would be no need for collections. I can not get the device from the doctor, and you wont let them return it. I have already contacted my insurance to reverse the claim you made for this device before it was implanted. I am not going to keep going in circles with this company. I dont have and never received the device, and I am not paying for something I never received.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
07/08/2024
This is in response to a rebuttal we received on 6/28/24. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 7/2/24 to resolve the issue.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Byram Healthcare provided medical supplies to me on 07/14/2023 that is billable to my active medical insurance Regence Blue Shield. I have gave my insurance information to them for billing purposes and they are trying to balance bill me for claims that my insurance has not paid even though my insurance is saying patient responsibility is $0. I have called on numerous occasions to request that they do not bill ****************** and they continue to do so. I am a medical ****** and explained to them that for some Regence plans you cannot bill the local ********** you have to send claims directly to Regence. I cannot locate an address for me to send my complaint directly to them along with the documentation from my insurance stating I do not owe anything to Byram. It's illegal in the state of ********** to balance bill patients.Business response
06/28/2024
This letter is in response to a complaint we received on 6/17/24. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer on 6/21/2024 and advised we are resubmitting her claims.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I get insulin pump supplies from byram healthcare. I have not ordered any supplies from them since February 2024. I have been making small payments on my total due about every 2 weeks. But everytime I make a payment my total goes up instead of coming down. I have contacted them regarding this and they refused to look into it. All insurance claims have been processed.the last time I made a payment my total was ******* I have paid ****** my total is now ******* and something it doesn't make any senseBusiness response
06/21/2024
This is in response to a complaint we received on 6/14/24. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. Messages were left for the customer on 6/14/24 and 6/19/24 to call back to discuss. An email was also sent on 6/20/24 asking for a call back.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a ******** recipient. Byram Healthcare has refused to file my claims with ******** since early 2023. I have called multiple times, only to be placed on hold indefinitely. Earlier this year, I filed a formal complaint with ********, who attempted to reach Byram on a three-way call. Once again, Byram put us on hold and never returned to the phone. This has been an ongoing saga for about a year.Instead of being responsive and correcting my account, theyve sent me to collections. This is a violation of Federal law, as they have refused to submit claims, as required by their status as a ******** assignee.Business response
06/13/2024
This is in response to a complaint we received on 6/11/24. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 6/12/24 to resolve the issue.
We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Byram healthcare is delaying my shipment of diabetic supplies. They provide no reason for this delayBusiness response
06/25/2024
This letter is in response to a complaint we received on 6/10/2024 This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer on 6/10/2024 and resolved the concern.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My grandfather passed away 12/15/2023 and medical supplies were shipped to him 1/3/2024 that we did not order. My Grandmother received several bills in the mail for the supplies so she called the company 3 times and was told they would close the account and to ignore the bills. She even sent them a copy of the death certificate back in January. Now the charge has been sent to collections. My Grandmother called me upset and crying because the account has not been closed and they company has not been helpful when she calls. This is absolutely insane that a charge for bandages that we did not order was sent to collections for someone who has passed away. I made a phone call yesterday but am not confident the account will be closed and the bill in collections will be handled properly. I will never use this company in the future and will be alerting the healthcare organization I work for (same one who got my Grandfather set up with the supplies) about this company so they are aware how terrible this company is.Business response
06/13/2024
This letter is in response to a complaint we received on 6/5/2024. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer's wife on 6/5/2024 and resolved the concern.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********************************************
Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I mailed in my bill on 5-22-24 check #**** for amount $69.78 bill paid I received a second bill 6-23-24 for $69.78 and a another bill on 6-22-24 for $48.48 I am being double billed I called into the billing center they said I had for shipments. Which I did not get shipped to my address. I feel they are trying to get additional money out of me for no delivery of any product I kept being talked over and being told I owed money for 4 orders which were never delivered. I do feel they are trying to get more money out of me for no delivery. Thank You ****Business response
06/13/2024
This letter is in response to a complaint we received on 6/4/24. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. Messages were left for the customer to call back on 6/4/24 and 6/6/24. A call attempt on 6/10/24 was not accepted. The balance of $48.48 is a true balance. The customer can call back if he has further questions.
Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we *** have caused. Please feel free to contact me with any additional questions that *** come up.
*****************************************************Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two boxes of prefilled saline syringes from Byram *********** in October 2023, I received a Medical Device Recall Notice from Byram *********** in January 2024, stating that there was a recall on the product and to contact their supplier Nurse Assist, LLC. which I did they gave me instructions on how to destroy remaining product, which I did then I filled out a Certificate of Product Destruction which I did. Then I was to get a refund from Byram *********** which I never got. This issue has been going on since Jan/2024 to present day and still no Refund. I have made countless phone calls to Byram *********** and have been put on hold for hours, told a Manager would call me back, The check is in the mail and the latest lie is it will take another 6 to 8 weeks to process your claim and get a Refund. This is unacceptable behavior.Business response
06/05/2024
This is in response to a complaint we received on 5/30/2024. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 6/4/2024 to resolve the issue.
We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
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Contact Information
120 Bloomingdale Rd Ste 301
White Plains, NY 10605-1518
Customer Complaints Summary
408 total complaints in the last 3 years.
136 complaints closed in the last 12 months.