Business ProfileforWhite Plains Honda

I visited WP Honda on 6/7/24 for a battery replacement based on my mechanic's recommendation. I chose them due to advertised affordability, long warranties, & a "Battery Special" coupon. However, the experience was far from satisfactory.Despite requesting a simple battery replacement, I was pressured into a $248 diagnostic test to potentially use my old battery's (from 3/2020) 100-mo warranty. Service advisor *********************** provided poor communication with delayed responses.Despite Hondas claim that the battery was not faulty, I experienced no further electrical problems after the battery was replaced at my request. However, I never received the diagnostic report to confirm whether the battery was faulty. This lack of transparency and communication left me feeling deceived into accepting unnecessary services.I contacted ************************* requesting a partial refund due to the service issues and missed coupon. My request reflected the difference between the expected cost with the coupon and the final bill. However, the offer was only a $100 credit for future services, which I have no intention of using due to the negative experience.I have made several attempts to resolve this issue with the service center, including emails dated 6/14, 21, 7/1, & 5 2024, but have not received a satisfactory response. I am seeking a partial refund of $100, reflecting the diagnostic test that I never received and missed coupon.Documentation, email chain including appointment confirmation, service receipt, proof of prior battery purchase, is attached. The advertised "Battery Special" coupon I booked with was not applied. Additionally, I received unwanted sales pressure to trade in my car.The lack of transparency, communication, and pressure tactics at White Plains Honda ************** raises serious concerns about their service practices.