Complaints

This profile includes complaints for Basil Resale Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Basil Resale Center

  4131 Sheridan Dr Williamsville, NY 14221-4302

  
• 

  Basil Resale Center

  6868 Transit Rd Williamsville, NY 14221-7202

  
• 

  Basil Resale Center

  2677 Delaware Ave Buffalo, NY 14216-1131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file this complaint due to the lack of response by service manager Sal to whom I met and seemed nice to resolve my issue. However, my problem essentially lies with a Patrick to whom I found rude and unpleasant store manager as he describes himself. I bought a ****** **** **** from this Basil Resale dealership specifically for commuting. I advised my sales person of the journey and he stated it would be 62 miles one way and eventually it was 75 miles one way. Nevertheless, the dealership chose the car for me with the rebate. On my first day at work I had to be towed home because there were no compatible charge stations around. I also missed two days of work due to this issue. It turns out the vehicle selected for me has an outdated ******* fast charger, which is being removed from fast charging stations. The vehicle also was not serviced in their care because they had no EV tech. It also had a recall and was in an accident. I thought I was getting a great 2023 low miles vehicle. When I talked with Patrick about this and initially I asked was he the owner and he said yes in a low tone. Then I asked again and he said no he was the manager and the only one I can talk too. He was extremely combative and lied on the showroom floor to my face. Granted, I never bought a car from Basil but did sell my cars and EV mind you and felt they were a great staff. Patrick in this discussion before a Ray stepped in stated they did a multipoint inspection that exceeds the electric inspection. However, this was false and untrue because even there staff stated in service they have no EV technician on staff. In trying to reach service I get no return calls, yet I have a 72 month loan on what would be a 14k car and a disrespectful dealership. My sales person was kind and I know out of his hands. Now, I also have a issue with heat and infotainment. It’s troubling! Especially, when Patrick tells me most do their research to buy an EV and I did. However, missed the ******* port.

  Customer Answer

  Date: 01/23/2025

  I would like my car to be serviced for the 30k miles that was required and fixed by ****** ****** for the infotainment system and heating:cooling system that’s blowing cold air. Mike Barney Nissan specializes in this and I would like the EV adapter for ******* to CCS1 to be provided. I already addressed the recall and waived the vehicle detailing.

  

  Business Response

  Date: 02/10/2025

  We gave the customer an additional charging cord . Basil also agreed to put $500 towards a cord that the customer wanted that was an upgrade . The cord the customer wants is an upgrade that does not come with the car new  

  Customer Answer

  Date: 02/10/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   The dealership did not give me an additional charging cord. They provided the end that should have accompanied it in the first place to charge the car domestically in household outlets. The dealership knew the purpose of this purchase for commuting, and I have not saved not one dime. It’s cost me days off work, towing and commuting expenses, in addition to the repairs the vehicle will need. It was an after thought to tell me upon my own discovery it was in an accident. The dealership chose the car for me and they’re communication is unreliable and plainly terrible. Furthermore, the dealership has been non responsive with the numerous issues including what seems to be a defective battery. The dealership was a total ghost when I was at ****** where they could examine the car that they sold me that had recalls. I would like to hear from the executive offices only from this massive dealership because people like Patrick and Ray are not reliable.  Regards,  ********* *****

  Customer Answer

  Date: 02/11/2025

  My proposed resolution is as follows: 1. pay the local ****** dealership for the following repairs: a. Battery repairs b. Infotainment repairs c heating cooling repairs d. Provide me with a ******* to ccs1 adapter to charge my vehicle publicly. 

  

  Business Response

  Date: 02/11/2025

  The vehicle is still under factory bumper to bumper warranty . We agreed to assist in the cost of the charger 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this car not even a year and the vehicle needs engine work. I purchased the the extended warranty and have kept up with the maintenance. I took the car back to the service department more than once for the same issue and paid my deductible and the car was never fixed properly/fully. I have had nothing but issues with this vehicle since I bought it. I orginally picked the car up it smelled like gas. I inquired about it and was told that it would go away. The gas line burst the same day so I had to take the car back. The next issue shortly after I had it towed back again because the car wouldn't start. To date the car is still not working properly with the same initial complaint that I had from when I purchased it. At this point I feel the service knew there was a bigger issue then what they repaired despite my constant complaining. I took it for a second opinion it appears to need engine work because the car is burning too much oil. Seems odd that nobody at Basil noticed that oil was potentially leaking and burning to fast or they ignored it. The warranty company may not cover the repair because of lack of PRIOR maintenance (which is beyond my control) is what I was told by warranty company. I don't feel that it is right that I am penalized and stuck with the cost of the repair/ labor costs to take the engine apart knowing there is a high possibility that it won't be covered at no fault of my own. That was a total waste of over $10,000+ on the car and the warranty if the company finds a way to not cover the repair. This is my first time purchashing a car with Basil and this has not been a good experience at all. I feel I was sold a lemon that fell under the lemon law act despite the many calls and taking the vehicle there I was given the run around until the vehicle no longer qualified for me to return it. That vehicle was not thoroughly checked nor fixed despite all the issues and complaints I had in a short time. Now I'm stuck with this vehicle.

  

  Business Response

  Date: 11/21/2024

  After looking at the maintenance records of the vehicle from our location and ****** it appears that the vehicle has been maintained within manufacture recommendation with current and previous owners.  We would like to get the vehicle back to our location to see what can be done to help the customer

  Customer Answer

  Date: 11/22/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I reached out multiple times to the business and was directed to the service manager  she was very rude. I asked if I brought the car there were they going to cover the amount that it was going to cost to take that car apart and was told No. I would still be responsible for the deductible and other costs. She was very rude im not sure how she has a job. If they wanted to help me they should have offered to cover the total repair and labor costs. Especially since I had so many issues from the time I purchased the vehicle or they should have TAKEN THE VEHICLE BACK AND REFUNDED me my money or offered me a different vehicle. They told me the car went through inspection, but the day I picked it up it smelled  like gas and the gas line burst the same day. How did they miss that during inspection. That was unsafe and no way they should have let me drive of the lot with a car that smelled like gas. Clearly it was not a thorough inspection. I had to use at least 2 or 3 *** calls to have it towed to them soon as I got it.  I then reached out to the PRESIDENT of the company that is listed on their website with NO response AT ALL until I contacted BBB. They had NO INTENTIONS of helping me prior to contacting BBB or they would have done so. I gave them that opportunity. They had my $10,000.00 and that's all that mattered to them.    Regards,  ******* *****

  

  Business Response

  Date: 12/10/2024

  We offered to get the vehicle back to our shop to confirm the customers concerns . We contacted the customer and we were informed she no longer owns the vehicle . 

  Customer Answer

  Date: 12/10/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  This business DID NOT REACH OUT to me until AFTER I contacted the BBB despite me emailing the President approximately 5 or 6 days prior. They were going to continue to try to charge me a deductible when they NEVER fixed the car properly in the 1st place. I had nothing but  issues since they sold me that car. They sold me a lemon and basically dragged me along until the car was outside the lemon law limitations to return it and get my money back. The car was not safe to drive and yes I got rid of it. I was not going to continue to pay them a deductible of any kind when it wasnt fixed. I should have been compensated for being sold a car that was not throughly checked. I will never do business with this company again, nor recommend them to anyone  Hopefully my complaint will helps others so they do not experoence what I did with this company   Regards,  ******* *****

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a 2010 **** ******* at Basil Resale Sheridan for a 2016 ********* ******* on March 22 of this year. I opted not to take the extended warranty, which was offered to me at around $3,500 dollars, as I was told the car had been checked and even the loud growling noise heard while test driving it would be taken care of. At that time verbally nor in the contract was it mentioned that the vehicle was sold to me "as it." I was told they were going to take my **** as a trade in value of $1,200, as that was what ***** **** **** offered at the time. They wound up only giving me $1,000. Although, they said they only gave me $800, once I called and continuously had my car going into repair. The first repair cost me $2,362.76. The cars total in cash when I bought it was $10,183.50. My car has been into the repair shop at the dealership on many occasions, and the most recent work the car needs was quoted at almost $3,500. I am now without a mean of transportation to work, which is a Catch22, as that is my only way to work other than the money I am wasting on ride shares. Not only that, with all of the crime involved in ride sharing, I do not feel safe taking them either. I am convinced that I was sold a Lemon Car, as Basil pulled every card in the book to leave me no option other than to purchase a whole new vehicle from them, which is NOT what I plan to do. Please Basil. Make things right for a woman who is hardly making ends meat, and working three jobs just to afford rent.

  Customer Answer

  Date: 10/21/2024

  Basil, dropped the price to have my car fixed in their repair shop. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle in 2019 was told as long as I own the vehicle I can have free oil changes with their service dept. so far since 2019 , I haven’t had a problem until my last oil change they told me I know have to pay and it will be over 250.00 for an oil change. This violates the contract that they sold the vehicle as.

  

  Business Response

  Date: 03/26/2024

  To Whom It May Concern,

  The customer was part of our free oil change for life program which states in the contract that the customer must perform simple vehicle maintenance with our establishment to stay enrolled in the free oil change for life program,  if the vehicle is not maintained with our company then the customer would no longer be enrolled in the program per the contract.  The customer has not performed any maintenance with the company so we made her aware that she would be removed from the program. 

• Initial Complaint

  Date:02/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE!!! Being sold a vehicle by Basil Resale is the biggest mistake you can make. They will intentionally sell you a vehicle at a higher price than it is worth. They do not care to work with the customer only take advantage of them financially. I do not understand why the Government allows this sick business to exist. I was sold a car that does absolutely horrible in the winter climate… the worst of any car I have ever owned. The battery loses half its range just sitting idle in the cold weather and takes a significantly long time to charge. Furthermore, over a matter of not even 6 months later, the value of the vehicle I was sold almost halved in price. So let’s see here: Initial sale price of vehicle (April 2023): $63,283.96 Current retail value of vehicle (as of Feb 17, 2024) $35,990.00 So I end up financing an unreliable vehicle that has already depreciated by at least 43% and still am on the hook for fulfilling the loan? This is beyond unacceptable and the epitome of corrupt business practice. I went in to explain my situation to the gentlemen who helped me with the initial sale. He initially agreed to help out, only to tell me a week later that there’s nothing he can do to make the situation right. When I inquired about the warranty associated with the agreement, one salesman’s reply was: “helping you is not our problem” Never again will I purchase anything from this sick company. Who accredited this business anyways?

  

  Business Response

  Date: 03/08/2024

  BBB spoke to the business administration and the following was relayed: He purchased a *****.  *****'s took a tank.  He's upset about that.  That is not our fault.  He has a loan through a bank- a third party.  He came in with $5k in negative equity and also purchased an extended warranty.  Banks only give loans out in an amount that is equal to the value of an asset.  If he is upset about his loan, he should address that with his bank.  As far as our end goes, we cannot just take a vehicle back because he is upset.  He has commented on every single one of ******** photos, including one where I was at a memorial service for one of our guys.  I called him back even after that and politely explained this all to him.  Thank you.  

  Customer Answer

  Date: 03/09/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. This situation is regarding the same issue (yet in a different context) of what Letitia James is suing ***** for. This dealership is not willing to help, call back or negotiate a solution. The first issue is that the car is over-priced and in less than a year depreciates more than half the value of the original amount roughly around $26,000. In less than a year? Tires are only good for 9,114 miles. Who’s the fraud now? Same issue as *****. I called the dealership numerous times and yet no return call; they turn around and get my ******** disabled for leaving a negative review.  Still almost a year later and no title. Title was still held by a bank in Nevada with the old owner's name on it. Both the DMV and bank said the car should not of been sold without the title.  We had to do the legwork to find title, when the dealership should have been taking care of all this for us. Terrible. Patrick only called to have me apologize for the negative review and never offered a resolution or an apology. I was told by his staff that it’s not their problem to help me. Patrick said three weeks ago he would look into the title and get back to me. Again, that never happened. No response. If ***** has to pay all these fees then the dealership should do the same and either return the $26,000 overpriced difference of the vehicle and add a new set of tires and stop playing the manipulation tactic that this is just car business when this is clearly a fraudulent bill of sale with no disclaimer nor verbal advisement that this car will not operate to its standards in the winter.  Regards,  **** *******

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I “leased” my **** ******* 3/2/23 from Steve K*** at Basil resale on Sheridan dr. I was told my vehicle wouldn’t be available for pick up until 3/4/23 but then received a call saying it would be ready 3/8/23. I was told all the maintenance would be handled and that the ***** and paint work would be done. I’ve been diving back and forth from Basil needing maintenance since I got the car. I even asked the leasing manager to be put in a differ*** vehicle and was told I didn’t have a good enough reason to be put in a differ*** car even though it hadn’t been 30 days since I had the car. I’ve had the car for 5 months and I’ve been to Basil almost every month.

  

  Business Response

  Date: 08/01/2023

  This customer has not been charged for the work Basil has done . The customers warranty company paid for her hast repair 

• Initial Complaint

  Date:05/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 4/15/23 from Basil Resale that was listed as an AWD (all wheel drive) sedan. A few days after completing the purchase and picking up the vehicle on 4/17/23 I was informed that it was in fact only RWD (rear wheel drive). I wrote my complaint directly to Basil on 4/25/23 and have not received a response up until this point. An AWD version of the vehicle is more expensive and the price I agreed upon was based on the information provided by the dealer that it was in fact AWD. I was in an accident very shortly after purchasing the vehicle and am now being paid out by my insurance for a RWD vehicle, causing me financial loss. Basil Resale has pulled the advertisement for my vehicle off their website (that listed it as AWD) since the car was sold, but a quick google of the VIN I purchased shows a cached advertisement from when the vehicle was on another lot owned by the same family of dealerships (Basil **********). This ad has been uploaded and shows it clearly was advertised as AWD. I have also uploaded documentation from my insurance company showing the vehicle was in fact RWD.

  

  Business Response

  Date: 05/17/2023

  BBB spoke with Management at the dealership and the following was relayed: This customer pulled 10 feet out of our parking lot after buying the car and totaled the car.  He totaled the car before he even got 10 feet down the road.  His insurance company reimbursed him.  And in fact, he sent us what his insurance company reimbursed him for the car and he actually profited by $376.  His insurance company paid him $376 more than what he paid us for the car.  And again, he totaled it right out of the parking lot.  He made $376 for driving the car 10 feet.  Furthermore, ****** doesn't list if it is AWD or RWD.  This customer wants us to pay him the difference in price between AWD and RWD.  The wholesale difference based of the MMR would be $260.  He's already made out by $376 from his insurance company.  

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dealership is being disingenuous with their numbers. My total loss compensation for my RWD vehicle was 36,142.00 before taxes, 38,804.00 after taxes. I purchased the vehicle for 38,500 before taxes, 40,9076.25 after taxes. This is not a profit, and regardless shouldn't be a reason to not make good on their false advertisement and misleading sale of a AWD vehicle that was in fact RWD.  Also, the amount paid out by my insurance company has no relation to the dispute of selling an individual a car claiming it has options that it doesn't. They are two separate business transactions and I had to supply the total loss information to the BBB as proof of the vehicle being RWD, which was forwarded to Basil.  The fact of the matter is, Basil contacted via phone after receiving this complaint and admitted it was their mistake that the car was advertised and sold with the wrong option. They blamed it on a third party service that provides info on cars based on the VIN. They also mentioned after receiving my complaint they contacted *** who confirmed it was RWD. Basil told me they paid me too much for my trade in so I shouldn't worry about the misquoted option, i still got a good deal. They then tried to twist the above-mentioned payoff numbers to tell me I didnt lose any money so I shouldnt, again, worry about it. I explained that AWD is a 2,000 option (new) from the dealership and I would like compensation. They quickly told me used cars only have a value difference of $980 between the two options. They did not offer me $980 though. What they did offer was to find me another car and get me a good deal on it. I refused and said I would be willing to listen to a monetary resolution  under 2,000. Today (6 days later) they contacted me via text and informed me they would be willing to offer $500, saying this is the "exact amount" in the difference of value between the AWD and RWD. I asked what changed from the $980 they researched last week but did not receive any response other than $500 is the actual value. I replied advising that I cannot take them for their word after this expereince and I will accept either $1000 or proof that I am asking too much (ie documentation of the difference in value between these options). If they couldn't offer me either they can let the BBB know. Here we are.  Their response speaks for itself, and has little to nothing to do with addressing the mistake they made.  Regards, **** ***** 

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The consumer relayed the following to BBB: I have accepted their offer of $500 to resolve this and am picking it up today."  Regards,  **** *****

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On around November 1 my car started having transmission issues and I was out of the vehicle for around 3 to 4 months up until February. Where the car was actually being able to be serviced at a local **** dealership. I am filing a complaint because the dealership required me to pay, the months where I didn’t have the vehicle and this is my only transportation to work. I asked for a reliable island alternative to transportation because the vehicles transmission problem was not due to my fault, but due to a faulty issue on the model of this vehicle. The maker of the vehicle **** had a warranty where a customer is able to get a rental vehicle or a loaner to travel to work, etc. however, due to some restrictions in this warranty I was not able to qualify. Therefore I was an able to reliably transport myself to work and pay for the vehicle. I contacted both **** and the dealership in order to get a resolution, and I was never help in order to get another vehicle. Therefore I lost work and cannot pay the vehicle. The car was in put in for repossession, and I got no help from the dealership. I am merely asking for help in this situation.

  

  Business Response

  Date: 05/03/2023

  BBB spoke with Management at the business and the following was relayed: The car was being repaired under the warranty.  This customer did not qualify for a loaner under the terms of her warranty.  Customers are still required to make their car payments while repairs are being made.  Unfortunately, there is nothing that we can offer this customer.  Payments need to be made in order to keep a vehicle.   

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a 2018 **** ******** on their website priced for $18,745. Made an appointment and went to dealership, when I got to the dealership I was told that the price was incorrect and they would have to add $20,000 to the price.

  

  Business Response

  Date: 03/06/2023

  . It was a typo . We explained it to the customer . The inventory manager  priced the wrong car based on stock number 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started financing a car with Basil resale sherdian and was never informed that they have access to turn my car off once the vehicle is shut off. I’ve had this vehicle for 3 years and been having to call 2x or more to have them turn my vehicle back on even when I paid my bill, also it’s been times where I have to sit in my vehicle for hours trying to find a ride to get picked up because they lock the car so it cannot be moved any way shape or form & I cannot reach out to anybody because sometimes it’s after the hours of operation…. Also I was informed that if you refer someone to them you get a month free, I referred a friend back when I got my vehicle and they told me she was not in there system and I did not refer anyone, even with the lady proof and her actually showing me where she got the car from the still proceeded to say she’s not a client of there’s, after months of trying they only credited me a certain amount and did not give me a month free like they stated, also I was told I can bring my car in whenever to get it detailed because they wasn’t able to get around to do it when I purchased the vehicle, so when I finally remembered they owed me a detail I called and asked for just that and they told me I only have 90 days which was not advocated to me…. Still to this day my car gets turned off whenever and wherever and they get mad when you complain about it or even hang up on you, I also informed them about my speakers not working. I took it in to get fixed and not to long after that the same exact speakers were not working again and now they’re telling me that if it’s not the same speakers then I have to pay when in all reality they was never properly fixed in the first place nor do I blast my music

  

  Business Response

  Date: 03/06/2023

  Customer was told to bring the car in so service can make sure its functioning properly . Customer has not made any attempt to bring in the vehicle  

  Customer Answer

  Date: 03/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  ********* ******* When I called weeks again I was informed that someone from the service department will contact me with the available time and dates they have available, I still have yet to receive a call 

  

  Business Response

  Date: 03/07/2023

  I will have the service dep reach out today to schedule an appt 

  Customer Answer

  Date: 03/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ********* *******  Okay thanks 

  Customer Answer

  Date: 03/23/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   I’ve gotten my car 3 years ago with a spare key that was put up until I needed it, also I got my speakers fixed last year by them and the same speakers they “fixed” is the same exact ones that was broken months after I’ve informed they about that as well as my BSM light which I told them about last year as well as 2 weeks ago and I was told they will fix it, I brought ny car in last week and they told me they was only able to do my oil change and that the same speakers they “fixed” were the same ones that needed to be fixed again , when I received my vehicle back from them not even 1 hour later my check engine light came on, I scheduled an appointment to get my speakers, BMS light as well as my spare key fixed , when I went in today I asked for them to provide me the info of what they was working on today and they only said my speakers I informed them I spoke to the lady and told her multiple other things, I spoke with someone from service and she told me I would have to pay 140 for a diagnosis to see why the check engine light on and 220 for a new key and I told her this key has never worked and I told someone that a long time ago and she told me they will not cover the payment for ny spare key and also that the engine light has nothing to do with what they did and I asked how do she know that if they can’t do the diagnosis unless I agree to pay, she stayed they have a code and it’s nothing to do with what they did. I was scammed out of a spare key and now have to pay for something that never worked Desired Settlement: Fix the problem and replace the key that never worked   Regards,  ********* *******

  

  Business Response

  Date: 03/27/2023

  To whom it may concer,   The customer purchased the vehicle in question a 2014 ***** * in November of 2020 with the financing that we provide and part of the contract states that the vehicle will only come with one key, so the spare key that they are speaking of is only to unlock the doors.  The customer came in almost 2 years later on 3/12/2022 with the front speakers not operating.  The speakers were replaced through the extended warranty that the customer has.  After that point the customer did not return until 3/9/2023 for an oil change and the front speakers not operating,  we diagnosed the vehicle and replaced the speakers under a parts warranty that comes with the repairs made at the location. The check engine light that was on the vehicle at this time was for a p0420 code which we pulled at no charge and is pertaining to a catalytic convertor which has nothing to do with an oil change.     

  Customer Answer

  Date: 03/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.     Regards,  ********* ******* The vehicle came with 2 sets of keys, how would i know the '' spare'' key did not work until i had to use it and it doesn't work at all, they stated to you guys that the key was to only unlock doors which it doesn't at all, and i came in for the speakers again because they did not properly fix it, ad when i brought my car in to get the oil change as well as speakers there were NO lights on besides my BSM which I've asked the numerous of times to fix and they never document it even when i spoke with a lady over the phone i told her what needs to be done and when i went up there the were only 2 things listed which was speaker and oil change. i took the lady on the phone and a service guy i need oil change, speakers, spare key and BMS light looked at, notice i didn't state check engine light BECAUSE THAT WAS NOT ON IN MY CAR PRIOR TO BRINING IT TO GET ''FIXED''... IVE BEEN COMPLAINING ABOUT SEPERATE HINGS SINCE I GOT THE VEHCICLE AND IM NOW THEY WANT TO BE CALLING TO MAKE APPOINTMENTS SINCE I REACHED OUT TO YOU GUYS