Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Smart Generators, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSmart Generators, LLC

    Electric Generator

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This is an electric generator contractor. 

    Products & Services

    Natural Gas/LPG/Gasoline Portable generators, Tri Fuel Generators, Dual Fuel Generators, Natural Gas Portable Generators, Propane Portable Generators

    Business Details

    Location of This Business
    1010 Central Ave, Woodmere, NY 11598
    BBB File Opened:
    9/3/2014
    Years in Business:
    11
    Business Started:
    4/5/2013
    Business Incorporated:
    4/5/2013
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Additional Contact Information

    Fax Numbers

    • (516) 706-5282
      Primary Fax

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sam D

    3 stars

    10/14/2022

    ******** Review Positives:- Nice engine.- Nice alternator.- Sturdy, well built frame.Negatives:- Poor customer service, phone calls not returned, problems not corrected.- Unit not fully tested on propane and natural gas, my unit will only run on natural gas, propane doesnt work because the propane o****** is too large, flooding the engine with propane.- Chinese made sealed lead acid battery had leaked into battery box when unit was received.- Battery box is made for a 5Ah battery, but the unit comes with a 9Ah battery. Battery box lid is missing in order to accommodate the oversized battery.- Fuel conversion requires moving fuel hose from one port to another, no selector valve.- No automatic frequency regulation, engine speed governor is the only means of frequency control. Therefore, no-load frequency is greater than 60Hz and full-load frequency is less than 60Hz.- No automatic voltage regulation.- Engine not fully bolted to frame. Washers not used on engine/alternator mounting hardware.- **************** (because of no response from the service department) referred me to their engine supplier (Carb and ***** Systems; ********, *********) to remedy the propane flooding issue. It has taken Carb and ***** more than two months to acknowledge there is a problem. They are ordering parts for it. I guess its my problem and responsibility to fix it? I dont know when I will get the replacement parts. How many defective units are out there? Buyer Beware.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.