ComplaintsforParagon Motors of Woodside, Inc.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased a 2020 Honda Accord Sport (black) on 12/31/22. I brought the car back in for service on 1/6/2023 (1 week later) with problems of the car. They couldn't fix the problem (the wheel bearing was making noises) and told me to bring it back in the following week so I brought it back on 1/14/23 at 10am. I have waited the whole day until they called me at 4:56pm to say I can pick up the car. When I was there to pick up the car, I was told it STILL wasn't fixed. At that point, I was furious. I had waited/wasted the whole day for nothing. I told the salesperson I wanted a swap (exchange for a similar car without losing the value of the car). Salesperson says I needed to wait for the title of this car to come in and he will honor the exchange without me losing money. In the meantime, he scheduled a loaner car for me to be ready on 1/29/23 so I am not car-less while he takes the 2020 Honda Accord to be fixed. My title came in the mail on 2/2/23. I immediately contacted the salesperson and informed him I saw online another car I would like to test drive, 2020 Honda Accord Touring (white). I test drove it the same night (2/2/23) and told him that I wanted to swap it with the 2020 Honda Accord Sport (black). He told me that I had to pay $1,000 extra because I am buying a more expensive car. So I'm thinking, $1,000 more for trouble-free car, why not? SO, the problem is this, after all the paper work were done, THEN he says he charged me $2,224.75 extra (on top of the $1,000) for the white car. He misled me and told me because he took the black car as a trade in NOT an exchange, as promised. He dishonored what he said to me prior to me getting the title. I just want to get my $2,224.75 back. Customers shouldn't be encountering these problems when buying a car especially bringing it in to service every week. Paragon Honda should diagnose and fix the cars before they put it in the lot and not charge the customer for the problems after they purchase the car.

  Business response

  02/23/2023

  Customer is coming in to speak to us today.

   

  Customer response

  02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spoke to *********************** on 2/25/23 and he denies that any extra money was charged to my account. However, he did wanted to meet halfway and compensate me $1,000 and pay for $500 per months for 2 months. But it's not enough. 

  The reason why i think it is not enough is because I've already spent so much for the first car (one with problems) and if the salesperson said I'm not losing anything for the swap, I did it. They should have honored what they said. I wanted $2,2224.75 plus $1000 reimbursed to me. This is not only about the money, its about the time too, I brought the car in 2 times and both time I had to wait almost the whole day. It's not my job to buy the car and find the problems and be responsible to keep bringing it back in for service.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  06/13/2023

  To Whom It May ***************** provided the client with the option of making two payments for the car, but she declined the offer. We took the time to explain to her that the car she chose has a higher trim level and carries a higher cost compared to her trade-in vehicle. Additionally, we informed her about our complimentary pick-up and drop-off service, which is designed to enhance convenience in case any issues arise with the car. 

  The offer to make two payments for the car still stands, and we are open to the client accepting it if she wishes to do so. We value her as a customer and want to ensure we find a solution that meets her needs and preferences.

  Customer response

  06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, Paragon Honda made an offer to make 2 payments for me but that is only about $1,000 which is not equivalent to my time and frustration I went through with them. The reason for this is because *** stated that the black car has gave me so many problems and that I have to take time from work to bring the car in for service. There were time I waited almost the whole day to get my car back and I needed the car everyday. Not just to go to work but for treatment for my health. I am a cancer patient and I don't need to go through this but I did. I am not making accusation since *** didn't know about it because I didn't tell him. BUT he did indeed made an offer to take the car back and for me to get another car WITHOUT me losing value or paying anything extra AND that he is NOT taking the other car as a trade in. Consequently, I want to close this solution and would appreciate if Honda Paragon can offer me a refund of my initial deposit. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paragon Honda sold ** a car in 2015 and incorrectly processed the paperwork. We paid cash ($25K) for a used Honda Odyssey. Despite paying cash for the vehicle we were not sent a title - it was never transferred to our name. We are now attempting to sell the vehicle but need the title to do so. After 2+ weeks of back and forth with Paragon, we have been unable to resolve the issue. They have been unwilling to transfer the title and appear to be using the situation as a point of leverage to buy back the car at a discounted rate (Because we have no other options).We have an active buyer for $8K that is local in our area. The *** will not allow a secondary title to be reissued until Paragon resolves the issue. We are stuck. Any help you can provide would be greatly appreciated. As this is a depreciating asset, we had a ********* month ago for $8,500

  Business response

  02/20/2023

  To whom it may concern:

   

  We are in the process of rectifying the situation with the customer. The title is being transferred to their name over the next few days. We have been in constant communication with the customer and her and her husband understand the process.

   

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went in to find out about a car asked them not to run my credit because I was not sure if I was going to get a car with them that I was just looking around for offers. They ran my credit seven times.

  Business response

  02/28/2023

  To whom it may concern:

   

  We have tried to reach out to the customer several times through phone, text and email. There has been no response.

  We looked into the customers claim about running his credit several times. We show the last time that we ran his credit was in March 2021 when he purchased 2 vehicles from us. We will wait for the customer to contact us back so we can understand exactly what it is he is seeing on his credit report and will help any way we can.

   

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good afternoon I had someone reach out to me about it and I explained everything. But have not heard back from them ever since which has been a couple of days now. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes I just saw but I never asked for my credit to get run 4 times for one loan.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  06/21/2023

  To Whom It May ******************* signing the general credit application by a customer which was uploaded previously, we acquire the permission to forward it to any financial institution we deem suitable. Moreover, this authorization extends to the financial institution, enabling them to send the application to any subsidiary or partner financial entities.
  
  Please note that Paragon Honda doesn't perform multiple credit checks. However, each time the application is received by a financial institution, they will conduct a thorough credit review which is classified as a hard inquiry.
  
  These hard inquiries typically remain on a consumer's credit report for a two-year period, potentially affecting their credit for up to a year. 

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my 2019 Honda HR-V certified from this dealership on 5/23/2022. When cold weather started I notice my car heater isn't working. So I went to the dealer service center to repair on 10/04/2022. Next day my service advisor said I need to replace heater core, I said "I have warranty". He was immediately agreed to replace it, and told me to accept any approval request comes for. I called every a day to know service status, Every persons in the service center gave me different answers (either parts are coming or part received work in Progress). Since 10 days I was worried about my car and today service advisor told me I need to change my heater ******** need to order that. They're waste my 10 days and revolve me. This is so frustrating when someone waste your days. When I told I don't need to repair (cause I understood he's just wasting my time) then he billed me 10 days service cost for $2028.00. I told I covered from warranty, he said he didn't want to hear anything until I paid. Also said until I pay I can't take my car back. Is that fairly way to treat a customer? What's the point of Warranty? What's the worth of buying a certified pre own car from such a reputed car Dealer?

  Business response

  10/20/2022

  To Whom It May ********************************** be advised, that The car was picked up Saturday and the customer was not charged. He approved the diagnostic fee and he was made aware he would need to pay if not covered under the warranty, once we removed the heater box we found broken glass inside of the box, keeping the heat from working. The customer claims he purchased the car like that and didn't change the windshield. We did not charge him for the repair in the hope of making the customer happy.

   

  Regards,

  ****** ******** 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Honda CRV from this dealership on 6/27/2022.I arrived at the dealership approximately 430 pm During the transaction, I spent over 4 hours with the salesperson the salesperson ******************************* trying to get certain documents such as auto insurance to have my name spelled properly. It was a very stressful and long winded process. After which, I was sent to the finance manager ********************************* who due to the late hour rushed over the available add on features. He discussed an additional warranty for 7 years and ******* miles which covered electrical and mechanical issues, and he discussed *** tracking system. I told ***************** I would like to add on the additional warranty. He then proceeded to quickly go through about 6 pages of documents on his screen quickly flipping to the next screen, all the while asking for electric signatures. He printed out the documents and shoved it into a plastic folder. Then the salesman came back to the room quickly, because it was almost 9pm at that point. He said we have another problem with the *** and the spelling of my name, He started asking me for more documents with my full name. We spent over a half hour trying to get that. It was almost 10 pm, after which, a supervisor came and said she had the necessary document. I was very tired at the end of the deal. I left the dealership a little after 10 pm that night. I drove almost 1 hr home to **. The next morning when I looked over the documents I noticed that the finance manager ***************** added on to the deal the ************* tracking system at at a cost of $ *****. I called him and told him that I had only agreed to the additional warranty. I asked for them to remove it and, he told me it was not possible because it will affect the integrity of the car. I called the *** tracking company and the representative told me ********************* statement was false, their devices can be removed without damage. I would like this system removed and my $***** refunded.

  Business response

  09/14/2022

  To Whom It May ********************************** see the attached copy of the refund check. The check will be mailed to the address on file today.

   

  Thank you

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My lease was up so I took the car to Paragon Honda to finance on Monday, July 25th. I financed the car through ************************* paperwork to have the car certified as well as an extended warranty. As it was explained to me, certifying the car includes a 182-point inspection and replacing everything that doesnt meet the standard of a certified pre-owner Honda. It is advertised as leaving with a brand new car. These services cost approx $5000+ on top of the price of the car. When I got home, I noticed the paperwork said that a 112-point inspection was done. Not to mention the service took so long they had to reimburse for a cab to take my husband home from the dealership. I did not complain. 2 weeks later, I noticed my car was taking longer to start and exhibiting other signs of an electrical issue. Other issues include doors not unlocking, windows not going up or down, maintenance signs turning on & off etc. Today, August 10 my car would not start. I also noticed white powder around the battery. I am confused as to why this was not found during the approx $2500 certification inspection & why I did not the receive the full inspection though I was charged for it. I am highly upset! I am registered ********** unable to get to work because they are telling me that courtesy cars are not provided. I have had to pay for cabs to go back forth & take my son to school. This is highly inconveniencing!! This is false ********************** My car exhibited NONE of these problems prior to being certified. I am not AT ALL satisfied with my service having been a Honda customer since 2015! I am so disgusted with this service & how I have been treated as a loyal customer. There is no consideration or honesty from Honda. I will bring my business elsewhere moving forward.

  Business response

  09/01/2022

  To Whom IT May ********************************** be advised that e have made multiple attempts to get in touch with the customer to no avail.

  If the client needs assistance please ask them to email ******************* ********************************* and ******************* **********************************.

   

  Regards,

  *****************************

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car around 5-6 months ago. I paid **** dollars down and I pay 350 a month which is very expensive. A week after I got my car the audio system stopped working completely. Not one sound was in the car. I called them and he said I could come in with no appointment, I go in and they tell me I need an appointment after making me drive all the way over there which is a far drive from where I live. They make me leave and I come back the week after. They take my car the whole weekend and return it to me with "There is no problem with the car. We checked". I do not pay the amount that I pay to drive my car in silence. Today is August 2, 2022. The last time the audio worked in my car was July 23, 2022. So it has been 11 days and counting because it is still not working where my audio has not worked. I have been driving in silence for almost 2 weeks now. I do not know about other people but I do not pay this much for a car and drive in silence because I hate driving in silence. I know what I told them and what I am saying is the truth so obviously there is a problem with my car so I did not like it when I heard from them that they "checked" and found nothing because there is obviously something.

  Business response

  08/17/2022

  To whom it may concern:

   

  In an attempt to get a better understanding and assist the customer, our Service manager reached out to the customer, the customer emailed back that he was out of the country and will get back to us once returns.

   

  Regards,

  *****************************

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a part from Honda Acura Parts Direct on March 10, 2022 which I received. However, the part was not correct and after several attempts to contact the shipper, I received an email stating to return it for a refund. I sent the part and have yet to receive my refund or notice of refund, let alone any response from the shipper. I have attached the original receipt, the shipping receipt and the email stating they would refund my money.

  Business response

  08/03/2022

  To Whom It May ****************************** are so sorry this happened, usually when we receive returns the system refunds automatically, but we do not know what happened in this particular situation.

  We have gotten in touch with the customer and sent a refund check.

   

  The copy of the check is attached together with the ***** air **** with the tracking code.

   

  Regards,

  *****************************

  Customer response

  08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2020 Honda Civic from the dealer in March of 2022 . I have been having problems with this car from Day one . From the left door not working . From the back window not working . The tire being ripped . A roto being replaced . The claimed the car passed inspection which i believe is a complete lie because it would have never passed with a ripped tire or the door and window not working properly . I complained that the car was making a weird noise when i turn the steering wheel which they said it was nothing. Today i find out that the axel is broken which is a huge problem with e because i am pretty sure that was the noise i was hearing when i turn the steering wheel. I am also being charged for a ton of services the car needs now which is a total of ******* in which i should not being paying for when i only had this car for 4 months and this car does not get driven a a lot . I am disgusted with the way I have to keep going back and forth to the service department to complain about the same things i mentioned on the first day the car was purchased. I have had trouble with this car from Day one and this is very unfair . This car should have been fully inspected by the dealer before it was sold to me . There's no reason i should be replacing a axel in just over 3 months or paying for these services at all when this should have been done before the car was sold . I regret purchasing this car and i wish I never purchased it from this Honda dealer .

  Business response

  08/02/2022

  To Whom It May ********************************** be informed that we contacted the customer. The vehicle is in out ******* center right now being repaired. 

  We are in direct communication with the customer.

   

  Regards,

  ****** ******** 

  Customer response

  08/02/2022

  Better Business Bureau:
  
  I have to pick up the car on august 8th because the piece did not come in time before I had to leave to ***** . The piece came in on the day I arrived to ***** . I have spoken to **** and advised him that the car will be picked up on August 8th . Hopefully by than I will know if the car was fixed 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my Honda CRV on 4/28/2022 from Paragon Honda Pre-owned department. Two weeks later I realized that my ** and defogger wasn't working. I contacted my sales person and indicated the issues and my concerns that this car just drove off their lot less than 30 days ago and it's starting to have mechanical issues already. I was given the run around on getting my car picked up for repair, which the eventually picked it up after two days of trying to get assistance. I was later contacted by the service department who indicated that, I has to pay a fee of $159:00 for repairs. I informed them I was not paying any out of pocket fee because this car has an extended warranty. I asked them to please get me into a new car because I'm uncomfortable dealing with mechanical issues from a new car that is supposed to be a certified pre-owned passing a 182 point inspection. I was told by ***** that fixing the ** wasn't mechanical after he indicated that services told him the decomprssor in the car was blocked. I request to be placed in another vechile but my request and concerns were dismissed as frivolous and baseless. I have tried reaching out to the dealership manager but was hung up on numerous times and placed on hold endlessly to no response from management or any dealership representative on my request to be placed in another car.

  Business response

  06/16/2022

  This vehicle was repaired to the customers full satisfaction, and delivered back to the client.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩