Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff AT. The business was taking auto payment for the consumer's car loan.  In January of 2025, the consumer requested with the business to stop taking auto payments. The business said that it would take about a week to get off auto payment. The business did not stop taking auto payments. The consumer wants the business to stop taking auto payments.

  

  Business Response

  Date: 04/18/2025

  I am responding to complaint #******** for ********* ***** **.  DBS Financial will remove the automatic payments from *********' loan going forward.  The next payment is due on 4/25/2025.  If ********* would like to call in his payments going forward, he is welcome to do so.  There will be a $6.99 convenience fee to make a payment by phone.  ********* can contact the manager at DBS Financial, Andrew, at ************ **** ****, with any further questions or concerns.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the company that works with DBS Financial called ABC motor credit around December of 2023 almost immediately after purchase of the car I noticed issues with the vehicle one of the things was that the car had coolant being leaked into the engine, the ac didn't work and that the car would shake from time to time on the freeway. I called abc motor credit about these issues ant they told me to call dbs financial about my concerns. When i called the dbs about the issues mentioned they told me that I would still have to make my car payments on the car even though the car was no longer in my possession due to me being told to bring the car to a firestone that worked with the company, I told them before hand that I longer wanted the vehicle due to the issues already present that I would prefer to instead give the car back and take my money else where, I was told that they couldn't and wouldn't take the car unless I attempted to get the car fixed and that's why I ended up giving it to firestone. upon getting the car back I noticed the same issues where still present and DBS Financial still refused to take the car back and told me that I would have to again take the car to a firestone and have them look at the car again which at this time I couldn't do because I still needed the car in order to get to work, the last time I sent my car into the shop they gave me a temporary car to get to and from work this time they refused me a car basically telling me that I would have to miss work in order to get this car that i told them that I didn't want anymore looked at. Around this time also I got in some trouble and was missing days of work so I couldn't afford to make anymore payments. So they eventually came and took the car once they took the car they said that I could still try and get the car back or they'd auction the car off. Which they ended up doing for what price they sold the car was never mentioned to me and how much my loan was for the car

  

  Business Response

  Date: 04/08/2025

  I am responding to complaint #******** for ******* *********  ******* purchased a 2013 Chevrolet Cruze from ABC MotorCredit in ******** ***** on 12/08/2023.  This purchase was made pursuant to a retail installment sales contract, which was assigned to DBS Financial at the time of purchase.  Unfortunately, we will not be able to remove this loan from ********* credit report.  Since this file has already been assigned to our attorney's office, ******* will need to direct any further questions or concerns to them.  The law firm is S****** *** ******* ********* ** ****  *** ***** ****** ** *************

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because:
  
  I tried reaching out to this law firm to speak to someone in regards to this matter and was met several times with a voicemail box , I feel that you would be better suited in getting them to reach me at my number ************

  

  Business Response

  Date: 04/09/2025

  I am responding to complaint #******** for ******* ********.  We will forward ********* contact information to the law firm and have them reach out to him directly.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from DBS finical , it was stolen so I tried to use my warranty I pay every 2 weeks to fix it. They told me to get it to a shop all the way In Cleveland? I’m in Akron? Then I talked to someone else and they said they had a shop in Akron … so why even tell me that who knows. Fast forward it sat for a WEEK with NO updates. The week of Christmas btw so my poor car had trouble starting back up. After a week of me calling, I was finally told that they can’t even fix it there and they didn’t even run a diagnostic yet. So they said take your car until your cpi claim goes through, once again I’m calling calling getting no updates so I give up and just start driving on it because at the end of the day I need to spend that money now. Fast forward my car ended up breaking due t the damages of it being stolen. This would’ve been preventable if Dbs ever told me that my CPI claim went through actually told me the correct shop to put it at or just came and got it like they’re supposed to like the insurance I’m paying for is supposed to provide. Yet they didn’t. Luckily My Car was covered by the insurance. I’ve been paying every two weeks.(which they lied to about it being liability included) I no longer owe DBS yet I’ve got no emails no mail no confirmation.Its been DAYS of me reaching out asking for this and it took me getting rude with the lady who HUNG UP instead of get a manager to get it. Actually ridiculous atleast the manager was ok. I no longer owe DBS so if you can fix my credit ASAP and show as 0 owed balance that would be great thanks

  

  Business Response

  Date: 04/05/2025

  I am responding to complaint #******** for ***** ******.  This loan was paid off on 3/27/2025.  Credit reporting is submitted on the first day after the closing of the month.  So, the updated credit file was submitted on 4/1/2025.  Her credit bureau should reflect this by 4/15/2025.  If ***** does not see the update on her credit report by 4/15/2025, please contact ****** at DBS Financial.  His number is ************ **** *****

  Customer Answer

  Date: 04/06/2025

  It’s really ridiculous to get online and say this yet I reported it to my credit bureau twice and tried to dispute the fact that I still have the loan on my credit and both times they reached out to Dbs and both times they told them that I still owe the money, even though you’re on here saying that I don’t and I literally have an account statement of my account being at zero I gave that to Credit Karma as well and they said that they reached out to Dbs financial and that Dbs financial told them that I still owe that money which I don’t so either you’re so lazy that you can’t update my credit or you’re so lazy and petty that you’re sitting here lying to my credit people either way it’s ridiculous Because 2×2 different times did I dispute it and it’s still on there because they’re saying I even called. They said that they were on the phone with Dbs and Dbs told them that I still have this debt but you’re on the Internet right  now saying I don’t. Why are you telling me one thing in my credit union another? Why don’t you just update it to my credit because it has not updated clearly and clearly you’re lying to my credit people. FIX MY CREDIT I DONT OWE YOU TAKE IT OFF

  Customer Answer

  Date: 04/06/2025

   I am rejecting this response because:
  As you can see in the screenshots, I reported to my credit union twice that this account is closed and that I no longer owe Dbs financial, In return to my dispute, my credit karma messaged Dbs financial in which return they denied my dispute and said that Dbs informed them that I still actively owe this debt, The first time this happened it was before I got onto here and reported it to the BBB, The second time was after I got the update and yet credit union is still saying that Dbs is still saying that I owe this money when I clearly don’t. I have my account statement and I zero and you’re getting on the Internet and saying that my account was closed yet you’re lying to my credit people and telling them that I still owe the money that’s pretty weird and suspicious. My account is closed so tell them my account is closed so we can reflect on my credit. this is ridiculous. I don’t owe you stop acting like I owe you. 
  
  

  

  Business Response

  Date: 04/08/2025

  I am responding to complaint #******** for ***** ******.  DBS Financial is standing behind its original response on this complaint.  Additionally, ***** is in communication with the manager at DBS Financial via email regarding her title for the vehicle as well as the credit reporting.  ***** can contact ****** at ************ **** **** with any further questions or concerns.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Date of 3/12/2025 My car was repossessed. During this time and before payments were made on time, on a weekly basis. Still during the process my car was still taken by the company. Due to a default on the companies end by not sending in the proper paperwork. I am asking that this company not only be investigated, but that my car is returned under the terms and services that were agreed upon.

  

  Business Response

  Date: 04/05/2025

  I am responding to complaint #******** for ****** ******.  DBS Financial worked out an arrangement with ****** on 3/13/2025 and she has completed this arrangement and has reinstated the repossessed vehicle.  ****** can contact the manager, ****** O, at ********************** with any further questions or concerns.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transmission went out on my car. My car was under warranty and I called the warranty company. They never returned any phone calls. I was only notified by the shop who had my car that the company said u was out of warranty. When I emailed DBS warranty for a copy of the warranty stating I was out of warranty, I was told they do not give copies. I was forced to take out a service loan through the company, which I have to pay in addition to my car loan. My car loan and my service loan are billed on the same day the 16th every month and the first of every month. In June 2024, I explained to DBS that I was a teacher and was not getting paid during the summer, and it resulted in two and SF fees when I was making a payment. And August the same year I called and spoke to a female and management who explained in order for me to get my account on track. I will have to make a double payment twice. a payment was made two weeks in a row and my account was back active. Since then, I have been making my payments together and a couple weeks ago. I was told that I still owe the NSF fees. No one could explain to me how I still owe the fees, and everyone was extremely rude to me. I ended up making the payment and when I made the payment, I was told that my account was good until the following week which means I made a double payment because my accounts were not synced anymore. No one could explain how if I owed how were my accounts now , not synced but one was ahead of the other one which means that I did not owe any money and I made a double payment. I am asking for BBB to make DBS proof that I still owe money every time I ask, they constantly send the same payment schedule that shows the NSF fees, but cannot show the double payment which the double payment can be shown with my bank account. Also asking that DBS show when my warranty expired since they are not allowing me to get a copy of said warranty this company is very unprofessional.

  

  Business Response

  Date: 11/23/2024

  I am responding to complaint #******** *** ***** ******.  We have attached a copy of the following documents for the customer to review:  Retail installment sales contract, Lisa Warranty limited vehicle service contract, account statement and payment history for the car loan and an account statement and payment history for the service loan.  ***** can contact DBS Financial at ************ with any further questions or concerns.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a lemon on a dream of it being a good car. They told me I’d have to pay a down payment to get the broken car they sold me fixed even though they sold me the car broken already!!! After over four months of contacting for help this was the solution for me and my family. Then I was threatened by an account manager with DBS financial with “if you don’t pay we can garnish up to 25% of your wages” when I have been current on my loan and told them that I do not want to keep paying for a vehicle I haven’t driven in MONTHS. I have reached out to DBS financial, Lisa warranty and ABC motor credit in order to get help with my vehicle since June of 2024! I have been hung up on, avoided, placed on hold for over an hour with no one coming back to the phone only to call back and the office was now closed and then called the very next day and I had representatives laughing at me saying they would not help me and that I should go take a loan out to get my car fixed. I even asked if I could trade the broken vehicle I was sold for one that was safe and not a hazard to drive since they sold me something dangerous and I have minor children! This has caused an extreme amount of emotional distress on myself, my children and my husband! I have not had this vehicle long enough for me to experience even half of what I am dealing with. Please help me and my family. Me and many others in the ********* area are being completely scammed by DBS financial, ABC motor credit and Lisa Warranty! They even are charging me over 10k still for a vehicle that is so broken it needs over 6k worth of work. My vehicle has been inspected by three different me*****cs and all of them have determined my vehicle was broken long before it was sold to me.

  

  Business Response

  Date: 11/15/2024

  I am responding to complaint #******** for ***** *****.  ***** purchased a 2013 Dodge Avenger from ABC MotorCredit in ******** ****, on January 21, 2023.  At ths time of purchase, the vehicle had 128,396 miles.  This purchase was made pursuant to a retail installment sales contract that was assigned to DBS Financial at the time of purchase.  We have attached a copy of the retail installment sales contract to this response.  ***** also purchased a limited vehicle service contract which is for 24-months or 24,000-miles, whichever comes first.  We have attached a copy of the vehicle service contract as well.  ***** spoke with the Lisa Warranty company as well as the manager Andrew on 11/13/2024.  At this time, the vehicle currently has 143,992 miles.  This means ***** has put 15,596 miles on the vehicle since purchase.  Unfortunately, the items listed on the repair order that ***** provided are not covered under the terms of the limited vehicle service contract.  ***** can contact DBS Financial at ************ or **** Warranty at ************ with any further questions or concerns.

  Customer Answer

  Date: 11/15/2024

   I am rejecting this response because:
  
  Despite my efforts to work with **** warranty for assistance and DBS financial. I have received inadequate support over the past several months. I understand that I have driven the vehicle for over a year, which has accumulated mileage, but this does not excuse the fact that I have been operating a broken vehicle since day one. As you can appreciate, I need reliable transportation to get to work, and daily activities and it has been frustrating to navigate this situation without resolution. Additionally, I want to highlight that I reached out to your team to discuss trading this vehicle just one week after I made the purchase and spoke with ******* directly. It is disappointing that my concerns have not been addressed effectively, leaving me in a difficult position. I kindly request your immediate assistance in resolving this manner. I believe a fair solution would be to facilitate a trade-in, pick up the vehicle or provide support for repairs like I have been asking for since ONE WEEK AFTER PURCHASE. I look forward to your prompt response so we can work together toward a satisfactory resolution. 

  

  Business Response

  Date: 11/23/2024

  I am responding to complaint #******** for ***** *****.  DBS Financial is standing behind our original repsonse on this complaint.  ***** can contact DBS Financial at ************ with any further questions.

  Customer Answer

  Date: 11/23/2024

   I am rejecting this response because:
  
  I am standing behind my original complaint that DBS financial not only rolls the meters back on their vehicles but they also sell lemons to customers at outrageous interest rates charging over 23k for old vehicles and selling them in our communities. They are targeting black and brown people with their shark like tactics and they must be stopped.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment on a car about 9 months ago . It was recently repoed , but I paid everything I was supposed to pay to get back in my vehicle. They switched the title out of my name without my knowledge and still let me get my car back . Now I can’t get license plates for my car because they will not put the title back in my name . They are giving me the run around and still expect for me to make car payments . I do not have any documents even stating that this is my vehicle but I am still expected to pay a car note no weekly and I can’t even drive it . I need help with what I am supposed to do to further this problem .

  

  Business Response

  Date: 10/19/2024

  I am responding to complaint #******** for ******* ********.  ******* had a repossession with DBS Financial on 9/27/2024.  On 10/16/2024, ******* completed the necessary steps to redeem the vehicle from repossession status.  When a vehicle is repossessed, the title must be put into the lienholders name before it can be sold at public auction.  ******* completed the redemption before the vehicle was sold at auction, but we need time to put the vehicle title back into *******'s name.  We have already ordered the title returned from the auction so we can process the paperwork to put the title back into *******'s name.  This process should be completed by 10/25/2024.  ******* spoke with DBS Financial on 10/18/2024 and was advised of this information.  ******* can contact DBS Financial at ************ with any further questions or concerns.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that was financed through this company. The cars e check light came on, so I called LISA Warranty and was told the car was never inspected before being sold to me and they would cover everything. I asked for my money back or a different car. I was told no, I had no choice but to let the car get fixed. After about 5 days they delivered car to me. The car immediately made a loud sound and started shaking and rattling every time I turn. So I dropped back off at Firestone. It's now been 5 days and I keep reaching out, they have no respect for the consumer at all. So Firestone said the car needs an entire back end and they couldn't do the job. I've been without the car since 9/10/24 and I'm still making payments. They're very rude. This is not right I work in recovery to help people navigate through the community. I spent all that money to be scammed. I have everything I need as far as receipts and videos of proof. It's not fair this is happening to me. This should not be allowed to do people like this and get a way with this. Please help me get this resolved. I've paid them to catch rides.

  

  Business Response

  Date: 10/01/2024

  I am responding to complaint #******** for ******** *****.  ******** purchased a 2014 Ford Escape from ABC MotorCredit in Tallmadge, OH, on 8/16/2024.  This was pursuant to a retail installment sales contract assigned to DBS Financial at the time of purchase.  ******** also purchased a 24-month, 24,000-mile limited vehicle service contract.  ******** has been in contact with Lisa Warranty on several occasions.  The vehicle is currently being repaired at Urbans Auto Center in Cleveland.  We are replacing the rear differential on the vehicle.  Unfortunately, ******** has disputed the payments that have been made to DBS Financial which has now caused her account to fall past due.  ******** needs to contact DBS Financial at ************ to get her account brought up to date.  We will not be able to refund any money paid to ABC MotorCredit or DBS Financial.

  Customer Answer

  Date: 10/01/2024

   I am rejecting this response because:
  The money is being held in escrow until the company has held their end of the bargain. I have reached out to the company on the behalf of the payment. I stopped payment on vehicle to hopefully get results. I've paid 2 weeks ago without a vehicle. I think that since they promised to pay for the vehicle since it never was inspected, that's fair to hold payments in escrow until the product has been delivered. I haven't had a car for 20 days now. 
  

  

  Business Response

  Date: 10/02/2024

  I am responding to complaint #******** for ******** *****.  DBS Financial is standing behind our original response on this complaint.  ******** can contact ****** at ************ ext. **** with any further questions.

• Initial Complaint

  Date:09/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company took 2 payments instead of one . I am not delinquent or late and have been taken advantage by this company several times

  

  Business Response

  Date: 09/24/2024

  I am responding to complaint #******** for ******** *****.  DBS Financial initiated the refund for the 2nd payment on 9/23/2024.  ******** should see this payment refunded back to her account within 3 business days from 9/23/2024.  DBS Financial apologizes for the error that caused the duplicate payment from running.  ******** can contact DBS Financial at ************ with any further questions or concerns.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had my vehicle towed Urban Auto Center - ***** ****** ******, for a cracked radiator. I went through the finance center I purchased my car through called DBS Financial. They told me how much it would cost to get my radiator fixed. At the time of me taking my car to them my car was starting up with no problem except I couldn't drive it because the car would overheat. I paid 283.50 on 8/20/2024 to get the job started then paid another 283.50 when the job was finished on 8/22/2024. Urban auto nor did DBS Financial tell me that the car engine was knocking and it was a problem with the vehicle. I picked up my vehicle 8/23/2024 to take it home and the car cuts off and its knocking when I asked the mechanic about the issue, he tells me that he knew about it ahead of time but never put it in the report that this was a problem after I paid the full amount about the vehicle. I got my insurance company involved and Urban Auto nor DBS Financial sent the Insurance company any pics about the engine. Now DBS Financial has repossessed the vehicle and sends me a letter in the mail telling me that they are going to auction the vehicle off but still no pics have been sent to the insurance company to let them know if the vehicle is a total loss or not. DBS Financial is trying to get me to continue to pay for a vehicle that is damaged and broken but are not working with me or the insurance company to get this issue resolved, they are trying to sabotage everything and make it just disappear but still hold me accountable for something that they need to take care of. The only thing I want from DBS Financial is for them to email me a letter saying this will come off my credit and they can sell the vehicle. I don't want to have nothing to do with DBS Financial after this. I wasn't even offered another vehicle. I just want this resolved so I can get a vehicle that is dependable and without the headache or games.

  Customer Answer

  Date: 09/05/2024

  DBS contacted me today around 10:01am to talk about the insurance company contacting me about the vehicle. I told them exactly what I told them before, that Urban Auto Shop didn't send the pictures to Allstate Insurance, so they reached out to Lisa Warranty and told them to send the photos over immediately so this issue can be resolved. I don't know if this has been handled yet but I am waiting for them to get back to me and let me know what are the next steps.

  

  Business Response

  Date: 09/06/2024

  I am responding to complaint #******** for ****** ******.  ****** purchased a 2010 Subaru Forester from ABC MotorCredit in Bedford, OH, on November 12, 2022.  The retail installment sales contract was assigned to DBS Financial at the time of purchase.  ******* also purchased a 24-month, 24,000-mile service contract.  ****** spoke with the Lisa Warranty company on 8/22/2024.  Lisa Warranty is the administrator for the service contract.  Lisa Warranty advised ****** that in order for the engine repair to be approved, he would need to provide proof of the oil changes done on the vehicle.  The service contract stipulates that oil changes must be done every 3 months or 4,000 miles, whichever comes first.  Based on the time since purchase, ****** would have needed to complete 7 oil changes.  ****** indicated that he only completed 3.  Therefore, the claim on the engine repair was declined.  ****** was offered an interest-free service loan for the engine repair.  The vehicle also has collision damage and ****** stated his insurance company would be looking at the vehicle.  The insurance company has not reached out to DBS Financial as of 9/6/2024.  ****** can contact DBS Financial with any further questions.  Unfortunately, we will not be able to remove this loan from ******** credit report.

  

  Business Response

  Date: 09/09/2024

  I am responding to complaint #******** for ****** ******.  We stand behind our original response on this complaint.  As of 9/9/2024, DBS Financial has still not heard from ******** insurance provider regarding the vehicle.  We encourage ******* to reach out to his insurance company and have them contact us directly at ************ to get the next step in the claim process started.