Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
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  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
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  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
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  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
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  Goodyear Auto Service Center #2137

  6950 Lee Highway Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEFECTIVE GOODYEAR TYRES DELIVERED ON LOTUS CARS

  Customer Answer

  Date: 05/23/2025

  Hello, 

  indeed, I bought a brand new Lotus Emira with Good Year tyres. After 2000 miles my car became dangerous to drive, it means that it goes straight at a constant speed, but when we accelerate the car goes to the right, and when we stop to accelerate it goes back to left to reach a straight direction.

  Of course, it is worsen when the speed is high to the point that it could cause an accident, being a high risk of injury and death, as well for the driver and the passenger of the car but also for other people who could be involved in the accident.

  The Lotus dealership, with the agreement of Lotus Cars company told me that this dangerous behaviour comes from the wear of the tyres despite it was only after driving 2000 miles, but it is indeed about a defect of the tyres. 

  Have a good day.

  LACG

   

  

  Business Response

  Date: 05/27/2025

  Good morning, 

  The customer has been contacted via the provided email address in their complaint. The customer has been advised that an inspection will need to be completed on the tires regarding the stated issue. The customer has been provided three separate corporate locations in close proximity to the provided zip code with a request to advise which location they would prefer to visit. Following confirmation of a location the customer will be provided a claim number for the dealer to reference when reaching out with the necessary inspection details. 

  Kindest regards,

  Goodyear Consumer Relations Team

  Customer Answer

  Date: 05/28/2025

   I am rejecting this response, not because it does not make sense, but because if I accept it the case would be closed. And it could be closed as is since, in this way of response, it needs to get the result of the inspection of the tyres. 

  Otherwise, I've been contacted directly by Good Year, for this proposal.

  And I replied this: STILL UNDER INVESTIGATION

  Hello, 
  
  thank you for your email.
  First of all, you have to know that it is becoming a complex case, and also an international one.
  Let me briefly explain.
  Lotus sells cars with your tyres.
  In other way, Good Year sells tyres via Lotus.
  I'm talking about the Emira V6 model, but it is possible that other models suffer of the same issues.
  The performance of the Emira V6, more than 400hp and 280 km/h requests high quality in matter of tyres. 
  After to have made 2000 miles only, the behaviour of my Lotus became insane, dangerous, meaning at a constant speed, the car went in straight line as normal, when we accelerated it went to the right, and we stopped to accelerate, it went back to left to go in straight line as normal. Of course, this dangerous behaviour increases with the speed.
  I let my Lotus at an official Lotus dealership, because the car is under guarantee and because I thought it was about a technical problem.
  This official Lotus dealership claimed is still claiming officially under the approval of Lotus Cars, after some checking and tests with wheels that I don't know the protocol they used, that the very dangerous behaviour comes only because of tyres, this without justifying and proving anything else as a possible bad wear of the tyres. 
  I picked my Lotus up from the dealership 2 days ago, and the car shows a worse behaviour since it goes in any ways, and not only to the right side. It is more dangerous than before.
  From my side, I checked about Good Year tyres on internet, and at some tyres shops specialized in sport cars. The latter claim that Good Year tyres are shit for sport cars, and on internet I discovered that your company is under criminal investigation as well in U.S. as in Europe. 
  So, as Lotus Cars claims that the dangerous behaviour of their car comes from your tyres, it s obvious that the latter have a defective issue, and they refuse to change them under guarantee, without even asking this point to your company. Lotus Cars and the official Lotus dealership refused to say which tyre(s) is (are) defective, and they suggest me to change all 4. 
  So, to be sure it comes from your tyres, I ordered new ones from another brand, Michelin, the latter being the other option when we buy a brand new Lotus. Normally I'll have them next week and I'll see if the issue really comes from your tyres, or if Lotus Cars and their official Lotus dealership are covering up a defective issue in their cars. Obviously, if it is the case, there would be defamation by Lotus Cars and their official Lotus dealership towards your company, as well in U.S. as in Europe. 
  To be frank, despite your brand is facing defective issues under criminal investigation as well in U.S. as in Europe, I wouldn't be surprised that Lotus Cars and their dealership lied and are still lying about the quality of your tyres since the responsible people of Lotus Europe, and especially Lotus UK where the Emira model is built, are used to lie and to make monkey business, including international financial frauds, and even links with criminal organizations (yes, I have proof about this last point as victim). 
  I wouldn't be surprised so, that, as strangely they put almost exclusively your tyres on their brand new cars, they chose your tyres without asking to your company a personal hidden retro commission...  
  So, normally next week, by changing the tyres for new ones of another brand, we'll see if this dangerous behaviour comes from your tyres, which would have so, some defective issues, of if Lotus Cars is lying on purpose to cover up their own issue by defaming your brand.
  Anyway, this case, mine, will be used at the criminal level, under a class action, as well in U.S. ad in Europe.
  
  Best regards.
  
  ******* **** *******
  
  

  
  

  Customer Answer

  Date: 05/29/2025

  BELOW IS WHAT I REPLIED TO *** ****** OF GOOD YEAR AFTER HER LAST EMAIL TO ME

  Hello, 
  
  thank you for your quick reply.
  Before all, you have to understand that I don't trust your brand anymore, and let alone your tyres, since your own client, Lotus Cars UK, dared to claim that my tyres are all 4 dead, after 2,000 miles only.
  So, if it is really the case, either there is an anomaly, a defect with one or several tyres; either there is an anomaly, a defect with the car, and so, Lotus Cars would be trying to cover their hidden defects up by putting the full and exclusive cause, and so, responsibility on your tyres and your brand. And in this last possible situation, you could sue Lotus Cars for defamation aside my criminal complaint against them..
  So, you can easily understand so, that we are not in a banal case of a sole warranty, all the more because we are talking about a number of possible risks  of heavy injury and death, not on me, and my passenger, but also on other people who could be involved, the risk being aggravated by the fact that the car equipped with your tyres is about 400hp and more than 150 mph... 
  I work in Real Intelligence Services at the international level, it is one of my jobs to analyse situations, so, let me manage the case under a common sense, as I already said. 
  I need, for obvious legal reasons, all the more in a possible criminal case as well in U.S. as in Europe since Lotus Emira are built in UK, to know, to have a real confirmation, a proof about what is really going on, if the issue comes from your tyres as Lotus cars UK claim, of if Lotus Cars is lying. 
  So, next week I'll receive new tyres of another brand I trust in order to see if the car itself is safe with the latter, or not. Of course, I'll keep the "old" tyres of your brand and I'll make pictures, but, strange fact, there is nothing visible... They appear "perfect" for tyres of 2,000 miles.   
  Another strange fact: Lotus Cars UK is your client, and I'm the client of the latter, so, what did they refuse to file and to ask for a warranty to your company, or in other words, why did they refuse to make the process I'm doing with you ??? It is the opposite of common sense in matter of legal and of warranty, all the more in a BtoB environment. 
  I think it is because the Lotus Cars UK's responsible people get a retro commission, hidden one of course, from your company by choosing your brand. Because other strange fact Lotus Cars UK proposes only Good Year and Michelin, and don't recommend any other brand...
  Now, you should understand the serious important scope of this case, at the international level.
  I'll tell you more next week with the new tyres. Wait and see.
  
  Best regards.
  
  ******* **** *******
  CEO

   

  Customer Answer

  Date: 06/02/2025

  Following my email you can read below, Amy, in charge of this case at Good Year forwarded my file to their Italian HQ in order to see how to do, with the inspection of the tyres. 

   TEMPORARY STATEMENT of the 02nd of JUNE 2025
  
  
  Friday afternoon the 30th of May, I spent 2 hours to make some basic tests with a person specialized in tyres, and I almost finished my investigation about the dangerous behaviour of my Lotus Emira, before to change the tyres.
  Apparently, their structure have an issue of non regular wear, mainly at the front wheels. Lotus Emira is a rear wheel drive only, with a central location engine.
  After a short test drive, the professional said that during all his career, he never saw such a bad dangerous behaviour of a car, all the more already from 50 mph, caused by the wear of tyres, let alone with 2,000 miles only.
  After a quick inspection, he found that the front tyres showed an unusual wear, meaning that each pad in the middle of the tread is not regularly worn, having not any more a normal square shape but at an angle profile. But worse, the wear of the pads are not longitudinal, from front to rear or rear to front, but lateral, from right to left, presenting so, an asymmetrical profile regarding to the sense of the working treads. The weird wear of the pads would be caused by a weakness of the rubber structure in curve stress situations.
  It is difficult to see, as you can check on the attached videos, because the defect is not important, maximum two millimetres only. The main wear being on the side pads of the treads.
  While with a normal car, such a low wear defect of the tread of the tyres would be almost imperceptible, causing maybe just very low change of behaviour, but increasing with a higher mileage, it is different with the Lotus Emira, a rear wheel drive car with a central V6 compressor engine, and so, a light weight in the front. The result is that the car becomes very dangerous going in all directions when we accelerate and stop to accelerate.
  The wear is so low comparing to the caused important effect on the car that we could consider also another issue, a defect with the internal structure of the tyres, meaning a kind of weakness of the internal layers leading to a deformation of their shape, their profile and/or their tread in real time, depending on the stress they are facing, as an acceleration, and a mass transfer.
  It is for this crucial point to solve all internal issues of your tyres that it could be very important for you to get my tyres for deep analysis.
  
  
  So, even before to change the tyres for new ones to achieve the investigation, I can say that the dangerous behaviour of my Lotus Emira comes from an issue, a defect in the conception and the fabrication of your tyres which are not appropriate with the specifications and performances of the Lotus Emira.
  If this weird serious phenomenon is new for this kind of tyres that you produce for Lotus, it is sure that this kind of defect is not unknown by you for all your “4 seasons” models which show such a similar weird wear after 5,000 miles. I have not to remind you the on going criminal investigations in U.S. and in Europe about the serious injuries and the deaths caused by your tyres on normal cars, so, imagine what could happen to a sport car as the Lotus Emira...
  
  
  I'll have this week new tyres by Michelin and it will prove definitively the issue of the dangerous behaviour coming from your tyres.
  But, if the defect of your tyres causing a weird wear are visible just a little, few millimetres, the result of behaviour on the Lotus is important, seriously dangerous, so, it could be interesting for you to make a test drive with my Lotus before I change them.
  
  
  I'm presently in the North of Italy with my Lotus, and I saw that you have some official representative in Milano area, and even there, your Italian HQ.
  So, if you can be very reactive to set a meeting up at your HQ Milano -Italy or at one of your representatives in the North of Milano within the 2 following days of this week, since I need to change my tyres for Wednesday because I have to travel from Thursday, I could go there to show to your people the tyres on my car and to make them a test drive to show the important result of dangerous behaviour with such a low defect on treads.
  I'm flexible and sympathetic as long as the other party is fair.
  I understand that defects can happen, but they have to be solved at once.
  So, in this way, I could accept that your company in Milano changes immediately the 4 tyres for free as under warranty, even I have difficulties to trust your tyres now, and even I already ordered and paid new tyres by Michelin.
  I could agree with this simple way of settlement out of court because it would be important for your factory to get the tyres in order to analyse them deeply, to understand the cause of their problems of development, conception, structure and fabrication, and so, in order to modify and change from their production the quality of your tyres which could cost lives, serious injuries and deaths. Sad facts which could start to occur more and more within the next few years since the Lotus Emira is a new model sold since 2 years only, a sport car with high performance...  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about unfair and deceptive business practices by Goodyear upon purchasing tires and a formal request to be compensated $1.750.44 for damages to my Toyota Rav4 for a tire that exploded on a major interstate at 35K miles on a 65K mile tire. The tire exploding on 04/06/2025 was a complete shock and endangered my life. On 04/07/2025, I replaced the tire and had to take my car to Toyota for ABS brake repair for the damage the tire caused. I called Goodyear to have them assist me in filing a compensation claim, and I was advised on 4/17/2025 that no claim can be filed without the tire, per the supervisor. I also note that I had to call multiple times until I finally reached someone due to the high call volume. HAD I KNOWN THAT ANY TIRE NEEDED TO BE SAVED FOR INSPECTION, I WOULD HAVE SAVED THE TIRE AFTER IT EXPLODED. I told him I had several photos and detailed documents, but he said, "NO." That experience was harrowing; being told I did not "save the tire" was unfair and deceptive. I advised ***** ******* that it was unjust and misleading that I was not told before purchasing a Goodyear tire that "in the event of a tire exploding before the life of the tire expired, it would need to be saved for any claim to be filed for damages." I then called Tire Kingdom and had them look in the tire dumpster to retrieve the tire, but it was too late. I then called ***** back, and he hung up on me after telling him I would sue in small claims court and contact the Goodyear Headquarters in ****. On 04/22/2025, I faxed a detailed letter to the Goodyear Headquarters to: ***** ********, **** *******, and *** *********, and sent an email to the PDCT contact asking for a response to my complaint in 14 days. No one has contacted me or sent me a reply. This reckless disregard of my pleas for help proves they do not care about my complaint, the danger their defective tire caused me, and the money I spent to fix the substantial damages. I am filing with my AG and courts now.

  

  Business Response

  Date: 05/15/2025

  Upon further review of the complaint, it has been determined that nothing further can be done due to the fact that the tire in question is no longer available.

  In order for our Property Damage Claims Department to initialize an investigation they require product to inspect. We apologize for the misfortune of the incident but cannot assist at this time.

   

  Goodyear Consumer Relations

  Customer Answer

  Date: 05/17/2025

   I am rejecting this response because:
  I am rejecting this response because:
  
  
  I vehemently reject this response due to Goodyear's unfair and deceptive business practices. There was NOTHING in the purchase agreement when purchasing the tire, alerting me to the NEED to keep a tire in the event of a dangerous, life-threatening, and horrific tire blowout on a major interstate. No one purchases a tire expecting it to fail at 35K miles when rated for 65K with no prior warning of the tire exploding. There was no nail or previous damage to the tire; I just had an oil change and rotation about a month before the tire exploded. Goodyear failed to alert consumers of the need for the tire in this event. Had I known how to keep the tire, I would have, and this would have been a moot point. I even called to dumpster dive to find it, but it was gone. I find it highly alarming that with Goodyear's Global ****et of a billion dollars, eliminating my claim of $1,750.44 for damages to my car is even an event they are standing by. Had the semi truck behind me hit me, this would be in the hands of my attorney.
  I have been advised to file in court. I am proceeding based on the legality that Goodyear did not make it clear or advise me before purchasing this tire that, in the event of a blowout, the tire would need to be saved to file a claim and seek compensation for damages to my ABS brake system due to this tire malfunction. This omission is labeled unfair and deceptive under the Consumer Protection Safety Act by omitting key information per the Federal Trade Commission (FTC). Under this law, I have the right to: 1) Safe products, 2) compensation for damages due to a faulty tire, and 3) to be advised clearly in written terms of Goodyear's policies for tire return upon malfunction. Goodyear failed to do this under the FTC laws and the Consumer Protection Act. ****** from ***** **** in ** called me to find a solution, but Goodyear refuses to accept responsibility or compensate me for the damages.  NO ONE alerted me to keep the tire, and since I had never had this experience, I did not know how to handle it because they did not properly inform me, as the consumer.
  I have purchased hundreds of tires and have never had this experience; therefore, I was not made aware to keep the tire, as that is the sole responsibility of the company and the retailer, not the consumer. I have enclosed three pictures that show the tire and its unusual nature. I will also report this to the NHSTA and the National Highway Traffic Safety Administration. Suppose Goodyear refuses to acknowledge their failure to alert me of their policy. In that case, I will take the following steps to file in court under the FDUTPA, ******* Deceptive and Unfair Trade Practices Act. Goodyear, I have documented everything. For one second, would I be going through this much effort if I did not know there was a significant problem here? It is highly unethical and disgusting that you treat a consumer who purchased your product over the other tires because I thought it would be safe and durable, as your advertising suggests. If you refuse to compensate me, I will file a lawsuit this week. The laws that are written to protect consumers align with my formal complaint. ******* *******
  
  

  Customer Answer

  Date: 05/17/2025

  Dear BBB, 

  For some reason I was having trouble responding as the format was not allowing me to proceed, and when it did, the photos were not attached. Here are some photos I took. I had NO idea that I would need to save this tire or I would have, but I did document it all. Please add this to the rebuttal to Goodyear concerning their Unfair and Deceptive Business Practices in which my complaint is based upon. Thank you. 

  

  Business Response

  Date: 05/19/2025

  Upon further review of the complaint, it has been determined that nothing further can be done due to the fact that the tire in question is no longer available.
  In order for our Property Damage Claims Department to initialize an investigation they require product to inspect. We apologize for the misfortune of the incident but cannot assist at this time.
  
  Goodyear Consumer Relations

  Customer Answer

  Date: 05/21/2025

   I am rejecting this response because:
  
  Goodyear, you are missing the bigger picture here. Your need for the tire violates the Federal Trade Commission Law under the unfair and deceptive practices-- UPON PURCHASE I WAS NOT TOLD IN WRITING TO KEEP THE TIRE IN THE EVENT OF TIRE MALFUNCTION OR BLOW OUT. YOUR POLICY REQUIRING THE TIRE WAS NOT CLEARLY STATED TO ME, THE CONSUMER, IN WRITING. THEREFORE TO DENY ME ANY TYPE OF ASSISTANCE UNLAWFUL. Also ***** Tire failed at this as did Tire Kingdom when the repair was done. As a tire supplier of your product, this requirement needs to be fully communicated to the consumer with every purchase. This is per my lawyer and the law Consumer Protection Act, not my "opinion."

  Since you have been uncooperative and defiant as to your responsibility to express your policies in writing I will be filing in court at the end of the week as a matter of principle and for the safety of others who have these experiences. According to the FDUTPA unfair, deceptive, or unconscionable business practices you are at fault.

  You do not care that I could have lost my life on the ***, or the damage that was costly to my vehicle, and it is apparent that you only care about this policy that was not clearly stated at time of purchase which makes it unfair and deceptive. Even Tire Kingdom stated this was a faulty tire and they will be asked to submit their written testimony when I file that lawsuit. 

  I thank the BBB for the assistance, but unfortunately Goodyear, you leave me no choice. The law is on my side. You have big pockets and a hidden policy, but I have rights and a little voice can go a long way when the law protects consumers like me. 

   

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tires on my car popped after 30,000 miles, the tires were all completely bald on the inside risking an accident for me and my family these are meant for over 40,000, but there customer service only gave me a courtesy refund of 190.00, the replacements cost me 1700.00 tires were the goodyear all weather f1 eagle ev tires 255/45r20 size

  Customer Answer

  Date: 05/09/2025

  These tires were the original tires that came with my 2023 model y longrange 20 inch wheels, tesla told me warranty is through tire mfr not them

  

  Business Response

  Date: 05/14/2025

  We received your letter regarding the customer concern with the original equipment tires replaced. We have been in contact with the customer. A check has been requested and processed on May 8,2025 for $199.26 as goodwill courtesy for three of the original equipment tires based on what the customer paid for the new tires. The fourth tire failed due to road hazard impact which is not covered by the manufactures warranty no refund assistance was offered for. The original equipment tires and the tires replaced Goodyear Eagle F1 Asymetric5 do not have an assigned mileage warranty. The life of the tire 40,000 and the customer had reached 82% of that.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I purchased a full set of Goodyear Eagles Sport, A/S tires (255/50R19) from an authorized retailer (Mr. Tire). the tires were sold with a 50,000-mile treadwear warranty. Despite proper maintenance, I experience two flat tires in March and April 2024. Then, on April 7, 2025 at just 53, 626 miles two tires were found bald and failed, causing a vehicle accident. I incurred $2,292.64 in out of pocket expenses, including $165.54 for early flat tire repairs, $1,607.10 for emergency tire replacement, and a $520 insurance deductible. Mr. Tire denied responsbility, citing normal wear and blaming the manurfacturer (Goodyear). I submitted a formal demand letter to Mr. Tire regarding these failures. That letter is attached for your reference. However, as the manufacturer of the tires and issuer of the performance warranty, Goodyear also bears responsiblity for this product's failure and my resulting losses. I am requesting reimbursement for the damages caused by the defective tire performance, which failed well before what is considered normal treadwear life and posed a serious safety risk.

  

  Business Response

  Date: 05/15/2025

  Upon review of the complaint, it is found that the consumer drove on her tires beyond the warrantied mileage. The tires are rated for 50,000 miles and the customer had 53,626 miles on the tires when the accident occurred due to loss of traction. As a courtesy for the customer's support of Goodyear tires, we extended an offer for a 20% refund on the replacement tires, using an employee Friends and Family coupon. 

  While we value the customer's safety, we must inform the customer that using our tires beyond the mileage warranty and below recommended tread depths for replacement is outside of the scope of our responsibility. It is the consumer’s responsibility to provide routine maintenance of their tires and during such remove the tires from service when advised the tires are worn for safety measures.

  The adjustment that was offered is a courtesy measure only.

   

  Customer Answer

  Date: 05/15/2025

   I respectfully reject Goodyear’s response.
  
  I appreciate Goodyear’s response and the courtesy refund of $248.07. However, I must reiterate that this resolution is inadequate considering the seriousness of the situation.
  
  While it is true the tires were slightly beyond the mileage warranty and were not rotated, the fact remains that two out of the four tires — purchased at the same time — wore down in an abnormally uneven and dangerous manner. This unusual tread wear led directly to a loss of traction and an accident. The other two tires remained in much better condition, which raises legitimate concerns about the quality or manufacturing consistency of the product.
  
  No Goodyear representative or Mr. Tire staff ever advised me at the point of purchase or during service that failure to rotate the tires would void warranty protections or contribute to hazardous conditions — nor was I warned about the accelerated risk of baldness this soon. As a consumer, I relied on the reasonable expectation that four new tires would wear consistently and safely under regular use.
  
  The refund offered does not cover the financial harm I experienced, which includes:
  • A car accident due to loss of traction
  • My insurance deductible
  • Full cost of new tires
  • Emotional distress and transportation hardship
  
  At this time, I am preparing to file a small claims court case against both Goodyear and Mr. Tire for reimbursement of these additional out-of-pocket costs and to hold the responsible parties accountable for selling a product that did not perform safely or predictably.
  
  I respectfully request BBB to retain this unresolved complaint on file, as I believe other consumers should be aware of the risks I encountered when purchasing Goodyear tires.
  
  Sincerely,
  ***** ******* 

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have taken our cars here without any issues. When our son got his car we took it there for an oil change and to check and see what was going on with it. To our dismay when the car came back, the issues were coming back within 24 hours and then come to find out when popping the hood - the hood release lever was broken. We dropped the car back off and it was there for another 24 hours - no call or update. We pick up the car and not only did they not check out the car - but tell my son and husband that they didn’t break anything and to take the car to a body shop. Also - the issue they clearly didn’t try to diagnose is still happening. They need to take accountability and fix what they broke.

  

  Business Response

  Date: 05/22/2025

  This customer case is being review by the district manager

  

  Business Response

  Date: 05/22/2025

  This customer issue has been resolved 
  

  Customer Answer

  Date: 06/01/2025

  The district manager reached out to address the issue and refunded us for the services done that lead to the damage. He was very helpful. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request a refund for services received at Goodyear on 2/24. I went to Goodyear as I had a blown left front tire following an accident. I emphasized concerns about safety and I was willing to address all issues. Goodyear only replaced my blown out left front tire with a Cooper tire. After installation, the manager mentioned alignment and transmission issues but provided no alignment report. He stated these issues weren't critical. The receipt showed they performed an alignment check but made no recommendations about alignment or transmission repairs. They documented my right front tire at 4/32 tread. Just 4 days later (2/28), my right front tire blew out, requiring towing. I had body repairs at PPB Collision Center (3/3-3/7), who recommended a second opinion from another tire specialist (*** ****). On 3/7, *** **** informed me the new Cooper tire already showed severe uneven wear and tear due to alignment issues. They advised the alignment problem was critical for safety and that Goodyear had also installed the wrong size tire. *** **** stated fixing alignment was necessary before replacing tires. I proceeded with an alignment, transmission strut replacement, and replacement of all four tires (including the Cooper tire). I returned to Goodyear on 3/7, spoke with the same advisor, explained the situation and requested a refund, which he declined. As a national chain, Goodyear: Disregarded my safety concerns Installed wrong tire size Failed to properly address alignment issues I inquired Provided documentation that didn't reflect my car’s true condition Led me to believe one tire replacement was sufficient I'm requesting a full refund for the Cooper tire which became unusable due to uneven wear and tear from the unaddressed alignment issues. I have supports for all repairs. This level of service is unacceptable. They allowed me to drive away without providing complete info about my vehicle's condition or recommending proper safety measures.

  

  Business Response

  Date: 04/29/2025

  Good afternoon, 

  Goodyear Consumer Relations has investigated the customers documentation and complaint. The customer has been contacted, and the proposed resolution has been accepted and is being finalized. 

  Kindest regards,

  The Goodyear Consumer Relations Team

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to receive my rebate for the four tires that I purchased on line and had them installed by Goodyear. I have sent all information in for the rebate but keep getting told I need to send something else in. I have sent everything in that I have and I did use my Goodyear credit card to pay for everything. I have done this before with no issues. I just want my $200 rebate.

  

  Business Response

  Date: 04/29/2025

  hello good evening, after diligently working with Mr. **** we have come to agreement that once we receive the needed paperwork, we will be issuing a check in the amount of $150.00 to his home and Mr. **** is aware to this as well, thank you for your time and have a great day.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 4 Douglas tires with insurance and warranty from Walmart *** ****** ************** ** ***** I have at lease 3 of them repaired or replaced in the last 2 years. They definitely don't last 45,000 miles. on 04/05/2025 I had another flat and went back to the same Walmart to get it repaired they said it needs to be replaced I said ok I have a warranty and insurance they said no you need a new tire and it will not be covered. I reluctantly paid in full for that tire so I can go to work and paid for insurance again! What gives here? This is the worst brand I have ever bought. I need to be refunded for this tire and you need to have better policies in place for people who trusted your name. You either guarantee your tires or don't.

  

  Business Response

  Date: 04/16/2025

   I have spoken to the customer and settled that he will get the full amount paid for the tire replaced due to road hazard. check will be sent out to customer for the amount of $103; it should take 7-10 Business days for customer to receive the check.

  Customer Answer

  Date: 04/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/2025, my girlfriend had our Tahoe towed to this location in Cincinnati where she was on a weekend trip. The Tahoe would not go in gear. The Goodyear store replaced the linkage cable and the auto trans shifter cable. I was away on business and honestly thought the cable must have just slipped out for some reason. This assembly had been replaced at the end of December at a repair shop in Columbus, OH so its hard to believe that all the pieces were ineffective. But Goodyear chose to replace it all. My bigger issue now comes with a fresh $900 repaired linkage cable and auto trans shifter cable. On 3/26/2025, she was stranded again after working a double at her job - 10 PM. We towed the vehicle to a family friend who is a mechanic and he fixed the newly installed cable at the top under the steering wheel in 15 minutes. It obviously had not been fixed correctly. (Added tow and payment). On Sunday, 3/30/2025, she was packed and ready for her 8 year old daughter's spring break and birthday trip. However, as she went through a drive thru the vehicle slipped out of gear again this time at the bottom. Embarrassingly, she had to be pushed out of the drive thru lane. Towed and again our mechanic fixed the issue on a late Sunday night with her 8 year old in tears thinking she won't be able to go on her birthday vacation. (Add a tow, payment and stress) Finally, upon calling Goodyear and then emailing customer service - their Regional Director called me with his condescending tone and responses. 1. The Service Manager said the 3 month old shifter cable was shredded. Yet we requested the cable and they did send back a perfectly working linkage cable which they replaced. INTERESTING. 2. It had to be installed correctly or it would have slipped out of gear immediately. WRONG. It took a few days to jar it lose. I have never filed a complaint but this is bad business. As a small business owner, I would never get by with this kind of response

  

  Business Response

  Date: 04/15/2025

  I have made 2 attempts to contact the consumer.  To assist in resolving the issue, please forward invoices for any additional expense that was paid resulting from our mechanical repair.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from a local Goodyear location on December 26th, 2024. At the time, they were advertising a $225 rebate for a set of tires purchased with a new Goodyear credit card. I scanned my receipts from the purchase and submitted them alongside the form in order to receive a physical card by mail. I submitted this twice with all the necessary information dictated by the form's instructions, only to get rejected. Finally, after calling a customer service line via Assured Auto Care on January 22nd, 25th, and 27th, 2025, a customer service rep told me the rebate would be fully processed within 8-10 weeks. I was given a tracking number to see the rebate's status. Supposedly, the rebate was sent out on February 4th, 2025 so that I would receive it in 7-10 days. On April 7th, 2025, after several weeks had passed and I never received the rebate or any e-mail updates, I called Assured Auto Care again and spoke with a card services rep named ****** (Case Number **********). She said there was no order from their end to ever send me any refund, and that this would be looked at and resolved in 24-48 hours. That time has passed, and I have received no response from Assured Auto Care/Goodyear. After this, I don't want to purchase from Goodyear ever again, and I want the rebate that they claim to have sent but I never received.

  

  Business Response

  Date: 04/10/2025

  Check payment for delayed rebate has been submitted. Consumer notified via email. Delivery time 10-14 days.

  Goodyear Consumer Relations