ComplaintsforGoodyear Tire & Rubber Company

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to Goodyear store number 2226. I needed 2 12” trailer tires mounted on rims. Was charged $65.03, when I got home and checked the receipt, I was charged for number of items that I did not receive or request such as balance, TPMS kit (trailer tires don’t have TPMS). This is fraud

  

  Business response

  07/25/2024

  Called customer explained he wasn't charged extr, it was a package and couldn't be broke down. Everything is included in 1 price regardless of if they do all of it or not. Customer feels this is fraud. Gave customer full refund.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  18 July 2024 took my vehicle in for a dripping power steering hose called the next day representative on the phone for Good Year was very rude was told computers was down next day received call vehicle was pulled in to replace hose now vehicle want start to pull out off shop after being worked on so vehicle remained there until 22July 2024 I received call vehicle was ready for pickup get in vehicle now AC not working go back to counter to inform AC not working wait another 2hrs vehicle ready get home next day vehicle want crank had to jump off noticed AC frozen and Goodyear had straight wired my vehicle instead of fixing problem properly Also I contacted Goodyear corporate office before leaving Dealership And was told on the phone to bring $287.23 cash got there bill was only$255.47

  

  Business response

  07/25/2024

  Good afternoon,

  I have been in contact with Mr. ******** along with our location and we have determined best course of action is to refund customer amount he paid for a power steering line repair at this location. The customer will be refunded $255.40. I have called Mr. ******** and he approved the amount and verified his correct name and address for the check. He will receive the refund within 7-10 business days.

   

  Thank you,

  Goodyear Consumer Relations

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On tuesday July ,16th. I called a tow truck to tow my car to a mechanic shop. My car had started then cut off. On tuesday evening the shop called me saying my car needed a fuel pump,!charging me $1,006 dollars. I asked why was it so expensive and they said they were doing a replacement for spark plugs. On wednesday the 17th, they called me to pick up my car saying it was ready, but I went to work wednesday evening. On Thursday morning I went to work 6am-2:30pm, and I caught a lyft to go pick up my car. When I got to the shop, the mechanic said, that i couldn’t get my car because it wasn’t ready yet. I said why’d you call me on wednesday if it wasn’t ready. They were replacing the spot plug. I called my granddaughter to catch a lyft for me, I was waiting for the lyft to pick me up, about ten minutes later they told me my car was ready. I said how is it ready if you told me my car wasn’t finished, he then proceeded to disrespect me saying, “Blah, Blah, Blah. You don’t understand English.” After he said my car was done. I was so afraid that I asked for a mechanic to drive with me in the parking lot to test the car. I went back home and took my two granddaughters, to take care some business and the car had stopped seven times. That same afternoon I took the car back to them at 5:30 pm, saying the car wasn’t fixed. They agreed that they would fix it. Saturday morning July 20th. They called me saying, the car was ready and they charged me an extra $500 dollars. I asked them why, and they said it was because I put diesel gas in my car, they replaced the spark plugs, and they $10 worth of gas in my car. It makes no sense, I don’t believe them. I’ve had my car since 2015. I’ve gotten my transmission oil changed at a nissan dealership. They never had any problems before. Now I don’t trust them because I think they messed up my car. I think it’s fraudulent and a crime. Today Tuesday July 22nd I went to pick up my car and they said that the spark plugs just needed cleaning.

  

  Business response

  07/26/2024

  Good morning, 

  I reached out to the customer via the email provided in her complaint and advised that following a thorough review of the written portion of the complaint and the documentation provided it has been determined that the location that completed the auto services is not a Goodyear Corporate store, but an independent dealer that is a distributor of our tires.

  While we sympathize with the unfortunate experience that the customer had, Custer Tire and Service is not affiliated with Goodyear in a way that I could assist with any recourse.
  
  I was able to locate multiple Just Tires locations within a ten-mile radius of the customer's zip code that are corporately owned and operated locations that we would be happy to provide the customer with quality service at. The customer was advised they can be located on Goodyear.com under the store locator tab and just look for the Goodyear-Owned wing foot emblem. 

  Kindest regards, 

  Goodyear Consumer Relations Team

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My original appointment with this auto service center was on 6/22. I was scheduled to receive a brake inspection, get the brakes repaired, a battery corossion cleaning, and an air filter replacement. At 11:30 am I brought my car in, and the front desk associate confirmed these services would be completed by 6 pm the same day. At 5:30 pm that day, I called to find out that no services were completed and that I would have to come get my car and come back another day. I did not plan to return to this business until I got a call from their service manager on 6/24, saying that I would receive the air filter and corrosion cleaning for free, and half off the brake repair. I brought my vehicle in again on 6/27. They called me saying I would need rear brake pads and a serpentine belt replacement. Upon viewing the receipt of the service, I now see that I got price gouged, and that they charged me for higher labor than they would have other customers. I was charged $711.95 in labor alone for the rear brake pads and serpentine belt. I did not get the rotors replaced. There is no way this should have been $711.95 in labor. They simply did this to make up for the half off I was verbally promised. My receipts are included. This is a standard operation that should have costed no more than $300 in labor at the most. Because of the half off, I am seeking $205 from this company ($410 if full price). This is an unfair practice. I would not have returned if I knew I’d in fact still be paying full price

  

  Business response

  07/15/2024

  Upon review of the complaint, we have issued a refund for the billing error.

  The customer was contacted and verified current mailing address.

  Goodyear Consumer Relations

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Goodyear on 06/15/2024. I received an inspection at no cost because I went on a 400-mile road trip to Georgia the next day. On the road trip, my car began making a concerning noise. I saw a mechanic in Georgia who said my car had virtually no oil. My car had oil in it before the inspection. I believe they drained my car of oil and didn't replace it. I have tried to contact the business but they are not cooperative. I cannot reach their customer service line as I wait for over an hour on hold. I spent 100 dollars to see a mechanic and correct the issue in Georgia. I spent another 120 getting it diagnosed once I was home for the road trip, and another 84 dollars for an oil change I did not need. I would like to get a refund for the money I spent correcting the damage done to my car by Goodyear.

  

  Business response

  07/10/2024

  Are team has reach out to this customer and we are working with her to come to a resolution for this complaint

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was taken in for cutting out during warmer temperatures and when starting after a stop. It cut out close to Raben. I was able to get the car to a parking spot there. There were no lights on. I told the technician the car when start in the morning and only when warm upon restart would cut out. He told me it needed a whole new engine and tried to sell me an engine. He said it didn’t throw a diagnostic code. I had already told them that. I took my car elsewhere. The timing chain was loose and sensor need replaced. The car did not show a code for this place either but they were able to visualize the loose chain and don’t try to sell me a bunch of stuff I didn’t need. I knew when they told me I needed a whole new engine they didn’t know what they were talking about or were trying to upsell me. Either way I refused and picked up my car. I now want my money back for the diagnostic fee. I question if they even ran the test on my car.

  

  Business response

  07/18/2024

  Hello to whom it may concern, we have made multiple attempts to contact the customer with no success via telephone and email we have a case started for customer, they can call us at ************** ******* ** monday - friday 8:30am - 5:00pm est aand refrence number *******, thank you and have a great day .

  Customer response

  07/22/2024

   I am rejecting this response because:
  
  The business sent one email demanding documentation of what I had done to my car. They stated my car wouldn’t run without a new engine. The fact I drove it away from their business shows they were wrong. Also they asked for copies of paperwork that was provided in the original complaint. Please refund my money. The timing chain and a sensor were replaced not the entire engine. They wasted my time and tried to take advantage of me. 

  

  Business response

  07/23/2024

  hello good morning after review we have submitted a check request for the customer in the amount of $167.03 that will be mailed to the customer address it will be delivered in 5-10 business days. 

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an oil change in November of 2023. I work from home so don’t drive my vehicle very often. I went to get an oil change last month and there was major issues. My oil pan had been pushed in by 30 pounds of pressure which caused issue putting it back in due to it’s stripped now so had to be repaired . It was jammed inside and had to be repaired. I contacted Just tires to advised, provided evidence and they can care less. They admitted to applying that amount of pressure but disagreed with the price and then decided to denied and shifted Blame due to they didn’t inspect the vehicle prior. I am out 1600 for a problem they created and they can care less . Never reviewed the evidence and never followed up as promised.

  Customer response

  07/05/2024

  I do not have receipts from just tires. I only have my bank statement that was able to show me where I got my previous oil change from. Would you like my bank statement?

  

  Business response

  07/12/2024

  Thursday, July 11th, I left a voicemail message for the consumer.  Her complaint has been forward to our Property Damage Claims Division.  They will mediate her request and respond to the consumer directly.

  Customer response

  07/15/2024

  I am requesting reimbursement for an issue that was created when I had my oil change last. Good year admitted fault by applying 30 pounds of pressure  when placing my oil pin back in place which was shoved back into and jammed inside 

  

  Business response

  07/17/2024

  The consumer's request has been submitted to the Property Damage Claims Division.  A representative from PDC will contact the consumer to mediate her request.  

  Customer response

  07/18/2024

  Good year stated that the open a claim however have not heard anything from their claim adjuster. I will touch base again tomorrow to see what the status is 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in on june 26th to get my tire looked at and i gave the employee my wheel lock key and he never gave it back to me and I called the business and they said they would get back to me after they look for it and they never did and avoided me. I got a flat tire after and had to pay a mechanic $50 to break my wheel locks and $25 to put new ones on because i didnt have my key and it was an emergency. I would like to be reimbursed the $75.

  

  Business response

  07/02/2024

  Spoke to customer and store. The store is going to refund customer once he gets the receipt to them. 

  Customer response

  07/02/2024

   I am rejecting this response because:
  The store never contacted me like the corporate person who called me said they would. 
  
  

  

  Business response

  07/10/2024

  A corporate refund check was processed on July 2nd. It can take 7-10 business days to arrive, not including the recent holiday. The DM said he tried to contact the customer twice but couldn't reach him. I have communicated this with the customer. 

  Customer response

  07/11/2024

   I am rejecting this response because:
  
  I still have not recieved the check they said they mailed 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car for an oil change early morning on May 14th at Goodyear business. Prior to service no mechanical issues. The following day May 15th on my way to work my oil light came on out after I had just got an oil change the day before so I was wondering how was it possible there was no oil in my car. My car cut off on me in the road with a ticking noise because all oil had leaked out. So I called Goodyear to explain what had happened. I spoke with someone name ***** and he said if I could get the car to them, they would take care of the bill. Because I wasn't able to get the car up there Goodyear came with a tow truck to get the car themselves on May 16th. Then I was told they would see what was going on then follow up with me to come get the car. Later that afternoon, a manager called saying I would have to take care of the bill and towing service because it doesn't look like something they did on there end. The guy also said to me, ma'am sometimes these things just happen. That's not except able. In addition, he used his truck for an example saying his battery light came on and he needed a battery continuing to say sometimes these things happened at anytime even though the oil leak wasn't there prior to oil change service from them. After reviewing reviews I've learned this place has had the same to others that complained they didn't have an oil leak prior to service. Please assist with necessary actions to get my car repaired if they haven't made it worse now that there's a ticking noise in the engine.

  

  Business response

  07/03/2024

  A message has been left for the customer to contact our office. Thank you

  Customer response

  07/09/2024

   I am rejecting this response because:
  No efforts were made to contact me on regards of their unprofessional business ethics on this case. These things just “do not happen” especially when routine maintenance is done. That is a lazy unjustifiable excuse to not take responsibility for your poor automotive mechanic performers. If you had performed your PM honorably instead of pencil whipping like y’all do this would have been prevented. Pencil whipping is signing off on a document without THOROUGH inspection, for the people who does not know. PMCS, preventive maintenance checks and services, what we perform constantly in the military on vehicles. I want the response on the resolution in here so everyone here can see. Did you know this is basically violating the Ga Consumer Law? This is an easy formidable lawsuit and attorneys love easy cases. Legal insurance is the best thing someone can invest in for disputes like these. Something we can handle at the lower level that  y’all can resolve but you rather fight the consumer instead of aid them? That’s really absurd. 

  
  

  

  Business response

  07/17/2024

  A voice message has been left today for the customer to contact our office to review. We need to verify the location of the services the work was performed at. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good year auto service in fort drum lack professionalism I came there with a serious issue on my car and they told me the can fixe it and made me paid up to 843$ to fix the issue but 3 days later the gave me back my car and still the same issue When I get back to them the told me no diagnostic was done on my car and tell me there not gonna fixed my problem And employee lack professional service

  

  Business response

  06/28/2024

  Upon further investigation, we have made the determination the Goodyear Service Center is not at fault. The customer originally requested a standard oil-change. The store recommended 4 tires, and an alignment. The recommendation was declined. The return visit was for a complaint of a pull. Upon returning the customer had 2 used ********************** installed and one having an improper repair. The store was given approval to replace 2 tires and upon the service found the CV boot torn. The customer approved the work. The customer returned again complaining of a vibration. The service tech went on a test drive and the vibration was faint. They inspected the suspension and all the components, and everything was good. They showed the customer the damaged part, as they were asking how we knew it was bad. The manager advised the customer while replacing ********************** they could clearly see the part was damaged. They recommended the customer see the dealership or transmission shop for further diagnostic.

  Request for refund is declined.

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