ComplaintsforSolar Is Freedom
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
1. Communication issues
2. Panels not working properly
3. Delayed installation times
On April 5, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. On April 12, 2023, BBB met with the business and the business has responded to these concerns, indicating a pending course of action.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
My husband and I hired Solar is Freedom back in August of 2022. We had to take a loan to get the solar panels. They came and put the solar panels on our roof. Almost immediately like the next time it rained after having them installed our roof started leaking. We called them they came out said it wasn’t their fault and just tightened up some bolts. Well, that fixed that problem in the room. A couple months later we noticed our roof was leaking in another room. Our roof has never leaked before until we got these solar panels installed. So after we found that our roof was leaking in another part of the house we immediately called them back. No answer, we attempted contact several times until my husband looked them up online and found that they went bankrupt. The leak has caused significant damage to the roof and room. It sounds like a water fall every time it rains. We can’t find a company that will come out and remove them so we can fix the problem. We contacted our home insurance and they said it was caused by the solar panels so they can’t do anything to help us. We need work done to our home and can’t get anything done because of these solar panels. We are at a standstill and we don’t know what to do.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 11/22/2020 I had a full solar system installed by "Solar is Freedom. Like many others, I had a solar system installed on my home with their 25-year warranty. The system has multiple bad solar panels now which have failed and the company has filed bankruptcy and closed. The company cannot be reached for repairs / service, who is now taking over the warranty repair work? I want to be reimbursed for warranty and service if there is no other company picking up the service and terms of the warranty.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Purchased a system from them that is not workingInitial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Like many others, I had a solar system installed on my home with a 25 year warranty. The system has stopped working and the company cannot be reached for repairs / service. I continue to pay on a loan for a product that does not provide energy, as was agreed to in the contract. I want to be reimbursed for this purchase and / or to have another company pick up the service and terms of the warranty.Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We had our Solar System installed 4 years ago. We paid off 36,000 in 2022 and now they're telling me that our System is not working properly! And Noone has been able to answer us why.Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased solar panels from this company a little over a year ago. I went with this company because of the warranty that they offered. I'm now learning that the company has or is filing for bankruptcy and I'm stuck with these panels I paid a great deal of money for. This wasn't a small purchase and a lot of time and effort went into finding the right company. Now I can't get in touch with the company and there is no response to emails or calls. The legality of the situation seems very suspect and it does seem like this business was misleading myself and others into purchasing a product that they had no intention of maintaining. A company doesn't just wake up and go out of business. This is very shady business practices and now myself and many others will suffer with this very large investment. This seems criminal and I'm not sure what legal actions can be taken but something should be done to alleviate the loss from this crooked business.Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had solar panels installed in April of 2022 and the system worked properly until June 2023 when it stopped communicating. We were unaware that the system was not being monitored by Solar Is Freedom as the warranty is designed. We only noticed a problem because our electric bill increased. When we tried to call Solar IS Freedom to ask about our system we left a message but never heard back. After further investigations we have learned that they are out of business and have filed for bankruptcy. Now we are paying for a system that does not work and we have no way of getting it fixed without paying another company. Who will be taking over the 25 year warranty that was sold to us?Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Like so many of the complaints already issued by others, mine, too, concerns the "what happens next" question. I am VERY bummed that this company has folded, and am, quite frankly, shocked. I found, from presentation to installation, this company to be solid, and yes, that's why I chose them. And now this?! So, the hugely important 25 year guarantee of the system, as well as my roof -what now? We continue to pay for our "product," but a hugely important part of the "product" is the warranty. Please let me know if there is a reasonable outlet, compensation, something to help rectify this situation!Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
warranty, who will take care of itInitial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had the company solar is freedom install panels on my house and I feel I was lied to and conned from day one.. Nothing was what it was supposed to be I've made my payments 100% and on time and my equipment didn't work for nearly a year after they installed it mind you the whole time I'm paying these people.... I feel robbed.
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Customer Complaints Summary
123 total complaints in the last 3 years.
29 complaints closed in the last 12 months.