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Business Profile

Hospital Supplies

Medical Service Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Reviews

This profile includes reviews for Medical Service Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Service Company has 72 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 20 Customer Reviews

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    Review Details

    • Jessica V

      Date: 01/24/2025

      This company is great. I work with insurance and I understand how it works. Everyone’s complaints are literally their insurances fault, not this company. This is a family owned, very friendly company. I’ve received multiple pieces equipment from them with no issue. I understand I have a copay and it’s my insurance that decides what I owe.. NOT medical service company. It’s common sense..

    • Lisa F

      Date: 09/26/2024

      If I could give them zero stars, l would. They have unfair and shady accounting practices. They will not provide complete balance versus payment information. I make payments but my balance rarely changes, and they won't show me transaction history of payments and balance. I have been asking for this information for a year as I try to widdle down a past-due balance.

    • Thomas E

      Date: 09/20/2024

      Absolutely terrible customer service and handling. Everything is front ended by a 5 option call center with bad prompts that get you bo where. They called me, I answered and the robabotically routed me to a prompting system that isnt well defined. Even my doctors office said just say your a doctor and they will pick you up. That doesnt work because when they do they out you back in the system. The wait time is terrible. They finally called me and put me bacj into the same system. Their Technology employees or decision makers are ruining the company. I will have to find a replacement comapny as Medical Service Company is incompetent and complacent.

    • Aissa Z

      Date: 09/08/2024

      Hi, I returned some supplies to medical services company because of very high prices, after one week they sent me a letter asking me to return my own cpap machine. This cpap I paid for long time ago to other company. They threatened me to return it to them.

    • John B

      Date: 08/24/2024

      Run, don't walk away from this company. They used to be a good company until they grew to fast during covid. Now they are incompetent and it took them 3 months to get my CPAP machine order placed. Recently I placed a CPAP supply order, and they sent me a unheated CPAP hose, in addition to a mask and filter, when I told them I needed a heated hose but would order that myself online because it is much cheaper. The CPAP supply order was placed in April of 2024 and on 8/22/24 I received a bill for the order. They blamed the delay on the insurance company, but when I contacted the insurance company the told me they completed the claim on 5/17/24. How is this company still in business.

    • Natalie G

      Date: 08/02/2024

      Something needs to be done about this place. They have the WORST billing customer service. None of the billing makes sense. What they told me my sleep machine and supplies should cost and what they billed me for were completely different. They are absolutely incompetent. When I call, I wait on hold for a long time and then when I finally get through to someone, they give me the run around and won't give me clarity on why they're charging what they're charging. In trying to give them time to fix it, they sent the balance to collections and now just tell me to call the collection people. This company is unethical and shady!

    • James

      Date: 07/09/2024

      This company has absolutely horrible customer service. My wife and I have called them so many times to correct the mistakes that they have made with my CPAP supplies. They have constantly shown themselves to be incompetent and their billing practices are sketchy. They seem to charge double for all of their supplies. I would not recommend doing business with this company.

    • Elizabeth P

      Date: 04/29/2024

      Well it would be nice if someone would reach back out to me. They brought a nebulizer to my house per my doctor's order last year and told me when I needed new tubing for it to reach out and they would take care of it. Well what good does it do to reach out if no one acknowledges your requests and concerns?

    • Tamara S.

      Date: 04/08/2024

      Was in an accident in November was released from nursing home in January before being released advised them I did not need the commode. They still delivered the commode. Then send me a bill two days before withdrawal from my checking account. I called lady claimed she would call me back because they billed the wrong insurance and would not withdrawal money from my bank account till proper insurance was billed. Called again today and still haven’t billed insurance. Did not know what to say when I said you delivered a product not needed and that I had a witness except we will refund you if your insurance covered it. The equipment was delivered before I came home never used and still giving me the run around.

    • Mrs S P

      Date: 02/22/2024

      The worst customer service! They sent me someone else's order and changed my profile to fit that order, now I'm unable to purchase the correct CPAP supplies I need. 3 months trying to get my order corrected with MANY phone calls and emails. I'm done with this company!

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