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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
IEL is unwilling to take responsibility for a mistake in their billing system about a lumper. All of the required paperwork was submitted timely and all at once. I have reached out to the broker to get this figured out but he is giving out me excuses and says call carrier relations. I have called 3 times to carrier relations over the last week. Every time I call, they say **** is working on your account and will call you back but does not call back. They are giving me the run around for a mistake they made and wasting my time. They also say write an email and they will get back to you. I have over 5 emails unanswered from them. I have sent in all of the evidence in. I understand that everyone makes mistakes but everyone should also learn to own up and fix the mistakes as well.Customer response
04/21/2023
Integrity has responded and was able to correct their mistake and pay us on 3/24. The issue is resolved and the relationship is restored. Thank for you support and help!Initial Complaint
12/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This business has continually harassed us for the last several months attempting to get our business. Each time I have spoken with one of their employees I let them know we are not taking on any new carriers and have asked that we be removed from their contact list. They continue to call and email, sometimes multiple times a day.Business response
01/05/2022
I have put a note in our Sales system to not call them which should put an end to us calling them. Let me know if I need to do anything further. Thanks
***** ******Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******1, and find that this resolution is satisfactory to me.
Regards,
****** ****
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Contact Information
4420 Cooper Rd Ste 400
Blue Ash, OH 45242-5660
Business hours
Today,12:00 AM - 12:00 AM
MMonday | 12:00 AM - 12:00 AM |
---|---|
TTuesday | 12:00 AM - 12:00 AM |
WWednesday | 12:00 AM - 12:00 AM |
ThThursday | 12:00 AM - 12:00 AM |
FFriday | 12:00 AM - 12:00 AM |
SaSaturday | 12:00 AM - 12:00 AM |
SuSunday | 12:00 AM - 12:00 AM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.