Complaints

This profile includes complaints for Arhaus Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arhaus Furniture

  51 E Hines Hill Rd Boston Hts, OH 44236-1151

• 

  Arhaus Furniture

  1065 Miamisburg-Centerville Rd. Washington Township, OH 45459

• 

  Arhaus Furniture

  11800 W Broad St Ste 2132 Richmond, VA 23233

• 

  Arhaus Furniture

  1 Towne Centre Blvd, Unit 1100 Fredericksbrg, VA 22407

• 

  Arhaus Furniture

  4828 River City Dr Jacksonville, FL 32246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sectional from Arhaus in ******** KS. In addition, we purchased a protection plan for 5 years (expiration date 5/8/27). We inspected the couch upon delivery and there were no stains on the cushions. Last week, we flipped the cushions to find stains on 3 of 4 cushions. These stains match up with the manufacturer's tags that are adhered to the material on the couch frame. We submitted a claim to Uniters within days. The claim was denied because we stated in our claim that the tags that CAUSED the stains "had always been there," even though the stain on the cushions had been discovered just last week. We disputed the claim and also provided additional information clarifying the information. The company refuses to discuss, stating that we did not report within the required 30 days. I have tried escalating within the Uniters company to no response. The representative who emailed us after our dispute was reviewed has stopped communicating. When I call, I am told the claim has been closed. There is no customer service option listed for this company. The website listed on our "plan certificate" does not exist. The online claims site misleadingly uses the name "Warranty Service," including a logo, making it very difficult to contact or file a complaint against Uniters. Attached are images of the stained cushions as well as an image of the cushion that is not stained. The manufacturer tags are obviously smudged, coinciding with the stains on three cushions, and the tag is notably clear in the area that is not stained. We spent thousands of dollars at Arhaus, and I am appalled that your company would knowingly sell protection plans for this sham company. The internet is full of similar stories/complaints against Uniters. Since Arhaus partners with United to provide these warranty protection plans, I request, not only an explanation but also assistance in moving forward with the Uniters claim and/or a solution to the defective product Arhaus sold. Thank you.

  Business Response

  Date: 04/23/2025

  Hello *******,
  
  Thank you for bringing this to our attention, and I’m very sorry to hear about the challenges you’ve experienced.
  
  I have reviewed your complaint and want to sincerely apologize for the frustration you’ve encountered with Uniters, our third-party provider for the Worry-Free warranty plan. Uniters covers accidental damage, but in your case, since the issue appears to be caused by ink transfer from the manufacturer’s label on the frame to the sofa cushions, this would fall under the manufacturer’s warranty provided directly by Arhaus.
  
  We would like to help resolve this for you as quickly as possible. To proceed, may I kindly request that you send us clear photos of the affected cushion casings showing the ink transfer and photos of the entire sofa? Once we receive the images, we will be happy to review and initiate a request for replacement casings under your manufacturer’s warranty.
  
  We appreciate your patience and value your trust in Arhaus. Please don’t hesitate to reach out with any questions or to send over the requested photos. We’re here to support you.

  Thank you 

   

  ***** ******* ***** ** ******** ******* ****** * **** **** ** ************ ** ** ***** **** ***** ****** ******** ** *****

  Customer Answer

  Date: 04/23/2025

  Thank you for your quick response, and I am thankful you can provide a solution to this. Do you want me to attach the photos here or send somewhere else? I will make the pictures as clear as possible and also provide information about which cushion is in each picture in the name of the image. Thank you again. 

  Business Response

  Date: 04/25/2025

  Hi *******,

  Thank you for your quick response and willingness to provide the photos. I have sent over a photo request through your case with Arhaus. You can attach the photos directly to that email, the photo request was sent to *******************

  Please make the pictures as clear as possible. Once I have reviewed them I will follow up with you on the Resolution.  

  Thank you again for your cooperation.

    ***** ******* ***** ** ******** ******* ****** * **** **** ** ************ ** ** ***** **** ***** ****** ******** ** *****

   

   

   

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rug in October of 2024 and it was due to ship in 2 weeks. I still have not received the rug 6 months later. I am not informed by the company and call every 2-3 weeks for updates and they always say they will contact me and never do. The rug was $2000 and they are not willing to refund me. Please help!

  Business Response

  Date: 04/22/2025

  Dear ********** ****,
  
  Thank you for your message. I sincerely apologize for any frustration or confusion you've experienced.
  
  After reviewing our records thoroughly, I am unable to locate a rug order placed under your name or the email provided in your complaint. I’ve attached a screenshot showing that no orders have been placed with us matching this information.
  
  It’s possible the rug may have been ordered under a different name, email address, or through an alternative sales channel. If you have an order confirmation number, receipt, or can confirm the name or email address the order may have been placed under, I’d be more than happy to continue looking into this for you.
  
  Please feel free to reply with any additional details so we can assist you further.

  ***** ******* ***** ** ******** ******* ****** * **** **** ** ************ ** ** ***** **** ***** ****** ******** ** *****

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the "*****" dining table with marble top, "******" hutch, "**********" buffet with marble top and six "******" dining chairs. At the time of purchase on 2/17/25 I was informed the delivery date would be in March. When Arhaus called about the delivery, they informed me that not all pieces were ready for delivery and if all were to be delivered together it would be sometime in late April or early May -- weeks after the date I was promised in store (********* ****, Connecticut and the salesperson is named ******). I called today, 4/7/25 and was told that the delivery has now been delayed to late May. Nobody called or emailed to inform me of this secondary delay. The "Customer Concierge" spokesperson was not able to tell me why there was an additional delay or help me in any way. She just offered to transfer me to a new customer service person. I waited on hold for more than 15 minutes before the new person came on the line, and had to verify my identity all over again. I was then placed on hold again so she could "review my account and transfer notes" from the previous customer service person. This is terrible customer service and they are sitting on ~ $15,000 of my money and cannot give me any reason for the delay or an accurate timeframe for which a delivery could be made.

  Business Response

  Date: 04/10/2025

  Dear ******** *****,
  
  I have reviewed your case in detail, and I am sorry for the delay issues you have had.
  
  I looked into the possibility of securing a borrow for the ********** 75" Buffet in *******, but unfortunately, we are unable to obtain one at this time.
  
  I know delays are not ideal, but your ********** 75" Buffet in ******* is currently delayed with our artisan partners, which is the reason the fulfillment date has been pushed out.
  
  Estimated Fulfillment Date: 6/2 – this is when the item will be available to be committed for delivery.
  
  As a resolution for the delays and inconvenience you’ve experienced, we would like to offer you a 15% price adjustment on the item.
  
  Please let us know if you would like to proceed with this adjustment, and we will be happy to move forward accordingly.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a leather sectional sofa on October 31, 2024. The store salesperson promised a price adjustment if the item (regular price $16,000)went on sale before I recieved my delivery. It was on sale (saleprice $10,849) the following week. I went in for a price adjustment. She claimed she did a price adjustment, but she didn't. I trusted the salesperson and I bought more furniture. I added more items to my order before delivery, which I paid in full for. I received my furniture after a few months but now they are charging me more in order to issue my refund for price adjustment back to me. This makes no sense, to charge the customer more money to give money back. Arhaus corporate keep sending me a bill. I call corporate, they say call the store. I contacted the store manager, She promised to look over my order and call me back, she didnt call back. No help with store, so I call Corporate again and I chat with them on Arhaus website, they send emails to the **********, NJ store. And the store manager finally responded after multiple emails from corporate. Very sketchy business. Also, to make matters worse the sales person at the store was placing orders for herself using my credit card. She lied and said my husband placed the order and sent it to the Bronx. My husband doesnt even know where I bought our furniture from or the name of Arhaus. Horrific customer service. I should've filed a police report for the fraud, which she admitted to. Don't give them your hard earned money. Very unethical. And I just looked over my receipt again, I was eligible for 20% off total order, and she gave me 20% off for some items and 15% off for others. Ridiculously shady business practices. They're robbing people. They definitely owe me more money than I calculated.

  Business Response

  Date: 03/31/2025

  We have reviewed the client's complaint. I do apologize for the delay in response but I was reviewing all information provided and within the client's account. There is a slight difference in pricing from what is quoted in this complaint. The client did not pay $1600 for her sectional. I am showing for the Coburn she was given 20% off of her upholstered pieces which reflect in her account. I have included a screen grab of her Coburn pieces. We have multiple sales during the year for different collections. (upholstery, dining, bedroom, etc.) These rarely happen at the same time. 

  The store manager informed us that she had been in contact with the guest in regards to her collection amount. She informed the guest she would not be able to add any additional discounts until the Bodhi 6dr dresser was handled. Currently the client is in collections for $1061.99 her refund due is $1199.90. If the client is in agreeance we can wipe the debt amount and bring her account to $0. This would give a refund to the client of $138.91.

  The store manager also stated she was unaware of any fraudulent activities with the client's credit card or orders. 

  Customer Answer

  Date: 04/01/2025

   I am rejecting this becuase:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. Please look at the screenshots, and the picture of when the coburn went on sale the following week, the promo is running at the same time. 20% off and the price was decreased to $10,849.30. The salespersons ****** ******* and ******** told me that if the price goes down before the item is delivered, arhaus will price adjust and refund the difference. And I paid the price due for every sale I made with whatever the promotional discount or items were listed for on sale, like the bodhi dressers and nightstands. These are screenshot from the Arhaus website. I also attached the downloads from my bank of the charges made for things I didn't order. Its about $27$, and it's unacceptable to use a customer's credit card without their consent. I wish I had screenshot the ADS agreement they emailed me, the email no longer shows up becuase they rectified it by deleting the pruchase i didnt make. This is the only existing proof I have available from the credit card company and the call log from my phone history when she called me after i called the store. I didn't place any orders in end of December. And I paid the price that ****** told me was due for the bodhi dressers and nightstands on the same day. She said my price adjustment would be refunded after delivery for the coburn. I have attached the final prices of each item i ordered and what was total charged to my card. Its hand written. I also have screenshots from my credit card statements I will upload, when space allows. Thank you for your time and manager didn't speak to me until December, becuase of the krypton cleaning kit charge. I never bought the krypton sofa in linen.  

  
  

  Business Response

  Date: 04/07/2025

  I do apologize for the confusion, how much do you believe is owed to you at this time? In review I am showing your order was price adjusted as requested. The store manager informed me she did not speak with anyone about misuse of a credit card.

  Customer Answer

  Date: 04/07/2025

  I applaud Arhaus as a company for not accepting and protecting employees for their misconduct and attempt at fraud. 

  For the items I did order, I was charged a grand total of $27,711.41 

  The actual cost for the sale items and including the promotional discount for my order equals $23,540.36. Add shipping($300) and the worry free protection ($500) and tax on everything ($1,612.55). My total comes out to $25,952.21. 

   Arhaus owes me $1,759.21. 

   

  Business Response

  Date: 04/08/2025

  Thank you for your response, I will review these. I will also speak with the regional as to the allegations of fraud. Do you know the name of the manager you spoke with about this?

  Customer Answer

  Date: 04/08/2025

  I don't know the name of that manager, who told me that ****** will call me. I only spoke to them briefly on that date  and it was a man. They told me she stepped out of the store to call me. Thats when I recieved ******* call and she said she thought my husband placed the order and said my husbands name was ****** ********. My husband and I don't share the same last name and his name doesn't even sound anything like ******.  She apologized and cancelled the order. The order was also being sent to an address in Bronx, NY. We live in ******* ***** ** *****. I proceeded to  report it to the bank/credit cars company. This was December 23, 2024. I recieved the bill in January that I owed Arhaus money, which didn't make any sense to me because I always paid whatever the balance was each time I placed an order. I have attached the call log from my phone of my contact with the store and ******. From December 23,2024. 

  Business Response

  Date: 04/15/2025

  I do apologize for any frustration this has caused you. I am awaiting an audit from our accounting team as I am showing some price adjustments were made. Once I have the audit, I will process what is owed to you after review. 

  Customer Answer

  Date: 04/21/2025

   I am rejecting this response because. 

   

  I would like for arhaus to rectify this situation immediately. The ********** store has submitted it to collections and I have recieved a notice from a debt collector when I don't owe Arhaus any money. This is unacceptable. Please notify of the update from your audit department. 
  

  Business Response

  Date: 04/28/2025

  We have received communication from the store. I have provided them all of your attachments and they will be getting this processed immediately. I will provide confirmation through the portal once complete. 

  Customer Answer

  Date: 05/06/2025

  They sent me an audit report from the store, you can see in the report for the charges made on December 23, 2024. They used my card without my consent, and after I had called they cancelled the fraudulent transaction.  Also,  they are charging me different tax percentages each time. 

  I greatly appreciate your assistance in this difficult process of dealing with the store. Please issue a check for the difference as you had mentioned. And inform the store to rescind what they have sent to a collection agency. It doesn't make sense to send to collections when the store owes the customer money.  

   

   

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/25, I purchased two custom sofas from the ********* location based on the information provided by ******* ******, sales representative. At the time of purchase, I inquired about the shipment timeline and clarified that the items were needed in a specific timeframe. I was told the delivery timeline was 8 weeks. 8 weeks passed and I reached out to ******* via email to schedule a delivery date. She did not reply. Again, I reached out via email and received a response stating that the sofas were running late by 1 and 3-4 weeks, respectively. At no time was I informed that the delivery timeline had changed prior. We scheduled a professional photo shoot of our home, which cannot be rescheduled, the photos of which are to be submitted for publication. The rooms the sofas will be present in are now unable to be photographed and we, as well as our designer and contractor, are monetarily affected. Arhaus encouraged me to purchase during a "Buy More Save More" event and falsely advertised a delivery timeline they knew would not be met and failed to inform me.

  Business Response

  Date: 03/24/2025

  We have reviewed the consumer's complaint. I am showing this was escalated to the regional manager. Due to the Berwick sofa being custom, we are not able to give a definite delivery date. I am showing there is a fabric delay on Quincy ****** I have reached out to the regional manager for assistance on getting this issue handled. The system is showing the ****** sofa will be completed by the weeks end. Once it arrives from the vendor, we will reach out for scheduling.

  Business Response

  Date: 03/25/2025

  After reviewing the issue with the regional manager, if the guest would like to cancel the Berwick, they will honor. The Quincy ***** fabric is on a delay and the projected completed day will be June, which does not fall within the 8-12 week customer production time..

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot overstate how horrific my experience has been with this company’s completely dysfunctional delivery process. I purchased a sideboard in November, with an expected delivery date in January. It is now nearly March, and I still have no idea when—or even if—my item will arrive. Every single week, I call for an update, and every single week, the delivery gets pushed back. I’ve been repeatedly promised calls from supervisors, and yet not one single person has followed through. The level of disorganization is beyond preposterous. One customer service representative tells me my order is ready for immediate delivery, only for me to be transferred to the delivery department, where I’m then told it’s still weeks away. It is abundantly clear that these departments don’t communicate at all, leaving customers trapped in a never-ending cycle of false promises and delays. This disaster has caused major disruptions on my end. I have had to reschedule people who were supposed to move things and install the new furniture, only to have to cancel and push them back over and over again. I have even been forced to put my own schedule on hold, unable to plan time away, because I have been stuck waiting for a delivery date that keeps getting moved with no accountability or explanation. This is, without a doubt, one of the worst customer service experiences I have ever had. The company’s incompetence, lack of coordination, and complete disregard for customers’ time is unacceptable. I will never do business with them again and will strongly warn others to stay far away. If you value your time, your money, and your sanity, avoid this company at all costs.

  Business Response

  Date: 03/04/2025

  I have reviewed the consumer's complaint. I am showing this has been resolved via our social media team. The sideboard is in route to the delivery hub and will arrive tomorrow 3/5/25. I have included below the resolution given to the guest.

  
  Our profound apologies for the delay of your Finnley sideboard and the frustration with our Concierge Services regarding the follow up on your order. Your Finnley is scheduled to arrive to the delivery company, Fidelitone, on 3/5. I have contacted the management at Fidelitone to communicate the arrival of your order and that they reach out to you immediately to schedule the delivery of your sideboard.
  Once your order is delivered and finalized I will be processing a 10% price adjustment for the delay of your order and the frustration that you have experienced. The price adjustment will be refunded back to the original form of payment which was an AMEX card ending in ****.
  Please let me know if you have any questions or if I can assist you in any other way. Again our profound apologies for the frustrating experience.
  
  Thank You Kindly

  
  ******* ******
  Manager, Retail Operations & Sales

  Business Response

  Date: 03/10/2025

  I am showing the Finnley sideboard was delivered 3/08/25. I have processed the price adjustment of 336.66 as promised. We now consider this issue resolved. If the consumer has any additional; questions or concerns, they can contact customer service at ************* ****** **

  Business Response

  Date: 03/10/2025

  RECEIPT OF REFUND BACK TO AMEX

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regard to order *********. I purchased a table in Oct 2024 and when the table was delivered in Nov 2024 it came in damaged. I originally purchased 40,000 worth of things from me. I was told that they would send me a replacement table and that was scheduled for Feb 2025. The second time the wrong table was delivered. They then scheduled another visit for a third replacement. During scheduling, I found out that they were going to send me another incorrect table. I then initiated a return which took ages. When it came in time for refund, I told them that the credit card that I used to buy the product is no longer valid and asked them to either send me a check at the home address or to the new card. The associate I spoke to ***** was very rude and condescending. I am NEVER ever going to shop at Arhaus and will tell all my friends what an awful company this is. They need to teach their customer service agents common decency on how to speak to a customer.

  Business Response

  Date: 02/26/2025

  I have reviewed the consumer's complaint. I apologize for the mix up on the table delivery, this is not the experience we would like our guest to have. As to the refund, unfortunately we are only able to refund to the original form of payment. If the guest has paid in cash or check we would then refund via check. If the guest is no longer with the credit card provider, they would then refund via check. If the consumer has changed accounts, they would then process the refund in to the new account. This has been our practice to cut down on credit card fraud, I do apologize.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 10A344271 I have been trying for months, unsuccessfully, to get my order delivered. The Order Status function at the bottom of your webpage does not work, and I can't get a straight answer from customer service.

  Business Response

  Date: 02/20/2025

  We have reviewed the consumer's complaint. I am showing order 10A344271 placed 1/11/25 is set to ship on 2/21/25. I am showing the guest was informed via email 1/31/25 that the product was out of stock. At that time a price adjustment and refund was process for the delay. 

  Business Response

  Date: 02/26/2025

  I am confirming that order 10A344271 has been delivered. We consider this complaint closed.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a travertine table from Arhaus furniture in Huntington on 9/18/24 from ******. My furniture was delivered in October by a private company suggested by Arhaus. When I received the table I noticed a crack along the whole table. I contacted Arhaus urgently and I was told that the delivery people must have cracked it. I was gaslit for multiple days and I kept going back and forth. Luckily the delivery people had pictures showing that they picked up the table with a crack on it so upon multiple calls Arhaus gave me couple hundred dollar credit. Now the crack has widened to a point where the table may fall apart at any point. This was not a cheap purchase. I want my entire order refunded or the same item shipped to me. The customer service is pathetic. Why do I have to argue about a defective item? And why does a furniture store like Arhaus send cracked tables worth hundreds of dollars to the customers.

  Business Response

  Date: 02/11/2025

  We have reviewed the consumer's complaint. If we can get the photos supplied by the delivery team showing the table was picked up with the crack it will help support this complaint. The table was purchased as a floor sample, which is sold as is. (no warranty)

  Customer Answer

  Date: 02/11/2025

   I am rejecting this response because:
  
  I have attached the pictures that were provided by the shipping company that Arhaus recommended. The crack is much much worse now and the table is unstable. Arhaus needs to figure it out and give me a refund for this damaged product. When I bought the table, there was no crack! You can go back and forth with the shipping company yourself. 
  The fact that this has taken so long for a solution is actually beyond imagination for a company of this caliber. 
  

  Business Response

  Date: 02/14/2025

  Return ********** has been created. The delivery team is scheduled 2 weeks out. They will call around 2/28/25 to schedule pick up. Once the table has been picked up a full refund of 1292.26 will be returned to your original form of payment. A copy of the receipt is attached.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need assistance completing the refund back to my credit card for items returned. I returned a lamp, shade, and bulb in the original packaging to Arhaus on 11/01/2024 via UPS, with confirmation that the items were received. Most of the charge has been refunded, but not the bulb. I have asked three times for the remaining $16.96 for the bulb to be credited back to my account ending in ****. This credit was supposed to be done in December but has still not happened, and my last two emails to follow up have gone unanswered.

  Business Response

  Date: 02/01/2025

  Upon reviewing the consumer's complaint, the order was still open as not being shipped/delivered. I have cancelled the open order ********* for the bulbs and reached out to our accounting department to refund back to original form of payment **** ****

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.