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Business Profile

Furniture Stores

Arhaus Furniture

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Arhaus Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arhaus Furniture has 62 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 100 Customer Reviews

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    Review Details

    • Katie D

      Date: 07/21/2024

      Katie D

      Date: 07/21/2024

      We paid a lot for our Kipton sectional and were disappointed with the quality. It was nothing like the floor model we'd fallen in love with. We called to try to see if there was something they could do as it was causing issues with my husband's back. Through persistent phone calls, a manager finally admitted to us that there were supply chain issues in 2022 (the year we got our couch) and the cores (cushions) had been switched out by their supplier. It took us eight months to attempt to resolve the issue (I ended up contacting someone at corporate as the customer service was so abysmal). They attempted three times to replace the cushions and in the end, four of the five cushions are updated and closer (although not exact) to the quality of the floor model. Ultimately, corporate's customer service fell short ofwhatwewere expecting fromArhaus. We were made to feel like we were the problem and asking too much that this company deliver on the product theysold us (at a very high cost). Very disappointing experience. Read their ****** reviews and their Better Business Bureau reviews before buying furniture from this company.

      Arhaus Furniture

      Date: 07/24/2024

      We apologize your Kipton sectional did not meet your expectations, as the Kipton is made to order you will have to break the cushions in to have the same feel as the Kipton in the your local showroom. The floor models have had patrons sitting on them where you were the first to sit on your sofa. I have reviewed your account for coaching moments for the customer service team to see how we can better address in the future. Again our most humble apology.

    • Randy G

      Date: 07/13/2024

      Extremely Let Down - Arhaus Error - NOT Made Right!I gave Arhaus a last chance after three prior disappointing experiences: 1) incorrect products were delivered, 2) two defective dining tables sent, and 3) a broken chair sent/never re-ordered.I placed an order this past long July 4th weekend. The following day I decided to buy 2 additional end tables. I discovered my Arhaus credit card was over limit because my 1st purchase had been charged twice! I assumed it'd be an easy fix. WRONG!I called, and the experience has been torturous. I was passed around, given excuses, ignored, and wasted hours of my time for a simple issue. To top it off, I learned the 2 additional end tables I wanted were no longer on sale!I spoke with the Concierge Team. They said the WebSales Team could make a pricing adjustment, especially since this was an Arhaus error. WRONG!I called WebSales Team. After 20 minutes, a clerk informed me that her supervisor had reviewed the notes in the case I had filed. She refused to make any pricing adjustments! She said I had missed the sale and was just out of luck. Her careless decision was utterly disappointing, unprofessional, and lacked any sense of customer Arhaus  made a mistake,is in the wrong and has refused acknowledge it, must less DO THE RIGHT THING!In summary, the company provided me bad customer service, has terrible internal and external communication, has inconsistent/unprofessional management, and has treated me poorly. I can't imagine another major retail operation not stepping up, fixing their mistake, and taking care of a customer when they caused the problem to start with.I'm done with Arhaus!

    • Vicki T

      Date: 07/07/2024

      I would not spend my money again with this store. We spend a lot of money with this store! Customer service is terrible! I called our salesman several times. I asked him to call me with an update on my order. Never called back sent a text message and lied that he sent me a email. I never told him to sent me email. Call trying to speak with store manager and was told he was unable to speak to me! Chris and the store manager need a lesson on customer service.

    • Jennifer P

      Date: 06/17/2024

      Jennifer P

      Date: 06/17/2024

      I bought the Dune Sleeper Sofa and when it was delivered one of the seat pillows was very dirty. It looked like it had been in dirty water. Also the chaise pillow was disfigured, looking like it had a bump in the middle of the pillow and has a pull in the fabric. They sent a technician to clean/fix the couch, The pillow looks better, although they should replace it , The technician couldnt believe what the chaise pillow looked like and says he cant fix it. He said he would write a report on how bad the couch looks. This was Thursday 6/13/24. No one followed up with me so I called the corporate office. The lady told me that since I purchased the couch through my friend who works at Arhaus it is an employee gifting order and they wont fix/return or replace the couch. She said it comes as is.. It wasnt free; I still paid almost 3k for the couch. This is unacceptable that I have to keep a damaged couch; the customer service lady said I have to fix it myself. I cannot even believe a company like Arhaus that is supposed to be an upscale high quality store would expect customers to keep damaged items without any resolution. Please help!

      Arhaus Furniture

      Date: 06/18/2024

      I do apologize for any frustration this has caused. The information given to you seems to be incorrect. If this was damaged at delivery, we will correct. Can you please call in to customer service and ask to speak with ***************************.

    • Patrick R

      Date: 04/09/2024

      Patrick R

      Date: 04/09/2024

      Above and beyond. I’m the type of person who does his research before buying any large purchases. So buying three bedroom dressers I went to my local furniture stores and saw a few dressers that I liked but the quality didn’t seem to be there. ***** couldn’t even tell me what kind of wood their dressers were made from???????. I went to ***** *** ****** and actually ordered three dressers. Right after ordering the dressers I friend suggested I try Arhaus. I go online and spoke with ********. She was in California and I’m in ny but instantly I knew I was in good hands. To make a long story short I canceled my *** order. ******** went above in beyond. She sent me pix of the furniture that I was interested in. Yesterday I received my dressers and the quality is also above and beyond the quality of all the other furniture I looked at and researched. Also I want to mention when they say white glove delivery they mean it. I highly recommend Arhaus ??. Thank you ********.

      Arhaus Furniture

      Date: 04/10/2024

      We are greatly appreciative that you took the time out to leave us a review. We value having you as a customer and helping to share a positive word about us. We're here for you anytime and thank you for choosing Arhaus for your home.

    • Kayla J

      Date: 04/04/2024

      Kayla J

      Date: 04/04/2024

      Don't let the negative reviews sway you. I have purchased furniture from Arhaus twice now and have only had absolutely wonderful experiences. Their purchase process, terms and conditions are similar to other stores, and the price was very reasonable given the high quality and durability of my furniture. Delivery was a breeze, the technicians were very respectful and had booties, felt pads, and anything else one might need to make the process as painless as possible. If diligent with understanding how long it can take for artisanal product to sometimes be ready for delivery or naturally varied in appearance, then I can't foresee any reason for the final result to be anything less than exemplary.

      Arhaus Furniture

      Date: 04/08/2024

      We're really grateful and appreciate you taking the time to share your rating with us.

    • Steve S

      Date: 03/28/2024

      Steve S

      Date: 03/28/2024

      Arhaus sells low quality furniture that looks pretty and is overpriced. Their customer service is horrible, the quality of their upholstery fabrics is poor so if you want to go through the aggravation of buying overpriced junk buy from Arhaus

      Arhaus Furniture

      Date: 04/08/2024

      Mr. Sanow, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
      Please feel free to reach out to client services with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

    • Janiene Q

      Date: 03/23/2024

      Horrible experience at the Richmond Arhaus. Smoke and Mirrorsshowroom is beautiful but the salesperson we had seemed only to be interested in the bottom line price and almost allowed us to purchase a sofa that was too big for our room. There is so much that wrong with this order but essentially we initially spent over $10k on furniture and returned 3/4 of it because the quality did not match the price. As a result, we have been without furniture for over 2 months. The manager of the store is always sorry but does not listen. We are still waiting on the refund for the worry free protection plan (escalated to corporate - lets see how long THAT takes). Cannot wait to be done with this store.

    • Skip B

      Date: 03/16/2024

      Have a new Kipton Sectional and the right arm seat cushion has significantly less density than the other three cushions! Their concierge customer service, after much back and forth, acquiesced and sent me a new one that was as bad as the first, so I contacted them again, and the sent me a second replacement that was again as bad as the original. No matter how much I stressed that each one was as bad as the original, they obviously ignored me! I guess they never heard of the definition of insanity - doing the same thing over and over and expecting different results! Never mind the waste of Arhauss time and money! My sales person wont return my calls either, so now as a last ditch effort I writing to the *** *****************! I hate having spent so much for what I thought was a quality product and not being able to rectify this situation. Every time I sit on this cushion and bottom out on the frame I get angry all over again! BUYER BEWARE!!!!!

    • Joseph R

      Date: 03/05/2024

      Joseph R

      Date: 03/05/2024

      can only add to what everyone else says horrible customer service!! delays delays delays, no one cares! they keep delaying your order with a straight face and the reason i am saying so is that if a company has this many complaints and reviews yet they do not change their ways then that clearly shows they do not care!!!

      Arhaus Furniture

      Date: 03/07/2024

      I apologize for your delay. There was a 12 week eta when your item was purchased on line. When the item arrived at the warehouse, it was not first quality so we would not release to our guest. You were informed of the delays via email. Any estimated times of product availability we offer are provided to us by the vendors making the items we sell. These timeframes are subject to change based on the vendor workload, available materials, and/or quality control issues out of our control. 

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