Complaints

This profile includes complaints for Ohio Mutual Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ohio Mutual Insurance Group

  PO Box 111 Bucyrus, OH 44820-0111

  
• 

  Ohio Mutual Insurance Group

  1725 Hopley Ave Bucyrus, OH 44820-3569

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for damages on my home on 1/15/2025 to Milestone Insurance. They contacted this insurance and sent out ***** who is an adjuster. ***** showed up and never brought a ladder to get on the roof. Luckily, I had a someone come to give me an estimate to the roof, and he had a ladder, which ***** got up on the roof and comes back down stating that the problem is who did the work in the roof. Which the gentleman that was there was the one who did the work on the roof. When ***** was told that ***** ***** thought it was wind damage, ***** stated to me "File an additional claim to insurance for wind damage and I will have an engineer come out to look at it with the claim filed." Now I have called numerous insurance companies to attempt to get a better insurance company, and they are asking for a "Letter of Experience" to get this down to one claim since it basically was a continuation of the claim I filed. Milestone dated the claim to the windstorm that we had on 12/30/24. ***** was asked to please take this down to the one claim since it was a continuation, and he is refusing, stating that he never told me that. When he actually is the one that told me to file. He then stated, "That he will not get rid on the second claim and that I was a liar." He is the liar and want out of **** Mutual. What I have had so far is nothing with Ohio Mutual has been done correctly and ***** cannot be trusted. All I want is the "Letter of Experience" so I can change to another insurance company so that I can trust if there is another problem.

  Business Response

  Date: 02/14/2025

  Good Morning,

  Please see the attached response regarding complaint 22933031.

  Thank you,

  **** *****, SCLA

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old son was involved in a car accident with their insured on 10/7/24. We have been trying to contact the claim officer with the last name ****** and extension **** for the past 2 days.

  Business Response

  Date: 10/22/2024

  October 22, 2024
  
  
  BBB Serving NW **** and ***********
  *****************************************************************************
  
  RE:     BBB Case #:           22424396
  Customer:               **** *******
  Claim Number:        **********
  Policy Number:        CPP 0039048
  Date of Loss:           10/07/2024
  
  Dear BBB:
  
  This letter is in response to Anie Djiadeus complaint regarding the above claim.
  
  **** Mutual received the claim on October 8, 2024. The claim was assigned the same day the loss occurred to adjuster ***** ******. The only information provided was for our insured. Ohio Mutual reached out to our insured and obtained the facts of loss. Ohio Mutual did not have any contact information for claimant **** ******* nor ***** ******* so we were unable to attempt contact. Ohio Mutual did order the police report this same day in an attempt to obtain their contact information.
  
  On October 15, 2024, we received a voicemail from ***** ******* and we returned his call. We spoke with him and obtained facts of loss.***** was the driver and the owner of the 2019 ***** *****. We advised ***** that coverage and liability are in order and that we can proceed forward with the claim. ****** vehicle was determined to be a total loss, and he allowed us to move the vehicle to ******* our storage free salvage lot. We authorized a rental for ***** through ********** so that ***** had transportation.
  
  On October 21, 2024, we received information from ****** for ****** vehicle.  We sent the file to our total loss team to determine a value and reach out to ***** and handle the total loss.
  
  On October 22, 2024, **** Mutual contacted ***** ******* and went over the value of his vehicle. ***** accepted the value. We are waiting for him to send in the signed POAs in order for us to issue payment.
  
  
  **** Mutual has spoken with ***** ******* and is handling the damages to ****** vehicle. Ohio Mutual believes we are handling this claim appropriately. Please contact me with any additional questions or concerns.
  
  Ohio Mutual Insurance Group
  
  ***** *******
  AMD Claims Unit Manager
  Phone *********************
  Email: *************************
  
  CC:    **** *******, VP of Claims
            ***** ********, AVP of Claims
            ****** *******, Claims Operation Leader
            ***** ***, Meetings & Events Manager
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date policy expired was June 3, 2024 **** Mutual extended policy without my knowledge until June 19 even though I had went with another insurance company at a lower rate I ********* Mutual a copy of the other insurance policy starting date which started the same day their policy ********** it a common practice to extend policy beyond expectation date?Next step is to contact my attorney to resolve this matter *** ******

  Business Response

  Date: 10/18/2024

  Good morning, 

  Thank you for the copy of the complaint and allowing us the opportunity to reply. The account in question had been insured with our company since 2012 and it automatically renewed every year. This is common practice that eligible policies automatically renew unless a cancellation request is received with the insured's signature and date of requested cancellation.  That was not received on this policy, nor was a copy of the replacement coverage been received by us.  So, the policy did renew and ultimately canceled for nonpayment of premium effective 06/19/2024.

  Based on the insured's comments in the complaint, we are reaching out to the agent of record to obtain documentation in order to backdate the cancellation to the renewal date of 06/03/24 since the insured replaced coverage that date. 

  Thank you. 

   

  ******* ********

  Personal Lines Senior Underwriter

  Ohio Mutual Insurance Group 

   

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear-ended by one of this group's clients on 9/3/24 the client's name is ******** *** the driver's name was ***** ****. I have tried several times to reach out to the adjuster from this company with no response whatsoever the adjuster's name is **** ******* my insurance company has tried to contact them my insurance agent has tried to contact them and I myself have tried to contact them to resolve this claim. The driver was clearly at fault it was a rear-end infraction while the police were coming by with sirens. My truck is my livelihood and is now down and I'm about to be homeless because these people are not responding to my claim I don't know what else to do the adjuster's name is ******* ******* the claim number is **********. The phone number for the adjuster is **********************

  Business Response

  Date: 10/15/2024

  October 15, 2024
  
  Complaint ID: ********
  
  OMIG claim# **********
  
  To Whom It May Concern:                                         
  
  We have reviewed our claim, and this is what we have determined:
  
  After obtaining a recorded statement with both drivers involved our claim representative has determined liability to rest with our insured driver at 30% and with the complainant at 70%. Ohio Mutual driver was in their lane when complainant attempted to merge due to emergency vehicles approaching, causing the complainant's right rear to strike the left front of Ohio Mutual's vehicle. 
  
  Please refer to:
  
  31-15-11
  Laned roadways
  Whenever any roadway has been divided into two (2) or more clearly marked lanes for traffic, the
  following rules in addition to all others consistent with them shall apply:
  (1) A vehicle shall be driven as nearly as practical entirely within a single lane and shall not be
  moved from the lane until the driver has first ascertained that the movement can be made with
  safety.
  (2) Upon a roadway which is divided into three (3) lanes, a vehicle shall not be driven in the
  center lane except when overtaking and passing another vehicle where the roadway is clearly
  visible and the center lane is clear of traffic within a safe distance, or in preparation for a left turn
  or where the center lane is at the time allocated exclusively to traffic moving in the direction the
  vehicle is proceeding and is sign-posted to give notice of the allocation.
  (3) Official signs may be erected directing slow-moving traffic to use a designated lane or
  designating those lanes to be used by traffic moving in a particular direction regardless of the
  center of the roadway, and drivers of vehicles shall obey the directions of the sign.
  
  **** Mutual adjuster has explained our liability decision to the complainant and advised that we can pay 30% of their damages. They are also aware that they may turn in a claim to their own carrier.
  
  If you need anything further, please do not hesitate to reach out.
  
  Thank you,
  
  *** ****, *** Unit Manager
  ************
  **********************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this company for roughly 15 years after a major storm ?? of 7 inches of rain the adjuster refuses to provide any assistance to defray the expenses of cleanup of my basement that flooded from sewer backup I have some coverage fr this but at this point I’m getting no response to my emails this is not what a homeowners insurance company should be like !

  Business Response

  Date: 08/27/2024

  I have included a response to this complaint via attachment of a word document. Thank you!

  Business Response

  Date: 08/28/2024

  We are in receipt of the Better Business Bureau complaint filed by **** ******, arising from a property insurance claim presented for damages to the residence as a result of water backing up through a sump pump.   
  
  We have confirmed the Ohio Department of Insurance is the proper forum for insurance related complaints and resolution of those complaints.  We will provide a brief response regarding this insurance complaint filed by **** ******.  
  
  An insurance claim was reported indicating there was water that backed up through a sump pump causing damage. The amount of damages that were presented by the insured exceed the policy limit of $1,000 for damages caused as a result of a water back up.  
  
  We have issued payment to the insured in the policy limit amount of $1,000 and spoken with the insured to explain the settlement. This claim is now closed. 
  
  Sincerely,
      
  **** ***
  Property Claim Manager
  Ohio Mutual Insurance Group
  **** *** ***
  *******, OH  *****
  ************

  Customer Answer

  Date: 08/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to get a claim filed regarding significant roof damage and siding (*********). I was never contacted by the adjuster, did not proceed to tell property manager that images needed to be sent via email and told us to reach out via text. I was told adjustment and review would take one week and was never mentioned OMIG would pay for temporary repairs to roof while it was reviewed, and there has been incremental damage due to storms. I called today (5.9.24) and was told it will be an incremental few weeks before any decision has been made. I had a second damaged house at the same time, and the other adjuster was able to walk the property, review and send payment within 24 hours. This is very disappointing there is zero urgency while a roof and siding is damaged.

  Business Response

  Date: 05/15/2024

  Attached is the response to the complaint.

  Thank you,

  ***********************, SCLA

  Property Unit Manager

  Business Response

  Date: 05/15/2024

  [BBB Transcription via Attachment]

  Dear *********************************:
  We are in receipt of the Better Business Bureau complaint filed by **** ********, arising from a
  property insurance claim presented for damages to the residence.
  We have confirmed the *************** of Insurance is the proper forum for insurance related
  complaints and resolution of those complaints. We will provide a brief response regarding this
  insurance complaint filed by **** ********.
  An insurance claim was reported, indicating there was storm damage to the property. We contacted
  **** ******** on April 25, 2024; however, the line was disconnected during the call. We then
  received a text message from **** ******** asking that we contact his property manager.
  We reached out to the property manager and left a message requesting photos of the property.
  We have since be in contact with **** ******** and have arranged for an Independent Adjuster to
  meet onsite and complete an inspection of the property. The inspection is being coordinated with
  the property manager.
  **** ******** has been advised to complete any emergency repairs that are required to mitigate
  the property from further damage. He may provide invoices to us for those costs for
  reimbursement.
  The policy of insurance will provide Actual Cash Value coverage for the direct physical damages
  caused by a storm event which occurred on April 24, 2024. 
  There is no coverage for any increase costs associated with the enforcement of any ordinance or
  law.
  We apologize for any confusion or delay in the handling of this claim. 

• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached email communication between ***** and my daughter, along with the attached invoice that was sent to *****. Not only did ***** send a denial letter without fully investigating a claim, she also sent a denial letter and purposely left out the part of the policy that would provide coverage. She was trying to hide where coverage would apply and just blindly deny the claim. The adjuster, ***** needs to be retrained, as she is denying things without actually reviewing the policy. Now she is stating that the "Insured’s have a duty to mitigate their damages, but we (Ohio Mutual Insurance Group) does not owe for that." I have asked twice now for a denial or policy language that states this. I have provided her the policy language where this provides coverage. Please see attached email communication. I still have yet to hear from the manager, ****, regarding any of this. This is absolutely egregious and bad faith at this point.

  Business Response

  Date: 04/04/2024

  Attached is the response to the complaint.  

  Thank you.

  ***** ***, CPCU

  SIU Manager

  Property Claim Manager 

  Ohio Mutual Insurance Group  

  Business Response

  Date: 04/04/2024

  [BBB Transcription via Attachment]

  We are in receipt of the Better Business Bureau complaint filed by ****** *******, arising from a
  property insurance claim presented for damages to the residence.
  We have confirmed the Ohio Department of Insurance is the proper forum for insurance related
  complaints and resolution of those complaints. We will provide a brief response regarding this
  insurance complaint filed by ****** *******.
  An insurance claim was reported indicating there was a crack in a plumbing line and they must do
  concrete repairs to repair the plumbing line. A year prior there had been a water back up issue, the
  sump pump now keeps running and a contractor was contacted to identify the cause. A camera was
  run through the plumbing line, a crack was identified in the plumbing line, which was causing the
  water leak.
  An invoice was submitted for the usage of a camera to identify the cause, accessing the plumbing
  line, replacing the plumbing line and the costs to put back the concrete.
  There is coverage for the accessing of the plumbing line, the resulting water damage clean up and
  the repairs to put back the concrete.
  There is no coverage for costs associated with the plumbing line.
  Payment has been issued for the accessing of the plumbing line, resulting clean up of water and the
  costs to put back the concrete.
  A denial letter has been issued for the costs associated with the plumbing system.
  We apologize for any confusion in the handling of this claim.
  Sincerely,
  
  ***** ***, CPCU

  Customer Answer

  Date: 04/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Neither myself, nor my daughter has received communication from ***** or **** regarding the payment. ***** last email, yesterday, to my daughter was “I am not agreeing to pay this”. My daughter requested a denial letter in writing to support this and where in the policy is states there is no coverage for the water clean up.

  I have also received no communication via hi-Mar***, email, or mail that the payment has been issued, nor how much the payment was for. 
  

  I disagree, BBB should be involved as the business practices of this company have been unfair, deceptive, and unethical. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/08/2024

  April 8, 2024
  
  Better Business Bureau
  ATTN:  ******** ********
  BBB Investigator & Dispute Resolution Coordinator
  
  RE:      BBB Complaint Case:            ********
              Insured:                                   **** ******* and ****** *******
              Claim Number:                       **********
              Policy Number:                       ** *******   **
              Date of Loss:                           03/20/2024
              Complainant:                           ****** ******* 
  
  Dear ******** ********:
  
  We are in receipt of the Better Business Bureau complaint follow up filed by ****** *******, arising from a property insurance claim presented for damages to the residence.  
  
  Claims Manager, Peggy Shuster, called and spoke with ****** ******* on Friday, April 5th. ****** was informed by Peggy that all requested payments have been made on the claim and the claim is now closed. ****** ******* indicated that she was satisfied with the current status of the claim and that she will not be pursuing anything further from Ohio Mutual.
  
  We now consider this matter closed.
  
  Sincerely,
  
  ***** ***, CPCU
  SIU Manager
  Property Claim Manager
  Ohio Mutual Insurance Group
  P.O. Box 111
  Bucyrus, OH  44820
  ************
  *************
  
  CC:      **** *******, Vice President, Claims

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Re: Ohio Mutual Insurance Group Previous customer: ***** ** ******* Renters insurance policy #HMP ********* I paid $132.00 on the above policy on February 20, 2023 for one year coverage to March 5, 2024. My Dad passed away on April 17, 2023. On April 18th, I called Ohio Mutual to cancel the policy. On 5/3/23 I called again and spoke with ***** to request the premium refund. I told her of my Dad’s passing. She said to cancel the policy and send refund, she needed me to sign a cancellation form which she would send to me. I signed the form and returned it on 5/8/23. There was no response so I called again on 5/26/23 and spoke with ******* who told me a refund was processed on 5/11/23 for $112.00. She transferred me to ***** in billing who told me the check was sent to my Dad at the apartment on Genesis Way. I told her his mail is forwarded to me, but I have not received the check and it would need to be in my name. She said I needed to send her my POA so they can cancel that check and resend it in my name to me. I e-mailed the POA to her on 5/26. There was no response so I called again on 6/8/23 and spoke to ***** again who told me she sent the POA to her boss and has had no response. She said she would check on it and call me back. I received a call back from Pasha?/***** who said the POA is not valid after a person is deceased. I told her I knew that, but that is what ***** had asked for so I sent it. She said they need Executor of estate papers. I told her there is no estate or executor. My Dad lived alone as a widow in an apartment. She said without executor papers, they will not refund the premium. I verified; they will keep rental insurance premiums of deceased who don’t have estates. Even though I paid the premium with my check on mine and my Dad’s account, they only issue the check to the deceased person who can’t cash the check, in other words, they kept my money.

  Business Response

  Date: 07/03/2023

  Ohio Mutual Insurance Group received a call from ******* and we did send a refund to her in the mail on 6/4/23 in the amount of $112.00. I emailed ******* ******* on 6/9/23 to get a good address to send the refund check. She responded with the address to send. 

  There is nothing more to do in this case as we refunded her the check. However, it is our policy to not send refund checks on policies where the named insured is deceased unless there is an estate and we have documentation showing that. We made an exception in this case to send her the refund after proof that she sent the check for the last payment into Ohio Mutual Insurance Group. 

  Thank you. 

  ******** ******

  Billing Service Center Manager 

  Customer Answer

  Date: 07/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response of refund made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  With their policy of not refunding persons who live in apartments and have no estate, I would never recommend them to anyone and will be sure to let everyone I come in contact with of this information.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the victim, I am not a policy holder with ohio mutual but the policy holder Ms. ***** of the automobile that caused damage to my truck stop all communication once ohio mutual received the police report and video tape of the accident by my testimony once I filed a claim with her active ohio mutual insurance. This incident happened February 23 2023. someone inside of ms ***** vehicle in the back sit opened there door and struck my side panel of my vehicle while i was passing by. the police was on the seen. the claims coordinator recorded my verbal of the event of the accident and said she was going to send out an adjuster and never did as of today a month later. I am seeking repairs and communication to resolve this issue that associated to the damages. phone #i gave my information to **** 1-***-******** and online #1*************

  Business Response

  Date: 04/12/2023

  April 12, 2023
  
  ******** ********
  BBB Investigator & Dispute Resolution Coordinator
  *** ************ **** *** ************ ************ ****** ****** *
  *
  ******* ** *****
  
  RE:     BBB ID:                      ********
  Customer:                  ***** ******
  Claim Number:         **********
  Policy Number:         *** *******
  Date of Loss:            02/23/2023
  
  Dear Ms. ********:
  
  This letter is in response to Ms. ******’s complaint regarding the above claim.
  
  Ohio Mutual received the claim on February 23, 2023 which is the same day the loss occurred. Ohio Mutual reached out to our insured to obtain the facts of loss. Our insured was upset that a claim was turned in as she stated she was not at fault for the accident. We told her that we needed to obtain a recorded statement from her going over the details of the accident. She was upset and was not willing to proceed with the statement. Ohio Mutual then reached out to Ms. ******. Ohio Mutual obtained a recorded statement from Ms. ******. Ms. ****** advised that the accident occurred at the beginning of the drive at ****** ******* **** ******. She stated that a student was crossing, and once the student crossed, she pulled in. She said there were two cars to the left of her. She stated she proceeded to go past those cars on the right. She stated she was trying to get to the door of the school. Ms. ****** stated while she was passing the other cars, the right rear door of a car to her left opened and struck her car. Ms. ****** stated the damage to her vehicle is to the left front headlight. Ohio Mutual asked if there was anything between the lanes when she passed the cars. She said not where the incident occurred, but that there were cones further ahead. She said the cones were in front of our insured’s vehicle. She confirmed that our insured wasn’t to the cones yet and was in the middle of the lane. She said that our insured should have pulled up more and to the left. Ms. ****** stated there was an Officer on duty. She stated he was not there for the accident, but that he did come over and mediate between her and our insured. She stated that there is a police report and that Officer ****** has a video of the accident.
  
  On February 27, 2023 our insured sent us an email stating she was frustrated when we contacted her and she was not sure how the process worked. She stated she was not at fault for the accident and not sure why Ms. ****** was filing a claim against her. Our insured stated that she was dropping her daughter off at school, the car door was open, and they were saying their goodbyes. As her daughter was exiting the vehicle a black SUV being driven by Ms. ****** ran into the opened right rear passenger door. Our insured stated the SUV came from behind her car and tried to pass on the right side and was within 6 inches of her car. She stated her daughter had no time to close the door. Our insured also sent in photos of her vehicle and a video she took showing the drop off area at the school. She stated she took this video the day after the accident occurred. She stated the first cone in this video is moved forward closer to the entrance than what it was the day the accident occurred.
  
  On March 2, 2023, we emailed our insured to set up a time to obtain a recorded statement going over the facts of the loss. The recorded statement was scheduled for March 8, 2023.
  
  On March 8, 2023, we secured a recorded statement from our insured. Our insured stated that there is one lane going into the school. She stated that there are cars parked on both sides of the lane and that is where the teachers park. She stated once you get past the parked cars there are some cones. She said once you get to the cones, the one lane splits into two lanes. One lane to the left of the cones and one lane to the right of the cones. She stated that she was still in the one lane area before the cones start. She said the other vehicle was behind her. Our insured states she was stopped for a minute or two and her daughter had already opened the right rear door. She stated that her daughter and her were saying their goodbyes and her daughter then began exiting the vehicle. While her daughter was exiting, Ms. ****** attempted to go around our insured’s vehicle to the right and that is when Ms. ****** struck our insured’s right rear door. Our insured stated during this whole process, the door hit her daughter’s knee. She said luckily her daughter was fine after a few days and so they did not seek treatment. Our insured stated there are police on scene due to school traffic. She said Officer ****** came over and did say that where the accident occurred, it was still one lane. He said there were cones out, but that they were not to that point yet. Our insured stated that while they were talking with Officer ******, they exchanged insurance information. Our insured stated that Ms. ****** stated she had *********** Insurance. Our insured stated she called *********** to turn a claim in and *********** is telling her that there was not an active insurance for Ms. ******. Our insured also stated there was a witness named ******** ******* who is a school employee. The witness told our insured that she saw our insured stopped with the right rear door open and that the Black SUV struck her vehicle.
  
  On April 6, 2023, Ohio Mutual called Ms. ****** to obtain photos of her vehicle.
  
  On April 11, 2023, we cannot locate a police report. We called and Officer ****** and left a voicemail message for a return phone call. We have also reached out to the witness via email in an attempt to obtain her statement.
  
  Today, on April 12, 2023, we received an incident report from The City of ****** ******* Department of Police. It was an in-station crash report that was filled out by Ms. ****** which states her account of the accident.
  
  At this time, we are still trying to gather evidence to see if we can determine who is at fault.
  
  Ohio Mutual believes we are handling this claim appropriately. Please contact me with any additional questions or concerns.
  
  Ohio Mutual Insurance Group
  
  ***** *******
  Claims Unit Manager
  Phone ************ ext.****
  Email: *****************
  
  CC:     **** *******, Vice President Claims
              **** ******, Claims Operation Leader
              ***** ***, Meetings & Events Manager
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that i had one collection on an account that i was never late for. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum Accuracy. I have never been late on payments forth account [OHIO MUTUAL INSURANCE GROUP] PLEASE investigate and provide proof with statements showing that these payments were late. if proof can't be provided I demand these payments be updated to on time as they should be as I was never late.

  Business Response

  Date: 03/03/2023

  To Whom it May Concern:
  
  Our records indicate that Mr. ****** secured a Personal Auto policy, *** *******, effective October 13, 2017,  with an annual premium of $1979.
  
  We received one payment in the amount of $198 on 10/15/2017. 
  
  This policy cancelled effective December 9, 2017 for nonpayment of premium with $136 earned premium due Ohio Mutual.
  
  Copies of Insurance declaration and billing notices, and final cancellation notice are attached for your review.
  
  Please advise if I may be of further assistance in this matter.
  
  Kind Regards,
  *****
  Sr. Underwriter PL