ComplaintsforContainer One

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 20 foot shipping container on 02/21/2024 for the amount of $2,778. I was told the container would take approximately 3 weeks before delivery. On 03/04/2024, I requested to cancel the order because I arrived at my new residence and learned it was not possible for the container to fit, nor was it possible for the delivery truck to access the property. I received a pending refund of $2,428 and was told I would not be fully refunded due to a $350 cancelation fee. I never signed a contract or made an implication that I agreed to a cancelation fee. On 03/06/2024, the $2,428 refund was canceled from my card, so I have now paid the full price of $2,778 for a product I will never receive. No one from the accounting department has returned my calls.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They had containers on sale and I ordered a 40. However after discussing it more with my husband it was decided a 20 would be better. I let the rep know and was told it would get changed. I got a call from their shipping department and was told the container would be delivered sometime the following week and someone would call prior. So we ordered gravel for the pad and had to take down fence and put temporary fencing. 2weeks went buy and I finally called and was told the truck was broke down. Also told the order was not changed to the 20. Found out after this that the sale was now over and they wouldnt honor the sale price. During this time because of the temporary fencing our dogs got out twice. So when another week went by I emailed canceling the order. I was contacted that very day about delivering. The sale price was still not honored. They did issue me a refund but Id was less the ****** cancellation fee. Because our decision to cancel was due to them not honoring the sale price and the length of time we waited for delivery resulting in our dogs getting out and causing several frustrating weeks I feel the cancellation fee should be waived.

  

  Business response

  12/15/2023

  *****,
  We are sorry for any inconvenience you had with the changing of container size after order placement, and a truck breaking down delaying some deliveries in your area. The change in size was correctly addressed and initiated on 11/2, Container One then started getting your order ready again with the new size of container. We  reached out to you on 11/9 to get you set up for delivery once we had an opening in the driver schedule, You wanted to cancel the order. We could've set up delivery the next day on 11/10, but you insisted on continuing to cancel your order. We do have cancellation fees involved when canceling an order we have ready and waiting to deliver. Which is in our terms and conditions. However if you did order again with us we can credit this Cancellation fee back to you and we also currently have a Holiday sale going on that *** interest you and save some money.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  4/21/23 l talked to the finance dept.(I think his name was *********************)he said looking at your notes and because of my medical problems that he would waive the fee (restocking fee).On 5/1/23 I called him back, he said he didn't remember the conversation.

  

  Business response

  05/15/2023

  *****,
  We do have cancelation fees involved when canceling an order we have ready and waiting to deliver. Unfortunately no one at our office has a name of ********************* and our accounting department didn't agree to waiving fees. Looks like you needed specialized equipment to make this deliver do to a lot of winding turns and we had the equipment ready and waiting for your confirmation and you decided to cancel the order. On the plus side looks like you you where only charged 1 cancelation instead of 2, so one fee was already waived for you. If you are looking to get containers in the future be sure to reach out to ** and we will be able to credit you back the fee.

  Customer response

  05/18/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *******************
  
  
  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a wind and water right 40 foot high cube container from container one. It was advertised and contracted as wind and water tight. I paid approximately $4000 for it and it arrived on Wednesday 2/15/23. It was covered in rust and had rust holes in the ceiling of the container, which was pointed out to the delivery driver. I was not going to sign for it, but the driver said he would take pictures, which he did and said patch kits would sent after the pictures were reviewed by the company. After his explanation I signed for the container. When speaking with the container one rep, I was notified i would need to wait for it to rain and take a pictures of the actual leak or get on top of the container myself, pour water on the container then go down and inside to check for any leaks. I demanded a refund as I had not received what I was promised and was told they would charge me a restocking fee. I feel I have been bamboozled into signing for a rust bucket of a container and container one is not keeping up its end of the deal. The resolution I would like is for container one to either send patch kits or give me a complete refund. I dont understand how its my responsibility to climb on top of huge shipping container and possibly hurt myself when its not my job to make the container wind/water right. Thats container ones job

  

  Business response

  03/30/2023

  *****,
  We are sorry you are unhappy with the cosmetic appearance of your container. We will continue to stand by our warranty, if your container develops any actual holes please reach out to our claims department and we will send you a patch to remedy the issue. Hope this helps and have a great day.
  
   

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I agreed to by a 40' storage container from Container One on 10-21-2022 for $5440. They said as soon as they could find a driver they would ship it. Container On logistics called to make sure I had sufficient room to unload the container, asking about obstacles, directions and which end to load forward on the truck, etc. After 3 weeks had passed, I began to call and ask when it would ship. Each time the excuse was the same; We will find a driver and schedule it for NEXT week. I called again on 11-28-2022, 5 weeks after the purchase, to ask for a full refund. Then I received a text saying they would find a driver and I could get it by Thursday if I didn't cancel. Yeah right, I've heard that before. Then they told me there would be a $350 restocking fee. I asked, "Restocking fee, for what? I never received anything!" ****** told me to call accounting because she was just in sales. The call to accounting went to voice mail and so far I have not received a return call from accounting or a full refund.

  

  Business response

  01/23/2023

  Your container was delivered on 12/1/2022.  We keep you updated the whole time with many phone calls.  We were completely transparent in our discussions.  You just refused to believe what we were telling you.

  We are glad you received your container and apologize about the delay.  

• Initial Complaint

  11/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *On 9/23/22 I ordered and paid $5012 for a 40-ft, high cube WWT (wind and water tight) shipping container from ****'s company:adventurecontainers.com*Receipt came from Container One. * container was received 10/19/22 by ***********. ************************ he had before and after pictures of the container*opened door, floor board raised 8. ***** immediately stepped on to put back into place.***** stated,the floor wasnt broken like that when I got it.Roof pours water above bad Board **** referred me to warranty claims.Sent Claims *****email with 2 videos of both floor and roof leak. *****, claims ***** persistently assures us it is a wind and water tight unit after seeing video. Yet...she contradictingly offered to send Patch kits for all leaks while continuing to assure us of its WWT status.She also said door gaps could be fixed with gorilla glue. *screenshot of website stating different levels of container: wind and water tight, no repairs needed. "As is" category says repairs will be needed, which they will not deliver without previous client inspection. *I am physically unable and unskilled to repair a container which is why I purchased the more expensive WWT category. * Emailed **** with all info and pictures after Claims refused to replace with correct Unit. Told me had to deal with **** thus making his advertised guarantee inaccurate and invalid - see pictures of his warranty.)*Quote from ****'s email. I definitely see your concerns and have forwardedyour information to attempt to escalate the claim,and apologize that the driver missed these issuesupon final inspection.*All three entities deny either the leaks and/or responsibility for delivering a wrong category of what we paid for. *Additional financial damages: costing us $200 a mo. In storage for at least 4 mo because I am having major surgery and cant move Storage out for 3 mo. *Additional picture and videos available if needed.

  

  Business response

  11/11/2022

  After review of your claim we stand by the fact your container meets the *** classification.  We offer a 1 year warranty to handle things like this that the inspection at the depot, driver our customer does not notice until after delivery.  It appears one of the plywood flooring sections may need to be reattached.  Your pictures did not demonstrate the plywood floor having any issues.  That does not appear to be a leak and is not covered under our warranty.  It does not appear to be a problem at all.  If your container does have a hole that was discovered upto a year after delivery,  we will honor warranty and send you a permanate repair patch the is ISO certified and used in the shipping industry.  We also send you a short video on how to apply the patch.  it takes no mechanical skills and takes less than 5 minutes to apply.   Please reach out to our claims department and send pics of the actual hole that is leaking and we will send repair kit.  Your door seal simly need some maintance and possible reattaching the section of door seal that has come unattached.   

  Customer response

  11/14/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  We bought the wind and water tight container because we were garunteed it wouldnt leak. It has serious leaks right from the get go. We were also garunteed the seals on the doors would not leak. There are significant gaps in them allowing water in. We were not told we would have to do any repairs needed if the container had issues. Now we are being told that we need to do these repairs. It is their responsibility to fix it as they didnt give us what they promised to give us. (A non leaking container.) they need to send someone out to fix it as they state in their warranty. Container one will repair or cause to be repaired. 

  Regards,
  
  ***********************
  
  
  

  
  

  

  Business response

  12/16/2022

  From the pictures you send us we have meet our warranty obligations.  Your floor is ok and you do not have a valid claim for it.  We sent you the patch for a leak area you talked about.    The permanent patches we supply are permanentand take *** a few minutes to apply.  There are no tools needed and we sent you a video on how to apply the patch.     If you have anymore issues please send video that demonstrates a leak.  Your warranty is **** for 1 yr on leaks and 5 yrs on structure.   

• Initial Complaint

  10/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased a 40 ft container on August 31, 2022. I was told could be up to 4 weeks for delivery which was fine as I had some site conditions to finish up. Notified them end of September I was ready for delivery and asked for a Friday delivery. They couldn't make that work, had multiple excuses. Driver had equipment issues, got in a wreck etc. I told them I would take delivery anytime. They said they had another driver and would get my container this week and scheduled for Wednesday, 10/26. Wednesday came and went, no conex. Called and was told that driver had issues with prior delivery and would get it Thursday. Thursday came and no conex. Called and was told conex was being loaded for Friday delivery and she would have the driver call me. No call received and no conex delivered on Friday. Called and left multiple messages with no call returned.

  

  Business response

  11/11/2022

  After reviewing all of the notes on your delivery we determined we made multiple attempts to deliver your container.

  You told us you were going to out of town sept 20-23.  We had delivery scheduled for **** and you were not available to accept delivery that day and would prefer waiting until 10/16.  We advised that we would contact you when we scheduled delivery and told you we would try for that friday but no guarentee. 

  we called you with a 10/26 delivey date.  The truck that was acheduled had delivery issues the day before and we would have to reschedule.   We delivered the container on10/31.

  We do apologize for the delays but we were prepared to deliver back on Oct 4th as well.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I saw this posting (attached) on craigslist, for a shipping container 20' or 40' for $1, when I went to purchase it, they wanted me to pay substantially more for it. It was listed for $1, that is what I expect to pay. the website listed was containerone.net/cathy

  

  Business response

  06/18/2022

  Container process vary by delivery location.  CL does not all us yo post a range of prices.  If you read the ad detail you would of seen our website and you simply type your zip code in and it will display over 15 different container size, grades and delivered prices to your zip.  CL unfortunately does not have a way top handle deliver prices.  Any price we put there will not be correct.  Sorry you actually thought you could buy a 9000 pond steel container for $1.00.   

  Customer response

  06/20/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  

  the company admits to fraudulently listing containers for a misleading price, and then refuses to sell them at the price stated. They listed the container for $1, and that

  is what I expect to pay is $1. if you are not going to sell a item for the listed price, then dont list it for that.

  
  
  Regards,
  
  ****** ******
  
  
  

  
  

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company sent me a broken product and I made them take it back and they will not refund my money. I want a refund of my purchase or a usable container

  

  Business response

  06/18/2022

  Your container was not broken.  It meet all the conditions of the used container you ordered.  Since you canceled your order you were refunded all your money less the delivery cost and cancelation fee's.   If you wanted a new cotainer you should of bought one in the firdt place.  If your container had any warranty isses we would of honored our warranty.    

• Initial Complaint

  02/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 20 foot container from Container One in ********* ** on Jan 11 for $3800. I was told at that time it would be delivered in 3 weeks, and someone would call about the delivery details. Someone did call two weeks later and said it would be delivered on a 40 foot trailer. I stated they could not get in here with a 40 foot trailer. Then I was told I would have to hire a tow truck to deliver it at my expense. This was never stated at any time that this would happen. Their add on Craigs list states 20 foot container for $3100. When I called I was told it was $3800. $700 delivery charge. Now they say I have to pay more for a tow truck to deliver it. When I asked for a full refund because they did not state this up front, they said they will call me back in 20 minutes. It has now been 2 hours.I am being taken advantage of and need your help. Invoice #****** *************************

  

  Business response

  03/29/2022

  We are sorry you did not understand that the standard delivery requires 120ft straight line on your property.  Our website and our sales team and our logistics department all explain the delivery process.   When you told us that you did not have that much space we gave you some options.  One option was for you to pay the difference betwwen a tow truck and standard delivery cost to fill your need.  For some reason you dont think you should pay for the specialized service.  Another option was for us to deliver it in a different area on your property and you move it to whre you wanted it later.   Our logistic team also called you the day after you paid and went over all your delivery requirements at that time.   You did not mention that you did not have 120ft od space to deliver.  We called you when we were scheduling your delivery and our logistics team again went over the requirements and it was then you told us you diod not think you had enough room.   You can also cancel the order but there is a cancelation fee that yoiu would have to pay.  this is all in our terms and conditions that you agreed to before you paid.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩