Customer ReviewsforThane USA, Inc

I have searched my emails over and over since my first request (within the 30 days) for the RA#. I did not receive the email they are referring to. It's amazing that I keep getting advertising emails from the company. But no RA#. When I receive my RA#, I will be more than happy to send the merchandise back and receive my refund.

We have once again reached out to the customer by email today at ********************** through our helpdesk via Ticket # ********. The customer has not provided a phone number that they can be reached on. We request the customer to provide a phone number and an alternate email address to enable us to reach out to the customer and provide the requested information. We have also provided the RMA # and return address below for the customer's convenience: RMA ***** issued on 4/3/2024 9:59:49 AM Return Address: ***** ******** **** ** ******** ****** ***** *** ***** ** *****

Thank you for the information needed to send this product back with a refund due back to me. Phone # ************; alternate email is *******************************

This company is a scam and they do an internet marketing and getting people's information selling it and using your bank they stole my identity it will go again they took $50 out of my checking account ****

The customer placed the order by phone on 1/8/2024 and opted for a 3-pay monthly installment payment plan. The items were delivered to the address provided by the customer on 1/10/2024. Thane is strongly committed to protecting our customers privacy. For more information on our privacy policy please check the link provided on our website at ****************************************. Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

I recently bought a Thane H20 X5 steam mop. I am 100% service connected disabled Veteran. I have exterme limited mobility. Needless to say, my house is a disaster. This mop does exactly what is advertised. My cleaning has been cut by 75% since I started using this mop. Absolutely love it and highly recommend it.

Dear ******, Thank you for sharing your positive feedback about the H2O Mop X5. We are thrilled to hear that you are satisfied with your purchase. We look forward to serving you again in the future. Kind regards, Thane USA Inc.

I rate them negative 1 star. This company is the worst. You write a review and the respond with this generic email saying they are sorry for the bad experience. Bull. I've been trying to get my RA# since 3/28/2024. You click on help and it's a vicious circle of NO HELP!!! All I want is my RA#, send this junk back and get my full refund. This company is a joke.

The customer contacted us through our customer support portal and was assisted by our customer care team. Return Authorization Number ***** was issued on 4/3/2024 9:59:49 and sent to the customer's email at **********************. Ticket # ********* A subsequent ticket was opened by the customer on April 12, 2024 -Ticket # ********. Once again the above RA# was sent to the customer's email with the return instructions. At this time, the customer has not returned the item to our fulfillment center as per the terms of the return policy. The return policy is presented to the customer on the product website and on the packing-slip included with the product.

They don’t even deserve one star. Portal is useless. I got email stating that my credit card was declined when bank confirms it’s in good standing. They are threatening me if I don’t pay.. they have no real telephone number or email!!!!! Their products are junk besides

The customer placed the order on our Website and opted for a 3-pay monthly installment payment plan. The items shipped from our fulfillment center and delivered to the address provided by the customer. Payment for the first two installment payments have been processed, however the 3rd installment payment for the order has been declined by the customer's bank. Automated shipment notifications are sent to the customer's email address with the status. Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.

I ordered an H2O X5 mop from ****** I October 2023. I used it 3 times, then a plastic piece broke off while disconnecting mop pieces. I was past the return period on ******, so I contacted Thane Direct. A ticket was opened for me immediately and I was asked to provide pictures. I provided pictures, then the proof of purchase. I received a reply that the company would provide a replacement Main Body if I paid shipping and handling of $12.95. They said they would send me a ****** link to pay them. I needed to also provide my shipping address. I have replied 3 times that I would pay the shipping and I provided my shipping address, however the company has gone silent on me. I emailed them on March 1, March 12, and March 29. In my email dated the 29th, I stated that if I did not receive a reply, I would contact the BBB. I have heard nothing from the company since March 1st. At this point I would like my money back since the product was defective and the company is not willing to work with me to remedy the product.

Dear *****, We apologize for the inconvenience. Due to a system glitch the order was not processed from our end. A new replacement order has been placed today and the notification with the status will be sent to your email address. Kind Regards, Thane USA Inc.

I called and ordered an H20 CLEANER MOP 5X ON FEBRUARY 24 2024, PAYING 78 DOLLARS PAYMENT WITH ORDER. THE SECOND PAYMENT WAS TAKEN MARCH 26, 48 DOLLARS. WHEN ORDER WAS PLACED THE COMPANY PROMISED 2 TO 3 WEEKS DELIVERY. CALLED SEVERAL TIMES AND SEVERAL NUMBERS THEY ALL ARE DISCONNECTED. THE CUSTOMER PORTAL DIDN'T WORK FOR ME, MISSING THE ORDER NUMBER WHICH I NEVER REC'D

The customer placed the order by Phone and opted for a 3-pay monthly installment payment plan. Order Number: ****************  Order Date: 2/24/2024 at 10:51:00 PM. The items shipped from our fulfillment center in the US on 02/25/2024 with UPS Tracking * ****************** and delivered to the address provided by the customer with USPS Tracking * **************************; details below for reference. Delivered at: In/At Mailbox ********** ** *****  Delivered on: February 29, 2024, at 1:23 pm Ship-To Name: ******* ********* Address: **** ********** *** ********** ** *****  Our orders ship from our fulfillment center in USA anywhere from 2-5 business days from credit card approval. Automated shipment notifications were sent to the customer's email address at ********************** with the order details and the status of the order. Our customer service is fully online, and we do not operate an inbound number. Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  The customer reached out to us through our customer support portal and was assisted by our customer care team through ticket number ********* on March 27, 2024.

I have been trying for 5 days to get answers on how I can ship my order back for a refund and get no answer. I need a return # and nobody will send me one to put on the original box so I can get my money back. They sent me a link for a person who could maybe help me but when you click on that person’s link you first need to pay $1.00 and it could go up to $50 if I needed more help. I didn’t agree to that. So I have a mop that cost $194.00 and can’t return for my money back. I would never buy anything else on line again.

The order ********************* was placed on our website on 2/19/2024 for H2O Mop X5 Dual Blast. The order was delivered on Thursday, February 22 at 1:32 P.M. through UPS Tracking ****************** and USPS Tracking **************************. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. The customer has an active account on our customer support portal through which we can be reached at anytime and there is no cost involved in requesting for any help through our portal. The customer reached out to us through multiple helpdesk tickets and was provided Return Authorization Number *** ***** on March 5 and March 12, 2024 as requested through helpdesk tickets ******** and ********. The shipment was sent back today by the customer through USPS Tracking **** **** **** **** **** ** and the refund has been initiated to customer's account. We allow 5-10 days for the refund to reflect in the account. Kind Regards, Thane USA Inc.

The company business practices are BAD. No real communication. The help request doesn't process. It's like they just put it there to make you think they are going to communicate with you and the help request never go's through. You don't get an answer in 1 or 2 days. The email said the product was delivered and it wasn't delivered. I looked up the tracking number I had 1 for the USPS and 1 for UPS. Either was deliver. I sent a message to cancel and not bill my credit card anymore. I will be calling my card banks after reading these reviews because my card decline to and ask me to try another one. They seem deceitful with there business. To me the company put so much in commercials and nothing in customer service so that tells me they don't care about the customer. I placed order on Feb. 17, 2024. One notice said delivered Feb 24, 2024, wrong city and state. Next notice said delivered to original sender GA US. No response to my help request They don't get a STAR its required

The order was placed on our website on 2/17/2024 for H2O Mop X5. The order was shipped on 02/20/24 through UPS Tracking ****************** and USPS Tracking **************************, however it was returned to sender by the USPS on February 24, 2024 without mentioning any reason. The shipment was delivered to our warehouse in ******, NJ on February 29, 2024. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. The customer has an active account on our portal through which we can be reached at anytime. We reached out to the customer through phone to discuss about the complaint and the undelivered order. The customer agreed for a reship to correct address along with 20% discount on purchase price of the order. We confirmed the reship and refund in writing through helpdesk ticket ******** on 03/13/2024 and sent the information to customer's email address on file. An automated shipping notification will be sent to customer's email once the reship order ships from our warehouse. Kind Regards, Thane USA Inc.

I called to place an order for my 89 year-old father. I went through the automated ordering process and typed in his debit card info. We never received confirmation about receiving the order or ETA on delivery. We cannot reach anyone to speak live to about the order. It's been 3 weeks and we have not received the order. This is obviously a scam. We are now forced to cancel his debit card and dispute his the charge if it in fact even went through. BEWARE, DO NOT ORDER ANYTHING FROM THIS COMPANY!!!

We are unable to locate the order in our system with the Name, Email and Zip Code provided as none of the orders match with the information. We would like to obtain the ship to address and email address that was used at the time this order was placed so that we can investigate the matter to track the package if the order went through. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website *************************/ at any time for assistance. Kind Regards, Thane USA Inc.