Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ER in February for the Nora Virus. I was given an IV bag, a single pill, a mini ginger ale and some water crackers. They gave a form to fill out to help with paying the bill but no mention of this Us Acute Care stuff. I was sent and email saying I owe $950. For what?

  Business Response

  Date: 04/29/2025

  
  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID *********
  
  There are a minimum of two charges associated with every emergency department visit: a professional charge and facilities charge. To define the relationship of the parties involved, ********* ******** ********** is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at Virginia Hospital Center. USACS is separate and distinct from the hospital.  USACS clinicians are not employed by the hospital, and as such our charges are billed separately.
  
  Mr. ***** was provided service by one of clinicians on 2/7/2025. If he received financial assistance from the hospital, he could send us a copy of it or call or office to provide the information. Our office hours Monday – Friday 9:00a – 5:00p EST.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from US ACUTE CARE SOLUTIONS on my credit report. It says it was opened on 02/03/2025 for $985.00 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 04/24/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID *********
  
  There are a minimum of two charges associated with every emergency department visit: a professional charge and a facilities charge. To define the relationship of the parties involved, *** of Mecklenburg County is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at ****** ****** University City hospital. USACS is separate and distinct from the hospital.  USACS clinicians are not employed by the hospital, and as such, our charges are billed separately. The hospital can verify our connect and the use of our services as well.
  
  Mr. ***** was provided services by one of our clinicians at Atrium Health University City hospital on 11/08/2023. Due to the age of the account, we will adjust the balance.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30/2024, I received care at ***** ******* ******** emergency dept in Hollister CA. I received notification soon after that my Medicare Advantage Insurance had covered my bill with the hospital. Three months later, I received a bill from US Acute Care Solutions who contract with ***** ******* ******** providing clinicians. I called Acute Care and was told they had accidentally billed the wrong insurance? Weird, but ok…they said they would re-submit the bill. A month later I checked online and it said I had no current bill with Acute Care Solutions. Now 6 months after the date of service I have received a new bill. I called them again and was told they can’t get a response from my insurance Co. I then called my insurance company and they said the claim was paid way back in December of 2024. After reading all these complaints, I’m pretty sure I can see what’s coming next. Why is a company like this allowed to operate legally in the US? Better yet, why would my local hospital continue to contract with them? They are losing substantial business because every patient they see in the ER is refusing to use this hospital a second time after having to deal with US Acute Care Solutions. I will never go there again until they get rid of this scam billing company. As for Acute Care Solutions, if my bill is not immediately deleted (BEFORE being sent to collections), I am going to organize a class action lawsuit. Please don’t bother with the form letter you have sent to others on this site. I know there are two bills…etc. Just stop whatever scam you’ve got going and fix my bill! Noncompliance to my request would not be a good choice.

  Business Response

  Date: 04/17/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant ********.
  
  This concern has been escalated to be reviewed by a supervisor. They will reach out directly once the review has been complete.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. US ACUTE CARE SOLUTIONS ACCOUNT no.: **** DATE OPEN: 10/01/2024 BALANCE: $985.00

  Business Response

  Date: 04/10/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID ********
  
  There are a minimum of two charges associated with every emergency department visit: a professional charge and a facilities charge. To define the relationship of the parties involved, ****** ****** Emergency Physicians is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at **** ***** ******* ******. USACS is separate and distinct from the hospital.  USACS clinicians are not employed by the hospital, and as such, our charges are billed separately.
  
  
  The date the account was opened with collections is not the same as the date of service. Our records indicate that Mr. ****** was treated by our clinicians at **** ***** ******* ****** on 8/21/2023. To release information and to provide the best solution on Mr. ******** account, he will need to complete the attached HIPAA authorization, or Mr. ****** can also call us at ************* Our office hours are Monday – Friday 9a-5:30p EST.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond. 
  
  Sincerely,
  US Acute Care Solutions

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have ** ********, My daughter was taken to the ER, and we were sent a bill for $589.41 after our insurance was billed and the account paid

  Business Response

  Date: 04/07/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/*********
  
  There are a minimum of two charges associated with every emergency department visit: a professional charge and facilities charge. To define the relationship of the parties involved, *** ********* ***** ** **** is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at *** ***** **** ******. USACS is separate and distinct from the facility.  USACS clinicians are not employed by the facility, and as such, our charges are billed separately.
  
  Our record indicates that Ms. ****** was seen and treated by one of our clinicians on 10/15/2024. The health insurance was billed but was denied stating to bill another carrier. She can contact her insurance to find out the coordination of benefits.
  
  Ms. ****** can contact our office if she has any questions or concerns. Our office hours are Monday – Friday 9:00a to 5:30p EST.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill on February 16 from this company, claiming it’s for a hospital service that took place over six months ago. I attempted to contact them for clarification, but they have not responded. Now, the account has been sent to collections, yet the collection agency also lacks detailed information. the company never answer their phone number for help ************  Why did it take so long for this company to issue the bill? I also need to verify whether this bill was already paid by me in the past. I’m requesting supporting evidence from the hospital or service provider to confirm the validity of this charge.

  Business Response

  Date: 04/07/2025

  
  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/********.
  
  There are a minimum of two charges associated with every emergency department visit: a professional charge and facilities charge. To define the relationship of the parties involved, ********* ******** ********** is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at ****** ******** ******* USACS is separate and distinct from the facility.  USACS clinicians are not employed by the facility, and as such, our charges are billed separately.
  
  Our records indicate that Mr. *********** was treated by our clinician on 6/22/2024. Mr. *********** also stated he attempted to contact us but haven’t gotten any response. He did call and spoke to one of our representatives on 4/2/2025, multiple correspondence was sent to him to let him know of the balance he has. A copy of the bill was also mailed out to Mr. *********** on 4/2/2025.
  
  If Mr. *********** has any more questions or concerns, he can contact us at ************. Our office hours are Monday – Friday 9a-5:30p EST.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Acute Care Solutions sent me a bill for $1025.88 with a discount of $153.88 for a total of $872. The Bill ID is **************. The account number is ********. I have never heard of US Acute Care Solutions and have never provided informed consent for their services. If they are billing me separately for medical care that was received at a hospital ED, then they should be billing my insurance company like the hospital that they staff. The hospital has my insurance information, so if they are integrated, then why doesn’t US Acute Care? Every single other health care provider that I have ever consented to receive medial care from has my insurance information. The fact that this company does business this way is indicative of fraud or a scam.

  Business Response

  Date: 04/07/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/*********
  
        There are a minimum of two charges associated with every emergency department visit: a professional charge and facilities charge. To define the relationship of the parties involved, ********** *********** ********* ********** is part of a larger clinician group, US Acute Care Solutions, that provides emergency clinician services at *** ******* ******** ******** ******* ******. USACS is separate and distinct from the hospital.  USACS clinicians are not employed by the hospital, and as such, our charges are billed separately.
  
  Our records indicate that Mr. ******** was treated by one of our clinicians at *** ******* ******** ******** ******* ****** on 1/27/2025. We did bill Mr. ********** health insurance, but they denied the claim stating to bill another carrier, hence why we reached out to him.  To release further information and to provide the best solution for Mr. ********** account, he will need to complete the attached HIPAA authorization, or Mr. ******** can contact us at ************. Our office hours are Monday – Friday 9:00a – 5:30p EST.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions
  

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received three bills from USACS, each in the amount of 985 USD, totaling 2,955 USD. I have provided my insurance information multiple times, both through my account online and via phone. This information is also available from the hospital. Despite assurances from USACS that the claims would be submitted to the insurance company, they have not been processed. I request that the claims be submitted to the insurance company immediately and that my balance be cleared as soon as possible. Please contact the insurance company directly to resolve this matter as I will be leaving the United States permanently.

  Business Response

  Date: 03/28/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID *********
  
  The bills received for $985 were notification for the same bill sent out due to the balance being outstanding. However, once the insurance information was provided the account was updated. However, it can take up 30 days for a claim to process once it is sent to the insurance company. Please allow time for the process to be complete.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond. 
  
  Sincerely,
  US Acute Care Solutions

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I contacted USACS yesterday, and they confirmed that the bills were sent to the insurance company. However, when I spoke with the insurance company, they stated that they have not received them.

  
  Please ensure better communication with the insurance company to resolve this issue. If the files were sent electronically, they should have been received within an hour. I am not referring to the entire processing of the bills, but simply confirming their receipt. Please verify with the insurance company that they have received the bills. I will consider this issue resolved once the bills appear on my insurance account.
  

  Regards,
  
  ********* ***********

  Business Response

  Date: 03/31/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID *********
  
  The account has been updated and the bill is in insurance responsibility placing the account on a hold. As this was recently billed, we have to allow time for the claim to go through the process. It can take a minimum of 30-45 days for the insurance to receive a claim and in turn respond.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond. 
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Acute Care Solutions keeps harassing me via text that I have an outstanding emergency room bill of $950. This company has my name, the name of the emergency room I went to, and is saying I owe them the same amount the provider billed my insurance. I’ve spoken with my health insurance, my medical group, AND the hospital’s billing department, who have ALL confirmed that my claim is finalized and I do not owe anything. The US Acute Care Solutions website wants my SSN to view the bill or to add my insurance, which they state they do not have any insurance on file for me. The hospital verified they do have my insurance information. I do not want to be penalized for a bill I do not owe. This fake bill needs to be deleted.

  Business Response

  Date: 03/21/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID ********
  
  Thank you for allowing us the ability to review the account. At this time Ms. ******** account cannot be located with the information provided. We cannot open the attached file in png. Please provide the patient registered demographics or contact us at ************ to further discuss.
  
  If Ms. ****** has any anymore questions or concerns, we encourage her to call our office at ************* Our office hours are Monday- Friday 9a- 5:30p EST.
  
  We appreciate you bringing this matter to our attention and affording us the opportunity to respond.
  
  Sincerely,
  US Acute Care Solutions

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill id ************** act#******** I was on Florida Medicaid at the time of service and it was active and now the company is trying to bill me for the insurance company taking back the money they paid them probably due to fraudulent charges I need these people to quit harassing me they have my insurance information for Medicaid Medicaid said it's active they need to just deal with Medicaid and keep me out of the equation I have contacted the *** as well

  Business Response

  Date: 03/13/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID *********
  
  Medicaid revoked their payment due to a coordination of benefits issue. Please provide updated insurance information so that we can update the account.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond. 
  
  Sincerely,
  US Acute Care Solutions

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I didn't have any other insurance at time other than Medicaid they need to refill Medicaid no other insurance info I can't give company because I got insurance after being kicked off Medicaid and I was a Medicaid patient and they can't bill me as per the agreement with Medicaid so they need to contact Medicaid and get their money
  
  Regards,
  
  ********* *****

  Business Response

  Date: 03/14/2025

  To Whom It May Concern:
  
  Please be advised that we have received your communication regarding the above-named complainant/ID ********* 
  
  We did billed Medicaid, they paid on the account then retract the money back stating to bill another carrier per coordination of benefits. Ms. ***** needs to call Medicaid to let them know she only had Medicaid at the time of service so that they can reconsider and process the claim.
  
  If Ms. ***** has any more questions or concerns, we encourage her to call our office at ************. Our office hours are Monday – Friday 9a -5:30p EST.
  
  We appreciate you bringing this matter to our attention and for affording us the opportunity to respond. 
  
  Sincerely,
  US Acute Care Solutions

  
  

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  You need to go after Medicaid I had approve and active Medicaid and you can't bill a patient under Medicaid so  you need to talk to Florida Medicaid I am not paying it whe the hospital got payed so fo after Medicaid or hospital I don't have any money to give you I an not working at moment and have bill still coming in
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  
  ********* *****