Complaints
This profile includes complaints for Voss Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my car for repair thru the warranty I purchased when I leased the the car. Voss Collision Center. (2025 Chevy Equinox) I payed for this warranty for additional protection of the exterior and interior, tires, rims, etc.
My first appointment was April 21,2025
Approximately a week later I was told my car was ready. I go pick up the car and there was still some spots on the hood that needed touch up. The manager told me they would take care of it.
Once again they tell my car is ready.
I go pick the car up and everything looked ok at first sight. Upon washing my car I noticed that the same spots that were supposed to be fixed were still there. I was told to bring my car back a third time but have not yet. At this point I’m seeking to get my out of pocket money back. As the insurance only cover $500 of the repair. The total repair of the car was $969.65.
My out of pocket expense was $469.65
I am in contact with the insurance company to try and get the original email with the original pictures of my initial claim. All I have is the after pictures and video.
Business Response
Date: 06/11/2025
The vehicle came in with a scratch and
dent repair on April 21, 2025. The
customer used their Simoniz Lease Guard policy to cover the repair. The maximum benefit is $500.00 therefore the customer
had to pay the balance of $469.65.
At the time the customer dropped off
their vehicle they inquired about touching up their rock chip damage. We
explained that touching up the rock chips would not make it look perfect. The
customer didn't want to pay to have the rock chips sanded down and fixed
because we would have to blend into the fenders. The customer requested that we
touch up the rock chips. Dealer touched up
rock chips at no expense. However, the customer was not satisfied when they
picked up their vehicle on May 6, 2025. The dealer agreed to try and add more
paint to the rock chips to improve appearance. When the customer returned on May
20, 2025, to pick up the vehicle, he had no further complaints.
On June 5th, the dealer spoke
to the customer and requested he return the vehicle for us to inspect his
concerns. The customer stated he would
be in that day but did not show up.
The dealer did not charge the customer
anything for touching up the rock chips.
The customer returned June 10, 2025,
for the dealer to assess the rock chips again.
The dealer is going to sand down the rock chips and respray the
hood. This is scheduled for June 17,
2025. This is a separate area from the scratch and dent repair. There has been no charge for the rock chip repairs.
As a result, a refund is not justifiable.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Voss Service Center repaired the water cooler line and failed to secure the engine splash shield and the skid plate. They fell off on the highway the first day he drove it. He contacted the shop and went up there. They refused to own up their mistake. These parts have to be removed to fix the water cooler line. Now we are spending $200 to purchase these replacement parts. We would just like to be reimbursed and for someone to be aware of their dishonesty.Business Response
Date: 03/27/2025
This customer brought their vehicle to us on 3/12/2025 asking us to check the oil cooler for leaks. Our repair order was written on 3/12/2025 at 7:00am. As you can see from the attached picture that was taken by the technician in the parking lot prior to pulling the vehicle in the shop, there clearly is no splash shield or skid plate on the vehicle when the customer brought it in. This picture is timestamped 3/12/2025 at 7:15 am. The customer also shared with me that they had attempted to do the repair themselves prior to bringing the vehicle to us. We are not responsible for the $200 incurred by the customer therefore we will not be reimbursing it.Customer Answer
Date: 03/27/2025
Complaint: ********
I am rejecting this response because:
The cover was clearly taken off to take this picture. You can't see the broken part with the cover on. If there wasn't a cover they obviously would have notified us and try to sell us one. Also, my husband didn't say he attempted to do it. He said that he could have done it. We only took it to Voss because it was covered under warranty, even though we still paid $530. However, we do wish we would have just done it ourselves and saved all of the hassle.
Sincerely,
******* *****Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So around august 15-17 area i sent ny car into voss to have it inspected after the inspection i was told 3800$ would completely fix my vehicle so i went ahead an paid for it on return of my car i notice the check engine light still on i also notice my gear shift has been sliced not sure why it was ever messed eith an my car still has the same problems it had when it went into the shop it was voer heating so i called they said bring it in theyll expect it again well i turn my car on an my check engine light is blinking ive been out if work for a few weeks now i have court going on which requires an vehicle to get back and forth i have no monry to tow my car back to there shop and they wont pay for it i was also told if it isnt something they messed up id have to come out pocket an fix the new problems im completely broke with no money left after thinking they were going to completely fix my vehicle now i lost 4000$ an lost my car i still owe 16000$ on im in a very bad situation because of then an dont know what to do or who to contact i just need help i understand there being more wrong then what it first went in for but i shouldve been told everything wrong with my vehicle not that 4000$ fixed it an now im without a car instill owe alot of money on soneone please help meBusiness Response
Date: 09/12/2024
The customer came in on 08/12/2024 with several complaints. The coolant was leaking and engine overheating, the check engine light was on and they wanted a price on a battery. We inspected the vehicle and found many issues. The coolant surge tank and water pump were leaking. It had 4 different diagnostic trouble codes for different issues.The vehicle also had several oil leaks. The customer approved all repairs and when the work was completed the vehicle passed a test drive and was returned to the customer on 08/26/2024. On 09/09/2024 the customer called and said his check engine light has come on again. We advised that we would be happy to take a look at the vehicle right away and we would not charge the normal diagnostic fee since it was recently worked on. We also advised that once we diagnose the problem we would determine if it was something we did incorrectly or if it was another issue that has come up. If we are at fault we would take care of the cost and if it was something new we would provide him a cost estimate. The customer was uncomfortable driving the vehicle to our shop and wanted to tow it in. I advised that if we were at fault we would pay for the tow and if it was a new issue then the customer would be responsible for the tow. At no point did we ever represent to the customer that we "completely fixed" his vehicle. A 9 year old car with 114,000 miles can certainly develop issues at any time.Customer Answer
Date: 09/13/2024
after i made this report i was told not to come back so whatever they just said in that message was complete rubbish im going to be contacting lawyers and sueing this is unacceptable i want in contact woth the owner of the dealership i was either my car fixed or my money back this is not resolved they said something nice to look good for you guys an turned around did the opposite told me im mot aloud back on property cant call em or go there my lawyers will be reaching out
Complaint: ********
I am rejecting this response because:
Sincerely,
***** *******Business Response
Date: 09/16/2024
Customer was encouraged to return the vehicle to the dealership so that Voss could diagnose vehicle. Since legal action has been threatened there will no further communication through the Better Business Bureau.Initial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/02/24
11/03/23
10/02/23
06/01/23
03/15/23
12/19/23
11/08/22
08/02/22
07/02/22
06/27/22
05/03/22
11/17/21
07/12/21
05/07/21
03/06/21
08/22/20
03/13/20
02/26/20
12/31/19
11/30/19
08/16/19
06/10/19
04/27/19
Paid the business unknown amount of $8,854.12 in repairs due to Service Advisors being dishonest about needed repairs. Asked that two Service Advisors that were dishonest not be involved with repairs. Request was ignored.
The business is committed to high integrity and honesty and failed to meet the criteria.
Disputing unnecessary charges, which would be an estimate due to not being aware of dishonest Service Advisors until checking my own records.
Service Manager has refused to return multiple requests for call backs. Repeating said he would talk to and discipline Service Advisors.Business Response
Date: 05/09/2024
The customer came in
on 01/05/2024 with a check engine light on. Customer authorized Voss to replace
a faulty catalytic converter. The repair cost was $1,941.00 which included a
$290 discount. Voss provided a multi-point inspection and checked the vehicle
for needed maintenance items. Voss advised the customer that based on the
mileage of the vehicle it was overdue for spark plug replacement, if the repair
had not been previously done. The customer became upset because Voss had
replaced the spark plugs about 5 years ago. Unfortunately, Voss
cannot retrieve detailed records from our system that far back. The
customer thought we were trying to sell unnecessary work and
didn't understand why Voss didn't have that history available. Voss did
not replace the spark plugs again and continued to follow the manufacturer's
recommended maintenance schedule.
The $8,854.12
appears to be the cost of every repair completed since 2019. Customer authorized
each of these repairs, repairs were completed and billed as authorized. At each
service visit the customer was provided a detailed explanation of the repair
and explanation of the charges.
We are not making
any refunds or billing adjustments nor are we discipling our service advisors
as they have done nothing to warrant any of these requests.Customer Answer
Date: 05/10/2024
Complaint: ********
I am rejecting this response because: they once again are lying about the facts. I called back and they told me when the spark plugs were replaced. The Service Manager gave me that information which is available in their records.As for not being able to go back 5 years, once again Voss is lying. They gave me a printout of records going back 5 years (2019). The other records are archived. I was told this by a service advisor.
The other service, I asked that the Service Advisor not be assigned to my car because it had already been performed. I spoke to the Service Manager, and he told me he would call the Service Advisor, and discipline him to make sure he was appropriately checking previous records.
These practices are not rare. That is why Voss Chevrolet has a one-star rating with the BBB.
Sincerely,
********* ****Business Response
Date: 05/14/2024
Voss did not lie. Our system shows the vehicle service
records however after 48 months the system states “Repair Order Purged from the
System” and does not show any repair details.
The service advisor has to go back to archived hard copies
in storage to get the details. This is not possible when the service advisor
has customers in the service drive.
As previously stated, each service visit customer was
provided a detailed explanation of the repairs and an explanation of the
charges which customer approved. Customer has never been billed for any
unauthorized services.
Voss Chevrolet has been awarded the Better Business Bureau
Torch Award, the highest award the BBB awards for integrity.
Calling Voss liars will not get anything resolved. There is
nothing more we can add to this issue.Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 6th, I dropped my 2018 Jeep Cherokee Limited to be repaired from a rear in collision. During the process I received little to no to poor communication with ******. I kept getting automated text messages on where it was and that the vehicle would be ready. I get a message today it is ready and I go to pick it up and I signed all the paperwork and go to start my car and it doesn't start, I go back inside and then I am told that that they had issues starting my car along with several others, none of this was EVER communicated to me. Common sense would have been to start my car or call me and let me know so if it was a battery issue I could have it replaced. I was told the technicians don't drive the vehicles which is not what I asked, but common sense would tell you if a person's vehicle has been sitting for almost a month it wont start. ****** proceeds to argue with me back and forth and not getting the point, his communication has been poor through out this entire process. I asked them to do a oil change, so if there was any other issues in the check process, someone could have called me and said Mr. ******* we are having issues starting my car while it has been sitting there, that way the issue could have been fixed before returning the rental car. None of that was done, and ****** has the audacity to sit there and smirk and laugh like this is funny? This was my first experience with Voss Collision and they came highly recommended, however for a first time customer visit, this overall process was horrible. I have never seen such unprofessional behavior and at this point my vehicle is not fixed. The mileage reading was blinking, the parksense light warning was on, as well as several other instrument lights, NONE of which were an issue prior to me dropping the vehicle off. Now i have had to take the vehicle back, get the rental car back that I previously had, and not shut off my car in fear of it not restarting. I will not only NEVER do business with Voss Collision, but EVERYONE will know about this. I will be contacting corporate and also filing a complaint with the BBB. DO NOT take your car here for ANY service. ****** is unprofessional and does not DESERVE to have a seat behind that desk.Business Response
Date: 03/23/2023
I understand your frustration with the battery issue. We
should have more effectively communicated the battery issue instead of assuming
you knew about it. When we tested your battery after the complaint on March 2nd,
we found that the battery had a bad cell and needed to be replaced. A battery
with a bad cell will work intermittently.
The insurance company has denied the replacement of the battery as it is
not due to the accident. You have also declined a replacement battery. If you
would like, we can replace the battery for $291.59. A new battery should also
take care of the lights that you are seeing on the dashboard blinking due to
the weak battery. As far as the communication we do not send text messages on
where the vehicle is during the repair process per the customer’s request. Please
contact me directly with any other concerns you have or if you are wanting us
to replace the battery for you. We do appreciate your business and we want to
make sure we take care of all of our customers.
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