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Business ProfileforAdena Health System
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 272 Hospital Rd, Chillicothe, OH 45601-9031
- BBB File Opened:
- 4/2/1990
- Years in Business:
- 129
- Business Started:
- 6/29/1895
- Alternate Business Name
- Adena Regional Medical Center
- Adena Greenfield Medical Center
- Adena Pike Medical Center
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Ms. Pam Ramsey, Patient Advocate
- Mr. Patrick Higgins, Director Integrated Communications and Brand
- Mr. Jason Gilham, External Communications Manager
- Mr. Lyndon Christman, CEO
- Mr. Francis G Albarano Jr., Incorporator
- Ms. Jean Harral, Patient Advocate
- Contact Information
Principal
- Mr. Lyndon Christman, CEO
- Mr. Francis G Albarano Jr., Incorporator
- Ms. Jean Harral, Patient Advocate
Customer Contact
- Ms. Pam Ramsey, Patient Advocate
- Mr. Patrick Higgins, Director Integrated Communications and Brand
- Ms. Tobi Cox, Billing Manager
- Additional Contact Information
Phone Numbers
- (740) 636-1650Other Phone
- (740) 335-1210Other Phone
Email Addresses
- Primary
- (740) 636-1650
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in August of 2023 I had a procedure done at Adena. When I was sent the first EOB from my health care provider they told me I did not owe anything (0.00).
Unbeknownst to me Adena refiled the bill and then it was processed. I did not get a new EOB from UHC so I did not know that I owed anything until November that I got a bill for 2000.00 I played phone tag with everyone trying to figure out what was happening. I asked Adena to put the bill into their escalation department in February. They called and left messages for me and I will call back and everytime I did it would go straight to voicemail. I asked for an email address so that I could keep a running record in print and they refused. I called over and over and over and finally they put me in touch with someone one April 4th which was ******* *****. He told me that my bill was sent to collections. I asked why since no one from the escalation department had ever talked to me in person. He said he would try and pull it back from collections.
In the meantime I filed with the Attorney Generals office and since Adena refused to work with the complaint the bill still lies in collections. They refused a face to face meeting and to give me an email address to start a running record. All I want is the bill pulled back from collections so that it does not effect my credit score and so that I can pay it.
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amber L
08/01/2024
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