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ComplaintsforAdena Health System
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in August of 2023 I had a procedure done at Adena. When I was sent the first EOB from my health care provider they told me I did not owe anything (0.00).
Unbeknownst to me Adena refiled the bill and then it was processed. I did not get a new EOB from UHC so I did not know that I owed anything until November that I got a bill for 2000.00 I played phone tag with everyone trying to figure out what was happening. I asked Adena to put the bill into their escalation department in February. They called and left messages for me and I will call back and everytime I did it would go straight to voicemail. I asked for an email address so that I could keep a running record in print and they refused. I called over and over and over and finally they put me in touch with someone one April 4th which was ******* *****. He told me that my bill was sent to collections. I asked why since no one from the escalation department had ever talked to me in person. He said he would try and pull it back from collections.
In the meantime I filed with the Attorney Generals office and since Adena refused to work with the complaint the bill still lies in collections. They refused a face to face meeting and to give me an email address to start a running record. All I want is the bill pulled back from collections so that it does not effect my credit score and so that I can pay it.
Business response
05/17/2024
*************************
I have reviewed this complaint and I had sent a request to pull the account back from collections per patient request. My request was denied because the patient was made aware that the balance was correct on 2/28/2024. I also pushed back on the denial, and that the push back was also denied. Please see the attached thread.
Thank you!
*******
******* *****Initial Complaint
04/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
***** ******** got X-rays done at Adena Hospital in Washington Court House, Ohio. ******** paid $1323.94. Secondary insurance, ****** ** ***** paid the balance due which was $264.79. I have talked to Adena billing department 4 times and they have validated that ****** ** ***** sent the check for $264.79 and they had received it but it had not been applied to or processed yet to pay the balance due of $264.79. I have talked with ****** ** ***** twice and they have validated that the check for $264..79 has been sent to Adena. I am now getting emails from *** ******** saying we still owe them $264.79 for their services. I’m still getting bills from Adena saying we still owe $264.79. I want this resolved because I don’t want to be turned over to collections.Business response
05/05/2023
Complaint ID: ******** has been resolved. The balance is now at a $0.00 balance.Customer response
05/12/2023
On Fri, May 12, 2023 at 12:04 PM '***** ********' via Dispute Resolution - Shared Inbox <[email protected]> wrote:
I have sent the form you asked for and it was signed. Adena requested that I have Mutual of Omaha fax the EOB to them again validating that the bill has been paid. That was done. I am still getting a bill from Adena saying I owe that amount. I do not know what is going on or what the problem is. I have done everting I have been asked to do.
Could you please call me ###-###-#### and let me know what is going on. ********* *********** sent this email to me. I am so frustrated.
Thank you,
***** ********
Sent from my iPhoneInitial Complaint
10/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Adena Health System account number ********** On 7/22/2022 I received medical treatment at Adena Regional medical Center. I have health insurance through my husband's health insurance plan, Aetna. Several tests and procedures were performed with one of the items billed to Aetna was for Urinalysis, Auto. W/Scope ***** in the amount of $15.12. In the Explanation of Benefits (EOB) of our health insurance I received from Aetna, they did not pay this fee with a note under the column, pending or not payable, remarks, (6) "You do not have to pay this. Your plan covers charges we find to be reasonable and appropriate. This service is included in the overall fee of another procedure or is usually not done at the same time as another procedure on the same day." After receiving a initial bill for this $15.12, my husband telephoned their billing department and explained what Aetna's EOB said concerning this fee and that we did not have to pay it. After receiving a 2nd notice, my husband mailed a copy of the EOB with a note that we did not have to pay it. Today, 10/29/2022, we received a 3rd notice marked URGENT. With a note that the account is seriously past due. Unless payment in full is received by the due date, your account will be referred to a collection agency. The date listed on the due date is AMOUNT NOW DUE. It's my understanding that for Adena Regional Medical Center to be listed as an Aetna "in network provider" they agree to the terms of payment from Aetna. I would request that Adena agree to the explanation from Aetna and that this procedure is either not payable or was included in the fee for another procedure and that I am not required to pay the $15.12 in question.Customer response
02/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
Carla Cox
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Contact Information
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.