Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product wouldn't hold, contacted Gorilla glue and explained my situation. Glue wouldn't hold 2 pieces of aluminum together, just fell apart after 12 hours. Also, the mixing container glue was not even hard. The agent started building walls and using every tool at her disposal to not warranty this product. I've used Gorilla glue for years. Even purchased several of the Gorilla ladders. Never again will I spend a dime with Gorilla company. I perfectly understand the agents questions, but to immediately build walls is not acceptable. No more business from me.

  Business Response

  Date: 08/07/2023

  We appreciate the opportunity to try and resolve a consumer complaint about a product made by The Gorilla Glue Company.

  It was presented to us that the consumer used Gorilla Epoxy, and when asked for more information about what the Epoxy was used on, we were told it was an intake manifold.  We advised that our products were not designed to be used on automotive parts such as an intake manifold.  We also asked questions around the use of the Epoxy to ensure how it was used matched the directions on the package.  Adhesives are successful if used properly, meaning on the materials it is designed for and if used correctly.  There was no intent to put up walls, it is our attempt to fully understand a consumers application so we can provide our professional technical advice to ensure success with our product.

  We were advised by the consumer that he did return the product to **** ***** and was provided a refund, which we are happy to hear.

  Regarding "Gorilla ladders," The Gorilla Glue Company manufactures adhesives and tapes, and not ladders.  There may be other companies that use GORILLA in the name of their products.
  

  We are happy to assist consumers with recommendations and guidance for the best product for their project.  Please feel free to contact us for future technical support.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* ****

   

  Customer Answer

  Date: 08/08/2023

  After dealing with the customer service representative, it was without doubt she was building walls using every tool to not admit defective tube of adhesive. Customer rep then assured me that you cannot use this product under a high heat condition such as engine related repairs. Needless to say, that is a true statement, however, this engine is on a stand out of a vehicle when the product failed to adhere to a small piece of aluminum. I returned the item to where I purchased/ **** ***** and received a refund, funny the cashier informed me that's not the first Gorilla glue epoxy that was defective. Purchased ** weld and finished repair, drilled and tapped threads straight into repair with "no issues whatsoever". I've used Gorilla adhesives before with good results. After this event I will never endorse or purchase another Gorilla product. Consumers need to listen to these concerns. The response from the rep wants you "to believe" they were only trying to get information to ensure the product was used correctly. Her tone was abrasive and condescending. Gorilla corporation should listen to the conversation, this rep needs to cool it and take care of customers. Glad I don't attend their weekly meetings, folks like my rep need serious training. At what it would cost Gorilla for a replacement or refund is beyond me. Thanks BBB for helping me on this matter.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an 8 oz bottle 6 months ago. I cut off the top end and tried to use it, but no liquid came out. So I cut the bottom off, but no glue came out. Upon closer examination, all the liquid inside had hardened. I had the same problem with a little bottle 2 years ago, but I didn't have time to file a claim. I hate this kind of work because it's not about money, it's about taking up my time. However, thank you that your product is made in the USA.

  Business Response

  Date: 08/01/2023

  The Gorilla Glue Company is in receipt of the consumer comment regarding a bottle of glue that has dried up.  We are in communication with the consumer to review details of why the polyurethane adhesive may have dried up, what can be done to prevent it, storage information, and learn more about his projects to determine if there is a better glue recommendation we can provide.

  A voicemail message was left asking for a call to our Consumer Affairs Team so we can better assist, and are awaiting for the return call.

   

   

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a bottle of Gorilla Super Glue a while back and put it in my desk drawer for when needed. I went to use it today and right out of the never opened package it was dried up and useless. I contacted the company and after providing them with all the info except my blood type they told me it was 3 year old and has a shelf life. Seriously?? I've never heard of a shelf life on unopened glue before. NEVER, and I'm not in my teens. It was kept in a climate controlled office. Nowhere on the package does it state it's like a banana with a short shelf life. What a horrible product

  Business Response

  Date: 07/19/2023

  A representative communicated with ***** and obtained information about the bottle of Super Glue.  Based on the coding from the bottle, it was manufactured in 2019.  Adhesives, like many other products, do not have an endless shelf life. Over time, adhesives will either harden in the container or they begin to lose their effectiveness.  The useful life of Gorilla Super Glue can vary due to many factors, such as storage conditions, temperature, and humidity.  Moisture from the air, even if it is kept in a drawer, can get into the bottle and cause the adhesive to setup and harden.
  
  Since the product had been purchased a while ago had never been opened, it indicates that there is not a frequent need to use the glue.  We recommend that if you are not a frequent user of Super Glue, to use our 3g tubes, so a package of Super Glue tubes is being mailed to the address provided.

  Please keep in mind when purchasing any type of adhesive that they are best used within a reasonable amount of time from purchase date.

   

  Sincerely

  Theresa

  Gorilla Glue

  Manager, Consumer Affairs

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.   While I appreciate the small offer, no, I've NEVER had a bottle never opened glue go bad in my life, and I'm almost 60.  The product is just poorly made.  Just look at all the other similar complaints.  It's pretty clear. The company needs to improve the quality of their poorly made product
  
  Regards,
  
  ***** **********
  

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's where I am with Gorilla's™ "Incredibly Strong" mounting tape: They say they haven't tested the specific application, so there's nothing they can do. HOWEVER, the (60 lb, 2-sided) tape DID NOT ADHERE TO ITSELF. They refuse to provide me a way to send it back for quality control. They're selling tape without any adhesion. They refuse to do anything about it. There's hundreds of people on Amazon with the same experience as me. This is clearly a scam. All their tape should have adhesion, not 90% of it. If the tape comes without adhesion, there should be some sort of replacement or refund.

  Business Response

  Date: 03/28/2023

  The Gorilla Glue Technical Team reviewed the information provided regarding how the product was used.  The reason the Gorilla Mounting Tape did not work as expected,  is due to the substrates of the lid for the bucket.  Based on what was provided, we assume it is made of a type of plastic that the product is not recommended to be used on (as indicated on the label).  On multiple occasions we attempted to obtain additional details of the project; unfortunately, limited details were provided.  The Gorilla Glue Company places the highest importance on the quality of our products, and we have not had any issues with lack of adhesion for our Mounting Tape products.  Based on the information we were given, it appears to be misuse of the product, which compensation is not offered if not used according to product instructions.

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Your product requires advanced understanding of chemistry at the post-graduate level. The fact that it's advertised as adhering to plastic, while it doesn't actually adhere to most plastics is farcical. Your marketing of the precise adhesive force of the product, when that force is actually a function of the length of product in the package, is deceptive. Your insistence that the tape must be used precisely as instructed is contrary to everyone's experience of using propose designed tape for other adhesive purposes; duct tape, masking tape, electrical tape, etc. The fact that anything called tape cannot be made to adhere to itself (sticky side to sticky side) is unbelievable. Consumers believe the advertising that your tape is "incredibly strong." This is simply not true. You need to either stand by your product and offer an unconditional guarantee or clearly label the product as "less adhesive for most applications than most tapes."

  
  Regards,

  
  ***** *********
  

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 18oz bottle of Gorilla Glue Original for about $20 at Lowes in the last week in August 2022. I was planning on using it for a large project at home but the weather didn't cooperate. Well the weather is looking good now so I decided I would tackle this project. When I grabbed the glue from my hall closet it was completely hard. The bottle was and still is unopened and stored inside. I contacted Gorilla Glue via email and they were unwilling to help me. They first stated that I should buy smaller containers if I plan on storing them. They did confirm that the shelf life is over 1 year for me. I let them know the container was unopened and even provided photos. The then asked for a black vertical number printed on the side. I replied with the request and information me that it was made in 2015. I then asked how a customers were supposed to know this. When we go to the store and pick something up from the shelf we expect the product to be good and fresh. There is no use by date nor a manufactured date and which a customer can read. They replied with if I decided to purchase again I could always contact them to find out when it was made. How inconvenient is this actually. Who is going to call a company to find out when a product was made if they could even get that information. They replied back to my email after I asked about how to identify the date and they asked if I had a receipt which I can send a picture of. I replied with I don't have a receipt from a product I purchased 7 months ago. They claim that they are unable to help me without this. The bottle does not state anywhere on if that if you have a issue or concern, save your receipt. Most proof of purchase just requires the barcode. I feel that if I did provide a picture of the receipt that they would want me to provide something else. I just want a new bottle to replace this bad one. Attached are the email response from Gorilla Glue. I did get upset with them and it shows. Just want my 18oz bottle.

  Business Response

  Date: 03/27/2023

  Gorilla Glue phoned and left a message for our call to be returned so we could discuss the issue reported.  We did receive a call back and the matter has been resolved to the consumers satisfaction.

   

   

   

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. If I don't receive the items promised through the mail, I will notify the BBB. Thanks again for all your help.
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jan 3, 2023 contacted gorilla glue because i had purchased their gorilla clear tape that would hold up to 15 lbs. i was using it on a dry surface to mount solar lights to the side of my garage. the lights weighed less than 2 lbs each. i didnt want to drill holes in my garage. one completely fell busting as result of the failure and the second started to fall and i removed it. i emailed gorilla with my concern. answered all their questions. the last and only correspondence i received was on jan 3, 2023. i tried to reach out a few more times via email with no response. i would also like to address that gorilla glue is a great product, however the squeeze tubes puncture before all product is used and it dries out. i currently have 3 wasted tubes of gorilla glue as a result of this. i would simply like a replacement of 3 gorilla glue clear glue in the gray tubes and one gorilla glue mounting tape. i tried to reach out to gorilla glue and they never resolved my issue. thank you and hope to continue business with gorilla products.

  Business Response

  Date: 03/03/2023

  Hi, thank you for your message.

  We are happy to assist in resolving the issue you reported.  A voice mail message was left for you on February 27, 2023 asking for a return call.  We have not yet heard back, so please contact us at ###-###-####.

   

  Thank you

  Theresa

  Manager, Consumer Affairs

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The glue id good but the shelf life is bad on your wood glue and i kept it up side down in a worm place am trying to get a replacement gor the wood glue i bought. Signed ed girling

  Business Response

  Date: 11/30/2022

  Hi **, I am glad to hear that you like Gorilla Wood Glue!  Your report stated that the shelf life is bad, and we would like to get more information about your bottle of glue.  If you would kindly call us at ###-###-#### and provide #******, a Gorilla Glue Specialist will be able to assist you.  Our business hours are Mon-Thu 8am-5pm and Fri 8am-12pm EST.  Please have the bottle available at the time of the call.

   

  Sincerely,

  Theresa

  The Gorilla Glue Company

  Manager, Consumer Affairs