ComplaintsforBidFTA

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an X Rocker gaming bed labeled as “good condition”. Over half the bed was missing. It had a few rails in it. Good Condition doesn’t mean may be missing half the contents. It doesn’t matter what I paid for it, it was false advertising. I redid an entire room in house for this bed, and I don’t even have half of it. Half the hardware was missing too. Which I could’ve gone out and bought, but I’m spending the money on half the bed that wasn’t in the box. It was the original box and looked to be in great shape. But, I’m highly pissed off that I was sold a bed that by their meaning was all there, but may have a few dents or missing hardware. I was willing to deal with that. What I’m not willing to deal with the fact that it should’ve been labeled “as is” not good condition. I do not want a refund, I want the bed!! The one I was told was all there.

  Business response

  07/25/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  Being familiar with these terms is very important as to how the item’s condition is assessed.  

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  Doing a google search for this item, I was able to see within a couple of minutes that it shipped in 2 boxes.  There was only 1 box photographed on the listing, therefore I would know that the item was incomplete.  Other bidders must have done this search as well which is why Ms. ***** won a $600.00 bed for $37.50.
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ***** did not inspect the item before leaving the location.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. 
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  They would not know how many boxes an item ships in, unless it is obviously printed on the box and they do not know all models of the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ***** with a refund for her item.  
  
  
  

  
  

  Customer response

  07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The item in the box was not the item that was advertised. The item in the box was also broken and unusable. I am quite upset as I was also charged a premium surcharge. Please refund my account. I have included a picture of what was inside said box. The invoice number was ********. I would also be happy to accept store credit as well.

  Business response

  07/24/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** **** did not inspect the item before leaving the location.  He apparently opened it at home and then filed a BBB complaint that the item was not what it was listed as.  Because the item was not inspected at the location, there is no way to prove it is the same item they picked up.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  
  We are unable to assist *** **** with a refund for his item.  

  
  

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I began purchasing items from Bodfta on April 27,2024. I immediately had billing issues and discussed that with the customer service and manager on site at the ********* ******* location: they explained it is “ ew “ and will take a bit and asked to be patient for the refunds to be issued . I asked weekly and was told the same thing that there are millions of refunds waiting to be issued . I have emailed , called . Recently spoke to the manager and he said it was a cashier issue. I need my account resolved and an explanation . Immediately .

  Business response

  07/15/2024

  *** ****** emailed in to the Support Agents multiple times inquiring about different issues.  

  Her last email was about multiple refunds and did not contain any information for the Support Agents to look into.  She was asked to provide the auction numbers of the items that are needing to be refunded so they could look into it.  She has not provided that information as of yet.  

  If *** ****** could send an email listing- no screenshots- the auctions she's expecting refunds for, the Support Agents will be able to assist her.  

  The latest email has been attached. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently won an auction for a graphics card at the ****** warehouse for $140 ($170 with taxes and fees). It was listed online as a **** ** and was listed in “Good Condition” which is stated as the following- Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. The item that I received wasn’t a **** **, but a broken, out-of-warranty **** **. It had no visible damage other than some bent pins, but it immediately artifacts and crashes upon startup in any PC. I tried reaching out to customer support, but their phone number is disconnected and the employees that I contacted via email (Kristi and Deborah) both refused to issue refunds because of the following: “All items must be inspected. If it is an item that is difficult to inspect, such as something requiring a monitor, fuel or water to test, that is something you need to take into consideration when bidding on it. Once an item leaves the location, it is ineligible for a refund.” I had no way of knowing that this item was broken. On top of that, it was not the model that I purchased, and they are blaming me for them selling an incorrect, broken, expensive GPU. Do they expect me to bring in an unfinished PC I am in the middle of building, set it up in the store, make sure everything powers correctly, hook it to a monitor AND make sure there are no technical issues? It’s impossible to tell without specifically having the right motherboard, which they obviously don’t have on site. I will not be having any further business with this company unless this issue is rectified, and if the emails are any indication, it won’t be.

  Business response

  07/10/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ********** did not inspect the item before leaving the location.  He opened it at home and then emailed in that the item was not what it was listed as.  Because the item was not inspected at the location, there is no way to prove it is the same item that was picked up.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  

  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ********** with a refund for his item.  
  

  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Okay, so every auction I have ever participated in, if you are buying furniture, if it is in boxes and not all are included, the MAIN description says, box 1 or 2, 3 of 3 or so on if it is not all there So you can clearly see it looks as if it is all included as it's main description doesn't say otherwise. (WHERE IT IS SUPPOSED TO). I get over there to get my couch so my child has something to sit on and there is only 1 box and not 2. Not even all there and when I was bidding on it, it didn't state that on the main description again like it always does and has. So I told that man I'm not taking a half of a couch I got all my other stuff and left and checked out because wasn't nothing that they stated that they could do I contact customer service they won't help me either it was a very deceiving act on their part and it's not right to try to scam single mothers with no income out of a little bit of money that they do get because they're not honest in the main bidding description so I didn't take it home. They should have informed the betters on the main description that it always not there which they did not do! BBB I am sending you a picture of the exact item with the description that I was bidding on and I'm sure that it will look like to you as well that the whole item was there because if it's not it's supposed to be listed right there and under the blue writing and complete set and it does nowhere on that description say that it's incomplete and I don't appreciate the deceiving Acts as loyal as I have been to them! Especially as a single mother to a toddler that is severely struggling to make it in this world. Then customer service doesn't even try to listen or understand what is happening. Once again my argument here is where I am actually in the right it's under that blue writing or anywhere right there under that description does it say it's an incomplete set it doesn't say box one of two or none of that on that main better description. I left it there!!

  Business response

  07/09/2024

  
  Our lotters are not experts in the products they are listing.  They would not know how many boxes an item comes in (unless it's obviously printed on the box) they do not know models of freezers, equipment or furniture.
  They list well over 100 items a day and do not have time to closely inspect the item they are listing.  
  They will take a quick look, assign a condition description to the item,  photograph the item, and scan the barcode to populate the fields in their lotting program.  They do not test items or inspect them for parts or completeness
  However, in this case, the fact that there are missing boxes was written in the auction listing.  In the item description, in the place where all additional info is added by the lotters, it clearly reads “Box 1 of 2 Only”.  That is why the sectional sofa sold for $27.50.
  The customer’s complaint isn’t that it wasn’t listed, it’s that it wasn’t listed where she thinks it should be listed. 
  Because the item wasn’t lotted incorrectly and that the numbers of boxes was disclosed in the auction listing, we are unable to assist Ms. Pettiford with a refund for her item.  
  Attached is the screenshot of the auction listing and *** *********** email to the Support Staff.
  
  

  Customer response

  07/09/2024

  Better Business Bureau:
  No, sorry, not where its supposed to be. This isn't the first time. They did the same thing on another sectional that wasn't marked in auction as incomplete and they refunded me for that so BBB why is this auction any different? They make enough money where they shouldn't need to rip off a single mother. See down at the bottom. Refund! Same exact thing happened. Incomplete thar wasn't marked where it was supposed to in the auction!! Not where I wanted it but where it's required to be the employee told me that's why she refunded that one just not to long ago. Reoccurring issue where refund for the 130 was alright the first time now I am fighting over 33 because some company can't do whats RIGHT
  
  Regards,
  
  ********* *********
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bid on an auction item labeled Brand New. Item required 6 hours charging to test. Once tested was not functional, would not power on. Thus not as described in the post. Requested refund and was told I would have had to test at facility during pick up. They do not provide a place to charge for 6 hours and test. Yet they insist all sales are final and that their false advertising does not impact their no return/refund policy.

  Business response

  07/05/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  

  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ***** did not inspect the item before leaving the location.  He apparently opened it at home and then emailed in that the item wasn’t working.  Because the item was not inspected at the location, there is no way to prove what condition it was in when it left the warehouse.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  There are electrical plugs available for bidders to plug in and test their items.  A massager doesn’t need to be charged a full 6 hours in order to ascertain the condition of it.  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  

  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ***** with a refund for his item. 
  

  
  

  Customer response

  07/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Item was listed as Brand New yet was not in the advertised condition (using their own description).

  They state inspection should be done before you leave the facility however they provide no area for this activity or means to do so. Especially as the item could not be inspected without a six hour initial charge.

  Had item performed for manufacturers inteded purpose even somewhat I would understand. The item however does not function at all, thus the advertisement of "Brand New" is indeed false (by their own description) as it is both missing parts and non functional. Even at a resale location and especially at an auction where no inspection is available prior to purchase a business must list items appropriately. Failure on their part to list items accurately and instead falsely advise a condition that is woefully inaccurate and misleading to obtain a higher sale price than woukd otherwise be obtained is an intentional scam to consumers of this business and very bad business practice.
  
  Regards,
  
  ***** *****
  

  Business response

  08/09/2024

  There are testing areas provided at every warehouse where bidders are able to inspect their items. 

  *** ***** did not inspect the item before leaving the location.  He apparently opened it at home and then emailed in that the item wasn’t working.  Because the item was not inspected at the location, there is no way to prove what condition it was in when it left the warehouse.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  There are electrical plugs available for bidders to plug in and test their items.  A massager doesn’t need to be charged a full 6 hours in order to ascertain the condition of it.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ***** with a refund for his item. 
  
  The item conditions and terms are included in my previous response and can also be found on our website. 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Basically, I bid on a whole pallet, I bid $3.20, they charged me $93. When I asked and inquired, they told me a populates the total amount once I put the bid down, so basically 3.20 Per item, however, nothing populated. I am not sure if it was a glitch or what it was.

  Business response

  07/05/2024

  
  *** ****** bid on and won a pallet lot auction item.  The pallet has approx. 23 items on it and it was listed with a multiplier of 23 Xs the bid.  
  
  When a bidder places a bid on an item with a multiplier, a pop-up window will appear that shows the final calculation of their bid.  For example, if they placed a $3.00 bid on an item with a multiplier of 23 on it, the pop up window would read something along the lines of:

  “You are bidding on 23 items, your bid total will be $69.00.  
  (3 X 23) = $69.00!
  (Unit price Xs Quantity) = Bid Total.  
  ARE YOU SURE?
  
  Then the bidder will need to verify the bid by clicking “Yes” or “No” in order for it to be placed or not.  
  This is the opportunity to back out of the bid if you do not wish to place it.  
  
  *** ****** claims he never saw the calculation, however, that would be incorrect.  There has not been any issues of the multiplier alert not working on the auction.  It seems like *** ******* did not read the pop up window before agreeing to the bid amount.  
  We are unable to issue a refund for items bid on and auctions that are closed.  We would recommend *** ****** pick up his item on the posted removal day.  They will be open the 7th from 10:00-7:00. 
  

  
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After went to bed. I went to the last date for pick up and it was close to the end of the business day and employee told me that they were almost closed and I should come back the next day and they would have the items waiting for me. The next day I came and got the items and they did not let me leave with the items because they said that the pick up time had expired even though employee the previous day told me I was allowed to pick them up. They also did not offer a refund , and just kept my money even though I was following their employees instructions.

  Business response

  07/08/2024

  Items have been refunded in full.  

  Issue addressed and resolved vis email to our Support Team.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bid on a pallet of flooring and won. I sent a driver to pick it up. When he got there he told them it was not the product he was supposed to pick up because it looked nothing like the picture I sent him. They repeatedly told him it was correct because the color name on the pallets said the same thing. The actual product AND pallet looked NOTHING like what I bid on. He brought it back with him and as soon as I saw it I knew it was wrong. I didn't even know what I was looking at. Apparently, it was industrial flooring? I tried to dispute it through my credit card company and was originally credited the whole amount. I have now been charged the amount again because my credit card company was told that since the driver took the product with him I am stuck with it. At this point, I don't even have the incorrect product because my driver wanted it out of the way and took it back to **********! I tried several times to dispute the charge through email and was told to try to sell it on ******** ****** ***** if I didn't like it. I did receive an email from ********** saying they would possibly return my money after my CC company contacted them. Even then they were only going to refund what the original bid totaled and not the extra amount you have to pay, like a buyer's premium and tax. I paid $1243.91 and they were only planning to refund $986.04. Obviously, I did not receive anything or I would not be writing this dispute. I did some investigating on their website and found the exact same pictures of the same pallet of flooring listed in several different pick-up cities. How many people bid on this same pallet? I did find the original listing and what it was supposed to look like. https://www.*********************************************************************************************************** I have attached some pictures of what I bought and what I received. Please help! I have nothing to show for my $1243.91 charge.

  Business response

  06/27/2024

  The flooring was submitted for a refund on 5/9 after the warehouse manager advised it should be refunded.  

  It looks like the bidder filed a credit card dispute on 5/8 for the item.  

  Filing a dispute will automatically freeze any refunds for that customer to keep them from being refunded twice for the item.  That is what happened on the 11th.  The refund was frozen.  

  We were unaware that a dispute was filed, there was no further correspondence about it, so when the Fraud Team responded to this transaction, they wouldn't have seen it was to be refunded so they would have submitted the evidence that it was picked up and was valid.  If they were aware of the refund, they would have just accepted the dispute.  Once the dispute is filed, we cannot issue another refund for the item. 

  If the customer would like to use this response and attachment and send it to their bank, I am seeing that there are still 37 days until a decision is to be made for it, the bank could find in their favor so their money can be refunded to them. 

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I submitted a claim with my credit card company on 4/18/24 after being told several times by bidfta customer service that I was stuck with the incorrect product.  I looked at my bank statements on 5/8 and realized I had been credited my money so I assumed there had been a resolution from my credit card company.  My driver who picked up the product in the first place took the wrong product back to the warehouse that day. 

  I did not realize the charge had gone back onto my card until 6/25/24.  I spoke with my credit card company who said they were told the purchase was valid by bidfta because it was picked up.  Someone at bidfta had to know there had been a complaint filed since the credit card company received a message in response to the complaint.

  I have to file another dispute with my credit card company and give them all the information I have found since the last time I filed a dispute.  I have to do it in writing this time which will be much more of a hassle than the first time.  I have to do all of this because someone at bidfta gave my credit card company the wrong information.  I should not have to jump through so many hoops to get reimbursed!  Could you please refund my money again?  You should see you received another payment from me on or around June 25th after my credit card company ran the purchase again.  

  
  Regards,
  
  ***** *******
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is in regards to receipt #********, Item Momcozy breast pump. It was labeled as good condition, but upon receiving the item, it is full of another persons breast milk and reeks of spoiled milk. This item is was incorrectly listed as being in good condition. Due to it being several unhygienic from bodily fluids, I am requesting a refund.

  Business response

  06/27/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ******** did not inspect her item before leaving the location.  Because the item was not inspected at the location, there is no way to prove what condition the item was in prior to leaving the warehouse.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to it leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  There are testing stations available at every location.
  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  

  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  
  We are unable to assist Ms. ******** with a refund for her item.  
  
  
  

  
  

  Customer response

  07/10/2024

  Hello,

  Attached is the receipt provided from Bidfta for the purchase of the Momcozy breast pump.

  The condition of the item is listed next to the item number. 
  

  Thank You,
  ****** ********

  Business response

  08/16/2024

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  

  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ******** did not inspect her item before leaving the location.  Because the item was not inspected at the location, there is no way to prove what condition the item was in prior to leaving the warehouse.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to it leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  There are testing stations available at every location.

  We will not be able to assist Ms. ******** with a refund for her item. 

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