ComplaintsforBidFTA

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8/17/24 I went to Bidfta to pickup my items. I received a refund for one item that I check in-store because it wasn't as described. The king bedframe I didn't check until I arrived home because it was so big and I struggled to load it. Once home while removing item from my vehicle I noticed a sticker on the bottom of the box that said 1 of 2 boxes, to my concern I removed everything from the box to discover vital parts of the bed was missing. The box only contained the headboard, metal pieces and 2 side boards. The bed was missing slats, screws, wings to the headboard, and the 2 other side board extensions. I went to speak with someone the following day and was referred to the Bidfta email to notify management. I just emailed the today 8/18/24 so understandably I haven't heard back yet. I will update regarding my refund. I spent $60 for that bed and I'm expecting a full refund.

  Business response

  08/23/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  *** ********** did not inspect the item before leaving the location.  Because the item was not inspected at the location, there is no way to prove the item’s condition when it was picked up.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist *** ********** with a refund for his item. 
  

  
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 8th 2024 I won the bidding for a zero gravity massage chair estimated value at over $600 from BIDFTA. The description said it was a WHOLE chair in good condition. Opening up the box that's when I saw it's just the part the feet go into. The whole chair is not in the box and this is not what I paid almost $400 for!!!

  Business response

  08/15/2024

  This issue is being resolved via the initial email the bidder sent in.  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The auction had an item listed as “good condition”. BidFTA specifically states their good condition as “ Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units”. The purchased item did not reflect the description given and did not work. It was falsely advertised for sale and BidFTA representatives think they can inaccurately label their items for sale. It was inspected at checkout, but their checkout stations do not have plugs for electronic devices. At first glance, it looks like it would be all right, but upon being plugged in the item does not work. This goes against directly what was descripted and they refuse to take accountability or responsibility for their mistakes of inaccuracy. How can the customer be held liable when they openly mislead their consumer from the get go and have loophole policies to intentionally make sure patrons being scammed are left with no options? If they’re going to label an item and have specifics on the condition, it needs to be accurate. When it’s not accurate they need to take accountability for that.

  Business response

  08/15/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms ********** did not inspect the item before leaving the location.  She apparently opened it at home and then emailed in, multiple times, that the item did not work.  After being sent our auction terms and the refund policy, she then claimed the location did not have any electric sockets to test the item.  That is simply untrue.  There is electricity available at our testing locations where bidders can test the items.  
  Because the item was not inspected at the location, there is no way to prove what condition it was in before it left the building.  Was it damaged in the warehouse or during transport to the bidder’s home?  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  We are unable to assist Ms. ********** with a refund for her item.  

  I am including most of Ms. ************ emails- It will only permit 4 of them and I am also including the auciton terms which include the refund policy.  

  
  

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Their “good condition” description which is also labeled on the auction does not match the items actual condition. BidFTA refuses to acknowledge or take accountability for the false advertising in accordance to inaccurate discrepancies posted by the business.

  In order to get out of being held accountable, BidFTA has created a policy which loopholes any way for the customer to check that they’ve accurately labeled the condition. They do not provide outlets to plug in electrical items on site and after patrons leave with their item to find out they’ve been swindled, BidFTA refuses to hold responsibility for mislabeling their products condition for sale! 
  

  This isn’t only unethical, but it leaves room for the company to scam multiple people out of money! If they’re checking these items to be able to label the item condition, it should indeed match the item condition. If they’re not actually verifying the item condition, why is BidFTA putting a condition at all? It’s misleading and I absolutely view it as false advertisement; I would not have been interested in purchasing a broken led sign!

  Even more frustrating, they keep responding with the condition descriptions! Clearly what they have described as “good condition” is inaccurate to the product I purchased and received. They keep saying it’s my fault as the customer that they mislead me by lying on their posting?! Furthermore, by signing up for their auctions, that somehow means I’ve also agreed to being falsely advertised to? I’ve asked them to copy me several times where in their policy I agreed to any of that; they’ve not been able to produce that information for me!

  Regards,

  
  ******* **********
  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So i have been using bidfta for a while now and have been more then satisfied . All together i have purchased over 130 items most being higher value items . But as of late its been nothing but problems and issues . I have wrote more numerous emails but only get back a generic copy and pasted message . So the first issue is when i went to pick up a rode microphone . When i went to pick up the item it wasnt in the location that it said it was . I figured it had to be a mistake and it was in the cage as i'm sure no one would put a 250$ microphone on the shelf . The packaging wasn't in a cardboard box you can see clear as day what it was . When i asked the employees one of them said that they was for sure someone stole it but i had to wait for them to look for it before i got my refund . I still have yet to receive the refund and that doesnt make up for the two hours i was there looking for it . There needs to be something done about higher value and sought after items being put on the shelves for people to walk out with . Now i am to the point where i am paranoid to even bid on anything as i could possibly be wasting my time and money . I realize the microphone is probably long gone now . with this case i would like to please receive my refund Second issue was the following day when i went to ******** location to pick up a item i had been wanting for a very long time . So i drive and hour and twenty minutes away to pick up the item go up to the worker to find out where it was located as there was no info about the location. He proceeds to tell me that the item never came and his manager told him last week that they had to many items in there inventory . So why would bidfta allow me to bid and pay for a item knowing that the item was never going to be there? . I wasted 30$ in gas and 3 hours of my time for nothing . I have yet to receive a refund for this item . hoping to at least get a credit to offset the frustration and money wasted on gas . This is not right

  Business response

  08/16/2024

  Unfortunately, items can go missing in our warehouses from time to time.  While we make every effort to have the items available for our bidders to pick up on their removal days. Things that are out of our control such as items being misplaced, moved, stolen by others in the warehouse can happen.  
  When that occurs, the bidder is asked to report their missing items to the check out staff ant they will place the item on the “Missing” list where it will be looked for.  If the item isn’t located within the 4 business days after their last removal day, it will be automatically refunded by our system.  If it is located, it will be marked as found and an email will be sent to the bidder.  
  I am seeing that both of Mr. Foley’s items were refunded.  The one from the ******** warehouse was processed on the 13th, and the microphone was submitted on the 14th.  He should see it within 5 business days.  
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I won an auction for an item on BidFTAs website. It was for Preston 38 in. Width Big and Tall Beige Microfiber 1 Position Recliner. I went to pickup the item and realized it was box 1 of 3. No where on the auction did it say it was incomplete or box 1 of 3. When you win an item, your card is immediately charged, and I was told "Oh well." when I left. I voiced my concern through their support team and was given their response was that the item was marked Preview for Condition: (This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.) This does not reference incomplete. I then saw that they have an "As Is" condition that references incomplete (Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There areno guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specific cs such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.) Their practices are inconsistent across locations and misleading, bordering on deceptive. All I want is my money back.

  Business response

  08/09/2024

  The issue has been resolved via the bidder's email.  

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased what they claimed was new couch set and new truck cover when I got to site there was only 1 box with chase the loveseat and ottoman was missing when I asked for refund onsite was told all sales final unless according to policy I was mislead by description which I clearly was brand new does not means several missing pieces of furniture needless to say I didn't leave with anything and was still charged the 300 biggest scammers ever there policy they don't follow so why have one.

  Business response

  08/08/2024

  This issue has been resolved via the email the bidder sent into the Support Team.  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Let me start off by saying I am very familiar with this website "BidFTA" and know how to use it. Ive spent thousands of dollars at BID FTA. I use the location in *************, **. I purchased an item that was labeled "as is" but no where on the listing did it say incomplete or box 4 of 5 or anything like that. When I picked the item up I checked out and before I got to my car I noticed it said box 4 of 5 on the items box. I went back in immediately and was told I couldn't return it because I had left the building. I feel like they grossly misrepresented this item that I can not get any use out of! It was auction number *** ******* Item number ********** total cost was $88.06 which is moneys thrown away! Or money that makes this company richer when they steal it from you! I would just like my money back.

  Business response

  08/07/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  

  As-Is items are defined as this in our auctions:

  As Is:  Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  As-Is items are simply that- As-Is.  They are non-refundable.  
  

  We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description. 

  We would not be able to assist *** ******* with a refund for her As-Is item.

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bidfta is an online auction site. You set a Maximum bid and if at the end of the auction your bid is the highest-you win the item. A description of the item is given and a photo and the MSRP. I bid on a Brand New item. A swivel rocker, glider, recliner. That is the total description given. I won the bid. I went to pick it up and the clerk there first tried to convince me that the entire chair was in one box. I told them that it could not be in one box. THey looked around and found a second box. This still could not be an entire chair. The rules of the company are that you are given five days to pick it up and if you don't pick it up you are still charged the full amount of the bid and they retain possession of the item and sell it. NO REFUND EVER!. When I got the receipt for the item It said the item was 2 of 3 boxes. The company knew it was not a complete chair but did not inform the bidders. I was ripped off.

  Business response

  08/07/2024

  *** ******* bid on and won a recliner on one of the auctions. 
  The item was lotted as “Incomplete/2 boxes only/missing 1 box”
  The item’s condition was lotted as “Brand New” because the condition of the items in the boxes were “Brand New”
  *** ******* did not read the item description completely because it was disclosed on the auction listing. 
  We are unable to assist him with a refund for the item because it was not described incorrectly.  
  Attached is a screenshot of the item listing, *** ******** receipt and our refund policy. 
  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased four items on 7/26 late in the evening. Pick up hours were only a total of 3 hours on sat and 3 hrs on Sunday of that same weekend. I had an issue come up and couldn’t make it to either. When I went to their next pickup on Friday 8/2 around 5pm they had already resold the items I had paid for . 2 of which were sitting there with a new item # sold to another person. I knew this because the pics in my original listing matched the items. When asked for a refund they stated I would have to call the main number and dismissed my concerns… even making a false statement that the items get shipped back and resold elsewhere. They have no phone number listed to even be able to contact them when issues with pickup arise and they do not reach out before relisting items. Part of the $143 spent included sales tax on an item I didn’t get and they resold and charged more sales tax on. They also charged me a freight fee for an item I didn’t get and would recharge a freight fee to the next buyer for the same item. Not to mention the auction commission of 18%. I attempted to call the main number to only have a voice message refer you to their website. There is no customer service readily available to address any consumer needs. I would like a refund and have found no way to ask a real person in customer service for one and the person at the pickup location told me I needed to call the main number I understand there is some risk in quality of products, but to be completely out $143 and not get my items and they resold them before they were even open next Photos include 2 of the items that were pictured in my auction and still at the location, but relabeled with a new ID and resold before they were even open again

  Business response

  08/07/2024

  The warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days.
  Removal dates are stated on every auction as it’s running and also on the receipts customers receive once it’s charged out. They are not a surprise and we always recommend paying attention to them so customers can plan their schedule around picking up.  
  
  
  We cannot issue refunds for items not picked up on time.  
  
  
  The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
  We receive many, MANY emails about illnesses, family emergencies, car wrecks and other incidents that keep bidders from making their removal days.  Any issues are handled via email through our Support Team.  The Support Team is staffed 7 days a week in order to help bidders needing assistance.  This is on the message when someone calls the main phone number.  “The phones are reserved for payments.  If you need additional assistance, please email the Support Team directly at [email protected]”. 
  *** ***** received her receipt with the removal days printed on them.  The removal days are also listed on the auction as it’s running.  
  She did not go to the removals on either day.  She also did not attempt to contact the Support Team at any time to inquire about additional pick up days. Instead, she arrived at the warehouse a week later, to try to pick up her items and was surprised that they would no longer be available.  They are placed into other auctions once the removal days have passed.  They would no longer be hers.  
  It takes a significant amount of time, money and man-power to re-lot items that have not been picked up.  It isn't as simple as "You're just going to re-sell it anyway".  The item must be pulled, re-lotted, placed into another auction, re-posted, re-sold, re-staged and picked up.  We actually lose money on items that have to be re-lotted.  
  I am including the Auction Terms in the attachments along with the receipt for *** *****.  Both clearly show that we do not offer refunds for items not picked up on time.
  
  

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to pick up my item I won for bid today. It was supposed to be 150 chair covers. I was assisted by an employee to find the item. Once retrieved I checked out. Upon looking at the huge bag there was no reason for me to believe there was any less than what was stated in the auction description. However, once I returned home I went to wash the items and I began counting as I took them each out the bag. I only counted 32. I reached out to their support for a refund in exchange to bring the item bags and was simply advised that I'm stuck with them and out of the $175 I spent. There is no way whomever created this listing actually counted the product. This is pure deception. Even in there auction information they warn to not bid based on pictured but instead the item description, which I did and their description was falsified.

  Business response

  07/30/2024

  The missing 118 chair covers have been refunded to the bidder's card on file.  They should see it in 3-5 business days.

  Going forward, they will need to be sure to inspect all of their items prior to leaving the location.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩