Business Profile

Auctioneer

BidFTA

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

272 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm unable to remove my credit card and close my account
Business Response
Date: 05/05/2025
There has been no correspondence from the customer. Had they emailed in requesting their account be closed, this would have been easily completed for them.
Their account has now been closed and the payment has been removed from our system.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included I need to my credit card info before closing my account

Regards,

***** *******

Business Response
Date: 05/08/2025
We do not need the customer's card in order to issue a refund. Any refunds will automatically go back to the original form of payment.
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item listed in “good condition.” According to the seller’s own definition, “good condition” items are free of major damage. I paid $73.26. Upon pickup I discovered that the item was severely damaged. The outer plastic housing surrounding the electronics was broken off, exposing internal wiring. The unit was dented, non-functional, and stuck on “preheat mode” with all buttons unresponsive. It is completely unusable and constitutes a potential electrical hazard. Following the company's policy I immediately reported this to the on-site manager and requested a refund. Additionally, out of 7 items I purchased this time in "good condition" 3 were damaged beyond repair. The manager refunded the other 2 items from my order but refused to process the refund for this unit, stating that since it “powers on,” it meets their definition of “good condition” and walked away. I followed all return protocols as outlined by the company. The incident is fully documented with time-stamped photos, video, and return logs. Immediately after that, I contacted customer service to report the issue and requested a refund. My request has now been dismissed on 3 separate occasions (see attached). I am currently out $73.26 for an item that should never have been sold at all, needless to say under the company’s advertised definition of “good condition.” Additionally, as a reseller, I rely on accurate product descriptions to sustain my profits. Due to this misrepresented sale—and two other items from the same order also being damaged beyond repair—I have lost an estimated $500 in potential resale profits. Therefore, I believe a fair and reasonable resolution would include: A full refund of $73.26 to my original payment method and a $500 bidder credit as compensation for lost profits, travel costs, and the time and effort spent attempting to resolve an issue. The financial loss includes the actual amount and significant opportunity costs and fuel / labor expenses.
Business Response
Date: 04/24/2025
The bread maker has been submitted for a bidder credit refund. The bidder should see it in their BidFTA account within 3 business days. They are welcome to dispose of the item however they see fit.
We will absolutely not be issuing a bidder credit for a hypothetical re-sale price.
We would also recommend that the bidder take advantage of the item inspection days/times to view the items in person prior to the auction ending to determine if they would like to bid on them or no
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchant listed a massage chair "As-is" on 4/13/25 with manufacturer's default photos of the item. I bid on the item and won. Unbeknownst to me, my credit union in ********** flagged the charge as potential fraud as I was purchasing so many items from the merchant. When I noticed I had an outstanding invoice, I contacted my bank to unlock my card and paid immediately. All of my other auction pickup deadlines were for the following day, so I had no problem paying for the item and picking it up the next day. Upon arriving at the ********** BidFTA location with a moving truck, the manager informed that she had not seen that item and prompted me to contact customer support for a refund or store credit as her system could not process this for me. She informed they would have no problem issuing a refund due to the bank block mishap. She told me the item would be relisted and I could then bid on it again. I respected this course of action and contacted customer service to only receive a generic response about refunds being waived if the item was not picked up in time. I visited the ********** location two days later to discover that the item was relisted, only this time stipulating "Incomplete - sides only" and that in fact the item I bid on originally was mislabeled and this is why the store could not locate it as it was just a few parts from the massage chair in a smaller box. The previous week, two items I purchase were mislabeled and the merchant refunded me. Had my bank not blocked the charge and I had arrived a day prior to pick up the item, they would have refunded me due to mislabeling, now I am simply requesting a refund or store credit for the mislabeled merchandise. "Someone paid $185.xx for it already, so BidFTA relists it again with the correct description this time." BidFTA should be held accountable for this. I am purchasing many items from them (50+ receipts so far) and they should honor my patronage and provide a fair resolution for a mislabeled item.
Business Response
Date: 04/22/2025
The bidder‘s auction ended on 4/13. Won items are to be charged out when the auction closes. The removal days- which are posted in the auction- were 4/14 and 4/15.
They didn’t pay for their item until 4/15.
Paying for the item late does not adjust the removal days of the auctions.

The ********** location is a 3rd party-franchise location that handles their own refunds. They were perfectly capable of issuing you a refund for the item if they believed you needed one.

The item was listed as an “As-Is” item.

As-Is items are defined as this in our auctions:
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
As-Is items are simply that- As-Is. They are non-refundable.
We receive multiples of the same items in our trailer loads. Seeing another massage chair on auction would not mean it was the same chair that they bid on and attempted to pick up late.
Because the item was paid for technically after the removal passed, I will issue a refund for it.
Going forward, the bidder must become familiar with the item conditions, our refund policy and the removal dates.
They should see the refund in 3-5 business days.
Initial Complaint
Date:04/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The description that they provide is, it’s in good condition and it’s a dresser and provide a picture of a nice white dresser and I didn’teven get a dresser and that’s one of the three items that was the same way I got a couch. Also that was ripped in half I got an another dresser that was Smashed in half.
Business Response
Date: 04/22/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.
*** ********* did not inspect the item before leaving the location. He apparently opened it once he was home and then filed a BBB complaint about the item. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** ********* would have been assisted with his item. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.
At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

We are unable to assist *** ********* with a refund for his item.

Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

One piece of wood I received nothing close to a dresser

Regards,

***** *********

Business Response
Date: 04/25/2025
*** ********* did not inspect the item before leaving the location. He apparently opened it once he was home and then filed a BBB complaint about the item. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** ********* would have been assisted with his item. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

Our lotters create auctions of over 100 items a day. They do not have the time to closely inspect items they list, nor are they experts in the items they list. Which is why we stress to bidders that they need to inspect their items.

At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions.

We are unable to assist *** ********* with a refund for his item.
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a recliner that said has two cup holders but was missing the whole left arm. Description said nothing bout incomplete .
Business Response
Date: 04/22/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:
Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.
The item *** ******* bid on and won, was an item with an “As-Is” description.
As-Is items are defined as this in our auctions:
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
As-Is items are simply that- As-Is. They are non-refundable.
We always recommend taking advantage of the preview days and times to inspect anything you are interested in that is As-Is description.
We would be unable to assist *** ******* with a refund for his item.
Initial Complaint
Date:04/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13th I started a bidding war on bid FTA's website as I've done before. I won the bid for this bunk bed set pictured below. When I went to ************ to pick up that and another item that I purchased I could not find the area where the bunk bed set was supposed to be. I stopped an employee and asked for his help he took me over there and we found the one box for the big bunk bed. I asked him I said isn't this a little small for a bunk bed set. He said it's probably just really compacted in the box. But we did look around in the area to see if there were other boxes marked with the identification numbers. He said there weren't any more. I went to the restroom my daughter got in line and checked the boxes out. After we got them in the car and got home and open the one box and realized there were only about six pieces of wood and several pieces of screws and nuts and bolts and everything. I've contacted bit FTA several times to get the other parts by coming back out to pick up the other boxes. They have told me no point blank and I'm not getting a refund. All I want is the items that I paid for and I'm closing my bid FTA account and never dealing with them again. They keep saying it was my responsibility to check before I left which is what I did asking the employee. I didn't know I had to open the boxes and count the pieces. Nowhere in the pickup helper or my receipt or in my account did it say that there was more than one box that I was supposed to have. I'm very very angry about this because my grandchildren were looking forward to having a bed to sleep in because they sleep on pallets on the floor.
Business Response
Date: 04/22/2025
The customer's purchase has been submitted for a refund and then their account has been deactivated due to not adhering to our refund policy.
She should see it in 3-5 business days.
We ask that she not attempt to register for another account.
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a loveseat from Bidfta on April 9th 2025. The item was listed to be in good condition. Bidftas definition of good condition is that it may have minor cosmetic flaws. On April 10 2025 I arrived at the location on Intermodal Dr. in Louisville KY to pick up my item. I paid $332.90 for the loveseat. Upon locating the item it was discovered that it had major damages. The arm of the loveseat was cracked almost completely in two. They are more than a few large black stains on the back rest of the couch and large stains on the back of the couch, there is also minor tears and a large amount of places where the pain is knocked off of it. Across the whole back top part of the couch are black footprints or what appear to be footprints. I took pictures of everything. When I went to the front and told them I needed a return they told me that the item was in fact in good condition and they refused to return it. The manager told me to contact support and if they said to return it he would return it. This couch has major damage not minor cosmetic flaws. Very dishonest of them to list it as being in good condition. I contacted support and have yet to hear anything back. I was only able to upload one picture due to file size limitations however i have 15 pictures of damage, that I can email to whoever requests to see them
Business Response
Date: 04/15/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.

The warehouse manager spoke with *** **** and advised that they could not issue a refund for the item. On the item listing it shows damage to the arm of the sofa.
It was listed as being in “good condition”. Good condition is defined as this in our auctions:
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
The item did have some scuff and scratches, but still falls under the “Good Condition” definition.
When this was explained to *** ****, she replied with vulgarities and threats. We ceased communication with her at that point.
Initial Complaint
Date:04/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding [Company Name] and their handling of items I purchased through their auction platform. I successfully won several auctions, and per their system, the items were automatically charged to my account and paid in full. I traveled to the pickup location and retrieved my items, checking out with approximately five carts. Due to the volume of items, one cart was unintentionally left behind during the pickup. I was not contacted or alerted about this, despite the company having my contact information. I drove back the following day (a two-hour trip) to retrieve the forgotten cart, only to find that the company had already relisted and resold all 21 items—without notifying me, offering a refund, or confirming abandonment of the items. Their stated policy refers to unclaimed items being forfeited if not picked up, but it does not address items that were paid for and partially picked up, then accidentally left behind. These were not abandoned items; they were paid property that I intended to retrieve. The total value of the resold items was $116.40. No refund was provided, and the company has since stopped responding to my attempts at contact via email. I am seeking a full refund of $116.40 or return of equivalent items. I believe this is a violation of fair consumer practices and the terms under which the auctions were conducted. I am happy to provide all invoices and the name of the person I spoke to at the site and CONFIRMED my items were left and being listed for resale.
Business Response
Date: 04/10/2025
I am not seeing where the customer has bid/purchased anything since June of 2023. There has been no email correspondence since then either.
If they have another account, please send in the bidder number and the email address associated with that account and we can look into it and respond.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The bidder number provided, ******, has been used as recently as 3/18/2025.This was the account where all items in question where purchased from. The email attached to it is: **********************************. I'm attaching invoice/receipts as proof.

Regards,

***** ********

Business Response
Date: 04/22/2025
The customer emailed our Support Agents to advise they left behind a cart of items at the ************ Warehouse.
They were advised they needed to return to the location to check with them directly, that Support is off-site and cannot look for their items.
The District Manager at that location was contacted and they advised that the customer returned to the warehouse and they spoke with them. They searched and did not find a cart load of items.
Because these items were checked out and were in the bidder’s possession, we would no longer be responsible for them.
We would be unable to assist the customer with a refund for those items.

Customer Answer
Date: 04/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The manager on site ADMITTED to re-listing items. You took the cart that was left and put it in the back to make more money off of these items. It is unethical AND theft if those items were checked out and accidentally left. A refund is warranted since the company made money twice off these items.

Regards,

***** ********

Business Response
Date: 04/30/2025
The customer emailed our Support Agents to advise they left behind a cart of items at the ************ Warehouse.
They were advised they needed to return to the location to check with them directly, that Support is off-site and cannot look for their items.
The District Manager at that location was contacted and they advised that the customer returned to the warehouse and they spoke with them. They searched and did not find a cart load of items.
Because these items were checked out and were in the bidder’s possession, we would no longer be responsible for them.
We would be unable to assist the customer with a refund for those items.
Customer Answer
Date: 05/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Their description of events is inaccurate. Manager stated that cart WAS found and taken to the back. They did not locate cart at that time and told me it was because they were "returned". You can find all items being relished in auctions following that day. If business is unwilling to continue with refund, please continue with filing complaint and including in public review. This is a clear theft of items as their policy does not outline items that have been picked up on time and checked out on time.

Regards,

***** ********
Initial Complaint
Date:04/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Only states last day of pick up doesnt state first day when i drove all the way there they said the last day is the first day did not want to refund my money or give me the order there doing it so they can make you come in an shop or to take yojr money so you miss your pick up date could of refund but didnt
Business Response
Date: 04/09/2025
The warehouses are on strict inbound and removal schedules and do not hold anything beyond their posted removal days.
Removal dates are stated on every auction as it’s running and also on the receipts customers receive once it’s charged out. They are not a surprise and we always recommend paying attention to them so customers can plan their schedule around picking up.

We cannot issue refunds for items not picked up on time.

The First line in our Auction Terms reads “This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback will be granted due to a lack of removal at the designated times. After the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your items”
Auction CMD2500685 had one removal day of April 9. This was posted on the auction and on the receipt. The receipt and a screenshot of the auction are attached.
We are unable to assist *** ****** with a refund for this item. .
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 13th, 2025, I purchased a desktop PC by winning an auction on BIDFTA. The listing stated the PC was missing a graphics card but included “all other essential components,” including an ***** ********** ***, **** ***, and *** **** *** *** (Attachment #1). I picked up the item on 2/18 at the BIDFTA warehouse (**** ********* **) around 5:30 PM. Upon pickup, I briefly opened the box to confirm the correct item was inside. I saw the white PC case and noted visible internal components, but couldn’t fully inspect it on-site due to the unstable, narrow inspection table as mentioned in my email to BIDFTA customer service (Attachment #2). A full inspection would’ve required unpacking, opening the case, unscrewing parts. Testing would’ve required a GPU, monitor, and cables—unrealistic at pickup. The listing also stated the PC was in “Good Condition”, which I relied on in good faith. I purchased a GPU and other parts to complete the build. However, after installing the GPU and powering on the system, there was no display output. After days of troubleshooting, I removed the CPU cooler and discovered the advertised ********** *** was missing. I also found only one *** ***, despite the listing claiming “***” via “*****.” The motherboard has extra M.2 slots, but no second SSD was present. I reported this to BIDFTA customer service on 3/25 and requested a refund. They replied they aren’t responsible once the product leaves the warehouse. However, the item was missing advertised components. This is not buyer’s remorse—it is misrepresentation. Had the listing been accurate, I would not have bid or paid what I did. The auction reached that value because of the listed high-end components. I am seeking a refund or compensation for the missing CPU and SSD capacity. After consulting legal counsel, I understand this is clear misrepresentation under consumer law. If BIDFTA refuses to resolve the matter, I will report it to the FTC and the FBI’s Internet Crime Complaint Center.
Business Response
Date: 04/02/2025
Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well. In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted. We deal in secondary market items. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.
We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
We use 5 item classifications to describe the items listed on our website:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock.
Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.
Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.
As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.
Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.
Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.
Being familiar with these terms is very important as to how the item’s condition is assessed.
We always recommend doing a little homework online for larger purchases. Double check to see how many boxes the item should be in. That way you'll know if your item is complete or not.
All of these terms are posted in every auction and must be agreed to in order to place a bid.

*** *** did not inspect the item before leaving the location. He apparently opened it once he was home and then emailed in that the item was incomplete. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** *** would have been assisted with his item. Because the item left the location, there is no way to prove if all of the components were missing when the bidder picked up the item or did they become missing after the item left. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

*** *** was advised of the refund policy on Feb 14th when he emailed in about an “As-Is” item.
He was also emailed in on March 2 asking about screws for an item. In it, he states that “I know you’re supposed to inspect the item before leaving…”
*** *** is very aware of our refund policy. He claims he couldn’t inspect the item at the warehouse which is untrue. There are large folding tables set up for items to be inspected.

We are unable to assist *** *** with a refund for his item.

Customer Answer
Date: 04/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I reject BIDFTA’s response. Their reply misrepresents key facts of this case and attempts to deflect from the core issue: this is a misrepresentation case, not a simple matter of buyer oversight or misunderstanding of BIDFTA’s policies.
First, the item I purchased was not sold under the “As-Is” classification. It was listed clearly as being in “Good Condition”, not “As-Is,” “Preview for Condition,” or any other category that might disclaim completeness or functionality. The product description explicitly stated that the desktop PC was missing only the graphics card but included all essential components, specifically listing an ***** ********** ***, **** ***, and *** **** *** ***. Upon inspection at home, it became evident that the CPU was missing, and the storage was only 2TB, not *** as advertised.
Second, BIDFTA claims that I failed to inspect the item on-site and implies that the missing parts may have been removed after pickup. This is both unsupported and unfair. As I stated in my initial complaint and email to BIDFTA, the inspection table at the warehouse was unstable, narrow, and unsuitable for disassembling a desktop PC to check for internal components like a CPU mounted beneath a cooler or storage hidden under M.2 heatsinks. A full inspection would have required tools and setup (monitor, GPU, etc.) that are not feasible to bring or use on-site, especially when no such requirement is reasonably expected for a PC sold as “Good Condition” and advertised as including all major components.
Third, BIDFTA’s response introduces unrelated past email inquiries about different items in an attempt to question my credibility. These are completely irrelevant to this specific transaction and do not change the fact that I relied on the product description for this PC, which was materially inaccurate.
Under BIDFTA’s own refund policy, a refund can be issued if the item is misidentified or misconditioned. This item was both. Listing an ********** *** and *** SSD but providing neither is a clear case of misrepresentation, and the responsibility lies with BIDFTA—not the buyer—to ensure the accuracy of the description.
I request a full refund or appropriate compensation for the missing components. If BIDFTA fails to resolve this within five business days, I will report this matter to the Federal Trade Commission (FTC) and the FBI’s Internet Crime Complaint Center (IC3) for further investigation into deceptive business practices.

Regards,

***** ***

Business Response
Date: 04/08/2025
*** *** did not inspect the item before leaving the location. He apparently opened it once he was home and then emailed in that the item was incomplete. All items must be inspected and any issue must be addressed prior to the item leaving the location. Had that been done, *** *** would have been assisted with his item. Because the item left the location, there is no way to prove if all of the components were missing when the bidder picked up the item or did they become missing after the item left. We list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time. Once the item leaves, it is ineligible for a refund.

*** *** was advised of the refund policy on Feb 14th when he emailed in about an “As-Is” item.
He was also emailed in on March 2 asking about screws for an item. In it, he states that “I know you’re supposed to inspect the item before leaving…”
In referencing the past interaction shows that *** *** was informed of our refund policy.
*** *** is very aware of our refund policy. He claims he couldn’t inspect the item at the warehouse which is untrue. Included is a photo of the Testing Station at the Broadwell location. It provides electrical access and ample space to inspect your items.

We are unable to assist *** *** with a refund for his item.

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