ComplaintsforCheck N Go

Check Cashing Services

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Initial Complaint
11/02/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They say I owe but the bank paid the loan some hackers messed with the bank account and with check and go that's check and go's fault for not being secure not mine
Business response
11/04/2021
To Whom It May Concern:
We want to thank *** ****** ****** for contacting Check ‘n Go regarding his loan. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, the fraud analyst assigned to the case will reach out to you to discuss the details of the investigation. If the case is confirmed for fraud, Check ‘n Go will work with you to remove any information on his credit file associated with matter.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Initial Complaint
10/24/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I received a call from a Courier service stating that I will be served at my employer or home for a past due loan from Check N Go. The date was for March 2, 2016. I have sent a few emails to Check N Go to see what this was about. I have paid on loans and have not received anything stating otherwise. The check n go location has been closed for a few year's but I did not leave anything unpaid. I would be extremely embarrassed to be served at my work place. I have not received any response from Check N Go. Any help you can give is greatly appreciated.. My family is going through alot and definitely do not want any scammers to make thing's worse. Thank you for your help,
Business response
10/26/2021
To Whom It May Concern:
We want to thank *** ******* ***** for contacting Check ‘n Go regarding her previous loan. We understand that there is some confusion with the status of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to *** ******* ********** on 02/09/2017 with a balance of $585. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale. We do not conduct business in this manner.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Initial Complaint
10/21/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
***** *********** has left multiple harassing voicemails stating that I took out a loan in 2016 and that if I did not pay it back that I needed to seek an attorney. I did not take out a loan with Check n go at any time. There is nothing on my credit report. I would like for them to stop harassing me.
Business response
10/22/2021
To Whom It May Concern:
We want to thank *** ****** ******* for contacting Check ‘n Go regarding collection calls. We understand that there is some confusion with the company contacting *** ******* in reference to a pervious account with us. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 01/21/2016 with a balance of $1486.45. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.

We do not do business in this manner.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Initial Complaint
10/21/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing as I am wanting to confirm whether or not the correspondence I have received via text/phone call is legitimate and requires resolution. I have been contacted by a company under the name "*** **********," whom was reaching out to me on behalf of Check 'n Go. They stated that I have an outstanding balance on a loan originated with the creditor in 3/2016, and that they've supposedly made several attempts to contact me by mail/phone. However, I had not received any correspondence from them until they contacted my ex-husband earlier today (10/21/2021), wanting to speak with me. They are threatening to file a civil judgment against me starting 10/25/2021 unless action is taken; for the record, I advised the case mgr I spoke to that I would be happy to make payments toward any delinquent balances with the creditor, provided that it is legitimately outstanding and requiring payment/resolution. The case manager stated it would not be possible to wait until after 1/1/2022 to begin payments, despite me stressing to her that that's the soonest that I could begin reimbursement for the balance. She then hung up on me when I stated that I wanted to secure legal counsel for review of this information, and then I received 3 texts from a ###-###-#### # with case information and the statement that they would be serving documents at a previous employer/my current home address requiring signatures. The case # for reference is ******, and the phone # they asked me to contact is ###-###-####. Is there a way that you can confirm the legitimacy of this filing information, so that I know if I truly need to get an attorney involved for legal advice/resolution? Thank you in advance for any help that you can offer me.
Business response
10/22/2021
To Whom It May Concern:
We want to thank Ms. ******* ****** for contacting Check ‘n Go regarding the calls she has been receiving. We understand that there is some confusion with the company initiating the calls. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 09/22/2015 with a balance of $437.85. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/22/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please also note - I have reached out to my legal counsel for research into this matter, and will be resolving from this end as well. I was advised to check my credit history, and if there is any active account with Check N Go still reporting as a collection, it would have to be less than 4 yrs from the date of charge off filing for this *** ********** firm to even pursue legal action against me. If it is now outside of that 4 yr window, there's very little legal action that can be pursued against me (provided this is an actual account - I have yet to find this on my credit report as of yet.)

Thanks again for your help!

Regards,

******* ******
Initial Complaint
10/04/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have never received a payday loan from check and go. They text one of my family members phone with the message below: We have a returned signature attempt at the address on file for ****** *******. Please call ###-###-#### Ref # ******** to reschedule. They are lying and I’m not sure how they Received or retrieved my information. When I called they asked for my last two digits of my social number. They would not give me any information that pertain to my case, but they told me that I owed them money. I’m still trying to figure out for what? Unfortunately, I do not have any documents to upload because I never take out a payday loan through them.
Business response
10/07/2021
To Whom It May Concern:
We want to thank Ms. ****** ******* for contacting Check ‘n Go regarding ID Theft. We have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, the fraud analyst assigned to the case will reach out to Ms. ******* to discuss the details of the investigation. If the case is confirmed for fraud, Check ‘n Go will work with Ms. ******* to remove any information on her credit file associated with the matter.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/09/2021
Better Business Bureau:

Question from BBB- Has the company addressed the issues of this dispute?
* If not, why?
* If an offer of resolution was made, has the company fulfilled the proposed offer?

My response- The company is supposed to send me a letter. They claimed that they had sent the letter to my current address, but they were unsure if that was the correct address. Honestly, I’m confused. Not sure if they sent the letter or not? I haven’t received any documentation regarding this “issue.”

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Question from BBB- Has the company addressed the issues of this dispute?
* If not, why?
* If an offer of resolution was made, has the company fulfilled the proposed offer?

My response- The company is supposed to send me a letter. They claimed that they had sent the letter to my current address, but they were unsure if that was the correct address. Honestly, I’m confused. Not sure if they sent the letter or not? I haven’t received any documentation regarding this “issue.”
They did not offer a resolution or proposed offer.
Initial Complaint
10/03/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 21, 2021....... I received a call from a debt collector about a payday loan from Check'N Go. He stated he is collecting a past due loan from Check'nGo for Beach of contract. I told him that I filed Bankruptcy las year for that loan. He demanded restitution for that loan at 640% interest. He also stated that he would file criminal charges for Breach of contract and fraud. He also stated that they sent demand letter's to my old address. I told him to put my new address, so I could give the proper paper to legal council. he refused. Then he stated that they will process criminal charges if not paid.
Business response
10/07/2021
To Whom It May Concern:
We want to thank Mr. **** ***** for contacting Check ‘n Go regarding his loan. We understand that there is some confusion with the calls he has been receiving about the loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 12/27/2016 with a balance of $315. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Initial Complaint
10/01/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Friday, October 1, 2021, I received a call from someone named "Carly" claiming to work for "Location Services" in San Diego, informing me that I had multiple criminal complaints against me. I called the number she provided me, and spoke to a woman who did not give her name, but indicated she was calling on behalf of Check N Go to inform me that I have three criminal charges pending against me. I took out a payday loan with Check N Go in 2013, which was paid in full in July 2014. I took out another loan with Check N Go in September 2014, but due to unexpected financial hardship, missed a few payments. I eventually filed bankruptcy, which included the Check N Go debt, which was discharged Nov. 21, 2017. Now, almost four years after the discharge of the debt, those claiming to work on behalf of Check N Go are contacting me and my family members to collect the debt. When I informed them doing so was illegal, the woman threatened to send the sheriff after me and hung up the phone.
Business response
10/04/2021
To Whom It May Concern:
We want to thank Ms. ****** ********* for contacting Check ‘n Go regarding collection calls. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 09/23/2015 with a balance of $3119.82. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.
We do not conduct business in this manner.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Initial Complaint
09/28/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/17/2018 Account number ********. $2666.47 I had an installment loan that I asked to have discharged back in 2018. I was unable to pay and in the state of ********** there was a law being passed for how much interest could be charged on loans for due to such high usuary charges. I as told it would be discharge but now I see it being reported to my credit report. I would like this handle and taken off my credit report. I think that I have paid more than enough to satisfy the orginal amount.
Business response
10/04/2021
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check ‘n Go regarding her loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise her case has been opened and forwarded to the appropriate department. We ask for *** ********** patience while her concern is being reviewed. If necessary, we will reach out to her at the contact information provided to discuss your case.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/04/2021
Better Business Bureau
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the most part. I am not sure how i should have answered the response. It as me to wait. So I am rejecting it to see what the final outcome will be. This is very confusing as is the orginal complaint. I just want this to done and over with. I feel like I have paid enough. With covid and iRS I am tired of and I don't have the means to pay anymore. My therapist suggested that I try one more time to settle this nightmare that i am in.

Regards,

**** ********

Business response
10/07/2021
To Whom It May Concern:
We want to thank *** **** ******** for contacting Check ‘n Go regarding what is being reported on her credit report. We understand *** ******** would like this matter resolved. As previously stated the matter has been forwarded on to the appropriate department. If necessary, we will reach out to her at the contact information provided to discuss your case.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/18/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I still have no resolution. They asked me to wait 30 days for an answer. I am waiting on an acceptable answer.

Regards,

**** ********
Business response
10/21/2021
To Whom It May Concern:

We want to thank *** **** ******** for contacting Check ‘n Go regarding her dispute of credit reporting. *** ********** concern was reviewed by our Credit Bureau Processing Department. All information reported by Check ‘n Go has been confirmed as accurate. Attached she will find the letter mailed to her physical address on October 11,2021.

We believe this resolves *** ********** complaint.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/24/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I do not agree with the accuracy of the investigation. A

Regards,

**** ********
Customer response
10/25/2021
California was going after payday loans company for usuary installment loans. They were targeting the poor communities. During that time, ********** found that they were charge way to much in interest and put a stop to it. I live in ********** and I have pay above and beyond the original amount plus simple interest and feel like this file should be closed and settled. With covid I have enough already to deal with financial. I just want this to be over with.
Initial Complaint
09/22/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Unknown date of original transaction. Payments were taken out of my ***** ***** account. Filed fraud with my bank and the payments were reversed as ***** ***** found fraud by another individual. I had done payday loans with check n go but only payday loans. They were blocked from my account so check n go used another route to extract payments which ***** ***** reimbursed me and changed my checking account number yet again check n go accesses my account so I changed banks to stop the problem. During all of this I started receiving information from other such places that I had no connection to. My email is ************** the other emails were to a ****** ***** who's email is *************** the period after the * is the only difference and there are other lenders etc sending me his business. I've explained this to others and they left me alone but check n go is harassing me through collection companies. I did not borrow a large sum from them and I won't be bullied. This is fraud
Business response
09/24/2021
To Whom It May Concern:
We want to thank Mr. ***** ***** for contacting Check ‘n Go regarding ID Theft. We completed an investigation into the matter and advise we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, the fraud analyst assigned to the case will reach out to Mr. ***** to discuss the details of the investigation. If the case is confirmed for fraud, Check ‘n Go will work with Mr. ***** to remove any information on his credit file associated with the matter.

If he would like to contact the Fraud Department directly, Mr. ***** may call ###-###-#### and one of our associates will be able to assist him.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
09/24/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
09/21/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
saque un prestamo con ellos entre el 10 y el 15 de febrero de la cual la compañia sacaba su pago automatico de mi cuenta bancaria cada 15 dias, el dia 30 de julio Mountain America les hace el pago d3.el total de la deuda por la cantidad $3.025.87 en un cheque quedando a favor mio $237.30 el cual ellos se prometieron a enviar en el lapso de dos semanas y todavia no obtengo respueta al dia de hoy
Business response
09/23/2021
To Whom It May Concern:
We want to thank Ms. **** ******** for contacting Check ‘n Go regarding a refund. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise and a refund check was issued and mailed on 9/20/2021. The check was mailed to Ms. ********'s physical address. Please allow 7-10 business days for the check to arrive.
We sincerely apologize for any confusion regarding Ms. ********'s loan with us.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
09/23/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Customer response
10/01/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *******
I am writing to you again since check in go established a deadline to be able to pay me what they owe me and as of today they have not fulfilled their commitment I am already tired of the lies of this company and I need my money for more than a month that they spin me around so they can pay me what they owe me

Business response
10/04/2021
To Whom It May Concern:
We want to thank Ms. **** ******** for contacting Check ‘n Go regarding her refund. We understand that Ms. ******** has not received the refund check we issued. We do apologize for the delay but once the check is mailed we are unable to control the timeframe it takes USPS to deliver an item. We normally quote a 14 business day timeframe for items mailed through USPS.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/13/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** *******
The response provided by Check n Go stated that the check should have been received no later than 10/7/21. We are now almost a week passed that date and the check has not yet arrived. In addition to this, Check n Go has stated that they don't have any other way to process the refund, which is also unacceptable, as Check N Go has a physical office located 10 minutes from my house, which I have visited multiple times to request the refund to be process and it can be process that way, giving me cash for the refund, if Check N Go wanted. After almost 3 months of waiting it has become evident that Check n Go has no real intention of making the refund, which I don't find any other way to put it other than they are stealing my money. I am not asking for anything other than what they owe. During the time that I had the loan with them, they were very efficient and quick in taking the automatic payment from my account, even starting the process the day before the due date. For these reasons their answer is unacceptable and I would like to move forward to the next step.
Business response
10/19/2021
To Whom It May Concern:
We want to thank Ms. **** ******* for contacting Check ‘n Go regarding her refund. We completed an investigation into the matter and advise a stop payment was placed on the check that was mailed. Ms. ******* can stop into her local store and a refund will be issued.
We sincerely apologize for any confusion regarding this refund.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
PO Box 14283
Cincinnati, OH 45250-0283
Customer response
10/26/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******

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