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Business Profile

Electric Companies

Duke Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Duke Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Duke Energy has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 13 Customer Reviews

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    Review Details

    • William D

      Date: 04/28/2025

      Duke Energy discriminates against senior citizens on Social Security. I asked for a 3 day extension to pay my bill and they said NO!!i live in *********** ****

    • DC C

      Date: 03/18/2025

      Beyond disbelief on what this monopolized company is entitled to do. This place is a joke. Ive canceled these third party riders numerous times. Called and spent hours on the phone with morons who just sit behind a desk and *** anyone who pays their highway robbery monthly. I dont even want my back pay of yearly asking them to cancel charges I did not allow on my bill. I hope this company goes bankrupt for fraud annd corruption and then they experience what theyve done to people over the years. ****, please look into commies like duke energy!

    • Stefanie A

      Date: 03/06/2025

      It's one thing to have egregious bills - but now Duke is saying that they have sent technicians to my home 2x and the "meter is reading fine, we will not replace" - however they have only sent a technician 1x. Additionally, they have told me to go to electric supplier as it's their problem (called - it wasn't their problem.) Then told an electrician had to come out. Paid for that too. When I call back to get answers or updates - I continually am told that they have sent people out and will not be replacing a meter or helping me. Now threatening disconnection if I don't pay the extra $ charged. I have gone from 2000 kWh to 4500 kWh on my meter readings (with gas heat.) It's fraudulent and misleading They are not taking any responsibility or helping. They continue to tell me one thing and log another into their call logs.

    • Cheryl S

      Date: 03/04/2025

      Bad HVAC service plan with ***** Heating and Air. Total rip off. Seven technicians tried to scam us out of money

    • SARAH B

      Date: 02/27/2025

      DUKE ENERGY IS HORRIBLE COMPANY! I HAVE PAID MY BILLS IN FULL BEFORE THE DUE DATES, NEVER LATE AND THEN I MOVE INTO A PLACE AND THEY WANT $480 DOLLARS FOR A DEPOSIT TO HAVE IT TURNED ON. I AM A SINGLE MOTHER OF 4 AND THEY WANT TO DO PEOPLE THIS WAY WHO HAVE ALWAYS PAID THEIR BILLS ON TIME. I WONT USE THEM ANYMORE. SAD THAT COMPANYS WANT TO CHARGE YOU FOR "THE RESIDENCE ADDRESS "ITSELF.' IN TOWN.... TOO BAD THERE WERENT ZERO STARS.

    • Susan P

      Date: 02/05/2025

      I received my electric bill in December and my bill went from $95.00 to $288.00, I called and they have been billing me as a business and not residential for 2 years. I have talked to **** near every customer service rep and no one can help me.I finally spoke to a supervisor/Christina and she basically told me they would not give me a credit on my account, even though it was their mistake. I hate that I have to havethemfor my electric provider, they are horrible and the customer service *****

    • Donna L

      Date: 12/26/2024

      I received a letter Dec. 24, 2024, stating that we had successfully enrolled in a Electric Customer Choice program (*** Retail Solutions) that would become effective Jan 24,2025. The letter also stated if I want to opt out, I will have to do so by Dec. 20, 2024. The thing is I never opted to enroll in this program. I called Duke and was told that letters had been sent out concerning this enrollment, which I never received. Duke is using fraudulent practices. I went through this same thing in August, saying I had enrolled with another supplier (*** Energy Inc) which I hadn't. Is there any Civil Lawsuits concerning Duke Energy??? I hate that I have to give a star, when one isn't deserved.

    • Jennifer M

      Date: 09/28/2024

      They take forever restoring electricity when it is out. We been out for 16 hours and no updates. They send our workers to other states knowing we need them ... By them waiting this long to fix the issues we are loosing animals fish, and our frozen food without them having any reprocussions for being negligent and not having enough workers. I have also had my billed messed up for 3 months and they still have not fixed it. My bill will say I owe 0.00 and I will have a confirmation number of payment and the. 2 days later it says I owe more. They have my outside lighting and electrical bill as 2 different bills and haven't combined them so when I pay I have to pay 2 processing fees, I have been fighting this for 3 months and still isn't taken care of.

    • Harvey G

      Date: 07/24/2024

      We have lived in our house for five years and have experienced at least 12-15 power outages lasting an hour or longer. Duke Energy's service is the worst and highly unreliable. Each time there is a power outage, it disrupts our daily life and causes significant inconvenience. Customer service is unresponsive and unhelpful, offering little to no explanation or support. The infrastructure seems outdated and poorly maintained. It's frustrating to pay high rates for such unreliable service. I wish there were alternatives because I would switch immediately. Duke Energy needs to seriously improve their reliability and customer service.

    • Peggy S

      Date: 07/16/2024

      I purchased an inside wiring protection plan from Duke Energy a long time ago.I pay monthly premiums.I never tried to use this plan until I needed a circuit breaker box installed. Dukes protection plan offered no other help than a 15 percent discount.The fine print in this plan shows that it actually has very little value.It certainly wasn't worth what I have been paying every month.Duke Energy heavily markets this plan to customers.It's not worth buying.

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