Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1422 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  The Kroger Company

  3483 Towne Blvd Franklin, OH 45005

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  The Kroger Company

  6020 Chambersburg Rd Huber Heights, OH 45424

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  The Kroger Company

  2730 E Main St Springfield, OH 45503

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  The Kroger Company

  1125 W State Boulevard Suite 1 Fort Wayne, IN 46808-3186

Review Details

• Review fromAnthony L

  Date: 08/27/2025

  1 star
  I purchased 30 pack of ****** Beer Aug 21,2025. I drank 8 beers in 2 days I started feeling sick upset stomach an noticed beer was flat an tasted funny an some of cans were flimsy. I took beer back an was told only a 18 pack was refunded since 8 beers were missing not feeling very well I agreed after laying in bed for 2 days with diarrhea I contacted customer service gave them all information store address, serial #, expiration date ,receipt, my information an they keep giving me run around with no help or compensation for being sick 2 days. I regret not going to ER an suing...

• Review fromRonald A

  Date: 08/17/2025

  1 star
  Management at this store is reflected in the poor dress and manners or its employees. The manager does not listen to suggestions and spends most of his time on his cell phone.

• Review fromFredonia P.

  Date: 08/15/2025

  1 star
  Every time I go to this store the employee are rude they dont honor me as a paying customer they hv false advertisement the price said one thing but the register rings up a different price I can go own own I just sick of being treated like Im not the paying customer

• Review fromDara S

  Date: 08/12/2025

  1 star
  Covington Kroger pharmacy manager refused to fill my script cause I was confused about having a script filled my doctor personally talked to a pharmacist on 8-7- 2025 and asked if they could fill a script that was there from May and obviously was told yes I received a text from Kroger confirming the meds was ordered and would be ready on 8-8-2025 for pickup on 8-11 I called to see if it was ready first I was told there was nothing there then it was found but the pharmacy manager says she stopped the order because she didn't know if I wanted it or not so I kept telling her my doctor called it in she kept stating over 5 times your doctor didn't call it in it's from May she's not a mind reader and didn't know if I wanted or not. I kept saying of course I did that's why it was called in she became furious and said she was not ordering it cause the doctor didn't call it in it's from May I said ok let me have the doctor call in a new one since it's from May thinking that's the problem she said they don't need to call it in again cause they didn't know if I needed it I was so confused and still is today so she said she could order it after arguing and yelling for 15 mins I said time when will it be ready she said 8- 12 at 2:00 pm I said fine I do want considering the doctor called it in she said I'm not ordering anything cause u keep saying the doctor called it in you can go to another pharmacy and there's nothing nobody can do to her then she says she seen the order but refused to fill it and even went as far to say I'm lying about receiving the text I said if u had any doubts about me wanting why didn't you just call me instead of just cancelling the order I was told that's not her responsibility I should have called which I did on the 11th which should of told I I wanted it I said somehow this script had to resurface some how for me to get a text of a pickup day and time

• Review fromCody H

  Date: 08/12/2025

  1 star
  I stopped in at around 1:15pm to drop off a RX at the Pharmacy. They were closed until 1:30pm so I decided to shop around for supplies for business and to get lunch from the deli. I approached the deli and noticed a young lady named **** that was slicing meats (no customers waiting) I waited for 5 min or so she looked at me and said she would be with me. I browsed for another 5-10 min at the deli items and thought I would just get some chicken salad prepackaged since she wasnt helping me. I walked up to her again and said "can you help me now? She said rudely "well now I can but not earlier, what do you want" I asked her the difference in the types of chicken salad looked like they had 3 different kinds. She said VERY RUDELY "I DONT EAT CHICKEN SALAD AND I CANNOT TELL YOU THE DIFFERENCE" I quickly left. I talked to the Manager **** and he took my complaint but didn't really apologize for his employees unprofessionalism or say he would address Her aggressive and rude behavior. WORST EXPERIENCE EVER AT KROGER. I didn't purchase anything I picked up and left the store. You can do better Kroger!!

• Review fromMaria M

  Date: 08/08/2025

  5 stars
  I am a Washingtonian officially retired in ** who has been an international and D.C. small business owner all her life. I just became part of the Kroger Family and I couldn't be more delighted. Everything, absolutely everything. has been excellent from the fruit to their light blue (celestial) bags, the three customer service people that helped me transition into their system. And a most welcoming, conscientious, smartly uniformed young woman, ( named after her father, Rickyel), who pulled up in front of my home with my groceries. I received the unexpected treat of being shown where my groceries were carefully stored. Charming young lady, spit and polish little truck. ***** *******, August 8, 2025

• Review fromHannah M

  Date: 08/04/2025

  1 star
  I placed an online order for delivery. The payment came out on the 2nd, and today I have new charges pending. After a lengthy chat with Kroger, they offered to do nothing to rectify the issue, other than asking me to contest the charges with the bank. I will be canceling my membership and NEVER using them again.

• Review fromHossein B

  Date: 08/03/2025

  1 star
  I visited the Kroger at ******************************************************************* on 7/2/2025 to purchase a **** gift card. What should have been a quick and routine transaction turned into a deeply frustrating and intrusive experience.The cashier began asking personal questions: Who is this gift card for? and Why are you giving it to them? After I answered, they went even further and asked, How did you meet this person? I told them plainly that these questions were inappropriate and irrelevant. I also pointed out that they had no way to verify any answer, so asking was pointless and an invasion of privacy. There is no law requiring customers to share this kind of personal information to purchase a gift card.When I asked to speak with a manager, an assistant manager named ******* came out. Instead of resolving the issue, he said this was store policy, and if I refused to answer their questions, he would refuse to sell me the card. I then asked for the store manager, and he responded that the manager was on vacation and would not be called for something like ******* that point, I told them I refused to answer questions that breach my privacy. I still assume I live in a country where my personal life isnt up for interrogation during a basic retail transaction.I understand the importance of fraud prevention, but this policy is overreaching and poorly executed. Treating a paying customer like a suspect, demanding personal details that cant even be verified, and then refusing the sale when I respectfully declined to answer? Thats not fraud preventionits bad customer service.

• Review fromDeAnna W

  Date: 07/22/2025

  1 star
  Today was the day that I called it quits with Kroger on ****** and ********. We have been shopping with Kroger since they opened. Within the last year it has gone downhill severely. I spend anywhere from $200 to $400 when shopping and today there were NO CHECKERS available except in the self-check. The self-check was backed up with people with full baskets of groceries. This is so wrong in so many ways, one of our main objectives for shopping there was the gas points we receive which help tremendously. It's just not worth it anymore. *** is across the street. They now have a new customer.

• Review fromRich C

  Date: 07/19/2025

  5 stars
  Store in ****** ****e, CA was very clean and well stocked. Signs above isle entrances were very helpful and clear. Cashier by name of ***** went out of her way to explain a sale to save me money. She was very pleasant. The store on Magnolia is under renovation but it is of no concern to shoppers. Great experience...