Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ***** ******* from Joseph Chevrolet in July 2023. I noticed a moldy, mildew smell in March 2024. You can smell the mold from outside the car and if you ride in the car, the mildew smell gets in your clothes. I dropped the car off on March 31, 2024. They told me that the car had a leak on the roof and all repairs would be covered by the factory warranty. They kept the car for 23 days. When I picked up the car they had all the windows open and the vent was running on high. I drove the car home (with the windows down) and when I went out to the car about 2 hours later, I could smell the same moldy smell. I called the service department and spoke with Nick who told me there was nothing else that could be done. I called back and asked for the service manager (Ron) who told me to bring the car back which I did. Two weeks later Ron told me to come in and pick out a different car because they couldn't get all of the mold and mildew out of the car and that I should ask for Lee. I went to the car lot the next day but Lee told me that I would need another credit check, a down payment and that my car payment would be higher. I refused and Lee had the service manager (Ron) and the dealership manager (Stewart) come out to speak with me. Ron promised that my car would be ready the next day and that they would bring it to my job. That was 4 weeks ago. Since then I was told 3 more times that my car was ready and that they would bring it to my job. They never showed up or called. On Tuesday, 5/28/24 I spoke with Ron and he said most of the mildew was gone but that he could still smell it in the car. I explained that I have damaged lungs from having had Covid and I can.t breathe in mold and mildew, They have had my car for 2 months and I want them to either fix my car or trade my car in for a different vehicle with comparable mileage (my car has 3,020 miles on it), I want to owe the same amount on the car and I want to make the same monthly payment.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on top of my roof is coming off on both sides. I own a **** ***** ******** in pearl white. I've always used a touch less car wash. My car has always been garaged at home. I went to my dealer ship where the car was purchased. They sent me to their paint/auto repair shop. I spoke to Mike T*****. I showed him my roof, and he said it's delamination. This is a manufacturer defect. While I'm out of my original warranty, I have bought a lifetime warranty through the dealership. As it is a defect, it should absolutely be covered either by the dealership or GM. GM specifically, since they manufacture the vehicles. I put in a customer complaint and opened a ticket which is ****************. I received an email from GM that said my dealership was taking care of me. This was very upsetting that I then believed my problem was being taken care of. It was absolutely not true, they weren't "touching up my paint" in fact, that couldn't be done. The whole roof needs to be repainted. I don't appreciate the misinformation. There is a car in their lot that is a 2017 that is white too that you guys are taking care of 100 percent. The automotive department even informed me of this. I've also been told AFTER being told it was being fixed that the dealer said I never had my car there, my car is a Yukon, that people would call me back(but they never did), a supervisor would call(didn't). I paid 15 grand down payment and bought the extended warranty which was 3 grand. This is not my fault. It's the company who made the car. It's upsetting for GM to tell me over the phone that the dealership is privately owned and you have no affiliation with them. It's your product that's being sold. I've been a loyal customer there, doing all my routine maintenance (such as oil changes) there instead of going somewhere cheaper. Where is the loyalty to me? I cannot have my roof rust out and have severe damage. This is a defect that MUST be repaired. Enough with the lies and runaround!

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/24 I took my vehicle to Joseph Chevrolet to get an oil change and tune up. Before I got there my engine light came on, so I asked for that to be addressed 1st. On 4/3/24, an advisor called and stated that I needed 2 02 sensors along with a tune up, this plus oil change, tire rotation, and multi point inspection came to a total of 1468.55. I paid the amount and left. On 4/4/24 I drove to Columbus to pick my mother up from the hospital, and upon her getting in the car, the transmission went out. I had no issues with the transmission, so I called Joseph and spoke to a rep who spoke to his manager and was told to tell me to get back the best way I could. I spent $521 to have my truck towed back to them in Cincinnati. That same day the service manger Ron R*** called being apologetic and trying to help me. The next day 4/5 I spoke to Ron who said he was gonna drive my car and get back with me. He has never called me back, and I was being passed around because no one wanted to help me. My vehicle is now not driveable and I have to have it repaired. After days of calling, because no one would answer my call or call me, I got a hold of one of the reps told me it was my transmission and it had been leaking. I explained that I never have had any issues with it and there was no leaks. He was rude and said it's $9500 to fix. To this day 4/22/24 My vehicle has sat up there and No one is trying to help me, but had no problem taking my money.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new **** ***** ****** on Wednesday, March 27 36 hours after driving off the lot, vehicle stalled while driving on the interstate. Car has been in the shop ever since for repairs. The techs found burnt oil in the transmission. Due to safety concerns, I do not feel comfortable driving that car off the lot —whether or not the car is fixed. Joseph Chevrolet’s only option they offered was a trade in (see attachment). The msrp’s of both vehicles match ($45,790). However, the most they would give me for my NEW vehicle’s trade in (which malfunctioned 36 hours after purchase) is $36,500. This puts me in the hole an extra $9,000. GM says they aren’t able to provide any compensation unless vehicle is deemed inoperable.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently paid the **** ***** ******* off and car started to loose power. Took car to dealership to see what the problem was. The dealership said engine failure due to oil consumption. General Motors knew the **** ***** ******* engine has a oil consumption problem, but has yet to make a recall on this engine. There is a class action lawsuit filed in the District of ******** for this engine problem in 2019. I have maintained regular scheduled car maintenance and was just there two weeks prior before taking the car to see why car was loosing power. General Motors needs to stand behind their products and not put the expense on the consumer.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car start having issues so I had it towed to the dealership to get it fixed. At first they took told me it would take 3 to 5 days to hear about what is wrong with my car is that it took a little over a week of me, consistently calling to find out what was wrong. Then the issues they were saying it was wrong with my car didn’t make any sense as the car was a newly used car and I had only drove it for about 5000 miles when I tried to call to speak with a service manager or any manager. I was told that they were unavailable or I was sent through the ring around. I was also called it several different prices on how much it would take to fix my car some starting at $500-$1400 to now $2600. I have been calling for over a week straight asking for the service manager every single time I am told he is unavailable. He will call me back which he never does. My car has almost been in the shop for about a month since July 30.

  Business Response

  Date: 08/24/2023

  After checking by name and trying the phone number given (which is not complete) we have no records of of ***** ******** ever being here or any car ever worked on

   

  Thanks

• Initial Complaint

  Date:06/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a deal the sales manager and a slaesman to purchase a 2023 Colorado that was in transit at the time to the dealership. Was given a quote for my trade but I told both the offer well under trade in value was not enough. I had also already told them I wanted to buy the truck using ny GE Supplier discount. They agreed, took a deposit of $2500 and started updating me on the delivery of the truck. On June 15th the truck with the exact vin number arrived and they contacted me to come finalize the deal. They asked again about any tradein and again I told them I was not interested. Their response was they would have the truck prepped and ready for me to finalize the paperwork in 1.5 hours. I showed up and the original sales manager was supposedly not reachable and another sales manager said they could not do the deal unless I agree to trade my vehicle for well under tradein value because they could now sell the truck at a higher value. In fact the salesman said they had another person interested right now. They obviously did not live up to their word and got me there hoping to hard sell me on a different deal than we agreed to. The general manager even made up a wrong amount on the supplier discount to say it wasn't that good of a deal and I proved him wrong by his own computer. Their lack of good faith and their own admission of now having a better deal than the one agreed to was brazen and rude at best and self serving, unethical and possibly even illegal if I wanted to try to force the issue. Needless to say I would never recommend Joseph Chevrolet as a reliable ethical company to make such a major purchase with and would caution anyone from trusting their management's word on any business dealing.

  Business Response

  Date: 06/16/2023

  Firstly we honor employee and supplier on most of our inventory even though new inventory is very short.  There are only a few we do not honor and Mr ******* Wanted to secure a Colorado that was coming in no deal was made or paperwork signed however he had a trade in and wanted supplier pricing and because Colorado's are all new and hard to get he agreed to trade it in and we would honor supplier pricing.  When the vehicle came in Mr ******* decided to pull his trade which was not our deal and the salesperson even should him the paper that he said he would even though nothing was signed and his trade was old with high miles it just gave us a chance to maybe make some money in his trade in when we sold it.  He was upset so we refunded his deposit.  We consider the matter close and that Colorado was sold that day.  he had not even sold his trade in yet and was worth only a few thousand the whole thing did not make sense.

  Business Response

  Date: 06/19/2023

  Mr ******* did not hold up our verbal deal and We consider this matter closed

  Customer Answer

  Date: 06/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  We completely disagree on who did not live up to their verbal agreement but I consider the matter and any future relationship with Joseph Chevrolet closed.  The mistake was mine in not getting the sales agreement in writing with both of our signature.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2023 I purchased a **** ********* ***** ** (with 126,000+ miles) in ********* ****. While driving home to Cincinnati, I incurred a flat tire on I-71 and had to exit the highway. After unsuccessfully trying to change the tire (frozen lug nuts), I made a service call too ***. *** also was unable to remove the lug nuts; and in the process broke off one of the studs which holds the lug nut. I had the car towed to Joseph Chevrolet and left it in the parking lot overnight. The next morning June 2, 2023, I arrived bright and early and was 2nd in line to enter the service area. Upon speaking to the service representative, the first thing he asked me was " has this auto ever been serviced here before". Not thinking, I told him "No". (Why couldn't he input the VIN number into his system to check the status?) He then proceeded to inform me that he would not be able to provide any type of service for my vehicle because (1) it had over 100,000 miles and (2) it had never been serviced here before. He suggested I take it to either **** *********** or *** ******* Tire. I had to waste another service call to *** to have the car towed to *** *******. Will I ever buy another Chevrolet again?.........probably NOT!

  Business Response

  Date: 06/15/2023

  Very sorry to hear about this and unfortunately since no work was done or initiated there is no record for us to back on.  I wish you would of asked for the manager if you were unhappy and we could of settled this.  I spoke to my service manager about training everyone so this would not happen again but since we did no work and it would not be warranted anyways and it would be a customer pay we cannot do anything to reimburse you for since you would of had to pay either way.

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on 12/19/22. My car is a **** ***** ******. At the time of the accident, I had insurance with ***** ****. My agent at ***** **** was *** ********. I had a rental car for 24 days after the accident. My car was supposed to be repaired by Joseph Chevrolet. I have contacted ***** **** and Joseph Chevrolet about my car every week. I have been given numerous excuses for why my car has not been repaired for almost six months after the accident. The excuses have included difficulty with obtaining parts, finding more items needing to be repaired and other excuses. In the meantime, I am still paying my car payments even though I have not had access to my car since December. This has created a lot of problems for me. I have had to get rides to work since I returned the rental car. I have had no independent mobility even though I am still paying for my car. This is unconscionable. At this time, it feels like I am being strung along even though I am holding up my part of the bargain. I am regularly paying for an automobile that I do not have. Something needs to be done about this.

  Business Response

  Date: 05/26/2023

  unfortunately ** ******* is correct his vehicle came in on January 31.  The hold up is his air bag which is on national back order and has been we are finished with except the headline because the side curtain airbag goes under the headliner.  We are checking regularly and feel terrible about his situation but we cannot let it leave because of safety issues until we get the airbag.  We are going to contact Chevrolet today to see if they would pay for a rental for ** *******

  Business Response

  Date: 06/20/2023

  Unfortunately as we responded before we were waiting on Chevrolet to send us an airbag we just this week received the airbag and are finishing his vehicle which will be ready at the latest the beginning of the week.  We have contacted Mr Parrish and let him know

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* *******
  

  Customer Answer

  Date: 06/21/2023

  I rejected Joseph Chevrolet's response because it has been the same response for months. They didn't even reach back out to me about the rental they said they were going to give me until the car was finished. I feel like the process has been going on too long and they lack effort to reach out to me. This is affecting my livelihood and there has been no signs of progression. It's been 6 months.

  Business Response

  Date: 07/10/2023

   *** ******* is in a free loaner vehicle we have been in touch with and his vehicle will be ready for pick either Wednesday or Thursday.  We are paying for the rental vehicle since the factory would not help and again this has all been beyond our control.  We have been waiting on an air bag and we could not let it to be picked up without one.   We understand the frustration and have been doing everything within our power to resolve it as soon as possible and again *** ******* was advised all along the way

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my 2020 traverse here for a grille replacement. They gave me an estimate and i thought it was fair so I asked them to complete the work. After getting the car back(after closing due to our work schedule) we saw that the fenders were not reinstalled properly and we’re hanging. The camera was also superglued onto our grille and not repaired with OEM equipment or parts. They told my wife they were trying to save us money by not getting a new camera bracket and never presented me with that option. Another body shop informed that is a serious malpractice by a body shop and I cannot tell you how much they just shrugged it off like it isn’t a big deal and we are just crazy. Literally told my wife it isn’t a big deal. I wouldn’t take a big wheel here to be fixed and would never purchase a vehicle here. They never presented these options in my estimate until we questioned their quality of work. They sent my wife on her way saying it was good enough. I emailed the GM of the dealership and after all of this he offered that if we bring it back a third time they would install a new camera and bracket however my wife would have to take another day off work for this because after all of this headache they have caused they refused to offer us a rental car. I had another dealer give me an estimate and their estimate included all necessary work. Now I am out $800 and a awful quality of work completed on my vehicle.

  Business Response

  Date: 01/19/2023

  In response to Mr. ***** ******** complaint. We, Joseph Chevrolet Body Shop, did replace Mr. ******** grill on his 2020 Chevrolet Traverse with an original equipment part. Mr. ****** called us after he picked up his car on 01/04/2023 with a complaint of leaking brake fluid on the right front tire and the fender was ripped on 01/10/2023. Mr. ****** was very combative demanding reimbursement for his wife’s time off and a rental car before we ever got a chance to look at his car and address his complaints. We instructed Mr. ****** to bring the 2020 Chevrolet Traverse in to the shop so we could take a look the car. Mrs. ****** bought the car in on 01/11/2023. We took both tires off and found no brake fluid leak. The fender liner on the driver’s side was sticking out slightly and we tucked it back in and this was not cause by our replacement to the grill. We showed Mrs. ****** along with Mr. ****** via face time, and he still refused to believe us, I told them to take the car to the service department and have the car checked out if they still needed more conformation. Mr. ****** then asked me about the camera that is mounted to the grill why is there glue on the camera, we informed him the camera was lose and in the bracket and we repaired it at no charge. The customer was concerned when they received their estimate because another body shop estimated to replace the camera, and they didn’t want to replace it because it was in working order. The camera does work and operate the way it was designed. The whole encounter took 30mins in the body shop and no rental needed. Mrs. ****** did decide to take their car to the service department to have the brakes checked where she was told there was no brake fluid leak and the fluid is at proper level. The service tech does believe that it was dog urine on the tire. We would still love to extend out our offer to replace the camera for around $250.00.

  Business Response

  Date: 02/15/2023

  Once again we performed the work which was replacing the grill and have spoken in length to Mr amd Mrs ****** and gave them options to try to help resolve including installing a new Camera at cost and no charge for labor (which their insurance said they will not pay for)they declined so we consider the matter closed

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  

  work was not completed to the standard expected by customers. I still stand by my request for a refund 
  Regards,
  
  ***** ******