Complaints

This profile includes complaints for Kings Toyota Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kings Toyota Inc.

  4700 Fields Ertel Rd Cincinnati, OH 45249-8200

• 

  Kings Toyota Inc.

  9500 Kings Auto Mall Rd Cincinnati, OH 45249-8238

• 

  Kings Toyota Inc.

  9783 Kings Auto Mall Rd Symmes, OH 45249-8243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a **** ********** that has been historically serviced at Kings Toyota. At 76000 miles the water pump began to fail so I had the dealership repair it. Less than 20 days after the repair the transmission is now failing at 79000 miles for an estimated $10K to repair. I’m not sure the dealership didn't damage the car when they repaired the water pump. They claim it’s not connected, but it’s possible they caused the transmission issue. They surprisingly had a new transmission in stock at the dealership the day my car came in to service. If it truly failed on its own, then Toyota needs to issue a recall, the manufacture’s warranty is only good to 60,000 miles. These 2 failures are not acceptable before 100000 miles on a Toyota.

  Business Response

  Date: 02/26/2025

  The **** ********** is currently in our service department.  We have opened a case with Toyota requesting goodwill assistance with the transmission.  We have left a voicemail with ****** ****** letting her know what we are doing. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Kings Toyota and Toyota Financial Services. On 10/03/2022 my son purchased a Certified **** ****** *** * from Kings Toyota. I attended the meeting with him and Melissa E******* in which he purchased among other items a Tire and Wheel Protection (TIRE REPAIR OR REPLACE, WHEEL REPAIR PLAN for 72 months and $1,080.00. On 7 /1 after contacting ****** I went to **** *********** (****** could not get me in for 1 week) and had a repair done on the drivers side rear tire. Due to another tire puncture I again contacted ****** and then went to **** *********** to have the drivers side front tire repaired (borderline whether replacement was needed). (both repairs should have been payable but TD decided not to make the time consuming calls). During this period I contacted Toyota Financial on several occasions to make them aware of the ongoing tire issues and to determine if they could expedite repair at ****** and was advised they could not. On 7/15 we noted that both tires were losing air and I went to **** *********** who determined that the tires would need to be replaced. **** *********** contacted Toyota Financial who denied payment due to dry rot. At no point during the 6/19 inspection at Kings Toyota (or any prior vehicle inspections) or our observations of the tire prior to 7/15 was there an indication of dry rot which would cause a failure to these tires. I have contacted Toyota Financial and Toyota Customer care and Melissa E******* at Kings Toyota and no resolution has been provided. I have incurred $401.20 for replacement of the two tires as I purchased a full set due at Costco due to an abundance of caution. I have also contacted Melissa and JAMS regarding proceeding to Arbitration per the contract and have not received a response. As a customer of Toyota and Lexus since 1986 I expected greater action and consideration.

  Business Response

  Date: 08/16/2024

  Spoke with *** ******** about tire issues. Agreed to refund the $401.20.  We are mailing him a check.  Thanks

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the event this is found to be a violation of Section 1345.09 of the **** Revised Code Consumer Sales Practices we can revisit the damages of $802.40 which would then be owed in October. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:03/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a sales / lease transaction that was made to my 85 year old step-mother with Alzheimer's. Her name is ********* *****. I have financial power of attorney for her now (copy attached), as she has declined quickly. **** has been a long-time customer of Kings Toyota. As of April, 2023, she was in a lease on her **** ****, when she was contacted by your store early last year, with a “great deal” to discuss. (Her prior lease was not up yet.) She was sold/leased on a **** ******* ********* – agreement attached. I do not understand how a decision was made at Toyota to lease an 85 year old woman – who is obviously confused easily, a 3 year lease. The woman should not have been driving – or sold a new car. (Just because you CAN sell a car to an old woman with Alzheimer's, doesn’t mean you should.) **** is now in assisted living and cannot drive. The car is parked at the care facility. We are taking charge of her finances, as we have found over $25,000 in fraud and theft across multiple credit cards and bank accounts. We have found many instances of “theft by deception”, with many businesses targeting the elderly.We have spent the last four weeks unraveling her financial mess and getting her moved to assisted living. We respectfully request that a member of Kings Toyota management, take a deep look into this contract, including : review the lease agreement/price of the 2023 Corolla, as I’m confident there wasn’t negotiation on her part. She would not have had the ability to understand or negotiate a car agreement. 2) Review the trade in value of her **** *** to see if she was given a GOOD trade-in value. Do you have access to KBB values at the time. 3) Why she was upsold on an $799 optional protection plan and $400 tire and wheel protection plan? This should be refunded. 4) I am very concerned that she had to pay out $3000 on this “great deal”. The poor woman has very little money. We need a refund form that we have requested.

  Business Response

  Date: 04/05/2024

  We have spoken to **** ***** multiple times this last week.  We have cancelled the gap policy on the account and that amount will come off the balance of the loan.  We have also discussed the tire and wheel protection and given the amount that would come back if it were to be cancelled.  We also offered her $24,500 for the vehicle. I have attached the Kelly Blue Book instant Cash offer as well. **** ***** has informed us that she is exploring her options on the vehicle and is currently seeking offers from ******* and ****** as well.  We told her to keep us informed and to let us know if she needs anything else.   

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership on Feb 9th. Since then I have been given nothing but run around about obtaining a second key for my vehicle as was promised. The dealership also filed the title paperwork with my name incorrect so now I cannot register the car with my state's DMV. I have never been in contact with the original sales agent as she never takes calls or is there, and the sales manager Chris O**** made promises of follow ups that never happened and now they won't take or return a call.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** ***** with 142,000 miles on it in November of 2022 from the Kings Toyota dealership. I chose Toyota for their reputation for trustworthy cars that are safe and durable. I purchased the car without a warranty trusting that it was fully inspected and would be durable for a while without having to worry. As soon as I bought the car, it started making a funny noise when I turned on the engine and the air conditioning stopped working. I trusted that the noise was ok since they had just completed their inspection and I could manage the air conditioning unit not working. I paid $10,400 for the vehicle. Now, about eight months after purchasing the vehicle, the car will no longer go into reverse. I took it into Kings Toyota for service, and they informed me the transmission was no good and would cost $6,300 to replace. When I informed them that we had only recently purchased the vehicle, which now only has 150,000 miles on it, they told me that because it had no warranty- they would not stand behind their cars and would only give me $1,000 for the vehicle. I feel that their campaign of long lasting, durable cars and their trustworthy name is misleading and it was for that reason I chose their car company. A working mom losing $9,400 in a matter of a few months with this large company who makes millions of dollars saying they are unable to help is unethical.

  Business Response

  Date: 09/01/2023

   

   

       I am sorry to hear that your **** ***** is having problems. We do our best to service these type of cars at the time of sale but it is impossible to predict if the car will have mechanical failure in the future. This car was driven over 9700 miles and was sold 10 months ago. The car was sold as-is and a warranty disclaimer was signed by ***** ********. Kings Toyota can not assume responsibility for the repair of this vehicle.

   

  Rob S*********

  Kings Toyota

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  You sold me a lemon vehicle for more than it was worth.

  I was told reason for the pricing was because you had just put in $2,000 into the car- almost $1,700 of that I found out was charged to yourself for your own labor.

  The pre sale inspection indicated the car needed a new alternator- then later said they just charged it and it was fine. I believe the noise after the car starts is a bad alternator.

  
  Regards,
  ***** ********
  

  
  

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kings Toyota Used Vehicles – Bait and Switch On September 1, 2022, I took time off work to go to Kings Toyota Used Vehicles to look at a Certified **** ****** ***** **. I worked with ****. He went with me when I test drove the car. When we returned, I made an offer on the car since the listed price was above the KBB dealer price for the car. He spoke to the sales manager and came back to tell me that first, it is NOT a certified used car. Since it is a 2016, it is not even eligible to be certified. Also, they will not come off of their price, that was based on a Certified Toyota. He said he would be happy to put me into a different vehicle at “my budget.” On April 22, 2023, my wife and I drove to Kings Toyota Used Vehicles to look at a ********* **** ****** ***** **. We worked with **** this time. He told us that there is a damaged fender that will be repaired as part of the Certification process, but it has not yet been completed. The vehicle was nasty on the inside and had body damage on almost all panels. We drove the car and were willing to make an offer, depending on all the Certified Toyota repairs (and body work) to be corrected. We offered to pay the sticker price minus $355 (to offset the title, license and documentation fees). **** wrote it up and went to see the sales manager. Roughly an hour later (and 45 minutes after the dealership closed), **** returned to tell us that the Toyota certification process will not allow this vehicle be certified based on the amount of body damage. He said we should walk away from that car. I asked how much he would see the car to us for, after all the damage has been repaired, without the certification (pointing to the “Certified” advertisement stating that it was a $4,000 value). He would not give me an answer. He then tried to show us 2 more expensive ******.

  Business Response

  Date: 05/02/2023

   I understand your frustration on these units. We are experiencing a very declining availability of used cars and are advertised when we get them. To qualify as a Toyota Cerified car they must go thru the qualifications before Toyota accepts the application. At times we do not know until they are serviced. In both cases these cars application for certified had not been accepted yet.

   

  I apalogize for any ibnconvenience this may have caused and would like an opportunity to find a car that works for you.

   

  Rob S*********

  General Manager

  Kings Toyota

  Business Response

  Date: 06/16/2023

   We do have many Camry's that are certified and I invite you into the dealership to look at them.

   

  Rob S*********

  Kings Toyota

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ****** ****** from Kings Toyota (Kings Auto Mall) in Cincinnati. After I purchased the van, the finance department contacted me by phone to finalize loan documents. When I purchased the van, it was late in evening, the financial department had left for the day. While finalizing the loan documents, the finance officer tried up selling several warranties and other auto coverage; I declined most, because they didn’t fit my needs. Though one particular warranty coverage did fit my needs. I agreed to purchase the warranty/ gap coverage at 1500.00 dollars additional. The coverage including discounted oil maintenance on the van, and hazard tire warranty and gap coverage; in case the van was in a collision, and was totaled. My original loan period was five years. I payed off auto loan in a year and a half. Once I payed off my loan, my financial lender sent me a finalized document detailing the warranty/gap information I paid for was eligible for a partial refund, due to me paying the loan off early (The warranty/gap insurance is designed to cover the time line of the loan) The document further stated to contact the dealership to request a partial refund for the warranty/gap insurance. I never used the warranty/gap insurance because I paid the loan off quickly. I never had the van’s oil maintenance conducted by Kings Toyota. For the last eight months, I have called the finance department, and left voice mails with various finance officers at Kings Toyota, requesting a partial refund. Not one person from the finance department has contacted me by phone or email. I then contacted the general manager of Kings Toyota. We spoke over the phone, and we discussed the partial refund for the warranty/gap insurance in detail. He assured me he’d pass this information along to the manager of finance, and the manger would contact me back to resolve the partial refund. It’s been two months and more phone calls and the staff won’t contact me back.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, I purchased a 2013 Subaru Forester from Kings Toyota. While I was excited about purchasing it, as I was really wanting a Forester for a while, it soon became clear that purchasing a vehicle from there was a poor choice. Reasons for this include: -Waiting over 60 days for them to send me the title and having the salesperson lie to me about why. -Not replacing my FOB despite me asking numerous times. -Releasing air from my tires when I requested air be added to them upon purchase of the vehicle. Most recently, the issue centers around the fact i have had to replace a rear bearing merely 4,000 miles after purchasing the vehicle, despite the fact that they "checked" and "replaced" the rear brakes and rotors, a replacement that should have also shown the need for a new rear bearing. Upon bringing this up to the dealer, they have told me that it wasn't something that came up on safety inspection, which makes me question whether they checked at all. And since they either never checked or looked the other way, I had to sink $1,000 into my car so soon after purchasing it. I tried sorting it out with them to no avail. I have attached PDFs of my correspondence both from August-September 2022 and now. Also, I have attached the document stating how they were to look at my brake system, and a receipt for the bearing replacement (and front brakes as well).

  Business Response

  Date: 03/13/2023

  Mr ******* *

     I understand your concern with the repairs required on the Subaru you purchased in August 2022. When the car was serviced at our dealership there was no wheel bearing noise. A wheel bearing is impossible to predict when it might need replacement. It appears you drove the car 7017 miles before the wheel bearing needed replaced. I do know that Ben S, Used car manager did authorize a new key FOB as promised in the original deal. It has been ordered and awaiting the programing.

   

  Kings Toyota is not responsible for the wheel bearing repair and will not be refunding the cost.

   

  Rob S

  Kings Toyota

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* 

  Insomuch as it seems as though King's legally did everything they could to cover themselves from their buffoonery and poor salesmanship and I cannot do anything further, I will accept the business’s response. However, I am doing so with extreme prejudice, since every step of this process has been filled with dishonesty, unprofessionalism, and insincere motives.
  
  I wish to not have any more communications with King’s Toyota once the FOB issue is resolved once and for all, and hope they will honor my wishes.
  
  I sincerely hope nobody in their right mind will ever seek to purchase a vehicle from that dealership ever again. Every step of this process has been literal hell for me, and unnecessarily so.
  
  

  Poorest Regards,
  
  ******* ******
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from kings Toyota and the financial manager told us we had a 6 month warranty on the used car that covers everything, well 3 months later it broke down , they had us to tow it to kings **** to have them look at it, well it Sat that 3 weeks before we could get ahold of someone at kings Toyota for the warranty info, then now the service manager told me that the financial manager told us wrong that it wasn't covered, he said I'll talk to him and make him do his job better

  Business Response

  Date: 01/13/2023

   Mr. Rayburn,

   

   I understand your frustration on the **** **** ***** you purchased in September 2022. The 6 month warranty does state the the clutch assembly is not a covered part. A clutch assembly is considered a normal wear item similar to brake pads and spark plugs. I see the car has not been in our service deptartment for an estimate. I would be happy to get you a competetive estimate on the needed repairs.

   

  Rob S*********

  Kings Toyota

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 toyota camry with 6k in miles. Front headlight has condensation and they are telling me it's not covered under warranty. I don't see any cracks on the outside and they stated maybe a rock hit your housing clip and it broke. This is unacceptable as they did not show me the crack but were quick to try and charge me $1200 + tax to replace it. I want a resolution to this as this is a safety concern with water being next to electrical.

  Business Response

  Date: 11/10/2022

    I do want to apolagize for the service department not comunicating with you clearly on this claim. When we make a warranty claim with Toyota they require us to send in teh failed parts. In this case the reason for the moisture was damage to a clip on the headlight assembly which seals the assembly from moisture. Toyota denied the claim because of he damage to the assembly. I have attached pictures showing the damage. The red car is how the clips are when new and the white car is the headlamp assembly that was denied because of damage. If you would like to bring the car in I would be happy to show you in person.

   

  Rob S

  Kings Toyota

  Business Response

  Date: 12/08/2022

   

  I have requested you to bring your car in so I personally can inspect it and determine if there was a mistake on the picture given to me by my Toyota Technitian. If this picture matches your headlight Toyota has already turnrd down the warranty claim and will not replace your headlight. If the picture is in fact not your car and it has no damage, Toyota warranty will glady replace your headlight free of charge.

   

  If interested email me your available times Monday-Friday 7:30AM-5:00PM

   

  ***************************

   

  Rob S

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint  and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Hello,

   

  You have already taken more of my time that I don't have. This is how you treat your customers? I'm shocked, you say the picture was and might be... I'm concerned now for other toyota owners that you have done the same too. This is disappointing coming from a multi billion dollar business. I will make time for you to come to me to inspect my headlight. Let me know when you have time to come to me. I refuse to bring my vehicle to a business that deceives their customers. 6K miles, first time hood was opened and its my fault. This is ridiculous. 

  
  Regards,
  
  ***** ********