Reviews

This profile includes reviews for The Cincinnati Enquirer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Cincinnati Enquirer

  312 Plum, Suite 1250 Cincinnati, OH 45202

  
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  The Cincinnati Enquirer

  25 Town Center Blvd. Crestview Hills, KY 41017

  

Review Details

• Review fromPatricia W

  Date: 03/12/2025

  1 star
  We have been having extremely poor home delivery service from the Enquirer. Most recently, we have not received a paper since March 5, which is an entire week at this point. I have registered this delivery issue on their website every day; I have attempted several times to call their complaint number (the calls do not go through - the automated voice mail disconnects as soon as you pick their "Delivery Issue" option.) and I have interacted with someone - who I assume is a live person, but may be AI - on their chat function every day since March 9. The "live" person or AI function always promises that the issue will be resolved but it never is. And only once have I been offered a subscription extension to make up for the missed issues.

• Review fromMPL Law F.

  Date: 03/11/2025

  1 star
  ZERO out 10!! Terrible customer service response. Constantly dealing with billing errors, being billed for other company ads, Credits on our account that were posted to other company accounts. No response from Management after multiple requests to speak to someone.

• Review fromMaxine M

  Date: 02/03/2025

  1 star
  BBB, I call for an ad in the local newspaper. The agent said the digital ad would get 35,000 views. Ad will cost $296.25. I agreed. I paid $308.07 total. I asked to view ad before the public. They said to click on the link, and there was no link and I told them. When I received the results out of 35,000, only one person clicked on my ad. I told the agent that this is not for me and the agent agreed. I thought this was the end of it all. The nightmare begins! Jan 1st, I was charged $1,287.54 for an ad that I did not order and never saw. The collection said very rudely, I must pay or talk to my agent. I asked who they were, I never had a contract or talk to anyone from their company. I talked to my agent and said he would take care of it and I assumed he did. Now I am charged $6,147.90 for Jan 1st to Jan 31st and past due amount totaling $7,732.11. I received this invoice today. I emailed my ex-agent and he was to call me back at 3:00p.m. It is now 7:00p.m. I fear that I have been scammed! This company is using alternative names. My invoice came from LocaliQ Gannet P.O. Box Cincinnati, OH I call several times and left messages, no return call. I could not find this name in the BBB, but I did call Cincinnati Enquirer because they were located in Cincinnati and was told that they are LocaliQ Gannett. I contacted a reporter for the local paper that I met in 2019 and she gave me the GM for the company. GM asked for a copy of the invoice. I forward to GM and GM sent to me and another person an email asking them to help me. I am hoping that someone at this company will handle this in a professional manner before my credit score drops because I will and can not pay this.

• Review fromGigi V

  Date: 09/15/2024

  1 star
  We subscribe to the *** **** Times Sunday paper which the Enquirer is supposed to deliver, and for which we pay. But we’re lucky if we get the paper four Sundays in a row. Today we got the **** ****** Journal instead of our paper so someone is missing that. We can’t call the Enquirer to find out what is going on — we have to call the Times and they can only deduct the issue from our bill (we have tried asking that the paper be delivered the next day but that NEVER happens). We have just about had enough. It seems we don’t have reliable delivery person and there is nobody to ask. I have never seem such horrible service — and zero customer service — and the Enquirer doesn’t seem to give a damn. Just awful, awful, awful.

• Review fromDavid H

  Date: 07/08/2024

  1 star
  Have been emailed promotional offers for subscribing to Cincinnati.com multiple times over the years. I've tried to take advantage of those offers from time to time. Every time the Cincinnati.com website fails to allow me to complete the purchase, even though there's no problem with my credit card or other info. Today I went so far as to contact customer service over the phone. Same result. One incomprehensible explanation later -- and AFTER BEING ASKED FOR MY CREDIT CARD INFORMATION and AFTER BEING TOLD I COULD CALL BACK TOMORROW to perhaps see if the situation has been resolved, because no, they could not help me today -- I have finally decided to close the book for all eternity on trying to subscribe to Cincinnati.com. It and ******* have shown themselves to be consistently inept and unethical operators on a scale that's unprecedented in my experience.

• Review fromMargaret S

  Date: 05/05/2024

  1 star
  Terrible and ridiculous service. I cancelled my Enquirer subscription after having it for years and years because of delivery issues. They hounded me via email and phone calls for another chance, and I signed up for Sunday only delivery to give them another chance. It is now the SIXTH Sunday in a row where I have not received a paper. Each Sunday I have "Chatted" with a representative who promises I will get a paper ...but shockingly enough, I never do. Each time I get apologies and promises.....but NO PAPER. All I get is the suggestion that I read the paper online. My 86 year old mothers wants to read THE PAPER not the internet. I wish I could give negative starts.

• Review fromJoan M

  Date: 08/31/2023

  1 star
  I agree with every single one of the bad reviews . I subscribed to the printed daily paper for over 30 years. Several years ago delivery issues became so bad that i cancelled my subscription. That was several months ago and I am still getting the digital version every day. I don't want to read the paper online yet it shows up every morning. Bring back the days when customer service meant something. I would love to give a 0 star review.

• Review fromBernhard K

  Date: 04/30/2023

  1 star
  This paper does not seem to have the capability to deliver a paper everyday, not even an occasional one. And when one complains, all you get are apologies. I don't pay for the apology. I pay for the paper...one Sunday, Monday, Tuesday, Wednesday, Thursday, Friday (but not Saturday because they don't publish one on that day). Apparently, they aren't published any day because I haven't managed to get one yet. Correction: I did get one Sunday of last week. But since then, all I've gotten are automated apologies that lack "teeth." The apologies are just words...This has got to be the worst experience with a local paper in all of my life (and that's saying something because I am 83...). I don't want a digital paper. I am paying for the paper, and ink, and words, and puzzles, and all that jazz that is supposed to be in a local paper. Cincinnati Enquirer: you leave much to be desired in the paper delivery department. Can't leave a review of the actual paper BECAUSE I HAVEN"T GOTTEN ONE YET!

• Review fromAnnmarie B

  Date: 04/18/2023

  1 star
  Delivery issues which do not get resolved. When a paper is not delivered we get two papers the next day. This is unacceptable. Also very left leaning news. Enquirer has lost its unbiased reporting. Have canceled as has most everyone I know. What a shame. The sports section was the only reporting which was accurate and unbiased. When **** ********* left it lost their best reporter.

• Review fromMason C

  Date: 04/12/2023

  1 star
  The Cincinnati Enquirer claims that NY state residents (as legally required) can cancel subscriptions online, however they do not actually provide this option. I have submitted a complaint to the *** ******** ****** Bureau and hope others do the same. Even if they did provide an online unsubscribe option like they are legally required to do, it is comical that they claim to only provide this for the select states that protect their consumers, rather than extending the feature to local residents. Clearly they are doing their best to trap subscribers and fully disregard local residents. I only wanted to unsubscribe to disable auto-renew, with intent to keep the subscription as long as it felt useful to me. Instead they force you into auto renew, illegally fail to provide online unsubscribe options as mentioned in their subscription terms. I'll stick with the NYT I guess, so much for news from home.