Complaints

This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
• 

  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

• 

  Paycor

  305 N. Hurstbourne Parkway #115 Louisville, KY 40222

• 

  Paycor, Inc.

  8050 Marshall Dr, Ste. 100 Overland Park, KS 66214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing on behalf of ********** ****** in ********* to formally file a complaint against Paycor, our payroll and tax processing service. Since August 2024, we have been actively trying to resolve an issue stemming from Paycor’s filing error, where they submitted our tax documents using an incorrect Employer Identification Number (EIN). Despite our repeated communications with them to correct this mistake, Paycor has failed to resolve the issue in a timely and satisfactory manner. Adding to our concerns, after assuring us there would be no additional fees related to their error, Paycor has charged our organization over $5,600 in extra fees. This is in direct contradiction to their previous promises and has imposed an undue financial burden on our church. In addition, because they did not file our federal 2024 taxes correctly we were assessed another $9,600 in fines, penalties, and fees by the IRS due to Paycor’s negligence and misrepresentation, and we believe these practices warrant a thorough investigation. We respectfully request that the Better Business Bureau open a formal complaint against Paycor for the following reasons: Negligence and Filing Error: Paycor filed our taxes with the wrong EIN, leading to unresolved issues with our tax filings. Unauthorized Fees: Despite assurances to the contrary, Paycor has imposed over $5,600 in additional fees. Misrepresentation: Their failure to meet their commitments and rectify the error has caused significant financial and operational strain on our church. We have documented all correspondence, including emails and other relevant documentation, which clearly demonstrates our ongoing efforts to resolve these issues with Paycor. We are prepared to provide these records to support our complaint. We kindly request that you initiate an investigation into Paycor’s business practices and assist us in seeking a resolution.

  

  Business Response

  Date: 03/27/2025

  Hello. Thank you for reaching out and expressing your concerns. Our team is actively working towards a solution for this case. A member from our team will be reaching out to you shortly to provide further updates. 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  
  

  Although they have reached out to me and are working on it, the matter is still unresolved. It does appear that they are indeed working on it, however, the account still has not been refunded at this point. I will continue to communicate throughout the process until this matter is resolved. It is still to early to determine if they will resolve the matter appropriately. 

   

  I have received some of the receipts for payment confirming that they did pay 11 of the 12 months of taxes for 2024, which is a great first start. 
  
  
  Regards,
  
  ***** ********
  

  

  Business Response

  Date: 04/15/2025

  Thank you for updating us. We appreciate your patience as our team actively works on this case. Since contacting you they have submitted the adjustments and are waiting for an update. A member from our team will continue to keep you updated as they work towards a solution.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycor has failed to provide 1099 documents in a timely manner. I called Paycor to ask them to generate 1099 documents on 1/21/2025. Since then, I have called on 1/22, 1/24, 1/30, 2/3, 2,5, 2/6, 2/10, 2/11, 2/12, 2/13 ,2/17, 2/18, 2/21, 2/24, 3/3, 3/5, 3/6, and 3/7 and am still waiting for these documents. Over a month. I paid an invoice of about $8,000 on 2/17. I signed a contract on 2/21 giving them permission to generate 1099. In the contract it states it may take UP TO 10 business days to gain access to the 1099, Paycor is now breaching this contract. I called today and Paycor informed me the 1099 were generated and "released" but would not tell me where they were released to as they were not yet mailed (I was given no tracking information) and they are not online for me to view. They refused to give me a date as to when shipment or online upload can be expected. It is now 3/7/2025, I have been given no further information from their client services on where the 1099 documents are, why they are holding them, and when I will receive them. I also asked to speak to a supervisor and was never given a call back. I tried emailing their support team three times and got no response. The lack of communication and due diligence is alarming considering these are legal tax documents. Paycor is exhibiting extreme negligence toward paying clients. They are taking your money and not rendering the services expected. Paycor is withholding legal tax documents from a paying client.

  

  Business Response

  Date: 03/13/2025

  Hello. We appreciate your patience as our team works towards a solution. A member from our team has contacted you directly on 3/12 and will continue to communicate with you about this matter. Thank you!

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not follow their contracts. They keep charging for extra items without prior notice. They don't do the payroll and tax codes correctly. We ended up with wrong W2s because they don't do taxes correctly, and then they ask me to pay for each employee's correction for $250! They try to take money out of my account randomly out of my knowledge and agreement, and when they got rejected, they locked my account and now I cannot pay my employees, even though they already withdraw the payroll money out of my bank account. Their customer service is absolutely horrible. Every time, they keep me on the call for hours. No one has the knowledge and authority to help or adjust anything, and it looks like there is no internal communication. I have called them more than 10 times and every time I have to start from scratch. There are various issues that I have been trying to resolve with them since months ago, but they don't bother to fix them. My employees have to file their taxes, and their W2s are wrong; I still haven't received the corrected W2s. Now, worse of all, I cannot even pay my employees on pay day. I need an urgent attention to this case. I look forward to hearing a helping response. Thank you. *** *******.

  

  Business Response

  Date: 03/07/2025

  Thank you for your comment. A member from our team has reached out to you requesting specific examples of the onboarding registration issues you've encountered. They are currently awaiting your response to proceed. We understand these matters are important to you, and we are working to ensure they are addressed promptly.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  3/17/25 per phone call from customer: Consumer called in requesting her complaint be reponed. She has reached out to the business multiple times since 3/7/25 with no resolution. 
  
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/25/2025

   Hello! Our team is actively working on this case and will be following up with you over the onboarding. Thank you for your patience.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  There are several issues that still after 3 months have not resolved yet. These issues include:

   

  - Overcharge for services that have not been done.  For example, they have charged me two times, each time for $150, for downloading a 1099 file. However, I never downloaded any file.  Even when I requested them to show me the file, they have not provided the response for that yet. 

  - Although I have been paying them for the feature to validate the tax codes, they never did so.  All tax codes for my employees were wrong. They withheld extra wrong amount of money from the paychecks.  They don't respond how I and my employees can get the refund for those moneys. They did not fix the W2s and they asked me to pay $250 for each W2 correction.  They attempted to correct only one W2 with no charge, but even that W2 is still wrong. I have been back and forth with them for months. The issue has not resolved yet.

  - They charged me $150 for late submission of a Tax ID while I already submitted the tax IDs and everything else that they requested during the onboarding.

  - Onboarding of the new employees still have issues.  All my employees have kept getting error messages when it came to Tax Verification, and they just wanted me to bypass that while they see how much we are having tax filing issues with them.  

  These are current pending issues that have not resolved since months ago, but there were so many other issues with this company since I hired them. Their customer service puts people on hold for hours and still they could not resolve things because their agent usually don't have access to check or fix issues.  They keep telling the customers that someone would reach them by email and it takes days and tens of back and forth emails; still they don't resolve the issues.  They put me in a 2 years contract to force me to stay with them while they have a horrible service.  I would like to change them, but they are putting so many penalties for me to change them. 

   

  Thank you for your attention, 

  
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 04/02/2025

  Hello! We appreciate you voicing your concerns and the updates on this case. Our team is actively working towards a solution and will be in contact with you shortly. Thank you!

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** *********** *** for which I am the leader from the HR team contracted Paycor for its ATS, HRIS, and payroll needs since 2022. Our experience was filled with poor customer service, lack of follow through, and without integrity for the real humans impacted by technical and people issues from Paycor. Our open enrollment setup and delivery in October/November 2024 was unacceptable with no follow through from their open enrollment consultant and blaming of our business and its agents on the part of Paycor management. ********** decided to terminate its contract with Paycor and sought to initiate a meeting with Paycor on November 26, 2024. The soonest meeting available from Paycor was December 2, 2024, which we accepted as this offered the contractually obligated 30 day termination period for such services. Paycor's representative was to send the termination documentation needed for ********** to complete after the December 2, 2024 meeting but failed to do so until December 3, 2024, thereby claiming that our termination was delayed. We were invoiced for a $4,261.40 account closure convenience fee which was drafted automatically from our bank account in addition to a $140.85 automatic draft from our account for 1099s that we requested that they not file on multiple occasions thereby resulting in two filings of 1099s for our 2024 tax year. Moreover, on January 30, 2025, Paycor closed our tax account with the ********* Department of Revenue without our authorization resulting in much disruption to our business operations. We seek resolution of these issues and reimbursement of funds so that we can proceed with integrity with our new HRIS and payroll provider who acts in our best interests.

  

  Business Response

  Date: 02/26/2025

  We appreciate your patience on this matter. Our team is actively working on this case and has contacted you. A member of our team sent an email on 2/24 and a voicemail was left on 2/25. Thank you!

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They have been calling the wrong phone number, and deny closing our tax account despite proof from the State of ********* that they were responsible for this item.  Moreover, they are ignoring the requests for refund of funds for both contested items.  While we have a meeting scheduled, there has been no progress toward resolution at this point.  
  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 03/06/2025

  We appreciate your patience. Thank you for clarifying your concerns. A member from our team is actively working on this case and will be updated with your correct phone number. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am waiting for a resolution from the business to be delivered by Noon today.  ****** **********, President, and I met with Sylvia T**** and Kelsey K****** via Zoom on February 27, 2025.  We were asked to consider splitting the cost of the account termination convenience fee because "it is a difficult business case to make internally even though it looks like the delayed paperwork was Paycor's fault".  There has been no response on the 1099 fee being refunded.  Additionally, we continue to get spam emails about our employee performance from Paycor even though our account is closed and we requested that those stop as well.
  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 03/11/2025

  Hello. Our team is actively working on this case and has been in contact with you. They have confirmed with our Billing Team over your concerns and have communicated the timeline with you, as the transaction can take up to 3 weeks. Thank you for your patience!

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  ********** will accept the response from Paycor in the concession once the refund check has been received and the full amount is refunded.  We are still in dialogue over a $210.00 1099 fee that they were not supposed to do.
  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 03/14/2025

  Hello. Our team is actively working on this case and has been in contact with you about the details. Thank you!

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  We will resolve the complaint once the concession check is received in the mail.  Moreover, we object to having to pay $210.00 for a 1099 download that they were not supposed to complete and that they refuse to concede.  
  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 03/25/2025

  Thank you for your patience as our team actively works towards a solution for these matters. A member from our team has met with you and has emailed you on 3.24 to follow up on this case.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  We are still waiting for our check from Paycor.  We need tracking and confirmation on delivery of that check as well.  They continue to send us performance review emails as well even though we do not have their service.  It is very annoying.

  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 04/02/2025

  Thank you for your patience as our team works on this case. Our team has been in contact with you and is in communication with IT to ensure the resolution is in the works and will be completed.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  We are satisfied to have received the concession check that we are waiting to clear and to be deposited into our account now.

  We are still receiving performance goal review emails despite being told that it was being shut off last week.  I received five alone today.
  
  
  
  Regards,
  
  ***** ***********
  

  

  Business Response

  Date: 04/15/2025

  Thank you for keeping us posted on the status of your case. Our team is continuing to work towards a solution regarding the emails you are receiving and has submitted a request for the emails to stop, again. We appreciate your patience!

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the emails from the performance feature are stopped.  Please confirm with IT that the resolution is good within one week.  Thank you.
  
  Regards,
  
  ***** ***********
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used paycor for many years and with multiple businesses. I recently closed my business and all associated bank accounts. I had a balance with paycor so they did not prepare my w2 or 1099. I promptly paid the past due balance and it has taken over a week for someone to reach out to get my w2 processed. There is no phone number for the deactivation dept and emails take days to answer. I’m now being told it will take another 10 days for payment to process w2 and another 10 days to prepare them. PLUS paycor will not file them. I will already be paying late filing fees and if it goes past 2/28 those fees will increase again. All while paycor prepared and filed w2 for a business that I closed in 2023 but didn’t prepare for the one that was open most of 2024. I will pay whatever the cost is for the w2/1099. I need them asap!

  

  Business Response

  Date: 02/24/2025

  Thank you for contacting us. We understand your frustration with the W-2/1099 delay. A member of our team has emailed you and will work with you to resolve this quickly. We appreciate your patience.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business (business name - *** ********** **** ****** **) who was seeking a payroll company A salesman sold us on Paycor back in January 2024 saying we could input employee hours 2 days prior to payday, which is what we needed since we pay weekly. It worked fine for a couple of weeks and then I started having problems with not being able to get checks on time. I called and they said that due to credit I needed to submit payroll a week prior. This was not possible for me, so I contacted my sales rep and told him to cancel. I received no reply, but assumed it was done. A few months later I noticed charges coming out of my account, so I contacted the company. They said I had to log in and cancel myself. It took several months to gain my login information but I couldn’t find where to cancel. I contacted the company again, they again refused to cancel my account and told me where to go to cancel. Their website brings me back to the login screen when I try to access that page. I contacted the company again. Again they can’t help me and say they will have technical support contact me. I never hear from technical support. I haven’t used this account in over a year, yet they withdraw $150 give or take from my account monthly and there is no way to cancel. Please help!

  

  Business Response

  Date: 02/18/2025

  We appreciate you reaching out regarding your concerns. We are actively working towards a resolution. A member from our team reached out, calling you on 2/11/25. We are awaiting your response regarding deactivations. Thank you!

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  The account has not been closed as of yet and there has been no mention in regard to the refund requested for a year of bills with no service.  I will be satisfied when I have confirmation that the account is closed and no more moneys will be debited from my account and a refund for all debits between March 2024 and March 2025 has been issued. 
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 02/25/2025

  Thank you for your patience. We understand your situation and our team is working actively towards a resolution. A member from our team has emailed you for further documentation needed for the credit request.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are:

  I have responded to all messages sent from Paycor with proof, and have not received a reply from them for over a week.  As far as I know, nothing has been done to resolve my issues  please resolve  

  
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/06/2025

  We appreciate your comment. A member from our team has been in contact with you to communicate the progress on this case. Thank you!

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The last correspondence I received from Paycor, Inc or any representative of the company (outside of an advertisement received on Feb 20th) was a message from Kelsey K****** dated Feb 19th asking for information and proof, which I responded to, and letting me know someone would be in contact with me about the refund I requested.  I have received nothing since.

   

  I have not received any messages to confirm the cancellation of my account nor have I received anything addressing the refund requested.  
  

  Please advise.
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/13/2025

  Hello! We are actively working on this. A member of our team has called and sent a follow up email advising the adjustment we were able to approve and confirm the account closure. Thank you.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am not happy about the lack of refund, but since I was shown proof that the account has been closed and sssured no more debits will come out of my bank account, I will accept the resolution.
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is message submitted to paycor, we filed a case with them directly on website on 1/29 and have not heard back.We have attached the case file confirmation & the invoice in question. We have reviewed the final invoice (attached) paycor sent and have significant concerns regarding the charges applied. We used PAYCOR services for 16 months and, as previously discussed with paycor team, waited until the end of the year before transitioning to a new provider to retain all discounts. The invoice attached in this claim includes charges for: - Recouping a prior “discount” that was NOT properly disclosed as contingent on continued service. - A “disconnect fee” that was not communicated to us. - A January 1 payroll service charge that does not reflect the discount we were originally offered—we request an adjustment to accurately reflect that agreement. As a small business, these unexpected and undisclosed fees place a substantial burden on us. At no point were we informed of such terms, and had we been aware, we would have factored them into our decision-making. We respectfully request a review and removal of these unjustified charges. Please let us know how we can resolve this matter promptly. We appreciate your time and look forward to your response.

  

  Business Response

  Date: 02/12/2025

  Thank you for contacting us about your final invoice. We understand your frustration with the unexpected charges and are reviewing your case and documentation. We're investigating the case and have been trying to contact you. A member from our team has reached out and left you a voice mail and a follow up email on 2/10. We appreciate your patience as we work towards a solution. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The claims provided by Paycor are not accurate. A member of the PAYCOR team reached out to us on (2/7) at 8PM EST on a Friday... we responded to this team member the following Monday (2/10) during business hours outlining specifics and requesting resolution and have not received a response (see attachment). Their phone call (8PM on a Friday night) and email sent were in a response to the case we submitted with PAYCOR direct on 1/31 before contacting the BBB, weeks after the claim was submitted.

   

  Thank you so much for your help! 

   

  
  Regards,
  
  ***** ******
  

  

  Business Response

  Date: 02/20/2025

  Our critical escalation team has reached out to the client via phone and email without response. Please reach out directly to our critical response consultant and we would be more than happy to assist.

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned ***** ******** ***, until July 2024, my client was ********** ******* ********** ******. For several years PAYCOR Cincinnati, did my payroll and maintained my tax information. June 2024, I lost the contract with the school and no longer needed Paycor services. I notified the agent that handled my account, that I was closing my business. She said she would transfer me to the correct department. I'm not computer literate. Don't do much on my phone. A family member tried to work with Paycor Support and was not successful. Even though I did not call in payroll and had notified the person that handled my account, I had $342.07 deducted from my checking account. August and September were also deducted. I attempted again in October to work with the deactivation support team, the offboarding team, and a Paycor computer specialist. I continue to get emails that still owe money. January 21, 2025, I attempted to email and got a "Unrecognized Device Notification". I have not been able to speak with a person, because they say it is not their department and transfers me to numbers that no one answers. As of now, they have taken $1063.66 from my checking. The account is closed, and they email notices that I OWE them $858.46, with a threat of reporting me!! My PAYCOR account # ***** *** ********** They are holding the W-2's for my employees that worked for me until I pay them.

  

  Business Response

  Date: 02/06/2025

  Thank you for reaching out with your concerns. We have reached out to our team about this issue. A member from our team left you a voice mail this week on February 3rd. We are actively working towards a resolution. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I enrolled with Paycor, a payroll company, for my small business. I have urgent issues related to this company's gross errors with the 1099 & W2 forms for my contractors & staff. We received entirely wrong tax documents for 2024. When we set up our services in January 2024, I made it abundantly clear that my entire "staff" consists of 1099 contractors, with the sole exception of myself. I am a W2 employee of the company. -I am in their system as a W2 employee. My W2 is wrong. I received a 1099 from my own business. This is wrong. I am not a contractor. Additionally, the numbers don't add up. -My 1099 contractors received both W2's & 1099's. This is all wrong. - Payroll taxes were not paid to the state of ******** for 2024 - despite my giving all the correct information at the time of set up (and again later, when they told me I was "non compliant" and charged fees for my "non compliance)... I gave this information TWICE. Paycor is now telling me it will cost more than $2,000 for them to fix these problems. Mistakes THEY made, that should never have happened in the first place.e It is very hard to understand how answering these questions should cost me over $2,000..... this should be pretty straightforward stuff. I need Paycor to fix these problems ASAP. And I am not going to (and can not) pay over $2,000 for that. Previous to these tax form errors, , there were multiple set up issues that resulted in a lot of customer service calls. Then, in May 2024, I made a very small error on the date of our checks, I immediately called customer service to resolve the problem. Instead of correcting the problem, their customer service agents created a cascading mess of more errors. It took month of endless phone calls to correct the initial error - THEN Paycor charged me hundreds of dollars in fees. For the mistakes their agents made. I have been assured these charges would be refunded since last summer - no refunds so far.

  

  Business Response

  Date: 02/04/2025

  We understand your concern about the W2s and 1099s. We want to assure you that we're actively working to resolve this with our team. Our team has been in contact with you about this issue and will continue to do so. We'll keep you updated on our progress and thank you for your patience. 

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

   I wanted to respond to my complaint #********. I hadn't responded last week because Paycor had indicated I'd have a lot of resolution this past Monday. Then they delayed that by a few days. I've been waiting and giving them the benefit of the doubt. However, at this time, not a single issue has been resolved. The refunds promised to me for the past 9 months have not been issued. The 1099 they issued for me (in addition to my W2) has NOT been corrected to a W2 (I own the business and am not a 1099 contractor. They have no documents identifying me as anything other than a W2 employee). Paycor has not (to my knowledge) paid my state taxes to my state, for ANY of 2024, despite withholding those from my earnings. Every time I turn around, I learn about more problems. And none of the problems have been corrected at all..... NONE of this has been fixed yet. Yes, the company has been in communication with me. However, I still have not been informed of any plans or pathway for resolution.
  
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 02/24/2025

  Thank you for your follow-up. A member from our team has contacted you and is working towards a resolution. Invoices with credits were sent 2/24. We appreciate your patience.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Primary reasons are: 

  1.  Multiple Questions remain unanswered.  (W2's were issued to my 1099 staff, in addition to 1099's.  Those W2's were blank.  The new 1099's are for different amounts, even though the W2's were blank, so I have some questions as to the origins of those numbers, and other similar questions). 

  2.  It remains unclear whether Paycor has paid (or will pay) the taxes they withheld from my W2 earnings to the State of ********.  The last time I checked, wages had been withheld for ALL OF 2024, yet NONE of those had been paid to the State of ********.  It is unclear whether Paycor distributed my federal withholdings either. 
  3.  There is NO visible evidence on the invoices that promised refunds were issued to me at any time in 2024.  There are some discounts on the invoices, however those discounts were related to the promotion I was on for the first year of service with Paycor.  Unless I've overlooked something, these refunds were never issued. 
  
  The refund issue has been going on since May of 2024, with no resolution despite extensive customer service interactions and escalations. 
  The tax form issues (and my recently learning that my withholdings had not been distributed) are "new", however I have been engaged in conversations with Paycor about these issues for 1 month.  So far, these issues are still not fully resolved. 
  
  I understand that some of these issues take time to resolve and there is a process. 
  For that reason, I am hopeful that resolution is forthcoming and continue to interact with customer service in good faith. 
  However, issues are NOT resolved as of today. 

  
  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/07/2025

  We appreciate your comment. A member of our team has been in contact with you and has sent an email explanation today, on 3/7. Thank you!

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  To date, my issues remain unresolved, despite extensive contact with agents from Paycor. 

  The way this has been dragged out is perplexing and unbelievably stressful. 

  My issues are extremely time sensitive (my S-Corp filings are due in 4 days... this conversation has been going on for 7 weeks and I STILL don't have the documents I need to file.  Nor, apparently, do I have access to my own data so my accountant and I can correct the issues on our own). 
  Everything about this has been extremely stressful, mildly confusing, and unnecessarily difficult. 

  
  
  Regards,
  
  ******* *******
  

  

  Business Response

  Date: 03/13/2025

  Hello, we appreciate your patience on this case. Our team has been working on this and has contacted you with final details. Thank you!

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were with them for a few years, the filing for **** and **** was included while now IRS contacts us that Paycor did not file I tried to contact paycor through their case portal, but no response i need contact asap

  

  Business Response

  Date: 01/31/2025

  Thank you for reaching out and expressing your concerns. We have informed our team, and they are actively working on this case. A team member called you on January 30th and left a voice message.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I received no phone calls, just email from Alex S******. Unfortunately, the email contained no updates or any indication that any steps had been taken toward resolution. Additionally, Alex provided a different email address for submitting the request—something I had already done previously, yet I have not received any response.

  
  I attempted to follow up by emailing Alex, calling multiple times (only to find that the phone number is disconnected), and even trying to schedule a meeting using the provided scheduling link. However, there were no available dates for scheduling.

  
  Upon calling the main support line for an update, I was informed that the original case Alex referenced had been overridden by a new one, pushing my request further back in the queue. When I inquired about why this occurred, rather than receiving an explanation, the representative instead responded with a threat: “Do you want me to put your case on hold while we investigate why this happened?”
  

   

  This is extremely concerning and reflects poor business practice. We have been a client for several years, and it is disappointing to experience such a lack of support and professionalism. Our only request is access to our information, yet we have received no meaningful assistance. Additionally, the inability to reach anyone beyond the main support line—where the only response is to "wait for an email" without any timeframe—further adds to the frustration.

  
  Please escalate this matter and provide clarity on how this will be resolved. I expect a prompt response with a clear action plan to address our request.
  
  Regards,
  
  ******** ********
  

  

  Business Response

  Date: 02/06/2025

  Thank you for informing us of this situation. We've contacted are team who has reached out to you directly and confirmed your requested extended access has been granted. We appreciate your feedback.