Customer ReviewsforPaycor, Inc.

WORST PAYROLL COMPANY!! You CAN'T get proper help to set up the account. You CAN'T get proper help to deal with onboarding or termination assistance. And even when you try to stop using their service entirely, they make up invoices with different numbers of employees EVERY WEEK, that you didn't even process through them, and charge you for it. This company gives you the run around to get you account closed and your money back. THIEVES!!!STAY AWAY!!!

Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience you may have experienced during your time with Paycor. Upon reviewing your account, we found that we were notified to close your account(s) on 08/08/024. As per our Customer Service Agreement (CSA) and Terms and Conditions, Paycor requires a minimum of 30 days notice prior to the last processing date. Since the termination process was not completed until after your last check date, the charges incurred would be considered valid. We understand that setting up an account and receiving proper assistance during onboarding and termination can be crucial for a smooth experience. We apologize if you felt that our support did not meet your expectations in these areas. We continuously strive to improve our services and appreciate your feedback.

I agree with the same reviews that ***** * *** ******* ******** put. I wish there were negative ratings, and I would have given that to them. They billed incorrectly for so many invoices. When it was brought to their attention, they said they would check and get back, and nothing had happened. They charged closure fees which is unheard of, and also disabled all access without any notification. To re-enable access, we had to pay again. After paying, the platform does not allow me to run reports, etc. Compared to ***** and other platforms, this is the most horrible application and service I have ever dealt with. We moved away from ***** to transfer to Paycor but ***** still has maintained our access as they know that the employers will need access to information for so many regulatory requests. I will never recommend Paycor to anyone and either they improve big time or shut down. WORST SYSTEM and SERVICE EVER! I wish I had read these reviews before choosing them.

We apologize for the negative experience you had with our billing and access issues. We understand the frustration caused by incorrect billing, lack of response, closure fees, and disabled access without notification. We take your feedback seriously and are actively working to address these concerns. We have implemented measures to improve our billing accuracy and communication processes. We are also enhancing our platform to ensure smooth access and functionality for our users. We appreciate your feedback and hope you will give us another chance to provide you with a better experience.

I don't think I have ever had worse customer service. If you call you stay on hold forever. When you do finally get to speak with someone it feels like they have no idea what you are talking about and I have to explain their system to them. If you submit a case online it goes unanswered. If you use the chat they tell you to call or submit a case online. I had a very bad tax issue that Paycor caused a couple of years ago and couldn't get anyone to respond. I finally went on Linked in and found the highest ranking person I could and sent the a message. I cannot imagine a company of this size just ignoring all the bad reviews about their customer service but they sure haven't done anything to fix it! 1000% do not recommend!

We apologize for the negative experience you had with our customer service. We understand the frustration caused by long wait times and lack of knowledge from our representatives. We want to assure you that we have taken your feedback seriously and have made significant improvements. We have hired more staff and are continuously working on enhancing our training programs to ensure better support for our customers. We appreciate your patience and hope you will give us another chance to provide you with the service you deserve.

Worst service ever. They illegally bill and can't detail what they bill for. Then they make mistakes and retroactively bill us for their mistakes! Illogical business model and bills - you pay additional fees when you don't have a state tax filing (due to an employee termination). They never look at root cause or overall client mistreatment. Wasted phone calls to 1-800-robot and green CSRs reading script. No resolution. Find a different pay vendor who has service level requirements and an account rep that has stake in your service, rather than sell more bad uncaring service.

We apologize for the negative experience you had with our service. We strive to provide transparency and resolve any billing issues promptly. We will review your case to improve our processes and ensure better client support. We understand your frustration and apologize for any inconvenience caused. If you have any further concerns, please contact our customer support team.

That is the usual copy paste lip service. Then you tell us to call ***** customer service line where nothing gets resolved and mostly untrained people that don't understand anything. Don't care about your empty and insulting shrg off apology. We want you to provide legal bills that reflect service you provide, a sophisticated service rep, and paycor to reimburse us for all the wasted run around time.

We used Paycor for four years. The sales team did a fabulous job convincing us that it would suit our company. Implementation and customer service did not live up to the hype. Implementation was haphazard at best, and after four years we were still experiencing issues related to the poor implementation. Each time we reached out to customer service, we would get someone different, who did not understand how our software was set up. Multiple calls to try to fix something, only to have something else break. Time clocks would always go down and we would have to manually reset them. Paycor couldn't figure out why, and we eventually just set a schedule to reboot the clocks manually every morning. We finally cancelled and moved to a different company, and were charged an exorbitant "account closure convenience fee" even though they are also charging us for two months of service because we cancelled early. I believe the cancellation fee is their main source of revenue. During implementation, we had to insist that dual payrolls be run to ensure we wouldn't have any issues. THANK GOODNESS we stuck to our guns. It took three dual payrolls to iron out most of the problems. We alerted our "customer success rep" six months before we had to bring another facility up. This facility had the exact same policies as our other four. They didn't start the set up until we were faced with our first payroll. Our first payroll was a disaster. We didn't get a 403b file for three months! All they had to do was copy what was already in place, and they couldn't even do that! I will never go back to Paycor.

We appreciate your feedback and we apologize for any inconvenience you experienced during your time with Paycor. We strive to provide the best possible service to our clients, and we understand that implementation and customer service are crucial aspects of that experience.Regarding the implementation process, we have specialized customer service teams dedicated to different areas of the business to ensure that our clients are connected with the most knowledgeable individuals for their specific needs. We apologize if there were any inconsistencies or difficulties encountered during this process.Regarding the account closure fee, we understand your concerns. It is important to note that this fee is outlined in the client service agreement (CSA) and is a standard practice in the industry. The fee is in place to cover administrative costs associated with closing an account and ensuring a smooth transition for our clients. We strive to be transparent about our fees and provide detailed information in our CSA to set clear expectations.We apologize for any frustration caused by these issues and appreciate your feedback. We will take your comments into consideration as we continue to improve our services. Thank you for bringing these concerns to our attention.

I just found out that although we are paying to have access to our reports, this does not include our Time on Demand reports - which we need in order to comply with Payroll Based Journal reporting. If we can't retrieve that report, we will be subject to fines and a reduction of our star rating - resulting in lower reimbursements from CMS and our providers. Not only did we pay exorbitant fees to exit your company, it appears your company is now going to cost us even more.

I have been working as a Paycor customer for 10 years and I cannot get our company to switch fast enough. Customer service seems to be have been farmed over seas and there is a big language barrier. How can you use the chat help service get an answer you are not sure of so you call in and get an entire different answer. I feel I know more that the "customer support reps". I asked a rep today about accrual summary and how terminated employees were popping up when I ask for active only. I was told to run a different report; so you are telling me that when you run reports in Paycor for data you will get different results...unacceptable. That was the rep on the phone who decided to just put in a ticket. When I chat under the support module they tell me I have to physically go into Time Off Types and remove the terminated employee....hmmmm well I don't think that is right either. I have employees terminated this week who are not showing up. Also their reps cannot even spell Paycor correctly when you go back to look at your cases. So many things wrong with Paycor but if you cannot even spell it why would I trust anything you tell me. And why would I trust a company who will give you several different answers. Oh and most recent we got out of Bswift thank goodness and now have our own benefit platform! Going through that was a nightmare for myself and our Brokers; ultimately we were ghosted by a Principal Client Solutions Executive and I had to call and finish the switch. Paycor is always changing things and not telling you. I suggest you work on what does not work and stop on how it looks. I will await your generic response.

Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any inconvenience you may have encountered and would like to address your concerns. However, we were unable to locate an account registered to the email address provided to the BBB. We kindly request that you create a case with our critical response service team so that one of our experts can thoroughly review your account and understand the root cause of the issues you mentioned. We value your business and want to ensure that we provide you with the best possible support. Thank you for your understanding, and we look forward to resolving this matter for you.

I am very upset with this company. I just switched over to them and they have screwed me over already. I went to submit payroll and they said that my employees wouldn't get paid til the following Monday and I said that is unacceptable. They told me if I switch to checks I could get the checks sent the next day. The next day came and they lied. I been calling and emailing for 3 days now and they are constantly giving me the runaround and then send me an email last night saying the checks will be sent out on Monday and I gt them on Tuesday. What was the reason for me to switch from direct deposit to checks if the outcome would be the same. I am heated.

We apologize for the inconvenience you have experienced with our payroll services. Our customer service team has been notified of your concerns and will be reaching out to you shortly to address the issue and find a resolution. Thank you for bringing this to our attention.

This is a terrible company. Their customer service is terrible. My business failed and it was so hard canceling my paycor account. Customer service wasn't helpful. Then they charged me some kind of fee, which overdrew my business account, without sending me an email or anything about the ridiculously high charge that was going to come out. Don't use this company. I wish I had researched them before I signed on. If I could give 0 stars I would.

We apologize for any inconvenience caused. As stated in our terms and conditions, an early termination fee is applicable. We understand your frustration and apologize for any lack of communication regarding the fee. Thank you for your feedback.

Nope. You already charged me all those fees and then hit me with a $400 fee TWO months after I closed the Paycor account. I am waiting for someone to contact me about the complaint I filed about this because I believe this charge is fraudulent. You did not send an invoice or explanation of the $400 fee...you just took it out of my account.

Worst payroll company I've ever worked with in 25 years. I had to call customer service multiple times bedcause they had me waiting on hold for more than 30 minutes each time. This is not the first time. It seems that you get service during implementation to say the least. From that point, good luck on getting to someone that can help. I will be looking for another payroll company.

We apologize for the inconvenience you experienced with our customer service. We strive to provide efficient and timely support to all our clients, and we understand your frustration. We appreciate your feedback and will work to improve our service to ensure a better experience for our customers.

We apologize for the inconvenience you experienced with our customer service. We strive to provide efficient and timely support to all our clients, and we understand your frustration. We appreciate your feedback and will work to improve our service to ensure a better experience for our customers.

Not good enough. This happens often and if you ask to speak to a supervior, they keep on hold for an hour until you hang up.

Horrible company !! We tried to use them for our payroll but we werent able to even access the site! I called several times to get a resolution and every time it was a different person that I had to explain my situation. I got so frustrated that I told them I just wanted to close it down. They said I would be charged a cancellation fee. I told them that the sales lady told us there was no charge to cancel if we werent happy with it running it for the first time. Mind you I never was even able to run one payroll at all. About 2 weeks later I get a bill for $836.76 for early termination fee!!!! Thats a huge cancellation fee for absolutely nothing! I could see being charged if I actually used their services and just decided I didnt like it but that was not my case. I strongly recommend doing your research before using them, I wish I had.

Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any frustration or confusion you may have encountered during the cancellation process. Upon reviewing your account, we found that you had signed a Customer Service Agreement (CSA) that outlined the terms and conditions, including the early termination fee. We understand that there may have been a miscommunication regarding the cancellation policy, and we apologize for any confusion caused. We strive to provide clear and transparent information to our customers, and we regret any misunderstanding that may have occurred. We value your feedback and will use it to improve our communication and ensure that our policies are clearly explained to our customers.

Why would I pay a cancellation fee for something I NEVER was able to use due to Paycors malfunction? Look at your records, I clearly called several times trying to resolve this issue. Every time I was told that it was being worked on and would be resolved and it wasnt . It wasnt my fault. I think if you want to maintain a good reputation with customers you should acknowledge when it is your fault and waive fees when appropriate . I will not pay for something that was not my fault and am requesting this bill to be voided out. Like I mentioned in my last post, I would feel obliged to pay if I was just not wanting the service anymore but my case is because I wasnt able to actually access the account therefore ******************** should waive the fee.