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          Find a Location

          Roto-Rooter has 378 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRoto-Rooter

            Plumber
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            Roto-Rooter has provided the following information to BBB regarding their corporate structure: Roto-Rooter has company-owned locations, independent contractors and franchise operations. According to Roto-Rooter, independent contractor and franchise locations are responsible for their own customer service and complaint handling.  Roto-Rooter itself does not bear any responsibility for the work of its independent contractors despite using the name Roto Rooter.  BBB is working with Roto Rooter to more clearly communicate the responsibility of its independent contractors.

            See all additional business information

            Contact Information

            2125 Montana Ave

            Cincinnati, OH 45211-2741

            Visit Website
            (513) 631-2525

            Customer Reviews

            2.05/5

            Average of 558 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            743 complaints closed in last 3 years

            253 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:

            • Basement Plumbing
            • Bathroom Plumbing
            • Drain Cleaning
            • Kitchen Plumbing
            • Laundry Room Plumbing
            • Outdoor Plumbing
            • Sump Pump 
            • Water Heater
            • Water Damage Restoration

            Business Details

            This is a multi-location business.

            Find a Location

            Roto-Rooter has 378 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2125 Montana Ave, Cincinnati, OH 45211-2741
              BBB File Opened:
              3/1/1973
              Years in Business:
              54
              Business Started:
              1/1/1970
              Business Incorporated:
              12/14/1984
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of M6505 for this business, issued by Kentucky Housing, Buildings and Construction. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Kentucky Housing, Buildings and Construction

              101 Sea Hero Road , Suite 100

              Frankfort KY 40601

              (502) 573-0364

              Fax: (502) 5731057

              http://dhbc.ky.gov/

              BBB records show a license number of PL.35606 for this business, issued by Ohio Construction Industry Licensing Board (OCILB)

              These agencies may include:

              Ohio Construction Industry Licensing Board (OCILB)

              6606 Tussing Road

              Reynoldsburg OH 43068

              (614) 644-3493

              http://www.com.ohio.gov/dico/ocilb.aspx

              Type of Entity:
              Corporation
              Alternate Business Name
              • Roto Rooter Services Company
              • Roto-Rooter Group Inc.
              • Roto Rooter Corporate Headquarter
              • Roto Rooter Headquarters
              • Roto Rooter Plumbing & Drain
              • Roto-Rooter Plumbing & Drain Services
              • RR Plumbing Services Corp
              • Roto Rooter Plumbing and Drain Service
              Business Management
              • Ms. Pat Swanson, Office Manager
              • Ms. Sally Bayer, Vice President of Marketing
              • Mr. Robert Goldschmidt, President
              • Mr. Eric Fields, General Manager
              • Mr. Spencer Lee, CEO
              • Mr. Mark Connors, Executive Vice President
              • Mr. Thad Reinhard, President
              Contact Information

              Principal

              • Mr. Robert Goldschmidt, President
              • Mr. Spencer Lee, CEO

              Customer Contact

              • Ms. Pat Swanson, Office Manager
              • Ms. Sally Bayer, Vice President of Marketing
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              743 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I am writing to express my dissatisfaction with the service I received from Roto-Rooter concerning the installation and subsequent repairs of an outdoor faucet and hose at my residence. In May 2022, Roto-Rooter installed an outdoor faucet and hose at my home. This installation came with a warranty. In May 2023, the faucet began leaking. Since the installation was still under warranty, a Roto-Rooter technician was sent to fix the issue. However, in June 2024, the faucet started leaking again, despite being out of warranty. I called Roto-Rooter for service, and another technician identified that the vacuum breaker needed replacement. I was charged $423.19 for this repair. It is highly suspected that the vacuum breaker was not accurately installed during the repair in May 2023, which led to the recurring issue this year. The cover/filter of the vacuum breaker installed in May 2023 was falsely removed. This indicates that the original problem was not properly addressed, and the faulty repair under warranty caused recurring damage. I contacted the plumbing manager to discuss this issue but received no answer and no call back. Given these circumstances, I believe it is unfair to charge me for the repair of an issue that should have been properly fixed during the warranty period. Therefore, I am requesting a refund of the $423.19 charged for the recent repair. Please find attached a photo of the faulty installation and a copy of the receipt for the recent repair. I expect a prompt resolution to this matter.
              Read More
              Read 742 More Complaints

              Customer Reviews

              558 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kevin N

              07/18/2024

              Same story as many others here. Basically scam artists. Called them in to check on a backflowing sewer line at a rental property with tenant present. They tried snaking it unsuccessfully. They put a camera down and said apparently they hit a section of broken pipe. Made me pay way too much for a simple diagnostic over the phone, without ever receiving an itemized invoice. Said they'd send a quote for the excavation the next day. It came in at $7200 (with a clause saying additional charges may be added as encountered i.e. blank check). Thankfully I got a second opinion from a REPUTABLE plumber. He went out, ran his cam, and said it was a grease clog that all it needed was a pressure lance. Cost like 200 for full same day repair. Still no itemized bill from RR. No camera footage or report. Oh, and they didn't even bother to put the toilet back in place after running the snake, beyond unprofessional. I feel sorry for the people here, especially the elderly, who were defrauded out thousands. Roto rooters behavior is highly unethical at best, I would call it criminal.

              Roto-Rooter Response

              07/19/2024

              We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
              Read 557 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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