Business ProfileforFath Properties

In April, I went to the **** **** website, owned by Fath Hill Properties, and paid the posted balance at 3:08 AM. The next day, I was charged $50 plus a $3.95 service fee. The company posts all balances due the same day. This does not give tenants ample time to pay. I went to the office requesting they post balances a few days earlier. In that office that day, there were two workers, one being Jessica Light.  She was rude, dismissive, and argumentative and stated the company does not post balances early. They are posted the day they are due.  The next month, I attempted to pay early, but once again, the balance was not posted online. I added the amounts with my information and paid the rent plus dues early. The next day, I was notified I was $3.00 short and acquired an additional  $3.95 service fee. I requested a refund and was denied. I then requested to speak to Maykayla F****** the property manager, to request a call and a refund. Maykayla F***** did not return my call during our scheduled times and sent argumentative emails stating she attempted to call.  For June, I paid the posted balance at 12:08 AM and was again charged $50 late plus a $3.95 service fee. I have requested multiple times that Mayayal F***** give me Fath Hill Properties' contact information to aid with a resolution, but she has failed to provide me with the information.  I am reporting this company’s deceptive business practices. They are not posting balances due promptly, are not posting accurate balances, and are charging tenants excessive late fees and service fees. 

Hello. We understand you are a current resident of Deer Hill Apartments, a Fath Property. Per your lease, rent is posted on the first of every month and you have until midnight on the first to pay or there will be a late fee posted. We do not post rent any earlier than the first. We understand that *******, the ******************* Manager, did explain that to you. She also emailed you a breakdown of your monthly balance minus the water charges as they will change month to month. With payments online, there are service fees to use a debit or credit card, but no fees if you use a bank account. This is stated on the payment screen prior to making the payment to ensure all know that there is that extra fee. You also have an option to setup automatic payments that will be withdrawn from your bank account each month on the first automatically to cover all lease charges including water with no fees. We understand that the Community Manager, ***************************, has been in communication with you multiple times regarding your concerns. You can reach out to her directly if you have any questions or you can reach us at feedback.com.