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Find a Location

Caring Transitions has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCaring Transitions

    Senior Move Manager

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    10700 Montgomery Rd Ste 210, Cincinnati, OH 45242-3260
    BBB File Opened:
    10/24/2008
    Years in Business:
    18
    Business Started:
    4/20/2006
    Alternate Business Name
    • CT Franchising Systems, Inc.
    Business Management
    • Mr. JEFFREY D SIEHL,, President
    • Gina Siegel, Administrator
    Contact Information

    Principal

    • Mr. JEFFREY D SIEHL,, President

    Customer Contact

    • Gina Siegel, Administrator
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been doing business with CT for several months, buying rare coins at auction--and every time I have the same issue--remarkably slow turnaround on shipping. Generally you're charging me 15-18% on each item--since December, I've paid around $800 in fees for remarkably slow response time, and that's not even including the shipping fees you charge when you DO respond. If I have to pay a "premium" then I should get at least mediocre service. In the latest example, on March 7, I paid you $1773.53 for a gold coin, which includes a $270.54 premium, from your ******* ******* ** office. It still has not shipped. Lee F***** emailed on March 9th that it would go out "early this week." It has not. I called and spoke with him yesterday and he said it MIGHT go out today, 3/15, but he has over 100 items to process. This is not acceptable. If I have to wait another couple of days, I will dispute the amount in full and have that entire amount reversed to CT. You are making it very hard to do business with, and if you're going to continue to charge premiums, then you need to significantly up your game.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deborah C

    1 star

    08/08/2023

    I have already left two (2) extensive messages with your corporate office and have yet to receive any callback or acknowledgement of my expressed concerns. Your lack of customer service response indicates that your company absolutely does not care and is more like a pyramid scheme. My calls were to warn you about the franchisee, Angel M*****, that you have that is causing great damage in the Seminole, FL senior community that she is supposed to serve. She destroyed $5,000 worth of valuable and irreplaceable vintage, treasured collectibles because of her lack of competence and carelessness in the way she packed and shipped my mother's treasured items. She is a predator and took advantage of our situation as we grieved the sudden loss of my mother, had time constraints thrust upon us to get a job done quickly, and were unfamiliar with local resources. She/your company took advantage of us at our lowest and most vulnerable time and there is nothing worse than a predator who takes advantage of people when they are weak and vulnerable, as we were when we hired Angel M***** of Caring Transitions, Inc. She should never be allowed to get near anyone's possessions, as she will only destroy them and cause great family sorrow. She is dangerous to the senior community and want to warn others to never let her near your belongings. On top of her incompetence and carelessness, your corporate organization does nothing to provide any customer service when there is a complaint and a concern. You must simply take their money and run the other way without training them or caring about what they do. I will continue to make her danger known to others in the senior living community of ******** County community. It is the least that I can do in honor of my mother for the loss of what was so valuable and treasured by her.

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