ComplaintsforLee Shoe Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 05.24.23 around 11:30 AM took a new pair of men's size 10 Rockport black loafers to have them stretched by the toe area and Lee, the store owner, said to pick them up in a week or so. On 06.05.23, unfortunately, the store is closed on Mondays, so we had to reschedule when to pick up the loafers. On 06.15.23 around 10:45 AM stopped to pick up the loafers, but was told he couldn't find them right then and kept trying to replace the new loafers with another brand used pair. Because we had West Chester Senior Van Transportation waiting on us, he agreed to call us when he located them. On 06.20.23 around 10:45 AM stopped again to pick up the loafers, but was told again he couldn't find them. Because we again had West Chester Senior Van Transportation waiting on us, we could not stay there until he resolved the problem. We have used Lees Shoe Repair for years with no problems and don't understand why the loafers are misplaced, but think it best if the BBB contacts the business for a resolution!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.