Business ProfileforBob Sumerel Tire & Service Co LLC

Although there are numerous complaints similar to mine within the community, I will only speak of mine. I scheduled an oil change for my car. Upon scheduling, the representative confirmed the services that go along with the oil change such as tire rotation. Upon receiving my car after the oil change, I did not receive any diagnostics and paid a high price for an oil change. After driving it, I noticed the tire pressure was the same and on the same tires as before. I emailed AAA Bob Summeral who had me come back in. They claimed they checked everything, informed me of false information about the front brakes, claimed everything was completed and checked. Shortly after driving my car again, I noticed the windshield fluid was empty, and a little after that, the notification for maintenance came on (oil and filter). Usually there is a sticker on the windshield to tell me when it is due for an oil change, none was ever put on. How do I know if one was even completed? Based on reviews from other community members, lately Bob Summeral at this location have claimed to do work and never completed the work they were paid to do or falsely claim things need done when they don’t. This appears to have started the past year or so, so recently. We were very loyal customers until Jason left, then it all started to go down hill. We tried to stay loyal but after this type of treatment, we cant trust them for us to remain loyal.