ComplaintsforTire Discounters, Inc.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My window was off track but in the upright position when I went in to have my tire replaced. When I left my window was stuck down and the inside door panel was broken. No explanations from the company and nothing but rude sexist comments were made. They want to bill me now for the costs of parts for a window who is off track?? They do not want to replace the door panel they broke. I’m seeking the door panel be replaced and the window be put back in its upright position. An apology would be nice but not necessary. The sexism needs to be addressed though.

  Business response

  05/04/2024

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is ************ Please allow 48-72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer response

  05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Corporate and the regional manager Steve called me this morning after this email. They are warning they are going to video evidence now trying to threaten me again with it. This has escalated from  something minor to a bigger deal really quickly. The way I’m being treated as a handicapped, disabled, woman has made this even harder to deal with. Being told to stay in my car and treated like that was bad enough  this is just escalating way to fast for no reason on my part. They are trying to get out of the damages by belittling me and discriminating at this point. I was scared of Russ and Steve and stayed in my car  
  

   

  
  Regards,
  
  ******* ****************
  

  Business response

  05/10/2024

  The Regional Manager reviewed the store video and met with the store general manager and sales manager at the store that the original service was performed to discuss the customer’s claims.  When the tire service completed the Sales Manager pulled the vehicle out of the bay and to the door since the customer was waiting.  They were not aware that the customer had an issue with their window being difficult to raise back up after being put down but realized the issue when he attempted to raise the window and it would not go back up.  He came inside and asked the customer if there was a trick to her window and she said “yes” and that she will be able to get it back up herself; therefore, the Sales Manager nor any other store personnel attempted to do anything with the window.  The video review verified that store personnel did not attempt to fix the window on premises.  The customer paid for her service and left the premises.  If the door panel was damaged by someone attempting to fix the window, it was not done by Tire Discounters and was done after the vehicle left the store premises. The customer called back about an hour later with claims of damage.  The store informed the customer that no one had attempted to fix it, therefore they could not have damaged the panel and the customer became. The customer called another store location to complain about first store.  The 2nd store location offered as a courtesy to replace her window regulator that had gone bad at company cost and warranty the labor.  The customer declined.  Store staff at neither location was aware of a handicap that the customer may have had nor did the video review reveal a visible handicap.  Due to the window having an issue prior to customer bringing her vehicle in for us to change her tire, the customer admitting the window had an issue and must do a ‘trick’ to put it back up, and that we have video proof that our employees did not touch the door panel or attempt to fix the window, Tire Discounters considers this matter closed.

  Customer response

  05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  First, where is the video evidence??

  Second why do I keep getting harassing phone calls?

  Third I called within 10 mins of leaving the business.

  Forth the window rolled up prior to coming to the tire shop  There was slob trick to fixing it. 
  Fifth when examined inside the motor was shattered from someone there applying force to the window!!! 

  Sixth the amount of sexism I’ve dealt with is uncalled for from the all male staff who thinks they can pull one over on a woman.

  Seventh the threaten story told to me by Steve about another female customer was inappropriate and threatening towards me.

  Eigth they need to fix the window Gerard broke by bringing down without permission. 
  

  Ninth  nobody has explained why the drivers side window just had to be rolled down for a front passage tire to be installed???  

   

   

   

  
  
  Regards,
  
  ******* ****************
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around March 30th, I had my car worked on in ********* ** at a Tire Discounters. They did work on my rear passenger (RT BK) brake pads and calipers. I paid $575. They recommended I had work done on the front (FT) calipers and pads as well but I denied those services. As I drove back home to Indianapolis, the RT BK tire was smoking and causing a burning smell. I took it back to Tire Discounters but this time at a location in Indy to follow up, relaying the same issue despite having had work done. I left my car with this location overnight until they called back to tell me about the issue. I was told that the left passenger (LT BK) was the reason why the RT BK was overworking, causing it to smoke and smell. They then gave me a quoted price of $539 and told me that they always recommend brake be done in pairs. The location in ** did not tell me this nor did they mention anything about the LT BK. I was also skeptical as to how repairing the left would alleviate issues on the right. I postponed service and had a family member look at the brakes. He found that the caliper that was installed in ** was faulty and locked up and that the pads were worn. He took it back to the shop and they fixed it properly, this time installing new calipers and pads. However, I still had to pay $144 for a part (RT Brake Hose) that, verbatim per the words of one of the Indy location employees, was supposed to be installed the first time in KY. Upset with the service, lack of proper information and communication, and deception, I contacted the Regional Manager, David G******* and after a 'thorough' investigation of the matter, he claimed that it wasn't grounds enough for a refund and blamed my denial of services for the front brake calipers.

  Business response

  05/02/2024

  Thank you for reaching out to us! I have updated your previously opened customer service escalation ticket and asked for the Zone Vice President to review it for you. For your records, the customer case # is ***********. Please allow 48-72hr for the Zone Vice President to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer response

  05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******5, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I am still waiting to be contacted.

  
  Regards,
  
  *** *******
  

  Business response

  05/17/2024

  According to your case notes you have since spoken to the Zone Vice President and have agreed to a refund of $144.73. That refund has been credited back to the card you used for the purchase. If you do not see that credit please reach out to your credit card company but please be advised that it make take a day or two to show up on your statement. Thank you so much for your patience and understanding while we worked towards a resolution to this issue. 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 5, 2024, I visited Tire Discounters for an oil change on my 2014 Ford F-250 Diesel truck. Immediately after leaving, I noticed a knocking/ticking noise from the engine. The next day, the noise worsened, and I returned to Tire Discounters. They referred me to Gaits Ford in ********* Kentucky, for diagnosis. Gaits Ford discovered that Tire Discounters used the wrong recommended oil and improperly installed the oil plug using an impact wrench, stripping the threads. Consequently, the main bearing failed, and the engine needs replacement. Despite contacting Tire Discounters, they are unwilling to take responsibility for the damage. I am seeking assistance in obtaining footage from their cameras to review the technician's actions and hold them accountable. Gaits Ford estimated the cost to replace the motor will be 21,000 Dollars.

  Business response

  04/29/2024

  At the customers' request, Tire Discounters has looked into this matter several times. During our most recent investigation, our Regional Manager met with the dealership Service Manager and the Service Advisor the customer has been dealing with. They provided a printout of the spec sheet for the customers' vehicle which shows what oil can be used, which I have included. They stated that they use 10W30 in-store but that 5W40 is perfectly acceptable. 5W40 is typically used for vehicles that haul more than 1000 miles, idle for periods of 10 minutes or more, or drive at a low sustained speed. The dealership could not verify and refused to state that Tire Discounters is liable for the bearing issue due to a difference in oil being used. When asked, they confirmed that the oil pan drain plug would tighten up/seal correctly when they inspected the vehicle. However, the customer was sold a new one because it felt gummy at that time. Tire Discounters has declined this claim due to it not being substantiated by the dealership. We consider this matter closed and will not be looking into it further. 

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  I have requested manager Scott D******** via phone call to look at camera footage to verify the technician that changed the oil did nothing wrong. Scott refused to look at the cameras to verify. No resolution has been made. 
  Regards,
  
  ******* ******
  

  Business response

  05/02/2024

  In your complaint you state, “Gaits Ford discovered that Tire Discounters used the wrong recommended oil and improperly installed the oil plug using an impact wrench, stripping the threads. Consequently, the main bearing failed, and the engine needs replacement.”. Upon your request, the Regional Manager met with the individuals whom you’ve been dealing with at Gaits Ford. During that meeting, they did not support your claim. They stated the oil we used was appropriate for your vehicle and the plug was not stripped. According to your customer service case, you had requested that the Regional Manager release our shops’ video footage and was advised that Tire Discounters does not release footage unless it is subpoenaed. We consider this matter closed and will not be looking into it further. 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Tire Discounters on November 20,2023 to have a tire put on. I had the tire and just needed the donut taken off of my car and the new tire mount and balanced. The mechanic Matt that was working on my car stated my lugs were striped and I needed new ones. New lugs and studs were purchased from Advance Auto and they weren't correct. So when the mechanic went to test drive my car in their parking lot my tire fell off right in the parking lot. They had to call for another mechanic to come in and help get my car from the parking lot. My car was there from 11am that morning till 9pm that night, when I called I was told it could be completed in an hour but then with needing new lugs and studs, they paid an uber for me to get back to work. So, a report was filed with the manager that was part of this company at the time his name was Casey. After 2 weeks of hearing no answer from anyone, I started calling them and trying to get this resolved because after they dropped my car now I don't have working headlight. Prior to this ordeal about a month before I had hit a deer and it caused hood damage. They have tried to go against me in anyway possible blaming it on deer damage. I have pictures of my car before deer damage, after the deer damage and then damage after they dropped my car. After they dropped the car where it landed on my fender it has bent it all up and they are trying to say it is deer damage ( which like I said I have before pictures that show it wasn't that way before). I had already had a quote done on my car for just the deer damage took the car back to the same shop after this happened at Tire Discounters and got another quote. They are refusing to fix anything on my car. After going back and forth with them for almost 6 months back on March 11th, I spoke with Regional manager Joel F***** and they agreed to pay me 500 dollars, estimated damage for there part is 1100. It is now April 24th and still no check and now they wont take my calls or return them.

  Business response

  04/25/2024

  Thank you for reaching out, I greatly appreciate it! I've investigated this situation and can confirm that a refund is in process for you. However, it seems that we are currently waiting on some paperwork to be signed and returned before the funds will be released to you. If you have any additional questions or concerns please email us at ***************************. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased set of 4 brand new tires they claim to add a warranty but really their isn’t any. I went in for them to fix a weight on one tire and realized i needed a new tire on a different tire aswell when i picked up the car they didn’t replace the tire with the slow leak and told me the tire was fine i left with my child and that exact tire went complete flat while in a thunderstorm with my child in the car. I took it the next day to get a new tire and they attempted to charge me $255.00 and a week prior to that i replaced a tire with them for $87.00. And had to go back and forth with them about the price because how am i paying $168 more for the same brand and size tire for the same car. They bait you with a warranty that doesn’t exist, whenever you go in for a new tire under “warranty” you end up paying full price so there’s no such warranty why charge me $676 extra for a warranty that doesn’t exist

  Business response

  04/25/2024

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is **********. Please allow 48-72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tire Discounters has a "find my tires" feature on its corporate website. You're required to enter your vehicle information and then a list of applicable tires and costs is displayed. You're then required to enter your zip code and choose the tires and a dealer. You're given a quote for installation [see attached document], which states "QUOTE BASED ON THE FOLLOWING STORE:" and it lists the location based on zip. You're then instructed to finalize by making an appointment. Based on the quote, I made the appointment. I received a text instructing me to call a number for additional information. I called the number five times and each time I got a recording. So I called the store directly the day before my appointment. I told the individual that I was dropping off my daughter's car after hours and that I had a quote. I told him the cost listed on the quote. He told me where the key drop was and said "We'll take care of you." The next morning he called and told me that they wouldn't be able to honor the price listed on the quote [$342.96] but they had other tires and the final cost would be $511.92. This is a classic "bait and switch." It's an unfair, dishonest business practice. I want Tire Discounters to refund the difference [$168.96] to me.

  Customer response

  04/24/2024

  Problem:
  On or about 04/09 I went on Tire Discounters website to look for tires for my daughter's car. The website gave me a quote $342.96. I made the appointment and dropped the car off after hours at the location listed on the quote. I was called shortly after they opened and told that they couldn't honor the quote. The best that they could do would cost $511.92. This is classic "Bait and Switch." I'd like a refund of the difference $168.96.
  
  
  Desired Resolution:
  Refund

  Business response

  04/25/2024

  Thank you for reaching out, I appreciate you allowing us to explain the price discrepancy.  I’ve looked up the online request you submitted, the invoice for your tire purchase, as well as our call logs. I apologize that the tires you originally requested were not available at the time of your purchase. Our associate who contacted you left you a voicemail with this information asking that you give them a call back to go over other options. I was not able to locate any return voicemails from the phone number you had left in your request. If another number was used to call them back please let me know via email at [email protected] so I can look into this further.
  However, looking at your invoice, I can see that the store set you up with a higher-quality tire but discounted the tires $145.00 to match what you originally requested. The only difference I’m seeing between the online quote you received and the invoice is $37.04 for tax, $39.96 for TPMS service kits, and $99.95 for the Road Hazard Warranty. 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 2/20/24 (Tuesday) I took my ***** ***** ******* in to the shop. I requested and signed a estimate for the following: Diagnostic Scan, Extraction of a broken Lug nut and a new one added as well as a brake inspection for soft brakes. The total quoted was roughly $181.00 I left the vehicle at the shop knowing it would possible later in the afternoon the next day before they got back to me with me which was fine since it was not a daily driver. I had not heard anything Wednesday I called roughly 11am Thursday to get a update on the vehicle explained I had left the car there for the above mentioned services. The mechanic I spoke with told me the tire was done the brakes will be done today but the scan would have to be tomorrow because the master mechanic was not there that day. I told him that's fine its not a daily driver I just need a estimate on what everything is gonna cost so i can figure out what to do. We didn't hear anything on Friday but got a call Saturday afternoon that the car was finished. When we went the the store I asked so what is the estimate for the brakes as I was expecting to get a brake down on what needed to be done and decide at that point to either get service on the brake there or get a second opinion from another shop. The team member at that point said that the brakes have already been done and gave me the bill for $1233.71. When I question how on earth did they do work to that extent with out my consent when I signed a estimate for a fraction of that price. The team member said he spoke to myself and okay the work, I immediately stopped him and said there was no way that he got the okay from me for 1200 dollars of work on a non daily driver vehicle. The team member told me that the could be no resolution until Monday when the regional manager would have to pull the call logs and get back to me never happened, I have call numerous times over the last 2 months and have been given the run around until today when they denied my refund.

  Business response

  04/29/2024

  Thank you for your patience while we investigated this situation for you. Upon your request, we have escalated this matter to the highest levels. This situation has been reviewed not only by the Regional Manager of that location but the Zone Vice President and the head of our Compliance department.  Upon investigation, it was discovered that several calls were made to your husbands' cell but went unanswered. However, the store did speak with you for around 4 minutes as you reported. It was not until after that conversation that the necessary parts were ordered to complete the brake work as well as the recommended suspension work was listed as declined. Based on the findings of our investigation we determine that the brake work was approved, and the refund requested has been denied. Tire Discounters considers this matter closed and will not be investigating it further. 

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I have spoken with the Regional Manager and there was a 4 minute call that I initiated checking on the car.  Asking inquiring when the services I elected would be done.  At no point was there a conversation telling me what was wrong with my brakes what was needed or a cost since all I asked for was a brake inspection to be preformed.  When i asked the manager to hear this recording I was told I have to get a lawyer to sue for the recording with is outrageous since it was not my mistake to begin with and now im faced with paying lawyer fees also.  If there was in fact a recoding with me giving consent for the bake work it would seem quite easy to put the matter rest and allow me to hear this.  As it stand it seem this is just another way refuse that a mistake was made. 
  Regards,
  
  ****** *****
  

  Business response

  05/03/2024

  After thorough investigation and review of call logs as well as conflicting information provided by the customer, it was determined that there had been a been an authorization of work.  Tire Discounters considers this matter closed.

  Business response

  05/13/2024

  Apologies for the misunderstanding, but the stores' calls are not recorded. As stated previously, the decision was made by comparing the time stamp of the call, its duration, and when changes to your work order took place.  It wasn’t until after the four-minute call that the parts required to perform the brake repair were ordered and the recommended suspension repairs were marked as declined.

  Customer response

  05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This entire 3 month ordeal has been based off a phone call that I placed to check on the Lug nut repair and brake inspection as well as the Diagnostic that I agreed to when dropping my car off. I have been told repeatedly that there is a recording of my call agreeing to the service which I have continue to denied as I know what occurred on that call.  Now you are telling me there is no call recording and that you are basing a decision on a time stamp! That is absolutely ridiculous.  I could have been on hold for that matter a time stamp and call could have many different scenarios that happen when speaking which is why most business record calls,  but since there is not a call with me agreeing to the work the story is changing and that is very upsetting.  I signed a estimate when I dropped my car off that is what I expected when I returned to the store but instead I have been met with issue after issue. I have spoken to the Regional Manager and he also says there is a phone call.  This response for the company absolutely does not resolve this complaint.  I actually brings about more questions than answers.  

  
  Regards,
  
  ****** *****
  

  Business response

  05/30/2024

  After thorough investigation around the service that was provided, Tire Discounters determines this matter closed.

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  There has been no effort in remedy for this matter. There was no signed or written agreement for the additional work done on the vehicle,  now is also not a recording to reference as I was told there would be from the store and the Regional Manager that would be reviewed by loss prevention in order to find the error of this transaction.  I had no choice but to pay $1000.00 more than what the estimate was when additional work was preformed on my car.  The only remedy the Regional Manager gave was to get a lawyer involved.  This matter is not resolved.
  Regards,
  
  ****** *****
  

  Customer response

  06/19/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that Arbitration is necessary.

  Regards,

  Ashley Cosby

  Business response

  08/05/2024

  Better Business Bureau:

  In reference to complaint ID .********, Tire Discounters has decided to decline the offer to arbitrate.

   

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stopped in the North Bend Rd (ohio) store on 03/23/2024 to have my front driver side tire looked at for a possible leak. I arrived at the store @2:30pm explaining that I had concern of a leak for the tire and could they look at it. I was told yes but that the store would be closing at 4pm. I sat and waited for several minutes (according to the invoice @ 30 min). When I was called up to the counter I started to ask was there an issue with the tire, when I was told yes there was a leak and it had been patched (without my consent). I was a little surprised because I was not asked before the work was completed and started to mention that but then a mechanic walks in and asks if I had been told about my hubcap. They then went on to tell me that my hubcap had been cracked (never mentioned this to I was about to pay for the patch) and that while trying to remove it he had cracked it more but was able to fix it. I then was asked to pay $42.43. I did because as I stated to the manager the tire would have needed to be fixed. I walked out to the car and looked at the driver tire, the hubcab appeared to be fine. 2 days later I was walking out to my car and noticed that a piece of the hub cap had broken off, because the mechanic had not cracked it but Broke it and then fixed it with Duct tape. I did call the store and was told If I found a hubcap that was not to expensive (It was recommend I do not take it to the dealer) I would be reimbursed. I should not have to find a replacment and should not have a price restriction.

  Business response

  04/08/2024

  According to your case notes, *********** you have been in contact with this locations Regional Manager and have agreed to contact him once you're able to get an estimate for the replacement. If this is not the case please let us know so we can escalate the matter. Thank you!

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I received a call from **** on 04/22 and he stated he would reach out to the store in Harrison Oh and coordinate with them for me to come in possibly Wed 04/24 and get the necessary information to order the part and set up a time to complete the work.  He told me to not go to the store till he called me back to confirm.  As of this time on 04/30, I have not heard anything else from him or anyone at Tire Discounter.
  
  Regards,
  
  **** ********
  

  Business response

  05/03/2024

  Thank you for keeping us updated on the situation. I have reached out to the Regional Manager, he should be contacting you today. Again thank you. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had 4 wheeler tires transferred from factory rims to custom rims. There was nothing wrong with the factory rim but was wanting a new look. The custom rims didn't work out on the quad, so I had the tires put back on the factory rim. After having this done one of my tires wouldn't hold air. Took it back to tire discounters (where i had it done) to find out why. They found the tiniest of a Cracks in the rim on the back side of the rim. I believe that is where they clamp down on the rim to mount the tire. They said they couldn't help me in getting the rim taken care of. I feel this is a fault on their end. Not to mention the other 3 tires were over inflated by twice the specified amount. Specified amount was 12 psi, and there was 25psi in them. The employee didn't see a problem with that as well and continued to say there was nothing they could do to help.

  Business response

  04/08/2024

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is **********. Please allow 48-72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer response

  04/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *********
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in the shop at 4:30 friday. Was told they could have my 4 tires replaced, free oil change, and free alignment done before they closed at 6. At 6:30 they say my car is done but cant do an alignment and i have to bring it back. I go outside and my air caps are missing as well as my lug nut key and I have to ask for them before I leave. The next day i am driving and it starts shaking around 60 mph. I drive it to and from work which is about a 30 minute drive each way but I have no choice as I didn’t realize something was wrong until I got on the highway.I get home and check out my wheels and my front tire is completely missing a lug nut. Next day I go into the shop and the manager tells me he will take care of it and shows no sign of remorse for this happening or even tells me what he’s going to do. After an hour of waiting I ask what is happening with my car and he says they’re mounting, rotating, and doing an alignment on my car. Fine, but I didn’t really have time for that because I’m already late for work. After 2.5 hours he finally says it’s ready, I go out to my car and there is grease from the mechanic all over my tan leather seats. Manager wipes it out and walks away saying nothing. Checking out my tires and realize they busted some of my lug nut covers for my rim as well as leaving the rim completely filthy. This was the worst experience I’ve had with any kind of car repair company and after spending almost $700, I want a refund and want to take it somewhere else because I no longer trust this shop or that my car is properly fixed. I’m scared to drive it.

  Business response

  03/26/2024

  Thank you for bringing this issue to our attention. According to your customer complaint case, since filing this BBB complaint, you have talked to the regional manager and have come to a resolution. We have replaced the missing lug nut, rebalanced the tire, and cleaned the grease from the vehicle. It is our understanding that you are satisfied with this resolution. If that is not the case please let us know by emailing us at *************************** so we can investigate the matter further. 

  Business response

  04/18/2024

  According to our records all damage you have claimed was addressed and resolved at your last visit. While I understand this is not the answer you would like to hear, nothing further will be approved without an inspection performed at one of our locations. 

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I informed the regional manager I do not feel comfortable with your business inspecting my vehicle any further. The issue is not resolved and my vehicle is unsafe because of your company. I am open to resolving this without a direct refund but I will not let your company work on my vehicle again. I am prepared to continue to escalate this issue until we come to an agreement.
  
  Regards,
  
  ****** *****
  

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