Business Profile

Windows

Champion Windows & Home Exteriors

Headquarters

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Pattern of Complaints

Complaints

This profile includes complaints for Champion Windows & Home Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,017 total complaints in the last 3 years.
256 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 20 years i had them to replace my windows and sliding in my house. I was charge over $100 as a service fee. The technician came out the week of April 7 to perform any work that needed to be done. The technician informed me that was going to order the bedroom window and living room window at no charge. The technician told me that it would be about 7 weeks before the material came in. I was told that my windows are in and I come and pickup the windows. I don't know how to installed windows and need someone to come out install the windows I paid for.
Business Response
Date: 04/15/2025
Thank you for your communication with your local installation manager. We regret any confusion that may have occurred regarding your order. Please be assured that your order has been successfully placed, and we will contact you shortly to schedule the installation upon its arrival at the local division. We appreciate your patience during this process and will provide you with updates on your order as we receive additional information from our manufacturing facility.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed the original contract with Champion Windows for replacement of five windows in our home, two were Double Hung and three were 2 Lite Slider windows on 4/22/24 with their representative Larry L*** in the amount of $7,820.00. They sent another representative out to make sure the original measurements were accurate shortly after and we were scheduled to have the work done. Champion did have an installation crew come out for the work, however, there were problems with the front window that was installed in our living room as it had a scratch in the glass as well as the screens on all the windows that were installed. I do have pictures and videos of all of this. They have since sent additional crews to try to remedy the issues up until October/November of 2024, but there have been several issues each time, i.e. wrong window ordered opening to the wrong side, a second attempt to order resulted in another scratch in the glass, the screens still are not the correct size and have a lot of sagging and holes to the frame. We have contacted the customer service several times, all documented, and they were supposed to come out again for the repairs on February 18, 2025 between 8 am to 12 pm and we received at call at 10:30 am on that day stating there was a problem again with the window and it would have to be reordered and were told it would be received by March 18, 2025. We reached out in March and were told they have a shortage in work staff and that someone would contact us to set of an installation date. It is now April 2025 and we still don't have a commitment for the work to be completed. We have been dealing with customer service Noelle D******* and her supervisor, Jessica. I do have pictures and videos, however, your site stated my file is too big and would not accept the videos I have on my phone under their current format.
Business Response
Date: 04/02/2025
Thank you for bringing this matter to our attention. We anticipate completing your repairs during the scheduled appointment on April 4th. Should you have any additional questions or require further assistance, please do not hesitate to contact us. We appreciate your continued patience and look forward to resolving this for you.
Customer Answer
Date: 04/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

First I want to state that these are not repairs, all the issues originated from the installation that started back in April 2024 and were never completed. Champion did send a team out on 4/4/25 only after receiving the complaint I submitted to the Better Business Bureau. Our front window was finally replaced as a result of that appointment, however, three screens had to be taken as the measurements of the frame of the screens were off on two and one was completely bowed and beyond repair on site. My husband did receive a call from Mark F***** who is the manager over this territory who wanted to know why I submitted a claim to the Better Business Bureau. My husband reiterated to him that after almost a year of calling and trying to get this resolved to no avail, we felt this was our only option and low and behold, they have now been to our residence two times within a week. We still have one screen that after a second visit on Monday, April 7, 2025, could not be fixed on-site and Champion has taken this screen with them for repair and they have given us a return date of April 11, 2025 for this last screen. Please do not close out this ticket until we see on Friday if this screen is completed.

Regards,

******* ******

Customer Answer
Date: 04/14/2025

Sent: Monday, April 14, 2025 11:59 AM

Please be advised that the above listed complaint ID number has been resolved. Thank you for your help in reaching out to Champion Windows on our behalf and we feel that this would not have been resolved without your organization's involvement.

Regards,
******* ******
Initial Complaint
Date:03/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a patio room from Champion windows in ****** in 20003. Several of the screens have have disintegrated to age. I want to buy new screens and hardware.. I will install myself. Iwas told when I finally talked to a person it would be 90 to 120 days for service. I said I did not need a service call, just to purchase screens. The 90 to 120 days is the time to have a person call me back!!. This company is advertising on TV, alot, to get new customers. Yet they can't take care of existing customers.
Business Response
Date: 04/01/2025
We would like to extend our apologies for any misunderstandings that may have occurred. Your initial communication to establish service was directed to our call center, which in turn relays your request to the relevant local division. The estimated timeframe of 90 to 120 days is a preliminary guideline for the completion of your service, reflecting the volume of service requests and the capacity in your local area. A representative from your local customer support team will be contacting you this week to schedule your appointment at a time that is most convenient for you. We are committed to facilitating the prompt completion of your service. Thank you for bringing this matter to our attention.
Initial Complaint
Date:03/28/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 17 February 2025 Mark M******* came to my house because I wanted to purchase a sliding patio door. He measured the door and did lots of figuring and the agreed price was $5677 and we signed a contract. I made a down payment of $1704 on that day. On 28 February Champion Windows sent another employee to remeasure the frame and got another $1704. On 24 March 2025 Mark called to state say I have an oversize door frame and the price would go up approximately $2200, I said no and wanted my money back immediately. He agreed and then called back to say they could finance the extra money, the money is not the problem, the problem is we have a signed contract and I should not have to pay any more money. I had my door frame rechecked and it is a standard door frame. I just want my money now and of course I would never do business the this company again. They owe me $3408 and I hope they don't want to you recommend this business to anyone. Once I sign a contract, the price should not change and nowhere in the contract does it say it could change for any reason unless I cancel.
Business Response
Date: 04/01/2025
We would like to extend our sincerest apologies for any inconvenience that may have arisen due to the adjustment in pricing for your contract. Following the re-measurement, your sales representative was made aware that a custom order would need to be placed for your door due to its specific dimensions, which would also necessitate a change in the pricing.
Please be assured that you are not at fault in this matter, and we have processed a full refund in light of the circumstances. The deposit was refunded on March 26, 2025, and you should expect to receive your refund check shortly. Additionally, the second check associated with your second stage payment had not yet been deposited; we have voided that check and mailed it back to you, with a dispatch date of March 31, 2025.
Once again, we apologize for any misunderstanding and wish you the very best with your future home improvement endeavors. Should you have any further inquiries, please do not hesitate to reach out to us as we will be more than happy to assist you.
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a garden window on September 27th 2024 for $5838.00 from Champion window of ******. The guy that sold me the window was Geoff B****. The window contract states that installation would take place approximately 8-14 weeks from the transaction date. After reaching out several times to Champion to figure out where my window was I finally received a call on March 13th 2025 stating my window was ready for install. Installers showed up March 22nd took one look at my existing window and said the new window will not fit. They said "our boss will call you on Monday" and proceeded to leave. I did receive a call on Monday the 24th of March 2025 by a guy named Anthony. We talked briefly and scheduled a meeting at my house for Wednesday March 26th 2025 at 3:30 p.m. Anthony and his supervisor were to show up and discuss options on how to move forward. On Wednesday the 26th nobody called or showed up for said meeting. I have attempted to call Anthony and all other contacts left with me throughout this process with no luck or return phone calls.
Business Response
Date: 03/31/2025
We sincerely apologize for not being able to attend our scheduled appointment with you on March 26th. Unfortunately, the local installation manager fell seriously ill, and we regret that you were not informed in a timely manner.
We appreciate your understanding in allowing us to have access to your home on March 28th. We look forward to the installation scheduled for April 12th. Thank you for your patience. We are committed to providing you with exceptional customer service moving forward.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been waiting for a replacement for a defective window that was under a guarantee. We requested service in September of 2024. They came with the wrong size to replace the window, even after they measured the replacement themselves. No communication, and wait time for customer service is looooooooooooooong.
Business Response
Date: 04/01/2025
We sincerely apologize for any inconvenience that may have occurred. We look forward to our scheduled appointment with you on April 14. We appreciate your patience and are eager to complete the service covered under your limited lifetime warranty.
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Champion Windows with the belief that they would honor their warranty for free lifetime window and screen repair. I have 2 screens that are damaged and need repair. I received a phone call today stating they don't service screens until "Spring". Today is March 11, 2025. I asked the representative when "Spring" started because its "Spring" in ******. She had no answer or date or timeframe other then "Spring". I was then told I could bring the screens to the local Champion warehouse for repair, which I could do anytime. I was told an appointment was necessary to come and drop the screens off. The rep generated a ticket and said that Champion of ****** would call me in 90-180 DAYS to schedule an appointment. I told her it would be the middle of winter by the time they get around to calling me for an appointment, much less fixing my screens. I would like a call back and a scheduled repair time in the next 1 month by Champion of ******.
Business Response
Date: 03/19/2025
We sincerely apologize for any confusion regarding your service. Initially, your call was handled by our call center, which provides customers with information on expected wait times in their area before directing their inquiries to the appropriate division. We have communicated with your local customer service representative, who is available to assist you in scheduling an appointment or arranging a pick-up/drop-off at your local office. We appreciate your understanding in this matter and look forward to efficiently addressing your screen repair needs. Thank you.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *******
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since early November of last year, my wife has contacted Champion numerous times regarding a partial refund of charges for work not completed by them (i.e., removal & reinstallation of existing vertical blinds associated with the replacement of a basement sliding glass door). She has spoken with no less than six individuals, to include installation manager Tyler on 11/01/24 and regional ops manager Jordan D*** on 11/26/24, both of whom promised to send us a gift card as reimbursement, but never honored their promise to do so); and the following customer services reps: Kathy on 1/09/25, Kimmie on 1/27/25, Tori on 2/07/25 and Brittany on 3/03/25. My wife has also left multiple VMs with our sales rep, Mike F****, which he chose not to return. As of today's date, 3/12/25, Champion has failed to fulfill its obligation to reimburse us for services not rendered. As first time customers, we find this total lack of customer service after the sale to be extremely disappointing. It is our expectation that Champion make good on their promise, and to refund monies that not only cover the cost of the services we were charged for but did not receive, but which also takes into account the effort and aggravation on my wife's part which should not have been necessary, had Champion done its due diligence and provided the refund my wife had requested following her initial call to Champion on 11/01/24. Note: Following my ****** review on 3/07/25, I received an email from Marie D*****, indicating she was looking into this issue and would be in touch later the same day with an update. As of today's date (3/11/25), we have received zero return calls from her. She left a cell phone number of ###-###-####; however, when I dialed this number, the voicemail was for a different individual (someone by the name of Elizabeth R***********).
Business Response
Date: 03/19/2025
Thank you for bringing this issue to our attention. We have been in direct communication with the local regional operations manager and have confirmed that the gift cards have been mailed. He has also left a voicemail to follow up and ensure that you have received them. Should you not receive them for any reason, please do not hesitate to contact us so that we can promptly address the situation. We greatly appreciate your patience regarding this matter.
Initial Complaint
Date:03/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept 27, 2024 we signed a contract with Champion Windows of *****. The total cost was $24,470.00. There is no service after the sale - not one bit of communication from the sales team or project mgr. We received a text mssg about the status of our window order being submitted and a request for a survey. We were told our windows would arrive 12/31/24, middle of January 2025 I started calling every number I could find to reach someone with no answers anywhere. I left voicemails and finally around January 20th I received a call from their installation manager saying they were going to schedule us for installation on January 27th. After they completed - which they left broken glass in our driveway and in our flowerbed. I reached out to them asking about the details for trip they said was part of their sale when we purchased the windows. But we never received any information on it. I couldn't get ahold of anyone. It took close to two weeks before I was able to get someone to return my calls about the trip. ***** ****** ***** ******** and **** Insurance both needed a notice of project completion and the Ufactor of the windows. I have made three weeks worth of phone calls, emails, text mssgs, facebook mssgs and not able to get anyone to respond to me.
Business Response
Date: 03/14/2025
We appreciate your willingness to share your concerns with us. I would like to thank you personally for taking the time to speak with me over the phone. We sincerely apologize for any shortcomings in the customer service you experienced. We wish to assure you that you will receive the exceptional customer service that you deserve moving forward. We look forward to our appointment on March 19th, during which we will conduct a comprehensive clean-up and evaluation of your windows. We value you as our customer and thank you for entrusting us with your home improvement project. If you have any further questions or concerns, please do not hesitate to contact us, and we will be more than happy to assist you.
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made multiple request for cancellation of my contract with Champion Windows. This project has dragged on for over a year, and I have lost complete confidence in Champion’s ability to deliver on the agreement we signed in December 2023. I would like to outline the issues that have brought me to this decision and request that my deposit of $29,851.80 be returned, given the repeated delays and lack of communication. 1. December 2023: I signed a contract with Champion Windows, paying 30% equaling $29,851.80 2. January 2024: Earl, the original contractor, visited to discuss project details and measurements. Never heard from him again, numerous attempts to contact him from March-June 3. July 9, 24’ Tyler, a new contractor, contacted me, apologizing for the lack of progress and informing me that Earl had left the company and no information on my project was available and needed to start over with measurements and details. 4. August 9, 24’: Tyler completed measurements and informed me the project would be done by the end of September. 5. September 30, 24th: I contacted Tyler for an update and learned that the project was delayed due to permitting issues. 6. October 23, 24th: Contacted Boise Permitting Office, informed they had been waiting on Champion to provide information since August, received no response. Left a message for Tom R***** ( regional western manager) but received no follow-up, no phone call. 7: December 3, 2024: Tyler visited for measurements. During this visit, I reiterated my frustration and stated that I had lost confidence in Champion due to the repeated delays and poor communication. At this point, I believe I have been more than patient and have tried to work with Champion at every turn. However, the delays, lack of communication, and inability to make meaningful progress have caused me significant stress and financial hardship. I have had several other e-mail exchanges and phone conversations that I can add, but not enough room on this space.
Business Response
Date: 03/13/2025
Thank you for bringing this issue to our attention. We sincerely apologize for any shortcomings in communication and customer service that you may have experienced. We have processed your request for a complete cancellation of your window and sunroom contract, and the refunds have been issued to your original payment method. We regret the delays that occurred during this process. We wish you success in your future home improvement projects. Thank you for your understanding and patience throughout this matter.
Customer Answer
Date: 03/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******

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This business has 1 alert

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Customer Complaints Summary

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Champion Windows & Home Exteriors is NOT a BBB Accredited Business.