Additional Information
Additional Information for Champion Windows & Home Exteriors
This is a multi-location business.
- Headquarters
- 12121 Champion Way, Cincinnati, OH 45241-6419
- BBB File Opened:
- 1/1/1954
- Years in Business:
- 71
- Business Started:
- 1/1/1953
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Great Day Improvements
- Related Businesses
- Business Management
- Ms. Patricia Dume-Ross, Customer Care Supervisor
- Mr. Victor Yanev, Executive Vice President
- Mr. Mike Davenport, Director of Operations
- Contact Information
Principal
- Mr. Victor Yanev, Executive Vice President
Customer Contact
- Ms. Candice Bannan, Company Contact
- Additional Contact Information
Fax Numbers
- (513) 346-4614Primary Fax
Phone Numbers
- (513) 276-4281Other Phone
- (513) 208-2550Other Phone
Website Addresses
- (513) 346-4614
- Additional Business Information
- Additional Info
Champion Window & Home Exteriors was purchased by Great Day Improvements LLC through an equity purchase in December 2021. Great Day Improvements, LLC, has a portfolio of direct-to-consumer brands of home improvement products and services. Champion Windows & Home Exteriors still maintains day to day operations, including customer contracts.
Government ActionsGovernment Action: BBB reports on known government actions involving business’ marketplace conduct:State of Minnesota Commissioner of Labor and Industry vs. Champion Window Company of Minneapolis, LLCThe following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On May 25, 2023, Champion Window Company of Minneapolis, LLC entered a consent order with the State of Minnesota Commissioner of Labor and Industry agreeing to the following:
- Its Qualifying Builder is a chief manager or managing employee who is regularly employed by Champion Window Company of Minneapolis, LLC and is actively engaged in the business of residential contracting or residential remodeling;
- Champion Window Company of Minneapolis, LLC shall obtain all required permits prior to commencing work and shall complete all of the work for which they are contractually obligated;
- Champion Window Company of Minneapolis, LLC shall pay a monetary penalty of $5,000 to the State of Minnesota
- Serving Area
- Addyston, OH
- Alexandria, KY
- Amberley, OH
- Amelia, OH
- Anderson, OH
- Anderson Township, OH
- Arlington Heights, OH
- Atwood, KY
- Aurora, IN
- Avondale, OH
- Batavia, OH
- Beaverlick, KY
- Belleview, KY
- Bellevue, KY
- Bennington, IN
- Bethany, OH
- Bethel, OH
- Bevis, OH
- Blanchester, OH
- Blue Ash, OH
- Blue Ball, OH
- Blue Creek, IN
- Bond Hill, OH
- Braytown, IN
- Bridgetown, OH
- Bromley, KY
- Brookwood, OH
- Bullittsville, KY
- Burlington, KY
- Burnet Woods, OH
- Butlerville, OH
- California, KY
- Camp Ernest, KY
- Camp Washington, OH
- Campsprings, KY
- Carlisle, OH
- Carthage, KY
- Cherry Grove, OH
- Cheviot, OH
- Chilo, OH
- Cincinnati, OH
- City View Heights, OH
- Clarksville, OH
- Claryville, KY
- Cleves, OH
- Cold Spring, KY
- Cold Spring Highland Heights, KY
- Colerain, OH
- College Corner, OH
- College Hill, OH
- Collinsville, OH
- Columbia, OH
- Columbia Township, OH
- Corryville, OH
- Corwin, OH
- Covedale, OH
- Covington, KY
- Cozaddale, OH
- Crescent Park, KY
- Crescent Springs, KY
- Crestview, KY
- Crestview Hills, KY
- Crosby, OH
- Cross Plains, IN
- Crosstown, OH
- Cumminsville, OH
- Dabney, IN
- Darrtown, OH
- Day Heights, OH
- Dayton, KY
- Decoursey, KY
- Deer Park, OH
- Del Fair, OH
- Delhi, OH
- Dent, OH
- Devon, KY
- Dillsboro, IN
- Dixie, KY
- Dover, IN
- Dunlap, OH
- East End, OH
- East Enterprise, IN
- Eastwood, OH
- Edenton, OH
- Edgewood, KY
- Elizabethtown, OH
- Elmwood Place, OH
- Elrod, IN
- Elsmere, KY
- Epworth Heights, OH
- Erlanger, KY
- Evanston, OH
- Evendale, OH
- Fairfax, OH
- Fairfield, OH
- Fairmont, OH
- Fairmount, OH
- Farmers Retreat, IN
- Felicity, OH
- Finneytown, OH
- Flagg Spring, KY
- Florence, IN
- Forest Park, OH
- Fort Mitchell, KY
- Fort Scott Camps, OH
- Fort Thomas, KY
- Fort Wright, KY
- Foster, OH
- Francisville, KY
- Franklin, OH
- Friendship, IN
- Ft Mitchell, KY
- Glendale, OH
- Golf Manor, OH
- Goshen, OH
- Grants Lick, KY
- Green, OH
- Greendale, IN
- Groesbeck, OH
- Gubser Mill, KY
- Guilford, IN
- Hamersville, OH
- Hamilton, KY
- Hamlet, OH
- Harrison, OH
- Harveysburg, OH
- Hazelwood, OH
- Hebron, KY
- Highland Heights, KY
- Holton, IN
- Hooven, OH
- Hopeful Heights, KY
- Hubbells Corner, IN
- Hyde Park, OH
- Idlewild, KY
- Independence, KY
- Indian Hill, OH
- Ivorydale, OH
- Kennedy Heights, OH
- Kenton, KY
- Kenton Hills, KY
- Kenton Vale, KY
- Kentonvale, KY
- Kenwood, OH
- Kings Island, OH
- Kings Mills, OH
- Lakeside Park, KY
- Landon, OH
- Latonia, KY
- Latonia Lakes, KY
- Laurel, OH
- Lawrenceburg, IN
- Lawrenceville, IN
- Lebanon, OH
- Liberty Township, OH
- Limaburg, KY
- Lincoln Heights, OH
- Lindale, OH
- Lindenwald, OH
- Lockland, OH
- Lookout Heights, KY
- Losantiville, OH
- Loveland, OH
- Ludlow, KY
- Lytle, OH
- Mack, OH
- Madeira, OH
- Maineville, OH
- Mariemont, OH
- Mason, OH
- Massie, OH
- McVille, KY
- Melbourne, KY
- Mentor, KY
- Miami, OH
- Miamitown, OH
- Miamiville, OH
- Middletown, OH
- Milan, IN
- Milford, OH
- Millville, OH
- Monroe, OH
- Montgomery, OH
- Moores Hill, IN
- Morning View, KY
- Morris, IN
- Morrow, OH
- Moscow, OH
- Mount Auburn, OH
- Mount Carmel, OH
- Mount Healthy, OH
- Mount Holly, OH
- Mount Lookout, OH
- Mount Olive, OH
- Mount Pisgah, OH
- Mount Repose, OH
- Mount Washington, OH
- Murdock, OH
- Napoleon, IN
- Neville, OH
- New Alsace, IN
- New Baltimore, OH
- New Harmony, OH
- New Marion, IN
- New Miami, OH
- New Richmond, OH
- Newport, KY
- Newtonsville, OH
- Newtown, OH
- Nicholson, KY
- North Bend, OH
- North College Hill, OH
- Northside, OH
- Norwood, OH
- Oakley, OH
- Okeana, OH
- Oregonia, OH
- Osgood, IN
- Overpeck, OH
- Owensville, OH
- Oxford, OH
- Park Hills, KY
- Parkdale, OH
- Patriot, IN
- Penntown, IN
- Petersburg, KY
- Pierceville, IN
- Piner, KY
- Pisgah, OH
- Pleasant Plain, OH
- Pleasant Ridge, OH
- Pleasant Run Farms, OH
- Poetown, OH
- Point Pleasant, OH
- Price Hill, OH
- Princeton, OH
- Queen, OH
- Rabbit Hash, KY
- Reading, OH
- Reily, OH
- Richwood, KY
- Rising Sun, IN
- Rosedale, KY
- Roselawn, OH
- Ross, KY
- Rossmoyne, OH
- Rossville, OH
- Rouse, KY
- Ryland, KY
- Ryland Heights, KY
- Saint Bernard, OH
- Saint Clair, OH
- Sayler Park, OH
- Seilcrest Acres, OH
- Seven Mile, OH
- Shademore, OH
- Sharonville, OH
- Silver Grove, KY
- Silverton, OH
- Somerville, OH
- South Fort Mitchell, KY
- South Lebanon, OH
- South Newport, KY
- Southgate, KY
- Springboro, OH
- Springdale, OH
- Springvale, OH
- Steelville, OH
- Stonelick, OH
- Stringtown, OH
- Sunman, IN
- Sycamore, OH
- Symmes, OH
- Taft, OH
- Taylor Mill, KY
- Taylorsport, KY
- Terrace Park, OH
- Trenton, OH
- Twenty Mile Stand, OH
- Twightwee, OH
- Union, KY
- Valleydale, OH
- Verona, KY
- Versailles, IN
- Vevay, IN
- Villa Hills, KY
- Village of Indian Springs, OH
- Visalia, KY
- Walnut Hills, OH
- Walton, KY
- Waynesville, OH
- Weisburg, IN
- West Chester, OH
- West College Corner, IN
- West Harrison, IN
- Westwood, OH
- White Oak, OH
- White Tower, KY
- Wilder, KY
- Williamsburg, OH
- Withamsville, OH
- Woodlawn, KY
- Wyoming, OH
- Yankeetown, OH
- Service Type
- Business Categories
- Windows, Siding Contractors, Window Installation, Doors, Sunroom Construction, Awnings, Door Repair
Alerts
See What BBB Reports OnPattern of Complaint
According to BBB files this business has a pattern of complaints concerning consumers experiencing something wrong with the products (damaged from the factory, wrong size doors, parts missing etc) Large number of complaints also reference long wait times (installations, scheduling, return calls, etc.). Also, consumers reported there are delivery issues (parts not being delivered in a timely fashion). Consumers have reported installers not doing the job right and having to have multiple trips to their home for service. Complaint contact responses seem apologetic and empathizing with the consumer; The consumers are more accepting to the responses and assistance Champion has offered. Complaint volume overall has been trending downward and progressing with processing complaints with the best interest of the customer in mind.
Alert
“BBB files indicate a pattern of complaints for Champion Windows and Home Exteriors. Complaints allege customer service issues, including but not limited to, failures to return customer calls, set and keep appointments and honor warranty work in a timely manner.
Response from Champion Windows & Home Exteriors:
"There are reasons Champion has been in business since 1953 and proudly services over two million consumers. There are also obvious reasons why this past year has been very different than others. As the one nationwide provider that sells, manufacturers, installs and warranties its products through 100% company-owned locations, the impacts of Covid caused major backlogs to our supply chain and wreaked havoc on our workforce that cannot work remotely, particularly factory workers, operations, service techs and installers. We want consumers to know that initiatives are underway to demonstrate we’re committed to improving our service levels, completing jobs as soon as possible and honoring our warranty.”
Accreditation
This business is not BBB Accredited
Years in Business: 71
BBB Rating
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