Customer ReviewsforHudec Dental

I didn’t have the option of not leaving any stars. Please read whole review: I get to this place I’m already uncomfortable, knowing that every single tooth in my mouth is going to get pulled out that’s a little traumatic and a little scary. I sit in the waiting room, There’s a screaming child, which is a part of life and the receptionist is on the phone very loudly talking she acknowledged me and I sat down. The assistant came out to get me to take me to my room so I can talk to the doctor. I bring My Husband with me to appointments very specifically that caused me extreme anxiety, and she kind of rudely told me that he couldn’t go in the back with me. I understand the procedures, and the way that their policies are, but for somebody with extreme anxiety to tell them that their significant other cannot be there makes it way worse. So when she said he could not come into the back, I said, OK, I’ll go find another oral surgeon and walked out the door. Within seconds, I get a phone call from the receptionist, very rudely telling me that, The assistant was only doing her job and made it look like I was in the wrong for walking out the door. And then she talk to me very slowly like I had special needs and repeated herself like three or four times rudely that she was only following her policy and that I need to do blank, blank, blank to get My Husband to be allowed in there. These people really need to be trained on how to deal with people the anxiety I was not rude with anybody, even though they were very rude with me I would never come to this place if I had to choice to go somewhere else, there’s no reason to treat your patience like that whatsoever. These people really need some sensitivity training on anxiety.

Dear *******  We appreciate your feedback and the opportunity to address your concerns regarding your recent visit to our office. We sincerely apologize for any confusion or inconvenience you experienced, and we value your input as it helps us to improve our services. At Hudec Dental, we maintain a well-established policy that permits only the patient to enter the operatory. This policy is in place to ensure the safety and privacy of our patients during their procedures. However, we also understand that there can be unique circumstances, and exceptions can be made if requested in advance. It is clear that there was a misunderstanding during your visit regarding your needs and your desire for your husband to accompany you in the operatory. Unfortunately, it came to our attention after you had already left our office, which prevented us from accommodating your request at the time. We take your feedback seriously and are committed to enhancing our communication procedures to ensure that such misunderstandings do not recur in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We would be more than happy to discuss your specific needs and make arrangements that align with your preferences. Your satisfaction is essential to us, and we are dedicated to providing the best possible experience for our patients. Sincerely, Hudec Dental

Doctor Dr. Sofia ******* has constantly canceled appointments without contacting patients and letting them know. Staff does not send out reminders and refuses to reschedule patients after the doctor decides to change her schedule last minute. This office knows that patients need to get new aligners every few months yet hey do not care when they cancel appointments knowing this will affect their teeth and all the money and time it costs.

Hi *****, Thank you for taking the time to share your experience, we sincerely apologize for any inconvenience you've encountered at Hudec Orthodontics. Your feedback is invaluable, and we appreciate the opportunity to address your concerns. We want to assure you that we take scheduling matters seriously, and we follow a systematic process to notify patients of any necessary changes. Our records indicate that our standard protocol of calling, leaving voicemails, and sending automated follow-up texts has been consistently applied, with a high rate of calls answered and voicemails returned. However, we acknowledge the possibility of technical issues and have already initiated a ticket with our phone service provider to investigate and rectify any potential routing problems. We understand the frustration this situation may have caused and are committed to ensuring that such occurrences are thoroughly examined and prevented in the future. We genuinely regret any miscommunication or inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we appreciate your patience as we work to address and improve the way our staff serves each patient. Please feel free to reach out to us directly if you have any further concerns. We value your feedback and are committed to making the necessary improvements to provide you with the exceptional care you deserve. Once again, our sincerest apologies, and we appreciate your understanding. Sincerely, Hudec Dental Orthodontics

Your records are incorrect. AND These issues have happened on multiple occasions so what you are saying is just an excuse to look good on the BBB website. The scheduling system for Orthodontist appointments for *** ***** ******* is not working. The time you cleared the schedule for the birth of her child without notifying ANYONE is well known amongst your patients. I am still in shock that her pregnancy wasn't planned since you did have 9 maybe 8 months to figure things out. I have phone records that prove you DID NOT CONTACT ME to reschedule. Again, this is just one example that this has happened. The last incident involved me forgetting when the appointment was because I had lost the note they had written down for it. Granted that I lost that, Hudac Dental Ortho is the ONLY medical group that I know that does not send out text message, phone call or emails to remind patients of appointments. What is worse is that when i tried calling to get an answer, it took over a week and we ended up having to reschedule because NO ONE called me to provided the date after leaving several several messages.. Being that my daughter NEEDS new aligners each appointment, I was also SHOCKED that no one contacted us for missing the appointment. The ONE time we did get an appointment reminder was months ago and for some reason they texted my child's father who isn't even in her life, but pays for her insurance,, that lives in South Carolina and we are not in touch. Why in God's name would you send a reminder to the father of the child who doesn't even have custody???? I asked them to change this months ago to my number but, again, we got zero reminders still. There is still no way to contact them with questions or concerns, you can ONLY leave messages and they do not return calls OR ever ANSWER which is completely insane, YOU are medical office, do not tell me you don't have the money to hire more. That is a lie. Lets compare phone records. You are 100% lying and would be willing to say this in a court of law. I would like some of my money back for co-pays for my inconvenience and cannot wait until this is over.