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Business Profile

Energy Service Company

Integrity Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/18/2024 Talked to a representative Of Integrity Energy to get quotes on our on our commercial electric supplier. Informed her we already had a broker and would like a competitive quote. She said no problem but to get a quote I'd have to sign a non binding exclusivity release I told her we were happy with our current broker but wanted a second quote 7/19/2024 sent her agreement 7/22/2024 She told me waiting for one last quote and wanted to know prices quoted from other energy broker 7/23/2024 My office manager said our current broker said her quotes could no longer be valid due to exclusivity agreement Called Integrity-spoke to her supervisor who claimed was on all the previous calls-no one told me that-and denied not sharing the ramifications of signing with Integrity

    Business Response

    Date: 07/25/2024


    We clarified to the customer that providing a Letter of Engagement (LOE) was necessary for us to proceed with pricing, emphasizing that it did not bind or commit them to any agreement. If upon reviewing our pricing, the customer preferred to continue working with their current broker, we assured them we would facilitate that transition without any resistance. Channel was explicit in conveying to the customer that the LOE was non-binding.
    There seemed to be some confusion possibly caused by the other broker, but we had previously discussed with **** ****** our readiness to release the account back to her current broker if that was her preference. She fully understood and appreciated the clarification. The misunderstanding primarily stemmed from Cynthia, the owner, who lacks familiarity with these procedures and became concerned.
    I have just spoken with ****. She will review our proposals and inform us of her decision to proceed either with us or with the other broker. If she chooses the latter, we will promptly notify the suppliers to transfer the accounts accordingly. No harm has been done, and we are ensuring a smooth resolution to the situation.

    Customer Answer

    Date: 07/31/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Integrity Energy has terminated the LOE per our request.

    Regards,

    ******* ********


  • Initial Complaint

    Date:04/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly requested our company not be contacted and removed from their call list. We continue to get repeat calls asking for verification of our account information. We have made several attempts to block the calls but no such luck this company continues to tie up our Phone lines and call.

    Business Response

    Date: 04/24/2024

    Good afternoon, 

    We have added the phone number of ***** ******** to our DNC list. The cx will no longer receive calls to that number from Integrity Energy. 

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have received continued calls from the business after denying solicitations, we would like to please be added to the DNC (Do Not Call) List and not to be contacted again by IntegrityEnergy or any of its associated companies.

    Business Response

    Date: 03/26/2024

    We have added the phone number provided to our DNC list. Please advise if there are any other contact telephone numbers for the business. 

    Customer Answer

    Date: 03/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 




  • Initial Complaint

    Date:02/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We receive several calls each week from "Integrity Energy", today's call came from ************. We have respectfully requested that we be removed from their Call List each time. Today the woman on the phone told me there is no such list and that they can and will continue to call us. This lack of integrity and discourteous behavior should warrant a name change for their business.

    Business Response

    Date: 02/09/2024

    Good afternoon, 

    We have added the contact telephone number of  (**** ******** to our DNC list. Please let us know if there are any other points of contact. 

    Customer Answer

    Date: 02/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *******


  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite repeatedly asking for no calls and asking for our number to be removed from their call list, this business continues call us 3-4 times a week. They have also lied and claimed that we had a contract with them.

    Business Response

    Date: 02/02/2024

    Good morning, 

    We have added the customer to our DNC list. : 937-247-2999. Please advise if there is another point of contact. 

    Thank you, 

  • Initial Complaint

    Date:01/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep calling every few days for MONTHS regardless of me asking to be taken off the list or DNC. They can't even get information correct on who the person of contact is - today I said we are not interested, and she RUDELY said how are you not interested? YOU NEED THIS, YOU NEED US! I was appalled and told her to take us off the list AGAIN and she said she'd call back later! Their telemarketers need training!

    Business Response

    Date: 01/29/2024

    Good morning, 

    We have added the contact number provided - (**** ******** to our DNC list. Please advise if the cx has another point of contact. 

    Thank you, 

  • Initial Complaint

    Date:01/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone keeps calling our business 3-4 times a week for the last past 6-7 months claiming that they have a contract with us and that it is about to expire. We both know we don't have a contract with you and that this was a solicitation call. we have asked multiple times for your company to stop calling. That we are satisfied with the company we have now and your people get so RUDE and nasty. They even said that they would stay on the line until I get a hold of the manager in charge. So we hang up and they will call right back 3 or 4 times I ask you to please put us on the DNC list. It is getting ridiculous and so annoying and ignorant. I will be keeping all records from this.

    Business Response

    Date: 01/29/2024

    Good afternoon, 

    We have added the number provided ***** ******** to our DNC list. We apologize for any inconvenience this may have caused.  

    Thank you

    Customer Answer

    Date: 01/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******


  • Initial Complaint

    Date:01/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We continue to receive solicitation calls from this company (Integrity Energy) we do not have a contract with these people, we are a medical practice and do need these types of telemarketing calls. We have asked several times for them not to contact us in the future but they continue to call. Please do something!

    Business Response

    Date: 01/19/2024

    Good morning, 

    We had added the number provided to our DNC list ****** ********. **** will no longer receive calls from Integrity Energy. Please let us know if any further action is required. 

    Thank you, 

     

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company keeps calling from ************ 3-4 times a week. demands to speak with manager that handles our *** energy bill. i ask to take a message, have somebody call them back, and they just argue and fight with me. they’re rude & relentless! our business is tired of dealing with the scam-type call when we’re trying to help customers.

    Business Response

    Date: 12/28/2023

    Good morning, 

    We have added the customers contact info to our DNC list. Phone number (**** ******** has been added. The customer will no longer receive calls from Integrity Energy. Please advise if there are any other contact numbers for the cx. 

    Customer Answer

    Date: 12/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *********


  • Initial Complaint

    Date:12/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Integrity Energy has called our business phone multiple times a week for 4+ months. Every time we answer, there is a representative asking to speak with the person who handles our **** ****** payments. If we ask to take a message, the representatives will refuse and state that they will try again another time. If we do not answer, they do not leave voicemails or messages stating the reasoning for their call. Today (12/6/2023) the representative got angry when I asked her to either leave a message or stop calling. She said they have recorded lines proving that they've left a message with me before and became argumentative, demanding for an alternate number to reach to person who pays our energy bill. She also accused us of not checking the mail and responding to their letters. Overall unprofessional and rude representatives. I am looking to have our business line removed from the call list since nobody will give us a reason for their calls or take no for an answer.

    Business Response

    Date: 12/07/2023

    Good Morning, 

    We have added the customer to our DNC list. Number we have added is ***** ********* Please let us know if the customeer has any other direct contact numbers that they would need added. 

    Thank you 

    Customer Answer

    Date: 12/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of placing our business phone number is satisfactory to us. 

    Regards,

    ******* *******


Integrity Energy is NOT a BBB Accredited Business.

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