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Business Profile

Medical Business Administration

Clinic Medical Services Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Business Administration.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in for radiology at ********* Clinic ******* ******** Health Center on 07/14/23. Billing company Clinical Medical filed the claim to the wrong mailing address when the card was presented at time of services and should have been correct. They did not refile it until after a year later to the correct address when they were already out of timely filing. When they refiled it in October 21, 2024 since they were out of timely filing for in network Clinic Medical Services filed the claim as out of network/out of state. Cleveland Clinic Florida is in network and I should not be responsible for a balance of a bill that was filed improperly as out of network. Filing an out of network health claim when you receive care from an in network provider is considered insurance fraud. If this balance is not adjusted a complaint will be filed with the Florida Bureau of Insurance Fraud.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to formally file a complaint about the billing practices and customer service of Clinic Medical Services Company, LLC, related to services my husband, ***** ****** received at ********* Hospital on January 1 and 2, 2024. I received three separate bills for these services in February 2024. I made payments on each account in both February and March 2024. After my March payments, I stopped receiving bills or communication from the company. Despite numerous attempts to contact them, I was unable to make further payments or reach anyone for assistance. On December 9, 2024, I received 3 sudden and unexpected bills dated November 21, 2024, totaling $2,259.37. This bill did not reflect my March payments, which the company now claims were not received. I contacted their customer service department on December 12, 2024, and spoke with a representative named Josh. I requested a discounted settlement amount and a payment plan due to their extensive delay in billing and lack of communication. Josh informed me that my account was not eligible for a "budget plan", and the full balance of $2,259.37 is due by December 21, 2024. If not paid, the company will send my account to collections. The company’s delayed billing practices have created undue stress and financial burden. Their refusal to offer a reasonable payment plan or resolve these issue is unprofessional. Threatening collections after a nearly nine-month gap in communication is highly inappropriate.

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from Clinic Medical Services on 07/15/24 in the amount of $157.88. I went to their online website ************************* and paid the full amount. This was on 07/31/24. I keep getting notices in the mail that the bill is still unpaid. After researching, I have found many people have had the same complaint and when trying to rectify it the business says their system is down and they can’t do anything until it’s back up. I think this is a scam/fraud and would like it investigated.

    Business Response

    Date: 09/20/2024

    Clinic Medical Services did receive your payment of $157.88 and it was posted to your account, it satisfied the balance of the CT Scan done on 3/22/24. You also have a balance of $157.88 for a CT Scan done on 3/8/24-that is the amount you are still being billed for. I show that you called into our billing office today and were advised of such. If you have any additional questions, please call the number on your statement. If you would like further clarification on the amount owed, you can review with your insurance company to confirm the amount we are billing you. Thank you!

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service was January 2024. My husband paid MyClevelandClinic bill to clinical medical services LLC by accident. There I was made aware of this in March 2024. I’ve been trying to get it resolved since then clinical medical services LLC‘s phone system was down and I have not been able to contact them. I have contacted the Cleveland clinic, financial services lots and have not gotten anywhere with them either, I need LLC to turn over the money to the Cleveland clinic I have a copy of the canceled check which I’m more than happy to supply. Please help.

    Business Response

    Date: 09/04/2024

    The payment has been researched, as the payment detail was not received at the billing office. The payment details have been verified and the overpayment has been reported to our refund team as an expedited request. Thank you!

    Customer Answer

    Date: 09/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ****


  • Initial Complaint

    Date:07/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/1/24, I had a chest x-ray at Medina Hospital. I got a bill from Clinical Medical Services, LLC a few months later and sent them a check for the amount. The following month, I got another bill for the same amount. I mailed the company a copy of the check I already sent which indicates it was endorsed and put into their account. Today, I received a voicemail from Clinical Medical Services telling me that I have an unpaid balance of $31.79 on my account. I've already paid them and subsequently sent them a copy of proof of payment. I do not want to be sent to collections over this especially because I already paid them and provided proof.

    Business Response

    Date: 07/16/2024

    Thank you for providing your proof of payment. I have researched the payment and applied it to your account. Your 2/1/24 date of service is paid in full. 

    Thank you!

    Customer Answer

    Date: 07/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******


  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a workers comp injury that I went to the Cleveland clinic for service for after an accident. The clinic and this company billed my insurance for the service, as opposed to the Dept of Labor. I called and have been working to get this resolved. The Ombudsman at the Cleveland Clinic is also involved and has been working with the company to get the paperwork filed correctly for billing. This company has had a message stating they are down for outages, and has not contacted me with a status update or anything. Instead, they simply sent the bill to collections instead of going through the proper filing to get paid. Now, I can not reach them, as they are claiming they are experiencing an outage, and this has been going on for months. They never called, sent an updated bill or anything, and the ombudsman, dept of labor, and I have been working to get this situated so that everything will be taken care of. This company even told me repeatedly that they would not file, as they knew that the clinic and dept of labor were working with them on getting it resolved. Now there is no way to make contact with them, and the collection agency will not do anything except take a payment for a bill that I don’t even owe.

    Business Response

    Date: 07/24/2024

    We have been contacted by the Cleveland Clinic who provided updated billing information.  The claim to work comp has been updated in our system, and will bill out once our systems are restored after the cyber attack.  This account has been flagged so it will not advance to patient responsibility or the collection company.  Our customer service lines are open and we can be contacted at 1-866-744-1451 for any further follow up.  We apologize for the delay.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A payment was made by me, in error in the amount of $2000 on April 15, 2024, through my banking app. I have not had any active services from this company in over 12 months. I’ve been contacting the business every working day since the end of April. There is a recording that states their system is down and to check back the following week. This has been going on for an unreasonable amount of time.. I’m unable to find additional contact Information to get this resolved, And to have my money refunded back to me. To clarify no services have been received. Money was sent to this company in error through my banking app by tapping the wrong payee.

    Business Response

    Date: 06/24/2024

    Clinic Medical Services handles radiology professional billing from services at the Cleveland Clinic.  These charges are separate from the clinic's and not viewable on my chart.  However, we are temporarily closed as we are experiencing an unforeseen outage due to Change Healthcare cybersecurity issue which is preventing us from being able to answer your inquiry.  We apologize for the inconvenience and are diligently working to resolve this issue.
    Customer service number is 1-866-744-1451, if an outage message is received please try back at a later time.

    We expect our phone lines to be operational within the next week.  Again we apologize for this delay in responses to customer concerns.

    Customer Answer

    Date: 06/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The response provided is also recited when you call the customer service line, and has been the auto reply for months. This issue has been ongoing since April 15 and it is very difficult to believe that the system has been down that long without an alternative plan in place. This company has had $2000 of my money that does not belong to them since April 15, and has not responded to multimodal forms of communication to attempt to resolve the issue. This is bad business and completely unacceptable.

    Regards,

    ******* *********




     

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a statement from this company for radiology services performed at the Cleveland Clinic. I am aware of how radiology services are billed from CCF, so this was not a surprise. The statement was dated 04/16/2024 with a due date of 05/06/2024. I did not receive this letter until 04/30/2024. The amount was $125.68. On 04/30/2024, I issued a personal check as payment for the full amount listed on the statement and mailed it the same day. It had the CMS "account #" they assigned to me listed on the check as well. Today, 06/12/2024, over a full month later, I received a statement dated 05/31/2024 with a due date of 06/20/2024. It's for, you guessed it, the amount of $125.68. The services on both statements are 100% identical, so it's not as if this is a statement for new services that just happened to be the same amount as the previous one. Plus, the new statement claims my "payment is late." Au contrare. I checked my bank account and located the cashed check that I issued to CMS on 04/30/2024. The back was stamped with transaction information dated 05/05/2024. Over a month after they cashed my check, CMS has issued another statement to me and claims that the payment is "late". This is absurd. I understand that accidents happen, but the fact that the check was cashed over a month ago AND the "late" statement was issued nearly two weeks ago, meaning nearly four full weeks have elapsed since I tendered payment and CMS cashed my check, means this company is not only wholly incompetent and performing shady, unprofessional business transactions, but they're are causing unreasonable and unwarranted harm on consumers. CMS, this needs to be rectified immediately. I anticipate a full explanation regarding this issue, a receipt or some sort of proof from your office that the statement is paid in full, and for your office to cease further "late" statements as any such additional communication will be deemed superfluous and a nuisance.

    Business Response

    Date: 06/25/2024

    This account has been on hold since the patient called our billing office 6/13/24 and advised us this was paid. Payments are processed through the lockbox and then forwarded to our office for posting-we have not yet received this check for posting but we are working on this. Please be advised, patient billing has been placed on hold since the day we received the call from the patient on 6/13/24. Thank you!

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a call today from a *****, collection agency. they did called me ***** * *******, they had my bday correct. My maiden name is *******, and my last name was ***** to my ex-husband and of course * stands for *********. They said they were collecting a debt for a company called Clinic Medical Services, LLC. I am not sure if this is a scam as I never had a collector call nor do I have any outstanding balances. How do I find out if this is legit? I did not pay them, I asked them for the information to see the collector and when I went on their website it just says the amount owed, no information of when these services occured. I called them back to get more information but was not successful, this is the number they gave me 800-366-0109.

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to collect my bill from treatment and This company has made it impossible For me to do so, I've been trying to call and get something resolved since I am now in collections for no reason, The phone numbers are down. And I have had no help whatsoever

Clinic Medical Services Company LLC is NOT a BBB Accredited Business.

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